7 Best Dialers for Your CRM and How to Pick the Right One
By Diego Salinas
| 30. January 2025 |
Call Center, CRM
By D. SalinasDiego Salinas
| 30 Jan 2025 |
Call Center, CRM
    By D. SalinasDiego Salinas
    | 30 Jan 2025
    Call Center, CRM

    7 Best Dialers for Your CRM and How to Pick the Right One

    Sales reps spend 15 workdays a year just entering phone numbers.* That’s roughly one hour lost per representative daily on tasks that modern CRM dialers can automate. The right dialer integration transforms how teams connect with prospects and manage customer relationships.

    CRM dialer software boosts productivity in measurable ways. Sales teams using integrated dialers report 2.5x higher call volumes.* Representatives spend more time having meaningful conversations instead of handling manual tasks. Meanwhile, managers gain clear visibility into team performance and call outcomes.

    For growing sales teams, choosing the right CRM dialer shapes daily operations. Some solutions excel at high-volume outreach, while others focus on conversation intelligence. Here’s how the top CRM dialers compare across essential features:

    Key Takeaways

    • Small teams making 50 calls daily need different features than teams making 500. Power dialing capabilities matter more as volume increases, while smaller teams might prioritize CRM integration depth.
    • Even if you’re currently focused on local markets, international expansion requires reliable global coverage. Switching systems later costs more than choosing the right capabilities now.
    • While automation boosts efficiency, sales teams need flexibility to personalize interactions. Look for systems that combine automated workflows with easy manual intervention options.

    Try CloudTalk and experience the benefits for yourself

    What is a CRM Dialer?

    Every sales representative knows the drill: 100 manual calls per day. Typing numbers. Waiting for answers. Taking notes. Multiply that by an entire sales team, and hours of productive time vanish. CRM dialer software transforms this tedious process into a streamlined workflow.

    A CRM dialer combines phone systems with customer databases. It pulls contact information directly from the CRM and automates the calling process. Sales teams click once instead of dialing digits while the system records everything automatically.

    When a sales representative arrives at work, their call list appears automatically. The CRM with auto dialer capabilities starts connecting calls. Meanwhile, customer information is displayed on-screen, making conversations more productive.

    CRM and dialer combinations power growing sales teams. A predictive dialer with CRM integration analyzes call patterns and agent availability. It adjusts the dialing speed to maintain optimal talk time. Sales teams using these systems often double their daily call volumes.

    Beyond basic calling, A CRM with telephony features handles:

    • Call logging and recording
    • Note-taking during calls
    • Task creation for follow-ups
    • Performance tracking

    7 Best Dialers for CRM

    Finding the right CRM dialer shapes how sales teams connect with prospects. Each solution offers unique features for different business needs. Some excel at power dialing for high-volume sales, while others focus on AI-driven insights. Here’s how the top CRM dialers compare across essential features:

    8 companies
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    Provider

    CloudTalk

    Dialpad

    Kixie

    Aircall

    JustCall

    Aloware

    Close CRM

    Pricing

    €25-50-Custom/per user, per month

    €15-25-Custom/per user, per month

    €35-65-95/ per user, per month

    €30-50 per user, per month

    €19-29-49 per user, per month

    €30-60-85 per user, per month

    €19-49-99-139 per user, per month

    Best For

    SMB Sales & Support Teams

    AI-Driven Enterprise Sales

    Small Sales Teams

    Remote Teams

    Inside Sales Teams

    Lead Response Teams

    All-in-one Sales Teams

    Key Features

    Power Dialing, AI Analytics, IVR Builder, Call Recording

    Voice Intelligence, Real-time Coaching, Call Transcription

    LocalMatch, PowerDialing, SMS Integration

    Team Collaboration, Call Routing, IVR

    SMS Campaigns, Call Recording, Team Chat

    Lead Distribution, Click-to-Call, Workflow Builder

    Built-in Calling, Email Sequences, Task Automation

    Notable CRM Integrations

    Salesforce, HubSpot, Pipedrive, Zendesk

    Salesforce, HubSpot, Microsoft Teams

    Salesforce, Pipedrive, Close

    Salesforce, HubSpot, Zendesk

    Salesforce, Pipedrive, Zoho

    Salesforce, HubSpot, Zoho

    Native CRM only

    Call Analytics

    Advanced with AI insights

    Real-time AI coaching

    Basic reporting

    Standard reporting

    Call scoring

    Lead tracking focus

    Basic call tracking

    Power Dialer

    Yes, with custom campaigns

    Basic auto-dialer

    Yes, with local presence

    Basic auto-dialer

    Yes, basic

    Basic predictive

    International Coverage

    160+ countries

    Limited international

    US-focused

    100+ countries

    Limited coverage

    US primary

    Limited international

    AI Capabilities

    Call Intelligence, Smart Transcription, Sentiment Analysis

    Real-time Coaching, Moment Analysis

    Basic voicemail AI

    Basic analytics

    Call transcription

    Lead scoring AI

    Email AI focus

    CloudTalk

    CloudTalk delivers rock-solid calling features tailored for growing SMBs. The platform combines AI-powered analytics with crystal-clear call quality across 160+ countries. Sales teams gain powerful automation tools while maintaining a natural conversation flow.

