Enterprise VoIP in 2024: Reliable Next-Gen Solution
By Svitlana Fomenko
| 25. January 2024 |
VoiP
By S. Fomenko Svitlana Fomenko
| 25 Jan 2024 |
VoiP
    By S. Fomenko Svitlana Fomenko
    | 25 Jan 2024
    VoiP

    Enterprise VoIP In 2024:
    Find Your Reliable Next-Gen Solution

    Regardless of whether they’re inbound or outbound, companies of all sizes need a reliable way of communicating with their customers. And the bigger the business, the bigger the need. Match your requirements with a reliable next-gen enterprise VoIP solution for the best results!

    What Is Enterprise Business VoIP?

    Voice over Internet Protocol (VoIP) is a type of telephony technology that allows businesses to stay connected with their customers and employees, regardless of time and place. 

    What sets enterprise VoIP systems apart from traditional business calling solutions is their ability to facilitate thousands of users and calls every day while guaranteeing scalability, adaptability, reliability, and QoS for mission-critical and large-scale operations.

    In recent years, many businesses have chosen to cut out landlines from their providers in favor of VoIP. This is the result of numerous benefits, but some of the most crucial ones are cost-efficiency, unified communications, integrations with other tools, and scalability.

    As we’ll soon discuss, enterprise VoIP like CloudTalk can support videoconferencing, SMS, and even WhatsApp messaging with a country coverage of 160+ countries for as little as $25 per user/month.

    Top Features Of VoIP Enterprise Business Software

    Enterprise VoIP offers much more than just basic call routing. In the case of CloudTalk, it has 75+ features. So, what are some of the most vital features you should keep an eye out for when choosing your next-gen business calling solution?

    • Power Dialer: Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents.
    • Call Flow Designer: Design your inbound calling journey to fit your business’s unique needs and customer expectations.
    • Call Analytics: Get a 360° view of everything happening within your team and maintain unprecedented control over their performance.
    • International Numbers: Expand your business to new markets and reach customers all over the world with 160+ international numbers.

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    Does CloudTalk’s VoIP Enterprise Software Actually Work?

    Of course! But you shouldn’t take our word for it, considering we might be a bit biased. Why don’t we look at what some of our satisfied enterprise customers have to say about CloudTalk?

    • Nokia: With CloudTalk’s Analytics, Nokia saw a 10% increase in productivity and handled 38% more calls per month, reducing maximum waiting times by half and improving customer satisfaction.
    • Poliglota: Just two months after switching from Aircall, Poliglota used CloudTalk’s excellent call speed and quality to grow outbound success by 30%, agent productivity by 10%, and cut lost leads by 25%.
    • Glovo: In three months, Glovo increased call volume by 82%, reduced missed calls by 24%, and made more efficient use of their time, resulting in significant productivity gains and streamlined operations. 

    Now, we have charts that can change the way we see things. We can monitor and compare stats whenever we choose, which has helped us greatly. We can find discrepancies between our agents. If someone takes 1 call while their colleague takes 20 calls, we need to solve that and change how we work.

    – Nelly Donelly, Service Delivery Manager at Nokia

    Why Should You Switch To Enterprise VoIP?

    Still not convinced to trade in your old PBX system? No problem. Here’s how CloudTalk’s  features translate into benefits and actual results for your business. 

    • Cost Savings: Make more calls for significantly less compared to traditional landlines, especially when it comes to long-distance international calls.
    • Scalability: Scale your office VoIP system up or down depending on your current business needs, both in terms of the number of users and integrations.
    • Mobility: Keep your employees productive anywhere and at any time with smartphone-optimized VoIP apps for iPhones and Androids.
    • Automation: Offload repetitive tasks and automated systems to reduce daily busy work. Ensure company-wide productivity and profitability.
    • Reliability: Get rid of disruptive delays, stuttering, and dropped calls by relying on cloud-based services to ensure uptime.

    Enterprise VoIP & Landline: What’s The Difference?

    Comparison

    Enterprise VoIP

    Landline

    Key Features

    • Remote Work
    • Sales Dialers
    • IVR Menus
    • Call Queuing
    • Intelligent Analytics
    • Voicemail
    • Call Forwarding
    • Auto-Attendant
    • Multiple Lines
    • Caller ID

    Monthly Cost

    $20 – $40 per user

    $15 – $40 per line

    Startup Cost

    Free

    $150 – $400 per line

    Hardware

    Required: Internet-Enabled Smart Device 
    Optional: Desk Phone, Headset

    Required: Desk Phone ($50 – $200 per device), Integrated Landlines

    Pros

    • Scalable
    • Unified Solution
    • Multi-Channel
    • Advanced Features
    • Cost-Effective
    • Familiar
    • Offline
    • Stable Connections
    • Good Call Quality

    Cons

    • Requires Internet
    • Requires Training
    • Can Be Less Reliable
    • Expensive
    • Limited Features
    • Voice Only

    Best For

    • Remote Teams
    • Scale-Ups
    • International Companies
    • In-Person Teams
    • Simple Call Centers

    What Do You Get With CloudTalk’s Enterprise VoIP?

