My AI Front Desk Pricing in 2026: Full Guide

My AI Front Desk pricing runs $20 to $99 a month before overage credits and a hard outbound-call cap raise the real bill. This guide covers what each plan actually costs and where cheaper alternatives fit.

How Much Does My AI Front Desk Cost?

My AI Front Desk runs two self-serve plans: Basic at $20/month ($16 annually) and Business-in-a-Box at $99/month ($79 annually), each with a 7-day trial. There's no permanent free plan anymore, despite what older guides still claim. Figures below come straight from My AI Front Desk's own pricing page.

Pricing is usage-based, not seat-based: every plan draws from a shared credit pool covering voice, chat, SMS, and forms, with overage billed automatically past that cap. Partner/Enterprise unlocks lower per-minute rates and custom terms. My AI Front Desk has also rebranded to "Frontdesk" on its site. See how much a virtual receptionist typically costs across other tools.

According to Salesforce's 2025 State of Service report, based on a survey of 6,500 service professionals, AI is expected to handle half of all customer service cases by 2027, up from just 30% today. That shift is a big reason small businesses are pricing out AI receptionist tools instead of hiring another front-desk employee.

What Is My AI Front Desk's Basic Plan?

What Kind of Plan Is Basic?

Basic is the entry point into My AI Front Desk, aimed at individuals and very small teams who want to try AI reception before committing real budget. It's an evaluation tier: a 7-day trial, a low monthly price, and enough usage to see how the AI handles a small volume of chatbot, SMS, and email interactions before you decide whether to scale up.

How Much Does My AI Front Desk's Basic Plan Cost?

Basic costs $20/month, or $16/month if you pay annually (a 20% discount applied automatically at checkout). It's a flat price for one editor seat plus unlimited viewer seats. There's no separate per-agent fee to plan around, because the product isn't priced by seat the way most SaaS calling tools are.

What's Included in My AI Front Desk's Basic Plan?

Voice minutes aren't listed as a named allowance on the Basic card the way they are on Business-in-a-Box. If phone answering is your main use case, confirm what Basic actually includes for calls during signup rather than assuming it from the pricing page.

What Add-Ons Are Available on Basic?

My AI Front Desk doesn't publish a specific add-on menu for Basic. Auto-reload credits and Zapier are described as Business-in-a-Box and Enterprise features. If you outgrow Basic's caps, the upgrade path leads to Business-in-a-Box rather than an à la carte add-on.

Who Is My AI Front Desk's Basic Plan Best For?

Basic fits a freelancer, consultant, or early-stage business testing whether an AI virtual receptionist for small businesses is worth adopting at all. It suits someone who wants to see how the chatbot and email drafting behave before trusting the product with live call volume.

What Can You Expect from My AI Front Desk's Basic Plan?

For $20/month, Basic is a reasonable way to try the product. The caps are tight: 10 chatbot conversations doesn't leave much room, so most buyers will hit the ceiling within the trial period. That forces a real decision quickly instead of letting you coast on a permanently free tier. Where it could be better: without a clearly stated voice-minute allowance, buyers evaluating this specifically as a phone receptionist should confirm call-handling capability before paying.

What Is My AI Front Desk's Business-in-a-Box Plan?

What Kind of Plan Is Business-in-a-Box?

Business-in-a-Box is My AI Front Desk's most-promoted plan, carrying a "Most Popular" badge on the pricing page. It's built for small businesses fielding a real but modest volume of calls, texts, and chats, roughly 1 to 10 interactions a day by the plan's own description.

How Much Does My AI Front Desk's Business-in-a-Box Plan Cost?

Business-in-a-Box costs $99/month, or $79/month billed annually. Like Basic, it's a flat price rather than a per-seat price, though it's still scoped to a small team rather than an enterprise deployment.

What's Included in My AI Front Desk's Business-in-a-Box Plan?

Everything in Basic, plus:

What Add-Ons Are Available on Business-in-a-Box?

The main extra cost here isn't a feature purchase, it's the credit auto-reload: once you burn through the included 1,000 monthly overage credits, the account tops up automatically at $10 per additional 1,000 credits. Credits never expire and roll over month to month. You can turn auto-reload off, but features pause until the next billing cycle if you do.

