Boost First-Call Resolution & Customer Satisfaction

Cut long hold times, needless conversations with receptionists, and ineffective routing out of your call operations. Save customers time and yourself precious resources by leaving routing to an auto-attendant phone system. Lower call abandonment rates and boost first-call resolution by quickly connecting callers to the best agents for the job. 

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Speed Up Issue Resolution w/ Self-Help Automation

Not all customer queries require your agent’s attention. Integrate an auto-attendant into your call operations and let callers solve their own issues via self-help, including questions regarding business hours and order status, with just a press of a button.

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Boost Employee Productivity & CSAT

Let customers define their problems via Interactive Voice Response (IVR) or keypad to access the help they need as quickly as possible and boost customer satisfaction. At the same time, you’ll ensure your agents only have to worry about calls that absolutely require their attention, letting them focus fully on meaningful tasks.

IVR

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Get Inspired by the Success of Healthcare Provides

Helping the Government Respond to 500 Calls per Second During COVID-19 

When COVID-19 broke out in 2020, Slovakia’s public sector faced numerous challenges, including how to handle distributing general coronavirus information, tracking cases, scheduling vaccinations, and more. 

Despite Slovakia’s Ministry of Health’s Crisis Management Department having 150+ employees, they couldn’t keep up with the number of incoming calls, and the need for a specialized hotline quickly became evident. 

Naturally, CloudTalk jumped at the opportunity to help. In just a few days, we helped create an Emergency Call Center that could (and did) facilitate as many as 500 calls per second. During the outbreak’s height, the call center received up to 15,000 calls a day and provided callers with many advanced features. 

How Other Businesses Use an Auto-Attendant Phone System:

Improve Routing

 An Auto-Attendant Phone System can save customers time and companies money by being a cheap alternative to a receptionist, offering effective routing with just a press of a button.

Furthermore, the system can also automatically direct callers to specific numbers based on the time or day of the week.

Offer Self-Service Options

 An Auto-Attendant Phone System can help take some of the weight off by offering a self-service information resource.

An IVR (Interactive Voice Response) system allows customers to use their keypad to access menus with pre-recorded answers regarding their order status, business hours, pricing policy, company processes, and more.

Eliminate Customer Worries & Confusion

Smaller online-based companies may have an international presence but not quite enough agents to cover calls coming in around the clock. An auto-attendant can help plug this gap.

It can inform customers regarding your business hours and ask them either to reach out again later or leave a voicemail. 


FAQ

What is an auto-attendant phone system?

An auto attendant is an automated answering service with a business phone system that directs inbound calls to the right person or department. An example of an auto attendant would be when you call a company and are directed to use your keypad to reach the desired department. Learn how to use an auto attendant by reading our blog article on the subject.

How much does an auto attendant cost?

The cost of an auto attendant can vary depending on the provider and the required functionality level. CloudTalk offers a comprehensive auto-attendant system as part of their VoIP phone
system packages. Their pricing plans start at just $25 per user per month, making it an affordable option for businesses of all sizes.

Is an auto attendant free?

The cost of an Auto-Attendant system can vary depending on the provider and the level of functionality required. CloudTalk offers an affordable and feature-rich Auto-Attendant system as part of their VoIP phone system packages. Their pricing plans start at just $25 per user per month, making it an accessible option for businesses of all sizes.

What is an Auto-Attendant message?

An Auto-Attendant message is the recorded greeting when a caller reaches an automated phone system. The message typically includes options for the caller to select, such as “Press 1 for Sales” or “Press 2 for Support.” The message is an important part of the Auto-Attendant system, as it helps direct callers to the appropriate department or person. For more information on creating an effective Auto-Attendant message, check out this blog post.

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