Category - Phone system

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illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration what is DID SHARE
2022-05-11

What is DID (Direct Inward Dialing)

Telecommunications have come a long way in the past few decades. It wasn’t too long ago that businesses had to […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration call bridging SHARE
2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

voip SHARE
2022-04-08

How Does a VOIP Work?

Forget about phone cables, handsets, and circuits. Thanks to VoIP technology, you can make calls whenever and wherever you want, […]

illustration VoIP phone extension SHARE
2022-04-07

What is a VoIP Phone Extension and How does it Work?

As your company grows, you’ll start to employ more people. Usually, that’s a great thing. But when you start having […]

illustration SIP trunking SHARE
2022-04-05

What is SIP Trunking and what does it mean for VoIP?

VoIP, call forwarding, call flow designer, IVR, ACW, and more are just some of the terms you might spot when […]

illustration 7 Best Virtual Business Phone Number Apps In 2022 SHARE
2022-03-17

7 Best Virtual Business Phone Number Apps In 2022

According to FlexJobs’ 10th Annual Survey, 58% of survey respondents said they want to work remotely full-time even after the […]

illustration phone solutions for 2022 and ahead SHARE
2022-03-03

Phone Solutions for Business – the Top Providers for 2022 and Ahead

In the past, companies that wanted powerful business phone systems had to pay a lot of money for them. It […]