Category - Phone system

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illustration BYOD MAIN/SHARE
2022-07-20

What Is a BYOD Policy and How To Implement It with VoIP

A Bring Your Own Device (BYOD) policy is a necessity in the modern workplace because it allows employees to use […]

illustration non-fixed voip SHARE
2022-07-11

Everything You Need to Know About Non-fixed VoIP

Are you tired of reading tons of articles about non-fixed VoIP filled with technical terminologies as dry as dust? Well, […]

illustration 5 benefits of VoIP CRM SHARE
2022-07-06

5 Benefits of VoIP CRM Integration & How to Use It

VoIP software has been around for quite a while now and it’s evolved quite a bit. From a superb replacement […]

Illustration inbound calls SHARE
2022-06-15

Handle Inbound Calls Like a Pro:7 Best Practices for Agents and Call Center Managers

In an era of new communication methods popping up like mushrooms, one might think that no one calls businesses anymore. […]

illustration call screening SHARE
2022-06-09

Phone Call Screening: How to Use it for Your Business

The only thing worse than waiting is waiting when you have a burning issue to solve. So who can blame […]

illustration call group SHARE
2022-06-07

What is a call group and who should use them?

Customers’ patience is now shorter than ever before. When American Express asked in 2014 how long a caller was willing […]

illustration teleconferencing SHARE
2022-05-30

A Beginner’s Guide to Teleconferencing

According to research, the average worker spends at least three hours a week in meetings, with 30% of the respondents […]

illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration what is DID SHARE
2022-05-11

What is DID (Direct Inward Dialing)

Telecommunications have come a long way in the past few decades. It wasn’t too long ago that businesses had to […]