Deliver Great Customer Service on the First Ring

With all the options out there, why choose CloudTalk?

Designed with growing teams in mind, CloudTalk delivers everything SMBs need to run efficient, high-performing inbound call center services. While other providers focus on one-size-fits-all tools, we’re built to flex, scale, and support your unique goals.

• Unmatched support and onboarding to get you live—fast
• Built for SMBs—no fluff features, just powerful, easy-to-use tools that grow with you
• 35+ integrations with CRMs, helpdesks, and e-commerce platforms for seamless workflows
• Global reach with numbers in 160+ countries and crystal-clear call quality
• Mobile and remote-ready, with tools your team can use anywhere
• Real-time analytics and AI insights to optimize every inbound calling process

Right Agent, Every Time

Smarter Call Routing That Speeds Things Up

When every second counts, CloudTalk’s advanced inbound call center technology ensures customers get connected fast — no transfers, no frustration. With intelligent IVR and automatic call distribution, your team can handle more calls, more efficiently.

• Deliver a smoother inbound calling experience that keeps customers satisfied
• Route inbound calls based on agent skills, availability, or custom rules
• Reduce wait times and eliminate unnecessary transfers

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes – Head of Customer Service at DiscoverCars

Connect Faster

Data That Drives Action

Real-Time Insights to Elevate Every Interaction

Exceptional service starts with visibility. CloudTalk’s real-time dashboards and inbound call center analytics give you instant access to call data, agent performance, and customer trends—so you can lead with clarity and act fast.

• Monitor live inbound call queues, agent activity, and KPIs in one place
• Identify performance gaps and coaching opportunities with ease
• Make smarter staffing, routing, and CX decisions backed by real data

With CloudTalk, we finally have visibility. We can see which teams are handling calls and whether they’re the right ones for the job. That allows us to rebalance workloads and reduce missed calls.

Nathalia Gontijo, CXOps Specialist at Alura

Improve CX

Everything in Sync

Seamless Integrations for a Smarter Workflow

CloudTalk connects effortlessly with 35+ tools your team already uses—from CRMs to helpdesks and e-commerce platforms. That means no more switching tabs or digging for data during inbound calls.

• Sync call data with tools like HubSpot, Salesforce, and Zendesk
• Give agents instant access to caller info and history
• Automate follow-ups and reporting to streamline your inbound calling process

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R., Product Manager at Swile

See our integrations