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CloudTalk Business phone system

Business phone system

A smart solution ideal not only for small and medium-sized companies, but also for large corporations with several branches. CloudTalk business phone system meets even the strictest of requirements in terms of performance, quality and availability. Interconnect your branches, departments and employees without any hassle. Our business phone system solution creates superior comfort - an all-in-one system, as many extensions as you need, VoIP telephony, and much more.
CloudTalk Business phone system with intuitive admin interface

Benefits

CloudTalk provides high-quality offer, care and service, all included in our business phone system solution

01

Simple capacity building

You can easily manage the number of agents, call queues, extensions and phone numbers. Adding a new agent takes no more than a minute and you pay only for the capacities that you really use.

02

Reliable and safe operation

We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured data centers with 24/7 monitoring - Microsoft Azure, Amazon AWS and Vnet DC SHC III.

03

Business phone system accessible from everywhere

Our business phone system operates on cloud or virtual servers, which we will be happy to provide - all you need is set up your CloudTalk account. But don't worry if you already have an existing infrastructure, CloudTalk can be easily linked to it.

04

Reduced operational costs

With our business phone system, you can significantly reduce your operational costs, as no special skills are required to manage the settings and there's no need to hire extra IT specialists. CloudTalk can be administered in a user-friendly interface - all you need is internet connection.

05

SLA

A service level agreement can be provided for all CloudTalk business phone systems, guaranteeing maximum level of reliability and technical support.

06

24/7 monitoring and back up

All servers and elements of our solution are constantly monitored by CloudTalk experts. We will be happy to back up your business phone system regularly based on your needs, if required.

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Features

Leverage all features of your business phone system and make your teamwork even more efficient.

Automated Call Distribution (ACD)

Automated smart and efficient distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.

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Interactive Voice Response (IVR) menu

Create your multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

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Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call queuing

Create customized caller queues. Inbound calls are sorted in caller queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Call Recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call statistics

Track the performance of your call center. CloudTalk is a truly data-based system. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.

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Contact list

Compile all your contacts in a single contact list. Integrations will help you import contacts from several sources into CloudTalk. This will make your workflows even more efficient.

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Integrate your helpdesk, e-commerce or CRM solution with Cloudtalk PBX

CloudTalk PBX can be integrated directly into your existing business tools in a couple of minutes. Integrations allow you to eliminate everyday routine work, boost team performance, streamline your workflows and make sure that all changes are up-to-date in all your systems. VoIP technologies will take your phone call experience to a whole new level.

Try CloudTalk demo for free

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