Call center integration for Zendesk
CloudTalk + Zendesk integration will help you deliver the highest level of customer care. This integration reduces wasted employees' time on unnecessary tasks, so they have more time to take care of your customers. Your team can leverage all the benefits of call center software and helpdesk without any compromises.
CloudTalk + Zendesk Integration Overview
Centralize your communication
Zendesk is a great tool for omnichannel communication. After linking it to CloudTalk, you will be able to see the whole call history in Zendesk (including tags, notes, sentiment rating etc.). This simple integration will centralize all your communication in one place.
In Zendesk, each inbound and outbound call will be automatically logged as a ticket. If needed, you can easily access the call recording in Zendesk’s customer profile. Moreover, the voicemails, abandoned or missed calls will be logged as a ticket. Once the agent is available, he can reach out to the customer.
When comparing our VOIP solution to Zendesk Talk (in-house phone system from Zendesk), CloudTalk has one huge advantage in terms of call charges. All inbound calls are for FREE. In Zendesk Talk, you need to pay an extra fee for this service.
Powerful call center features at your fingertips
No need to pay for expensive phone systems to enjoy advanced call center productivity features. CloudTalk offers 40+ features and you can choose the ones matching your needs. For instance, Click to call features will convert all the phone numbers into a clickable format so you can easily initiate calls directly from Zendesk.
Keep an eye on important metrics
When you track important data as average wait time, maximum wait time, average abandoned call rate, call queue statistics, you can easily identify the biggest challenges in your customer support. Moreover, you can recognize the agents which deliver the best results.
Surprise your customer with a personalized and quick respond
Zendesk integration with cloud-based phone system CloudTalk eliminates the need to switch between different tools or databases if the operator needs to find specific customer information. When receiving a call, your agent can easily access the caller’s profile in CloudTalk’s phone with a single click even before picking up the phone. The following data in Zendesk will help your agents to communicate with your clients adequately and promptly.
Real-time data synchronization
To deliver excellent customer support, your team needs to have quick access to customer conversation and ticket history. Two-ways synchronization allows you to see all the client’s data in both systems.
Integration Zendesk + CloudTalk is ready within seconds
Set up this useful integration is really simple and quick and fortunately, it doesn't require IT skills. All your data will be synchronized within several minutes in just a few clicks.
Quick installation guide:
- Navigate to the CloudTalk integration on official Zendesk marketplace
- Click "Setup" and proceed with logging in your Zendesk account
- Continue through the installation and finish the setup process
Visit our complete guide on integrating Zendesk with CloudTalk for more information.