Nowadays, companies use many tools for different business purposes. In their essence, software should automate processes, gather data, and help professionals to understand them.
To make the most of these tools, companies can integrate them. That way, businesses can save time on transferring data manually across different platforms and truly boost their performance.
Integrated call center – why is it worth having one?
Every business decision and investment have to be well-thought-out and reasonable. Deciding on the best tools is not a piece of cake, and you need to be aware of the importance of system integrations. Your business can benefit from integrating your call center software with other solutions in many ways, including:
- your agents don’t have to switch between tools while interacting with a customer to search for desired information – synchronized data allows for accessing all essential information in one place,
- it’s time-saving when it comes to transferring data from one solution to another – automation enables your employees to focus on more important tasks,
- automatic synchronization minimize the possibility of manual errors – it should come as no surprise that machines are more accurate than humans when it comes to managing data,
- integrated tools update their data without human supervision – so that your agents will always be up-to-date with customer information,
- software integration creates an opportunity for your representatives to provide personalized service – based on gathered data and information,
- while having your data synchronized, you can share information across different departments of your company easier – for example, the customer support team can empower the marketing team,
- improving overall customer experience – integrating your tools helps in delivering fast and accurate customer service, as well as can help you avoid client frustration on explaining the same issue several times.
CloudTalk provides call center integrations with many well-known and useful solutions. Read on to learn more about the most interesting integrations and take advantage of smart solutions to get ahead of your competitors.
CloudTalk call center integrations to choose from
Pipedrive is one of the most popular customer relationship management (CRM) software. Its intuitive dashboard allows sales agents to track and manage deals and leads through the selling funnel. CloudTalk-Pipedrive phone integration and two-way real-time synchronization enable agents to access calls, notes, contacts, recordings, and tags in both solutions. Thanks to click-to-call, you can hover over Pipedrive contacts and easily initiate calls from there.
HubSpot is a powerful software that combines many solutions, such as a CRM system, CMS Hub, Marketing Hub, Sales Hub, and Service Hub. Thanks to three-click CloudTalk-Hubspot phone integration, you can sync deals, tickets, and contacts as well as see caller's HubSpot details before picking up the call and access recording directly in HubSpot. All your incoming and outgoing calls can be automatically logged in your Hubspot. Such a comprehensive tool can be even more useful with our integration.
Salesforce claims it’s the world’s #1 CRM system. It provides solutions for small businesses, commerce, sales, service, marketing, and industries. You can access customer information from Salesforce in your CloudTalk dashboard so that you can make more accurate, personalized, and effective calls. Moreover, CloudTalk-Salesforce phone integration enables you to use our click-to-call feature in your CRM.
Zendesk is quick to implement software for support, sales, and customer engagement. CloudTalk-Zendesk phone integration creates an opportunity to make the most of all the benefits of call center software and helpdesk. It will help you provide omnichannel customer support and increase customer satisfaction. In Zendesk, each inbound and outbound call will be automatically logged as a ticket. You can access recordings, metrics, and personalize the customer experience.
Intercom provides tools for conversational experiences for support, engagement, and marketing. Business Messenger enables agents to interact with customers conveniently. With CloudTalk-Intercom phone integration, customer contact details, as well as a history of calls and conversations, will be synchronized. Therefore, your agents can be well-informed about the customer’s phone number, date and time of the call, call duration, and call recording before starting a conversation in a live chat on your website.
LiveAgent is an all-in-one customer service tool that enables companies to deliver excellent support. LiveAgent provides solutions for help desk, live chat, knowledge-base, and more. You can access all customer support challenges in one place – universal inbox enables synchronizing all conversations. Thus, your representatives can save a lot of time on switching from one toot to another.
Magento is an ecommerce platform with page builder, progressive web apps, recommendations, Amazon sales channel, and much more. It provides products such as Magento Commerce, Order Management, Business Intelligence, and Adobe Commerce Cloud. CloudTalk-Magento phone integration enables synchronization between both solutions to access customers’ data before dialing.
Shopify is an all-in-one commerce solution to help you create and manage your business online. It provides dozens of templates so that you don’t need coding skills while building your ecommerce website. Moreover, Shopify offers built-in tools that help you create, execute, and analyze digital marketing campaigns. CloudTalk-Shopify phone integration allows your representatives to see all the details like name, email, previous orders, returns, tracking numbers in one place, and access the Shopify profile with just one click.
Slack is a popular messenger for teams. It enables fast and easy communication and collaboration. Thanks to CloudTalk-Slack phone integration, you can get instant notifications in Slack on your missed calls, voicemails, and SMS. That way, you can make sure never to miss another significant call and get more productive at work.
Pick the best call center apps for your needs
As you can see, you can integrate CloudTalk with many handy tools and sync your data along the way. While choosing the right tools, take a closer look at your target group and business needs. Make a list of features that will be the most useful for your organization.
Don’t hesitate to try out a few tools to find out which one works best for your team. Discuss the employees’ preferences and find out which tasks are the most time consuming or which data from other tools will be helpful in your call center software.
While selecting the right software, make sure the chosen solution provides integration with CloudTalk to make the most of your call center. You can find all CloudTalk’s integrations here!