Run hassle-free operations remotely with an intuitive calling software. Track productivity, speed up onboarding and reach world-class performance.
Trusted by 4,000+ companies worldwide
Track performance and adjust processes long distance to seamlessly coach remote teams.
Quickly deploy the software and onboard agents in under 24 hours, wherever they are.
Call the world over with stellar sound quality to provide a professional customer experience.
Ensure your remote team is always at its best. Monitor off-site agents’ activity in real time to stay in touch with their performance and adjust processes long distance. Get actionable insights on their strengths and weaknesses to create accurate, personalized training plans and turn tedious remote coaching into a piece of cake.
User experience is great, CloudTalk is easy to navigate! The app works just like a dialer on iPhone or Android, with no unnecessary buttons to complicate calling. Call tags are extremely helpful for teams that need those extra details for coaching and training. Dashboard is simplistic for both managers and teams, it’s easy to access call history throughout the day and listen to agents’ calls.
Deploy your virtual call center software in under 60 minutes, without a need for IT support. CloudTalk is so easy to use that you can onboard your entire team within a few hours with a minimum need for training. As a plus, tools like IVR ensure quick call flow setup, eliminate middle-man, and speed up workflow. You can start connecting to customers straight away.
We have a large team of 158 agents who work remotely from different locations. CloudTalk allows them to easily log in and start making calls from anywhere, without any complex setup or installation required.
Ensure crystal-clear communication worldwide with stellar call quality and deliver a professional and seamless customer experience. Build trust by connecting with customers as if you were right there, no matter where in the world your team operates.
It is the best VoIP call service that any company can count on, the calls are of very good quality, and the services are very stable.
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Per user/month. Billed annually.
Per user/month. Billed monthly.
Free inbound calling is not available in case you select certain high cost country numbers.
Popular
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
Additional pricing – contact us
Improve efficiency and get a quick return on investment. Thanks to 70+ productivity-boosting features, you’ll meet your goals in no time.
Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.
Add and remove seats with full flexibility as you grow. There’s no need to change the calling software every time your team expands.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Virtual call center software is a cloud-based communication tool that enables businesses to manage their customer service operations remotely. It typically includes features such as call routing, IVR, and call recording, allowing businesses to provide high-quality support from anywhere. Check a list of providers here.
It’s important to consider factors such as cost, scalability, integration with other tools, and ease of use. Look for a platform that offers features such as call routing, IVR, and call recording, as well as analytics and reporting capabilities. Read our article on how to choose the best virtual call center software.
Unlike in a traditional one, a virtual call center allows agents to work remotely. All they need are headphones and an internet connection. This means that businesses can recruit the best talents from around the world, without being restricted by geographic location. Read more about the benefits of switching to a cloud phone system.
Agents use cloud-based software to communicate with customers. The software typically includes features such as call routing, IVR, and call recording, as well as analytics and reporting capabilities.
You’ll need to choose the right software platform, set up your phone system, and establish processes for managing and training remote agents. You’ll also need to ensure that you have adequate internet connectivity and data security measures in place. We’ve prepared a step-by-step guide to setting up a virtual call center. Take a look!
Managing a virtual call center requires effective communication, strong leadership, and the right tools. It’s important to establish clear expectations for remote agents, provide ongoing training and support, and monitor performance metrics to ensure that your call center is meeting its goals.
Virtual call center solutions can improve the customer experience in several ways, including providing faster and more efficient customer service, boosting first call resolution rates, and offering multiple channels for communication. They also allow businesses to easily scale up or down as needed, and to recruit the best talent from anywhere in the world.
Transitioning from an on-premises call center to a virtual call center requires careful planning and execution. It’s important to choose the right software platform, train remote agents effectively, and establish clear processes for communication and collaboration.
CloudTalk leads the line of available software, with plans ranging from an affordable $25 for our Starter plan to $50 for our most comprehensive Expert plan. Check pricing breakdown in this article or on our pricing page.
Schedule a demo today and find out for yourself.
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