Looking for an omnichannel
Zendesk Talk alternative?

Did you get tired of telephony systems that cannot keep up? In CloudTalk, we constantly follow the latest market trends to improve customer satisfaction. Everything you need is on the touch of your hand, synchronized in one intuitive software.

You can test our rich portfolio of features in a 14-day free trial before you decide to purchase.

Aircall vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

Compare CloudTalk vs. Zendesk Talk

Compare Zendesk Talk with CloudTalk and see the advantages we offer.

 
cloudtalk
Zendesk Talk
Price (per user/ per month)
$25- $40
$25 - $110
Price (per 10 users/ per month)
$250 - $400
$250 - $1 100
Price (per 50 users/ per month)
$1 250 - $2 000
$1 250 - $5 500
Price for Inbound calls
free
pay per min
Voicemail
 
 
ACD
 
 
IVR
 
 
Custom messages & greetings
 
 
Automated callback
 
 
Conference calling
 
 
Click to call extension
 
 
Productivity features (call tagging, notes etc.)
 
 
Power dialer
 
 
Smart queues
 
 
Skill-based routing
 
 
Call masking
 
 
Dedicated onboarding & support manager
 
 
 

Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Zendesk Talk Professional plan paid monthly.

Main benefits
Automate, report and track

CloudTalk offers 50+ complex tools to save your time, money, and energy.
Here are examples of features from various categories that may interest you.

 
Data organizing tools:

 

 

  • Contact history: It automatically displays previous calls, orders, chats, or notes, so agents don’t have to look them up in multiple systems.
  • Real-time customer card: During the phone call, agents can instantly find the client’s history of interactions, orders, chats, or notes in one place.
  • Call notes: Add notes to any calls you want. You can add these during or after your call.
 
Automation tools:

 

 

  • Workflow automation: Create customer-specific process flows in CloudTalk, or even when using different platforms.
  • Call forwarding: Automatically forward your incoming calls to external mobile or landline numbers each time your agents are unavailable.
  • IVR: Our multi-level IVR menu guides callers through different options. This way, they are always directed to the right department or agent.
 
Analytics tools:

 

 

  • Call statistics: Complex data on calls and agents in one place. Track optimal times to reach clients, busy periods, average response time, call duration, and more.
  • Agent reporting: Closely monitor both agent and team performance. You can access all statistics easily and quickly.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms


Integrate CloudTalk with your existing platforms

Boost your team performance by integrating CloudTalk with your favorite business tools like Pipedrive, Hubspot, Zendesk, or HelpScout.

  • Make your communication faster and more personalized.
  • Improve the performance of your team members.
  • Have always up-to-date information in one place.
Integrate your call center software with business tools

More benefits

Here are three additional reasons to consider CloudTalk.

Benefit - Best customer support
Best care anywhere
CloudTalk stands by fairness and a personal approach. That's what sets us apart from competitors. Our support team consists of knowledgeable onboarding and technical specialists, ready to help you with anything, anytime.
Benefit - Smart automations
Intuitive interface
CloudTalk may be a complex software with plenty of tools modern business needs, yet it is extremely intuitive and easy to use. You can learn more about how it works by scheduling a personalized 1on1 demo.
Benefit - High Quality Calls
Fast set-up
Setting up CloudTalk takes less than 5 minutes. Our system is transparent and intuitive. You can check everything on our website.
1000+ satisfied clients have benefitted from our call center software

Start 14 days free trial

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Improve your contact center with CloudTalk