Auto-Attendant Phone System:
The Right Routing Option for Every Situation

Long hold times, needless conversations with receptionists, and ineffective routing are some of the most common reasons for call abandonment. Save customers time and yourself precious resources by leaving routing to an auto-attendant phone system and focusing on what you do best. 

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What is an Auto-Attendant?

If you’ve ever heard the phrase, “Press 1 for Customer Support”, you’ve come across an auto-attendant. An auto-attendant is an automated system that can route callers to their desired department or agent, offer personalized greetings, and even answer common questions (i.e., business hours, order status, etc.).

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Why Use an Auto-Attendant Phone System?

A cloud-based Auto-Attendant Phone System lets you easily eliminate extra steps in your customers’ journey, boost satisfaction, and save company resources. It can be onboarded in only a few clicks and requires no additional hardware or staff (i.e., receptionists). 

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Get Inspired by the Success of Healthcare Provides

Aiding the Slovak Government’s COVID-19 Response

When COVID-19 broke out in 2020, Slovakia’s public sector faced numerous challenges, including how to handle distributing general coronavirus information, tracking cases, scheduling vaccinations, and more. 

Despite Slovakia’s Ministry of Health’s Crisis Management Department having 150+ employees, they couldn’t keep up with the number of incoming calls, and the need for a specialized hotline quickly became evident. 

Naturally, CloudTalk jumped at the opportunity to help. In just a few days, we helped create an Emergency Call Center that could (and did) facilitate as many as 500 calls per second. During the outbreak’s height, the call center received up to 15,000 calls a day and provided callers with many advanced features. 

The 3 Most Common Use Cases for an Auto-Attendant Phone System

Better Routing

  Most businesses, especially SMBs, have better things to spend money on than a receptionist. However, this makes reaching the right person or department very difficult for customers.

An Auto-Attendant Phone System can save customers time and companies money by being a cheap alternative to a receptionist, offering effective routing with just a press of a button.

Furthermore, the system can also automatically direct callers to specific numbers based on the time or day of the week.

Self-Service Information Resource

 If your business keeps getting calls with the same questions and it’s starting to affect your performance, an Auto-Attendant Phone System can help take some of the weight off by offering a self-service information resource.

By pressing the corresponding number, customers can access a menu with pre-recorded answers to questions regarding their order status, business hours, pricing policy, company processes, and more. 

Business Hours / Voicemail Portal

 Smaller online-based companies may have an international presence but not quite enough agents to cover calls coming in around the clock. Leaving callers hanging at the tone is, of course, not very good for business.

An Auto-Attendant can help plug this gap by informing customers of your business hours and asking them to either reach out again later or leave a voicemail. 


FAQ

What is an auto-attendant phone system?

An auto attendant is an automated answering service with a business phone system that directs inbound calls to the right person or department. An example of an auto attendant would be when you call a company and are directed to use your keypad to reach the desired department. Learn how to use an auto attendant by reading our blog article on the subject.

How much does an auto attendant cost?

The cost of an auto attendant can vary depending on the provider and the required functionality level. CloudTalk offers a comprehensive auto-attendant system as part of their VoIP phone
system packages. Their pricing plans start at just $25 per user per month, making it an affordable option for businesses of all sizes.

Is an auto attendant free?

The cost of an Auto-Attendant system can vary depending on the provider and the level of functionality required. CloudTalk offers an affordable and feature-rich Auto-Attendant system as part of their VoIP phone system packages. Their pricing plans start at just $25 per user per month, making it an accessible option for businesses of all sizes.

What is an Auto-Attendant message?

An Auto-Attendant message is the recorded greeting when a caller reaches an automated phone system. The message typically includes options for the caller to select, such as “Press 1 for Sales” or “Press 2 for Support.” The message is an important part of the Auto-Attendant system, as it helps direct callers to the appropriate department or person. For more information on creating an effective Auto-Attendant message, check out this blog post.

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