Who Is My AI Front Desk's Business-in-a-Box Plan Best For?

This plan suits a small business that already has real call volume and wants voice, chat, SMS, and basic automation (through Zapier) in one product. It's a common fit for teams also using it for AI receptionists built for appointment scheduling alongside general call handling, and it works best for teams comfortable watching usage against a shared credit pool instead of a flat, predictable bill.

What Can You Expect from My AI Front Desk's Business-in-a-Box Plan?

$99/month buys a full-featured AI front desk on paper, but the headline price only holds if you stay inside the included usage. Reviewers on Capterra and a Reddit thread discussing the product both describe overage charges eating into the flat-$99 pitch once call volume climbs (see the hidden-costs section below). The 20-outbound-call-per-day cap is also a hard limit, not a paid overage: if you need more, the only path is to upgrade or contact sales. A self-serve tier between $99/month and a custom quote would help teams that outgrow the outbound cap without needing a sales conversation.

What Is My AI Front Desk's Partner/Enterprise Plan?

What Kind of Plan Is Partner/Enterprise?

Partner/Enterprise is the custom tier for agencies and scaling teams running 25 or more interactions a day. It's positioned around volume pricing, deeper integrations, and account-level support rather than a fixed feature list.

How Much Does My AI Front Desk's Partner/Enterprise Plan Cost?

There's no published price. My AI Front Desk requires you to contact sales, and pricing is negotiated based on volume and requirements.

What's Included in My AI Front Desk's Partner/Enterprise Plan?

What Add-Ons Are Available on Partner/Enterprise?

Outbound calling add-ons and custom workflows are described as part of the negotiated package rather than sold separately, since pricing at this tier is set up front with a sales rep.

Who Is My AI Front Desk's Partner/Enterprise Plan Best For?

This tier fits agencies reselling AI receptionist capability to multiple clients. It also fits a business with call volume well beyond Business-in-a-Box's outbound cap that needs API access to build its own workflows around the platform, including an AI virtual receptionist for lead qualification.

What Can You Expect from My AI Front Desk's Partner/Enterprise Plan?

The per-minute economics improve at scale: 7 credits/minute is roughly 70% cheaper than the standard 25-credit rate. The tradeoff is transparency. You lose the ability to compare a fixed number against competitors until after a sales conversation, which is a different buying process than a self-serve checkout.

What Will My AI Front Desk Actually Cost?

The sticker prices are the easy part. What most buyers want to know is what they'll actually pay once real usage hits the credit system.

The busy-month scenario isn't hypothetical. My AI Front Desk's own billing tutorial walks through almost this exact example: a small law firm on Business-in-a-Box normally stays around 150 voice minutes, 80 chatbot conversations, and 200 texts a month, comfortably inside the $99 plan. Then tax season hits, and voice usage climbs to 350 minutes. That's 150 minutes over the 200-minute baseline, or 150 × 25 = 3,750 credits needed. With 1,000 credits included, the remaining 2,750 auto-reload at $0.01 each for $27.50, bringing the total bill to $126.50 against a $99 sticker price.

The pattern worth watching for: there's no self-serve middle ground between $99/month and contacting sales. A team that needs more than 20 outbound calls a day, or wants API access, has to go through Enterprise pricing with no published number to plan around. For context on the other side of that comparison, see what a business phone line typically costs on a seat-priced system instead of a credit pool.

What Are My AI Front Desk's Additional Costs?

Usage-based pricing means the advertised number and your actual bill can drift apart quickly. A few areas are worth budgeting for before you commit.

The outbound-call cap is not a credit you can buy your way past. Business-in-a-Box tops out at 20 outbound calls a day, and going over means upgrading, not paying an overage fee. Teams that need more volume than that are better served by a dedicated outbound dialer that scales with call volume instead of capping it.

My AI Front Desk's pricing-page FAQ says you can cancel anytime with no fees, but that appears to apply to monthly billing. A Capterra reviewer described being refused a refund on an annual plan, since annual billing is prepaid upfront and cancellation only stops future charges. Confirm the refund policy in writing before paying annually.