    Best For:

    • Sales teams scaling outbound operations
    • Support teams handling global customer inquiries
    • Companies requiring detailed call analytics
    • Businesses integrating phone systems with CRM workflows

    Pricing: 

    • Lite: $19/user/month (Only NA and LATAM)
    • Starter: €25/user/month
    • Expert:  €30/user/month
    • Custom: Request a quote

    pros & cons

    Pros:

    • Unmatched call quality and country coverage
    • Advanced AI features for call analytics and coaching
    • Seamless integration with major CRM platforms
    • Flexible power dialing campaigns

    Cons:

    • Initial setup requires technical configuration
    • Advanced features available in higher tiers
    • Learning curve for new power dialer users

    Integration Capabilities

    Native integrations with leading CRMs including Salesforce, HubSpot, and Pipedrive. The platform offers two-way synchronization, ensuring data flows smoothly between systems.

    Dialpad

    Dialpad combines VoIP calling with AI-powered conversation intelligence. The platform focuses on analyzing calls in real time and providing coaching opportunities for sales teams.

    Best For

    • Enterprise sales organizations
    • Teams needing real-time coaching
    • Organizations focused on call analytics
    • Companies with hybrid workforces

    Pricing 

    • Standard:  €15/user/month
    • Pro:  €25/user/month
    • Enterprise: Custom pricing

    Pros & cons

    Pros:

    • Advanced AI transcription capabilities
    • Real-time coaching suggestions
    • Comprehensive mobile app

    Cons:

    • Higher price point for full features
    • Complex implementation process
    • Limited international coverage

    Integration Capabilities

    Connects with major CRM platforms, focusing on deep Salesforce integration.

    Kixie

    Kixie offers a Power Dialer with local presence calling capabilities. The platform specializes in automating outbound sales processes for smaller teams.

    Best For

    • Small to medium sales teams
    • Local market-focused businesses
    • Teams prioritizing speed-to-lead
    • High-volume outbound calling

    Pricing 

    • Integrated: €35/user/month
    • Professional: €65/user/month
    • Outbound PowerDialer: €95/user/month
    • Ultimate Revenue: Custom pricing

    Pros & cons

    Pros:

    • Local presence dialing
    • Quick implementation
    • User-friendly interface

    Cons:

    • Limited analytics capabilities
    • Basic reporting features
    • Restricted customization options

    Integration Capabilities 

    Integrates with popular CRMs, with stronger focus on Salesforce and Pipedrive.

    Aircall

    Aircall provides cloud-based phone systems with an emphasis on team collaboration and workflow automation. The platform targets remote-first organizations.

    Best For

    • Distributed sales teams
    • Customer support operations
    • International businesses
    • Teams requiring extensive collaboration

    Pricing 

    • Essentials: €30/user/month
    • Team: €50/user/month
    • Pro: €50/user/month
    • Business: Custom pricing

    Pros & cons

    Pros:

    • Strong team collaboration features
    • Easy setup process
    • Extensive app marketplace

    Cons:

    • Call quality inconsistencies
    • Limited power dialing features
    • Higher pricing tiers for advanced features

    Integration Capabilities

    Offers wide CRM integration options through their app marketplace.

    JustCall

    JustCall combines calling and SMS capabilities in one platform. The system focuses on simplifying outbound communication for inside sales teams.

    Best For

    • Inside sales operations
    • SMS-heavy communication
    • Small to medium businesses
    • Mixed communication channels

    Pricing 

    • Essentials: €19/user/month
    • Team: 29/user/month
    • Pro: €30/user/month
    • Business: 50/user/month

    Pros & cons

    Pros:

    • Combined calling and SMS
    • Straightforward interface
    • Quick deployment

    Cons:

    • Basic analytics features
    • Limited customization
    • Restricted advanced feature

    Integration Capabilities

    Standard CRM integrations with focus on Salesforce compatibility.

    Aloware

    Aloware specializes in lead response automation and distribution. The platform emphasizes speed-to-lead and automated follow-up sequences.

    Best For

    • Lead response teams
    • Real estate agencies
    • High-volume sales operations
    • Marketing-driven organizations

    Pricing

    • iPro + AI: €30/user/month
    • uPro + AI: 60/user/month
    • xPro + AI: €85/user/month

    Pros & cons

    Pros:

    • Advanced lead distribution
    • Automated follow-up sequences
    • Click-to-call functionality

    Cons:

    • Limited international features
    • Basic reporting capabilities
    • Steeper learning curve

    Integration Capabilities

    Focuses on CRM integrations with emphasis on lead management systems.

    Close CRM

    Close offers an all-in-one sales platform with built-in calling capabilities. The system targets teams looking for unified sales and calling solutions.

