Cut support costs by 33% with our eCommerce call center solution

Q: What is the best way to talk about eCommerce with your customers?

When talking about e-commerce , it's important to focus on the customer experience, as well as the convenience and accessibility of shopping online. Emphasize the benefits of online shopping, such as the ability to shop from anywhere and at any time, and highlight your company's commitment to providing a seamless and enjoyable shopping experience.

With us, you’ll be able to provide your customers with a seamless shopping experience, including easy coordination of shipping, delivery, cancellations and returns. Improve your time to resolution by establishing a modern line of communication between you and your customers.

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3,000+ innovative companies run on CloudTalk call center software

Cover all your markets with local numbers

When handling phone support across various markets, there’s a real need to have local numbers in order to build trust between you and your customers. We understand this, which is why we provide phone numbers from 160+ countries (mobile numbers, toll-free numbers, national numbers). And if you already have your own local phone numbers, we can help you with number portability.

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Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%

Anticipate your customers’ needs

See all customer data and call history the moment the phone rings and resolve customers’ issues fast. You can also access caller details at any time for a more personalized and seamless customer experience. Furthermore, Call Tags and Call Notes classify calls and help your agents stay on top of their game.

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Featured integrations

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Decrease resolution time

Save 2 to 3 minutes per call with advanced automation tools. Reduce abandonment rate with smart detection of missed calls and automatic callback features. Ensure your customers always connect with the right agent using IVR. Follow up with your customers seamlessly through automated emails and SMS messages.

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#1 Rated call center software preferred by financial services

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

Improve Your Business With These Benefits

Connect anywhere

CloudTalk ranks among the best in terms of number coverage, which means you’ll be able to seamlessly communicate with your customers regardless of where they might be located. All you need to get started is a stable internet connection and a pair of headphones. No extra tech necessary. Ready to start calling in 160+ new markets?

Connect seamlessly

Our business calling software offers comprehensive integrations with popular CRMs and helpdesk solutions, allowing you to expand your toolstack and match your team’s unique needs. Coupled with our advanced automation features, these integrations will allow you to save time, improve CX, and access the full power of our software.

Over 3,000 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

FAQ

What are the 3 types of call centers?

The three types of call centers are inbound, outbound, and blended. Inbound call center agents handle incoming customer calls, while outbound call center agents make outgoing calls to customers, and agents in blended call centers handle both inbound and outbound calls. To learn more about the different types of call centers, check out this article with all types of call centers.

What is an eCommerce customer service job description like?

An e-commerce customer service job description typically involves providing support to customers who have questions or issues with online orders or products. This may involve responding to emails, live chat messages, or phone calls, and requires excellent communication and problem-solving skills.

What is the best way to talk about eCommerce with your customers?

When talking about e-commerce, it’s important to focus on the customer experience, as well as the convenience and accessibility of shopping online. Emphasize the benefits of online shopping, such as the ability to shop from anywhere and at any time, and highlight your company’s commitment to providing a seamless and enjoyable shopping experience.