What Do Customers Say About My AI Front Desk's Pricing?

Star ratings tell only part of the story here: a single aggregate number matters less than the recurring pricing complaints that show up across platforms. On Capterra, My AI Front Desk holds a 2.0-out-of-5 rating from a single detailed review; the sample is thin, but the review itself is pricing-relevant and echoes patterns visible elsewhere. Listings on G2 and Trustpilot point to a similarly small review base, so treat any specific star figure there as provisional and check the live page yourself.

A 32-comment Reddit thread in r/automation adds buyer sentiment outside the review platforms. Six themes recur:

Overage math undercuts the "$99 flat" headline. Buyers anchor on the sticker price, but at $0.25/minute for voice overage, a busy month can land $125–$175 once overage kicks in. Budget for the credit pool, not the hero price.

Refund flexibility gets murkier on annual billing. The pricing page's FAQ promises cancellation "at any time," but a Capterra reviewer was refused a refund on an annual plan. Annual billing is prepaid upfront, so cancellation stops future charges without refunding what's already paid, confirm this in writing before choosing annual.

Sales-funnel friction can reduce pricing transparency. Reviewers describe certain features gated behind a sales conversation rather than self-serve signup, so get any upsell structure in writing.

Integration claims can exceed what ships without extra work. A Capterra reviewer called a promised HubSpot integration "incredibly misleading" once implemented. Budget time, or a Zapier layer, for integrations beyond the core CRM.

Support responsiveness is a gap for a tool whose job is answering calls. Support is email-only with 24–48 hour response windows, a real cost when a misconfiguration means missed calls while waiting on a reply.

Reliability can be inconsistent at higher volume. Several reviews describe unpredictable behavior in real use despite configuration effort. Treat the trial as a reliability test, not just a feature checklist.

CloudTalk's call center software buyer's guide covers the same evaluation criteria for a full phone system, not just a receptionist add-on.

Which Alternatives Are Better and Cheaper Than My AI Front Desk?

If you've priced out My AI Front Desk and want to see how the number compares, these three are worth a look.

CloudTalk: Best for Teams That Need a Full Phone System, Not Just a Receptionist Bolt-On

What Is CloudTalk?

CloudTalk is a global AI business calling platform built for SMB growth, combining a full cloud phone system, an AI Voice Agent, and 100+ integrations in one product rather than a standalone receptionist tool.

Why Is CloudTalk Better Than My AI Front Desk?

The AI add-on lines up closely on price but not on scope. CloudTalk's AI Voice Agents add-on starts at $99/month for 200 minutes, the same entry point as My AI Front Desk's entire Business-in-a-Box plan. The difference is what that $99 sits on top of: a phone system with IVR and call routing available from the Starter plan, rather than being the whole product.

There's also no hard outbound-call ceiling to run into. Business-in-a-Box caps outbound at 20 calls a day with no way to pay past it, while CloudTalk's calling plans scale outbound volume by seat and plan tier instead of a fixed daily number.

The upgrade path is clearer, too. CloudTalk offers 95+ CRM and helpdesk integrations from the Essential plan, and Power Dialer is included on the Expert plan. A team that outgrows a receptionist-only tool doesn't have to switch platforms to add outbound dialing or CRM-embedded calling. That also means one bill and one vendor relationship instead of bolting an AI receptionist onto a separate phone system later.

What Does CloudTalk Cost?

Lindy AI: Best for Teams That Want One AI-Agent Platform Across Voice, Email, and Workflows

What Is Lindy AI?

Lindy AI is a general-purpose AI agent builder that handles phone and voice workflows alongside email, calendar, and multi-step automation, rather than being a phone-first product.

Why Is Lindy AI Better Than My AI Front Desk?

Lindy's pitch is breadth. A team that already automates email, calendar, and multi-step workflows with Lindy adds voice reception as one more skill instead of a second subscription just for phone calls. That said, this is a lateral move on cost, not a discount. Lindy's own credit system is about as hard to predict as My AI Front Desk's: roughly 1 credit for simple actions, 5 to 10 or more for complex workflows. Each phone number purchased also adds another $10/month on top of the plan price.

