Cut support costs by 33% with our eCommerce call center solution

With us, you’ll be able to provide your customers with a seamless shopping experience, including easy coordination of shipping, delivery, cancellations and returns. Improve your time to resolution by establishing a modern line of communication between you and your customers.

4,000+ innovative companies run on CloudTalk call center software

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Cover all your markets with local numbers

When handling phone support across various markets, there’s a real need to have local numbers in order to build trust between you and your customers. We understand this, which is why we provide phone numbers from 160+ countries (mobile numbers, toll-free numbers, national numbers). And if you already have your own local phone numbers, we can help you with number portability.

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Anticipate your customers’ needs

See all customer data and call history the moment the phone rings and resolve customers’ issues fast. You can also access caller details at any time for a more personalized and seamless customer experience. Furthermore, Call Tags and Call Notes classify calls and help your agents stay on top of their game.

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Decrease resolution time

Save 2 to 3 minutes per call with advanced automation tools. Reduce abandonment rate with smart detection of missed calls and automatic callback features. Ensure your customers always connect with the right agent using IVR. Follow up with your customers seamlessly through automated emails and SMS messages.

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#1 Rated call center software preferred by financial services

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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Improve Your Business With These Benefits

Connect anywhere

CloudTalk ranks among the best in terms of number coverage, which means you’ll be able to seamlessly communicate with your customers regardless of where they might be located. All you need to get started is a stable internet connection and a pair of headphones. No extra tech necessary. Ready to start calling in 160+ new markets?

Connect seamlessly

Our business calling software offers comprehensive integrations with popular CRMs and helpdesk solutions, allowing you to expand your toolstack and match your team’s unique needs. Coupled with our advanced automation features, these integrations will allow you to save time, improve CX, and access the full power of our software.

Over 4,000 businesses
are powered by CloudTalk



What are the 3 types of call centers?

The three types of call centers are inbound, outbound, and blended. Inbound call center agents handle incoming customer calls, while outbound call center agents make outgoing calls to customers, and agents in blended call centers handle both inbound and outbound calls. To learn more about the different types of call centers, check out this article with all types of call centers.

What is an eCommerce customer service job description like?

An e-commerce customer service job description typically involves providing support to customers who have questions or issues with online orders or products. This may involve responding to emails, live chat messages, or phone calls, and requires excellent communication and problem-solving skills.

What is the best way to talk about eCommerce with your customers?

When talking about e-commerce, it’s important to focus on the customer experience, as well as the convenience and accessibility of shopping online. Emphasize the benefits of online shopping, such as the ability to shop from anywhere and at any time, and highlight your company’s commitment to providing a seamless and enjoyable shopping experience. 


Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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