1,500+
Reviews
260+
Reviews
4,000+
Customers
Gong Review 2026:
Features, Pricing & User Feedback
Checking out Gong? Find out what real users say about their revenue intelligence, AI-driven insights, and see how CloudTalk offers a
high-performance alternative for active calling.
What is Gong?
Gong is a revenue intelligence platform tailored for mid-market and enterprise sales teams. It is important to note that Gong is not a VoIP service provider; rather, it serves as an analytical "add-on" that sits atop your existing communication tools. It records and transcribes customer interactions across video, email, and phone to provide deep insights into deal health and team performance.
The platform is designed for organizations already using heavy-duty CRMs like Salesforce or HubSpot, serving as a "brain" that analyzes what is being said in conversations. While it helps leaders understand market trends and sales risks, it relies on external cloud phone systems to actually facilitate the calls it analyzes.
For teams looking for an all-in-one solution that combines calling infrastructure and advanced AI analytics on a single platform, CloudTalk is the more practical choice. CloudTalk offers all the critical intelligence features of Gong—such as automated summaries and sentiment analysis—but includes the actual phone system and powerful outbound dialers at a significantly more accessible price point.
What are Gong's Key Features?
- Revenue intelligence: AI-driven forecasting that predicts deal outcomes based on conversation data
- Conversation intelligence: Transcripts and AI-generated call summaries that highlight key pain points and competitor mentions.
- Deal risk indicators: Automated alerts that flag deals based on a lack of recent activity or negative customer sentiment.
- Gong engage: A sales engagement layer that helps reps prioritize their daily tasks and follow-ups.
- Market insights: Aggregated data from thousands of calls to help leadership understand how the market is reacting to pricing changes or new features.
What Do Users Say About Gong?
Based on 7000+ verified user reviews from trusted platforms G2 and Capterra.
😊 What Users Love
- Call analysis
- CRM integrations
- AI summaries
- Email outreach
“Gong's AI summary provided after the recorded call is a great way to remember exactly what was discussed and the action items that need to be followed up on.”
😤 What Users Dislike
- Occasional AI glitches
- Support takes too long to resolve tickets
- Limiting AI features and capabilities
- Call data accessibility and download issues
- Too pricy, especially for smaller businesses
“Our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs.”
What Are People Saying about Gong on G2?
See the honest reviews of real and verified users on G2. Read what they are saying about their experience with Gong's product.
"The UI is clean, and the wide range of integrations makes it genuinely useful in my day-to-day workflow."
Sr. Product Manager
IT and Services
"I like that Gong allows sales managers to listen to calls from our reps. Great concept that saves time (ie managers are now doing call quality, not need for call quality specialists)."
Voluntary Director
Board of Directors
"It should also have option how we can improve on sales pitching at what part what new we can pitch."
Analyst
> 1000 emp.
GongGong Review Insights
Aggregated ratings from leading B2B software review platforms
Gong G2 Review
Gong Capterra Review
Gong Trustpilot Review
Gong GetApp Review
Gong Software Advice Review
2026 Spring LeaderLooking for a Gong Alternative?
See why 5,500+ businesses switched to CloudTalk for superior call quality and AI-powered features.
Top-rated on G2
Consistently rated highly on G2, CloudTalk helps teams ramp faster, avoid complexity, and rely on a phone system that works as expected from day one.
100+ integrations
Your CRM, helpdesk, and sales tools already talk to each other. CloudTalk just joins the conversation and makes it way more productive.
Coverage in 160+ countries
From next door to across the globe, CloudTalk keeps your calls clear, local, and ready to grow with your business.
CloudTalk vs Gong: Side-by-Side
Find out how CloudTalk provides a more comprehensive, all-in-one solution for your team.
Why Choose CloudTalk Over Gong
Discover CloudTalk’s features that outperform the competition.
Businesses That Switched to CloudTalk
Real stories from real companies that came to CloudTalk and never looked back.