What Does Lindy AI Cost?

Smith.ai: Best for Teams That Want a Human Backup Behind the AI

What Is Smith.ai?

Smith.ai is a hybrid AI-plus-live-human virtual receptionist service, established with legal and professional-services firms and multi-location businesses.

Why Is Smith.ai Better Than My AI Front Desk?

Smith.ai bills per call rather than per minute from a shared credit pool, which can be more predictable for businesses with short, transactional calls. Adding live-human backup behind the AI is a real reliability upgrade for teams wary of AI consistency issues. The tradeoff is worth stating plainly: once add-ons like booking, recording, and bilingual support stack up, Smith.ai's AI-only tier lands close to or above My AI Front Desk's Business-in-a-Box price. This is a reliability and positioning upgrade more than a straightforward discount.

What Does Smith.ai Cost?

Smith.ai's Smith.ai pricing breaks down as:

What Are My AI Front Desk's Best Features?

According to Zendesk's 2025 CX Trends Report, half of consumers have already used voice AI and want more of it because of how natural the conversation feels. That's the bet My AI Front Desk is making across its plans.

A Multi-Channel "AI Workforce" in One Product

Rather than selling a voice bot alone, every plan bundles voice, chatbot, SMS, and AI-drafted email under one price and one credit pool. For a small business that would otherwise juggle a chatbot vendor, a texting tool, and a separate phone-answering service, that consolidation saves real setup time, even before weighing the pricing tradeoffs covered above.

A Credit System That Rolls Over Instead of Resetting

Unused overage credits don't expire and carry forward month to month, which is more forgiving than the reset-every-month model common on usage-based SaaS. A slow month banks credit against a busier one later.

Zapier Access on the Mid Tier

Business-in-a-Box includes Zapier, which extends the practical integration surface to thousands of downstream apps even without a native CRM connection. It isn't the same as a purpose-built two-way CRM sync, and reviewers have flagged gaps between what's promised and what ships (see the additional-costs section above). Still, it does mean the product isn't locked to a short list of native integrations. For comparison, see how CloudTalk's call center integrations handle native CRM sync without a Zapier middle layer.

Enterprise-Grade Controls at the Top Tier

SAML/SCIM/SSO, API access, and per-minute rates as low as $0.07 give Partner/Enterprise customers a different cost and control profile than the self-serve tiers. That matters for agencies managing several client accounts under one contract.

What Are the Pros and Cons of My AI Front Desk?

If these trade-offs give you pause, it's worth comparing against other VoIP alternatives before committing either way.

Is My AI Front Desk the Right Solution for Your Team?

A June 2025 survey of nearly 1,000 small businesses by Reimagine Main Street, in partnership with PayPal, found that 82% think adopting AI is essential to stay competitive, but only 25% have actually integrated it into daily operations. That gap between intent and follow-through is exactly where a pricing decision like this one gets made or stalled.

My AI Front Desk makes sense for a solo operator or very small team that wants to test AI reception cheaply before committing real budget. It's also a fit if your call and chat volume is modest and predictable, and you want voice, chatbot, SMS, and email drafting under one price instead of separate tools.

It's a weaker fit if your call volume spikes seasonally, since overage billing means the "flat" price isn't actually flat. It's also a weaker fit if you need more than 20 outbound calls a day: there's no self-serve way to pay for more, only an upgrade to a custom quote. The same goes if you need guaranteed fast support, given the email-only, 24-to-48-hour response window reviewers describe. And if what you actually need is a full business phone system with call routing, CRM-embedded calling, and an outbound dialer rather than a receptionist bolt-on, a platform like CloudTalk is the more direct fit.

My AI Front Desk's pricing holds up well for what it promises at the low end, and gets expensive once usage and support needs scale. Budget for the credit pool, not just the sticker price, and know your outbound call volume before signing up for Business-in-a-Box.

Frequently Asked Questions About My AI Front Desk Pricing