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Reduce Support Expenses by a Third
With us, you’ll be able to provide your customers with a seamless shopping experience, including easy coordination of shipping, delivery, cancellations and returns.
Trusted by 230 companies worldwide
Cover all your markets with local numbers
When handling phone support across various markets, there’s a real need to have local numbers in order to build trust between you and your customers. We understand this, which is why we provide phone numbers from 160+ countries (mobile numbers, toll-free numbers, national numbers). And if you already have your own local phone numbers, we can help you with number portability.
It is a great tool that gives us not only a possibility to call our customers but also keep our contacts in order and get back to them whenever we want to. Also, CRM integration helps a lot in everyday work, because you can get it all in one place. We also use a few numbers when calling customers which really helps the international customers who are not scared to answer the phone when they see their local number.
Anticipate your customers’ needs
See all customer data and call history the moment the phone rings and resolve customers’ issues fast. You can also access caller details at any time for a more personalized and seamless customer experience. Furthermore, Call Tags and Call Notes classify calls and help your agents stay on top of their game.
I like the dashboard they provide because it gives you the control you need in order to analyze the calls better and have results. I also like the fact that the desktop app is a simulation of a mobile with the opportunity to make calls, view the call history, send and receive SMS, leave notes and best of all categorize the calls with the use of tags.
Iliana L., Head Of Operations, Coverholder, Small-Business
Decrease resolution time
Save 2 to 3 minutes per call with advanced automation tools. Reduce abandonment rate with smart detection of missed calls and automatic callback features. Ensure your customers always connect with the right agent using IVR. Follow up with your customers seamlessly through automated emails and SMS messages.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
Frederico Lopes, Head of Customer Service at DiscoverCars
Plans worth every dollar
Connect anywhere
CloudTalk excels in number coverage, enabling seamless communication with your customers no matter where they are located.
Connect seamlessly
Our business calling software integrates with popular CRMs and helpdesk solutions, allowing you to expand your toolstack and meet your team’s unique needs.
Get Top-level 24/7 Support
Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
Related content
FAQs
What are the 3 types of call centers?
The three types of call centers are inbound, outbound, and blended. Inbound call center agents handle incoming customer calls, while outbound call center agents make outgoing calls to customers, and agents in blended call centers handle both inbound and outbound calls. To learn more about the different types of call centers, check out this article with all types of call centers.
What is an eCommerce customer service job description like?
An e-commerce customer service job description typically involves providing support to customers who have questions or issues with online orders or products. This may involve responding to emails, live chat messages, or phone calls, and requires excellent communication and problem-solving skills.
What is the best way to talk about eCommerce with your customers?
When talking about e-commerce, it’s important to focus on the customer experience, as well as the convenience and accessibility of shopping online. Emphasize the benefits of online shopping, such as the ability to shop from anywhere and at any time, and highlight your company’s commitment to providing a seamless and enjoyable shopping experience.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