     Worldwide Crystal-Clear Call Quality

    Poor call quality can be costly, let alone an outage. 42% of people never call back if they experience lag or delay. But with CloudTalk, you don’t have to worry about either. Enjoy crystal-clear call quality anywhere, anytime, and ensure your messaging always lands

    The transition from Aircall to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch.

    Franco Viale Leyva,Head of Commercial Performance at Poliglota

    Global Call Coverage

    Don’t let landlines and borders (the other kind of land line) limit your company’s growth. Port your numbers or choose new ones from CloudTalk’s market-leading country coverage of 160+ local, national, mobile, and toll-free numbers. Expand your influence.

    As a global business, we were in dire need of a reliable and flexible VoIP solution to handle our international communication requirements without bogging us down. That’s when we found CloudTalk.

    Ibrahim Imam Co-Founder, Group Co-CEO, CEO MENA & APAC at PlanRadar

    Seamless Scalability

    As companies grow and needs change, so do tech stacks. But CloudTalk is prepared for that. Add new apps as you go via an Open API, or choose from the 35+ native integrations featuring resilient infrastructure and 2-way synchronization. Enjoy faster, more reliable experiences.

    CloudTalk helps us to improve our productivity. They show and give us a vision of what we do and how we can do it better.

    Nelly Donelly, Service Manager, at Nokia

    AI-Powered Productivity

    Why let your agents waste time on tedious tasks if you can automate for even better results? Optimize your workflows with intelligent features, including Smart Dialers, Automatic Transcriptions, Case-Sensitive Analytics, and AI to save time and make more money.

    CloudTalk has had a positive impact on Leadspicker’s data strategy, approach, and decision-making process, leading to tangible returns on investment.”

    Vlastimil Vodička, CEO at Leadspicker

    Your Satisfaction First

    There’s no #1 alternative for your happiness. That’s why our Customer Service representatives are here for you 24/7, every day of the week. Whatever your issue, our doors are always open, and, on average, we respond to chats in under a minute and emails in under 2 hours.

    CloudTalk is a big company that’s still a startup. And most importantly, it puts its customers in the first place.

    Franco Viale Leyva, Head of Commercial Performance at Poliglota

    What did you find in this article?

    What is enterprise VoIP?

    Enterprise VoIP (Voice over Internet Protocol) is a scalable and sophisticated communication solution that enables businesses to make voice calls over the Internet, often integrated with other communication and collaboration tools tailored to meet the demands of large organizations.

    Who offers VoIP for enterprises?

    Various providers offer VoIP for enterprises, including industry leaders such as Cloudtalk, Cisco, Microsoft Teams, RingCentral, or 8×8 and its alternatives, all known for their robust, scalable, and feature-rich solutions.

    How do I keep track of sales calls?

    To keep track of sales calls, use the software’s built-in analytics and reporting features. Monitor call duration, response rates, and customer feedback. Implementing a CRM system alongside your cold-calling software can centralize this data for comprehensive analysis.

    How to set up enterprise VoIP?

    To set up enterprise VoIP, you need to assess your organization’s communication needs, select a suitable VoIP provider, ensure your network infrastructure is capable of handling VoIP traffic, and then configure and deploy phones, softphones, and other necessary applications.

    What should you look for in an enterprise VoIP solution?

    When choosing an enterprise VoIP solution, you should look for reliability, scalability, security, integration capabilities with existing systems and CRM tools, cost-effectiveness, quality of customer support, and a comprehensive suite of features tailored to your business needs.

    How do I get enterprise-grade VoIP service?

    To get an enterprise-grade VoIP service and choose the right provider, consider the following steps:

    Determine the specific needs of your business: Such as the number of users, the type of features required (like call routing, IVR, video conferencing), and any specific integrations (CRM, email platforms).

    Look for the largest VoIP providers that specialize in Enterprise Services: Check their reputation, customer reviews, the range of services they offer, and prices. Make the process easier on yourself and read about next-gen VoIP software providers.

    Check for Scalability and Flexibility: Ensure the service can scale as your business grows and offers flexibility in terms of adding or removing features and users.

    Consider Security and Compliance: Look for providers offering STIR/SHAKEN, MAN, GDPR, and other forms of necessary regulatory compliance, as well as reliable customer support.

    Test the Service: If possible, use a trial period to test the service’s quality, including call clarity, reliability, and user interface.

    Read the Service Level Agreement (SLA): Understand the SLA for uptime guarantees, support availability, and compensation for service outages.