Cut support costs by 33% with our eCommerce call center solution

Q: What is the best way to talk about eCommerce with your customers?

When talking about e-commerce , it's important to focus on the customer experience, as well as the convenience and accessibility of shopping online. Emphasize the benefits of online shopping, such as the ability to shop from anywhere and at any time, and highlight your company's commitment to providing a seamless and enjoyable shopping experience.

With us, you’ll be able to provide your customers with a seamless shopping experience, including easy coordination of shipping, delivery, cancellations and returns. Improve your time to resolution by establishing a modern line of communication between you and your customers.

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4,000+ innovative companies run on CloudTalk call center software

Cover all your markets with local numbers

When handling phone support across various markets, there’s a real need to have local numbers in order to build trust between you and your customers. We understand this, which is why we provide phone numbers from 160+ countries (mobile numbers, toll-free numbers, national numbers). And if you already have your own local phone numbers, we can help you with number portability.

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Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%

Anticipate your customers’ needs

See all customer data and call history the moment the phone rings and resolve customers’ issues fast. You can also access caller details at any time for a more personalized and seamless customer experience. Furthermore, Call Tags and Call Notes classify calls and help your agents stay on top of their game.

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Featured integrations

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Decrease resolution time

Save 2 to 3 minutes per call with advanced automation tools. Reduce abandonment rate with smart detection of missed calls and automatic callback features. Ensure your customers always connect with the right agent using IVR. Follow up with your customers seamlessly through automated emails and SMS messages.

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#1 Rated call center software preferred by financial services

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

4.4/5 – 840 reviews

4.4/5 – 310 reviews

4.5/5 – 260 reviews

Improve Your Business With These Benefits

Connect anywhere

CloudTalk ranks among the best in terms of number coverage, which means you’ll be able to seamlessly communicate with your customers regardless of where they might be located. All you need to get started is a stable internet connection and a pair of headphones. No extra tech necessary. Ready to start calling in 160+ new markets?

Connect seamlessly

Our business calling software offers comprehensive integrations with popular CRMs and helpdesk solutions, allowing you to expand your toolstack and match your team’s unique needs. Coupled with our advanced automation features, these integrations will allow you to save time, improve CX, and access the full power of our software.

Over 4,000 businesses
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Customer stories

Polysleep

Polysleep is transforming the sleep industry with top-quality, locally produced mattresses at a fair price. Learn how CloudTalk covered Polysleep support team requirements.

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E-book

Customer support trends

In today’s world, it’s crucial to develop comprehensive customer experience. Enjoy our free ebook, which will help you to stand out among your competitors in 2023.

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Solution page

Inbound Calling software

Answer around 40% more incoming calls and improve CSAT with impeccable call quality, toll-free numbers, coverage in 160+ countries, advanced analytics, and more.

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FAQ

What are the 3 types of call centers?

The three types of call centers are inbound, outbound, and blended. Inbound call center agents handle incoming customer calls, while outbound call center agents make outgoing calls to customers, and agents in blended call centers handle both inbound and outbound calls. To learn more about the different types of call centers, check out this article with all types of call centers.

What is an eCommerce customer service job description like?

An e-commerce customer service job description typically involves providing support to customers who have questions or issues with online orders or products. This may involve responding to emails, live chat messages, or phone calls, and requires excellent communication and problem-solving skills.

What is the best way to talk about eCommerce with your customers?

When talking about e-commerce, it’s important to focus on the customer experience, as well as the convenience and accessibility of shopping online. Emphasize the benefits of online shopping, such as the ability to shop from anywhere and at any time, and highlight your company’s commitment to providing a seamless and enjoyable shopping experience.