VoIPify Your Enterprise Today

Modernize your business communication with enterprise VoIP. Ditch outdated systems for crystal-clear calls, seamless integrations, and work-from-anywhere flexibility.

Trusted by 230 companies worldwide

Why Should You Use Enterprise VoIP?

Streamline
Workflows

Integrate 35+ of the most popular 3rd party tools, including CRMs and helpdesks, and let your employees focus on what they do best without interrupting their workflow.

Control
Your Operations

Access all your performance analytics and statistical reports in one place with in-depth insights into your calls, including steps, reasons for missed calls, and much more.

Boost Customer Service Efficiency

Streamline your customers’ support journey with a multi-level Interactive Voice Response (IVR) menu. Answer frequent customer questions with an audio assistant.

What Is an Enterprise VoIP System?

Enterprise VoIP (Voice over Internet Protocol) is an advanced telecommunications technology that enables large-scale businesses to manage global communications efficiently.

This system allows organizations with thousands of employees worldwide to stay connected with colleagues and customers through various channels, including phone calls, conference calls, messaging, and video conferencing.

Unlike traditional landlines, enterprise VoIP converts voice into data packets. This digital transformation allows for seamless integration with other business tools. Think CRMs, helpdesk software, and analytics platforms.

We couldn’t wait to leave our previous VoIP provider and CloudTalk didn’t disappoint. Easy to set up and good call quality. Very easy integration with HubSpot.

Thomas Finan, Head of Customer Service at FINOM

How does Enterprise VoIP work? 

Enterprise VoIP operates on a surprisingly simple principle. It transforms analog voice signals into digital data, then sends them over the internet.

This process happens in milliseconds, ensuring smooth conversations and often includes advanced features like call routing, voicemail-to-email, and real-time analytics.

Here’s a quick rundown:

  1. You speak into your device
  2. VoIP converts your voice to data packets
  3. These packets travel through the internet
  4. They’re reassembled at the destination
  5. Your recipient hears your voice

Unlike other VoIP systems we’ve used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake – “We appreciate your feedback.”… Instead, CloudTalk listens to you, goes off, and does it – GREAT!

Elliot L., Small-Business

Benefits of Switching
to an Enterprise VoIP Phone System

Unmatched Flexibility

Work isn’t confined to the office anymore. Enterprise VoIP adapts to this reality. Sales teams can make calls from anywhere, using any device. Support staff can seamlessly transition between desk phones and mobile apps.

Enhanced Collaboration

VoIP isn’t just about calls. It’s about bringing teams together. Video conferencing, instant messaging, and file sharing become part of your phone system. This integration boosts productivity and fosters a cohesive work environment.

Data-Driven Insights

Every call becomes a source of valuable data. Enterprise VoIP systems offer robust analytics. Sales managers can track call volumes and conversion rates. Support leaders can monitor call quality and resolution times.

Industry-Leading AI

Harness the power of artificial intelligence to transform your business communications. Our AI doesn’t just connect calls – it thinks, learns, and adapts, turning every interaction into a goldmine of insights. With real-time speech analytics, it deciphers customer sentiment on the fly, flagging key topics and enabling your team to provide stellar service.

Our predictive AI anticipates customer needs, preparing your agents with uncanny precision. Smart call routing learns from each interaction, matching callers with the best-suited agents to boost resolution rates.

It is very important to find a perfect match between clients’ and employees’ needs and we are glad to share this journey with CloudTalk.

Craig Hall, Co-FounderConnect Grp UK 

Robust Security

Protect your sensitive communications with solid encryption and advanced security protocols.

Our VoIP system is designed with security at its core, safeguarding your data against threats and ensuring compliance with industry standards. Communicate with confidence, knowing your information is secure.

Very nice, intuitive and easy to use. The learning curve is very high and I was able to get it up and running almost in no time. I love the modern interface and being familiar with this type of platform, I was pleasantly surprised by the responsiveness and how snappy the solution is. 

Stanislav B., Account Manager in QualityUnit

Boost Cooperation With Integrations

Seamlessly connect your VoIP system with the tools you already use. From CRM platforms to helpdesk software, our extensive integration options ensure your communication system works in harmony with your existing tech stack.

Boost efficiency and streamline workflows across your entire organization.

What I like the best about CloudTalk is that you can easily connect it with any CRM. We work with Pipedrive and from there, it’s only one click to call our clients. And most importantly: it works all the time.

Aaron S., Small Business Founder

Identify customer preferences and assess the effectiveness of your own CX strategies with a comprehensive set of AI capabilities built to give you a much better understanding of your business.

Plans worth every dollar

FAQs

What’s the difference between enterprise VoIP and a regular landline?

Enterprise VoIP uses internet connectivity for calls, while landlines rely on traditional copper wires. VoIP offers more features, flexibility, and often lower costs. Landlines provide familiarity but lack advanced capabilities modern businesses need.

What devices work with a hosted enterprise VoIP solution?

Hosted VoIP solutions work with a variety of devices:

– IP desk phones

– Softphones on computers

– Mobile apps on smartphones and tablets

– Traditional phones with adapters This flexibility allows teams to work from anywhere, using their preferred devices.

How do I get enterprise-grade VoIP service?

To get enterprise-grade VoIP:

1. Assess your business needs
2. Ensure robust internet connectivity
3. Choose a reputable provider like CloudTalk
4. Plan your implementation strategy
5. Train your team on the new system

How to Choose a VoIP provider?

When selecting a VoIP provider:

– Evaluate their reliability and uptime
– Check for essential features your business needs
– Consider scalability for future growth
– Look at customer support options
– Read reviews and case studies
– Compare pricing structures

What are the different types of VoIP services?

VoIP services come in several flavors:

Hosted VoIP: Provider manages the infrastructure

On-premises VoIP: You manage your own system

Hybrid VoIP: Combination of hosted and on-premises

Mobile VoIP: Focused on smartphone integration Each type suits different business needs and resources.

What is the difference between PBX and VoIP?

PBX (Private Branch Exchange) is a private telephone network used within a company. VoIP is a technology for delivering voice communications over the internet. Modern VoIP systems often include PBX features, blurring the lines between the two.

Is enterprise VoIP different from regular VoIP?

Yes, enterprise VoIP typically offers:

– More advanced features

– Higher call quality and reliability

– Better scalability

– Stronger security measures

– More comprehensive support It’s designed to meet the complex needs of larger organizations.

What is the difference between enterprise VoIP and small business VoIP?

Enterprise VoIP caters to larger organizations with:

– More extensive feature sets

– Higher call volumes

– Advanced integrations

– Dedicated support Small business VoIP offers core features at a lower cost, suited for companies with simpler needs and smaller teams.

How much bandwidth does enterprise VoIP need?

Bandwidth needs vary, but a general rule:

– Per concurrent call: 100 Kbps upload/download
– For a 50-person office: 5-10 Mbps dedicated to VoIP

Factors like codec use and additional features may affect requirements. Always conduct a thorough assessment before implementation.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.