Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it.
Increase your team productivity with Call Tags
Thanks to Call tag feature you can freely select all incoming and outcoming calls, for better and easier orientation later. You can also filter the tags, which will allow you to search through the call database based on your chosen label. Simply click on the tag (complaints...) to see a list of all calls with the chosen tag.
CloudTalk allows to attach each call several tags. Calls can be labeled with different tags and their combinations, for example:
- Claims and complaints
- Technical support
- New orders
- External suppliers
- VIP customer
- New customer
- New customer + Technical Support
- New orders + VIP. Customer
- Claims and complaints + External suppliers. + VIP customer
For even easier orientation individual tags have different colors. Labeling of calls enables your agents to have overview of. Incoming and outcoming calls without any need for further clicking. You can comfortably find every call you need at the moment within a couple seconds.
Would you like to know more about our software for call centers with the feature Tagging/Labeling calls? Get in touch with our CloudTalk experts. Fill in the contact form below and start with your free trial today.