Category - Phone system
What Is a BYOD Policy and How To Implement It with VoIP
A Bring Your Own Device (BYOD) policy is a necessity in the modern workplace because it allows employees to use […]
Everything You Need to Know About Non-fixed VoIP
Are you tired of reading tons of articles about non-fixed VoIP filled with technical terminologies as dry as dust? Well, […]
5 Benefits of VoIP CRM Integration & How to Use It
VoIP software has been around for quite a while now and it’s evolved quite a bit. From a superb replacement […]
Handle Inbound Calls Like a Pro:7 Best Practices for Agents and Call Center Managers
In an era of new communication methods popping up like mushrooms, one might think that no one calls businesses anymore. […]
Phone Call Screening: How to Use it for Your Business
The only thing worse than waiting is waiting when you have a burning issue to solve. So who can blame […]
What is a call group and who should use them?
Customers’ patience is now shorter than ever before. When American Express asked in 2014 how long a caller was willing […]
A Beginner’s Guide to Teleconferencing
According to research, the average worker spends at least three hours a week in meetings, with 30% of the respondents […]
What is a POTS line and Why Should you Get Rid of it?
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
What is DID (Direct Inward Dialing)
Telecommunications have come a long way in the past few decades. It wasn’t too long ago that businesses had to […]
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