    Best For

    • Small sales teams
    • All-in-one solution seekers
    • Email-focused sales processes
    • Start-ups and scale-ups

    Pricing 

    • Base: €19/user/month
    • Startup: €49/user/month
    • Professional: €99/user/month
    • Enterprise: €139/user/month

    Pros & cons

    Pros:

    • Native CRM integration
    • Email sequence capabilities
    • Unified platform

    Cons:

    • Limited standalone calling features
    • Restricted customization options
    • Basic call analytics

    Integration Capabilities 

    Functions as a standalone CRM with built-in calling features.

    Key Features to Look for in a CRM Dialer

    Sales teams need specific features to maximize their calling efficiency. The right CRM dialer integration transforms how teams connect with prospects and manage customer relationships. Here’s what to look for:

    • Power Dialing Capabilities: Modern CRM dialer software automatically cycles through call lists. Sales teams increase contact rates by 120% when the system dials numbers sequentially. This eliminates manual dialing and maximizes productive selling time.
    • Smart Call Distribution: CRM and VoIP integration enables intelligent call routing. The system assigns calls based on agent skills, availability, and customer history. Teams handle higher call volumes while maintaining conversation quality.
    • Real-Time Analytics Dashboard: VoIP CRM software provides instant insights into call performance. Managers track key metrics like connection rates, talk time, and conversion rates. This data helps optimize calling strategies and improve team efficiency.
    • Seamless CRM Synchronization: Look for HubSpot VoIP integration and compatibility with major CRM platforms. This ensures customer data flows automatically between systems. Sales teams access complete contact histories and log call outcomes without switching screens.
    • Automated Call Logging: The system records all call activities directly in the CRM. Sales representatives focus on conversations while the platform handles documentation. This creates accurate interaction records and simplifies follow-up management.
    • Custom Call Workflows: Create automated sequences for different sales scenarios. Set up call dispositions, follow-up tasks, and notification rules. This streamlines the entire sales process from initial contact to deal closure.

    Make the Most of Your Calls with CRM Integrations

    Dashboard illustration

    How to Choose the Right CRM Dialer for Your Business

    Selecting the right CRM dialer shapes your sales team’s productivity and growth potential. Here’s a practical framework to evaluate different solutions based on business priorities:

    • System Integration Capabilities: Your CRM dialer needs seamless data flow with existing tools. Check for native CRM and VoIP integration options with your current platforms. Teams waste valuable time when systems don’t communicate effectively. Verify the integration depth – from basic call logging to advanced workflow automation.
    • Scalability and Pricing Structure: Choose a solution that grows with your business. The best CRM with dialer capabilities offers flexible pricing tiers. Look for transparent per-user costs, feature accessibility at different levels, and the ability to add or remove users easily. Avoid long-term contracts that limit flexibility.
    • Call Quality and Reliability: Poor call quality damages sales relationships. Evaluate the provider’s infrastructure and global coverage. Check uptime guarantees and redundancy measures. Real customer reviews often reveal reliability issues that marketing materials don’t mention.
    • Automation and Productivity Features: Assess how the CRM dialer software streamlines daily workflows. Key features include power dialing, automatic call logging, and custom follow-up rules. Calculate potential time savings from automating manual tasks. Look for tools that reduce administrative burden while increasing talk time.
    • Security and Compliance Standards: Data protection isn’t optional in modern sales operations. Ensure the system meets industry security standards and regional calling regulations. Look for features like call recording consent, data encryption, and access controls. This protects both your team and your customers.

    Boost the number of successful calls by up to 400%*

    The numbers tell the story. Teams using smart dialers turn one hour of manual dialing into two hours of meaningful conversations. That’s double the opportunities, double the connections, and double the potential for growth. All while maintaining those personal touches that turn prospects into loyal customers.

    The future of sales isn’t about working harder –it’s about connecting smarter. Take the first step toward transforming your sales calls from a numbers game into a growth engine.

    Ready to stop dialing and start selling? Book your demo today.

    Experience CloudTalk First-Hand

    Ebooks illustration

    Sources:

    FAQs

    What is a CRM with a dialer system? 

    A CRM with a dialer system combines customer database management with automated calling capabilities. The software enables teams to call contacts directly from their CRM while automatically logging activities.

    Which sales dialer is the best for my CRM? 

    The best sales dialer depends on your CRM platform and business needs. Check integration compatibility, calling volume requirements, and team size. Consider power dialing needs and international coverage when making your choice.

    What is the best dialer system? 

    CloudTalk leads the market for SMB sales teams needing reliable call quality and global coverage. The platform offers advanced features like AI analytics and custom power dialing campaigns while maintaining competitive pricing.

    Does Zoho CRM have a dialer? 

    Yes, Zoho CRM offers basic dialing capabilities. However, most growing teams choose dedicated CRM dialer software for advanced features like power dialing, call analytics, and deeper integration options.

    Are auto-dialers illegal in the US?

    Auto-dialers are legal in the US when used properly. Companies must comply with TCPA regulations, including respecting Do-Not-Call lists and obtaining proper consent. Business-to-business calls face fewer restrictions than consumer calls.