Pocket-easy, yet smart partner for your call center

Choosing an intuitive and budget-friendlier Callfire alternative is a great step. With CloudTalk you get:

  • Clear interface dashboard, desktop, and mobile
  • Budget-friendly solution with unlimited inbound and internal calls
  • Advanced and customizable reports that you can download with one click
  • Efficient warm call transfers
  • Call flow designer with 50+ intelligent features

Plans start at $25/month. Free trial or demo.

FreedomVoice vs CloudTalk - Call center software

Bring a human touch to your business.

Take a look at what CloudTalk brings you.

CloudTalk vs. CallFire

 
cloudtalk
CallFire
Purpose
Virtual sales and support teams of any size, serving global customers with both voice phones and text messages.
Medium and enterprise business focusing on SMS marketing. Combining text and voice service available upon request.
Pricing
Multiple membership options, starting at $25 per user/month with a number of advanced features. The tailor-made option is available.
The program requires purchasing credits that are applied to minutes. Starts with 2500 minutes/texts for $99 a month.
Work administration
Complete all follow-up tasks right after your call ends. Take notes, add tags, and evaluate your call with the ACW feature.
CallFire does not mention anything about built-in features that should make your customer data more organized and clearer.
International numbers
CloudTalk allows you to expand your business globally, with international numbers from over 140 countries.
CallFire operates mainly in the US and Canada. When you wish to expand overseas, you may face high additional fees.
CRM
Make your conversations more productive with our CRM integrations. Such as Salesforce, Hubspot, Zapier, Pipedrive, or 40+ others.
Offers only 26 integrations, including Zapier and several marketing-oriented ones.
Analytics and reporting
CloudTalk offers advanced analytics and monitoring features. All Call monitoring, real-time dashboard, agent reporting, emotional analytics, and custom reporting features can be exported with a snap of your fingers.
Analytics reports provide you with a holistic view of your advertising performance that can be linked to Google Analytics.
Call transfers
With warm Transfer, you can easily transfer callers over to another agent, while having the possibility to speak with them first. The feature also lets you transfer the callback back and forth if needed.
To transfer the call, Callfire requires a direct phone number. Redirecting the call to a specific person is hard.
Caller ID
The Outbound caller ID is automatically based on the call destination country. Therefore, your customers will see the local number, not the international one.
You need to use your own number for your Caller ID.
Productivity features
We offer Predictive, Power, and Smart dialer, Blacklist, Campaigns, Smart detection of resolved missed calls, and others.
CallFire has lesser productivity functions, for example, a scheduling feature or virtual voice mailbox.
Routing
CloudTalk has a Call flow designer, automated call distribution, IVR, skills-based routing, caller-based routing, VIP queues, ring groups, and others.
CallFire offers fewer routing options, such as IVR routing or auto-attendant.
 

Comparison data is based on an analysis from Q4, 2021.



“Better” has no boundaries.
So shouldn't your customer support

Don't look just for any messaging tool alternative.
Imagine working with software that opens new doors to success. Pick a software that lets you focus on growth.

Benefit - Best customer support
Personalized service with real-time data and Caller ID
Surprise your customer with personalized communication from the very beginning of an interaction. Our Caller ID feature shows you the name of the caller, their phone number, and much more. Even before the call connects. Want to go even further? A real-time dashboard offers overall information about what is going on in your call center.
Benefit - Analytics
Mix and match cold texts with a warm voice
Provide better service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.
Benefit - High Quality Calls
Resolve more issues with advanced IVR and routing
Nothing pleases the customers more than quick response and immediate solution. To increase clients' happiness levels, we have created a call flow designer with multi-level IVR. These, combined with skills-based routing, connect callers with the right department, agent, or group of agents who are most qualified to meet their needs.

See behind walls.
This is the CloudTalk interface

 

Be amazed by what you can do with over 40+ integration

 

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support team all over the globe

Calling or texting outside the US?

No problem. Spread your brand voice globally with local or toll-free phone numbers from 140+ countries or port your existing numbers. All CloudTalk's plans include international numbers without additional fees. Just pick one and get ready to excel on a global level.

With CloudTalk, you will forget what robocall sounds like

CloudTalk makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are also fully compliant with STIR/SHAKEN, a social program that screens phone numbers before they reach your business.

CloudTalk Analytics for Call center

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