"We need full visibility—both into the numbers and the conversation quality. CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.“
“With CloudTalk, it’s simple. We have the Chrome extension, select the list of numbers we want to call, send them to the app—and that’s it. With other providers, there were more steps and more friction. Call recordings are crucial—whether for onboarding new reps or reviewing key conversations. CloudTalk gives us the tools to track customer interactions and coach with real conversations.“
Account Management Lead at Pipedrive
"We were looking for something that could address our specific needs, particularly in terms of connectivity and CRM integration. We spent a considerable amount of time evaluating different options because we needed to find the right fit."
"Our CRM is at the heart of our operations, and CloudTalk’s integration has made it easy to keep everything centralized. In terms of reporting, CloudTalk has been incredibly helpful. In the past, our KPI tracking was quite basic. We were mainly looking at the number of calls made. Now we’re tracking and providing our sales managers with much more granular metrics—like call duration and the time it takes to respond to leads. These insights have really helped us fine-tune our approach."
Data Management and Reporting Specialist at DentaKay
"We tested different services, and CloudTalk was the one that delivered. The quality was better, support was fast, and the pricing was much more reasonable."
"The number auto-matching has been amazing. It dials from the right number based on the region, no more switching manually. It’s smoother and faster. Being able to use both U.S. and European numbers increased our pickup rates by at least 30–40%. That, combined with real-time analytics and CloudTalk’s responsiveness, has been a game changer."
Team Operations at Self Mastery Company
Frequently Asked Questions
No. Gong is not a VoIP provider or a phone system. It is a revenue intelligence add-on that requires an external communication tool (like CloudTalk or CRM systems) to record and analyze conversations. If you don't have a phone system yet, Gong cannot function on its own. CloudTalk, on the other hand, is a complete ecosystem that provides both the calling infrastructure and the AI intelligence in one platform.
Yes. While Gong is focused on "Revenue Intelligence," CloudTalk has built these advanced features directly into its core platform. With CloudTalk’s AI Conversation Intelligence, you get automated call summaries, sentiment detection, and mood analysis across 100% of your calls without needing to pay for a separate, expensive third-party integration like Gong.
Gong is primarily an enterprise-focused tool and typically requires a significant initial investment. This includes a mandatory platform fee starting at $5,000/year, plus user licenses (~$1,600/year) and often a mandatory onboarding fee ($7,500+). CloudTalk offers a much more scalable and transparent pricing model starting at $25, with no hidden platform fees and a setup that takes hours, not weeks.
For teams that need to make hundreds of calls per day, CloudTalk is the superior choice. Gong lacks high-velocity dialing tools. CloudTalk’s Power Dialer and Parallel Dialer allow your agents to dial up to 5 lines at once, drastically increasing talk time and lead penetration. Gong is better suited for analyzing long, strategic B2B meetings rather than driving high-volume outbound activity.
Yes, and many enterprise teams do exactly that. You can use CloudTalk as your primary dialing and communication engine to benefit from its 160 country coverage and low latency, and then integrate it with Gong to push those recordings into Gong’s revenue forecasting engine. However, for most SMBs and mid-market teams, CloudTalk’s built-in AI Conversation Intelligence already covers 90% of what Gong does, potentially saving you tens of thousands of dollars in extra software fees.
The difference is between action and administration. CloudTalk’s AI Voice Agents are autonomous personas that actually answer and place phone calls 24/7, handling routine inquiries or qualifying leads in 60+ languages. In contrast, Gong’s AI Agents are backend assistants designed to automate administrative tasks, such as extracting data from call recordings to update CRM fields or drafting follow-up emails. Simply put: CloudTalk's AI talks to your customers, while Gong's AI manages your data behind the scenes.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touchReady to Experience Superior Call Quality?
Join 5,500+ businesses that trust CloudTalk for their sales and support calls. See why CloudTalk delivers better results than Gong.
Reviews
1,500+
Reviews
260+
Customers
5,500+