Vonage vs Ooma

Q: How do you make a phone number clickable?

You can make phone numbers clickable by using a Web Dialer . This VoIP feature helps you auto-detect phone numbers and turns them into clickable numbers.

Looking for the best VoIP provider for your SMB? Check out our Vonage vs Ooma stand-off and see how they compare to CloudTalk in terms of features, pricing, call quality, and automation. Discover which option delivers the most value and find the right fit for your team.

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Vonage Vs. Ooma and How They Compare to CloudTalk

8 companies

Property

Price per user/month

Free Trial

G2 Reviews

Automation Tools

AI Tools

Ease of Use

CRM Integrations

Call Quality

Customization

Dialing Productivity

Browser & Device Support

Setup & Onboarding

Vonage (Business Comms)

$19.99 (Mobile) – $39.99 (Advanced)

14 days (business comms services only)

4.3/5 (479 reviews)

Basic automation like call routing and virtual receptionist.

AI virtual assistant with conversational AI, speech-to-text, and real-time insights.

Easy to navigate. Setup may need some support.

Connects with major CRMs like Salesforce and HubSpot.

Strong call quality, especially in North America.

Basic call groups and greetings. API for deeper tweaks.

Click-to-call only. Lacks native power/predictive dialers.

Desktop, mobile, web. Desk phone compatible.

Simple online setup. Number porting may need help.

Pinned

Ooma (Office)

$19.95 (Essentials) – $29.95 (Pro Plus)

14 days (Ooma office suite only)

4.6/5 (129 reviews)

Virtual receptionist and ring groups only. No advanced automation.

Basic AI features like voicemail transcription and call analytics.

Very user-friendly. Designed for plug-and-play use.

Limited CRM access (only on higher-tier plans).

Excellent domestic quality. Great for US & Canada.

Custom greetings and call forwarding. No advanced routing.

Manual dialing. No productivity dialers.

Mobile and desktop apps (Pro). No full web-based calling.

Plug-and-play hardware/app setup.

CloudTalk

$19 (Lite) – $49 (Expert)

14 days (access to all features, no CC required)

4.4/5 (1,380 reviews)

Robust automation: workflow builders, Power Dialers, IVRs, Open API.

Advanced AI suite: Conversation Intelligence, AI Voice Agents, Call Transcription, Sentiment Analysis, and more.

Intuitive UI built for fast onboarding and minimal training.

Seamlessly integrates 35+ CRMs (incl. HubSpot, Salesforce, Pipedrive).

Crystal-Clear audio with global telco network. Strong international reliability.

Visual Call Flow Designer, IVRs, Smart Routing, Tagging.

Power Dialer and Predictive Dialer, click-to-call, workflow automation.

Web App, Desktop, and Mobile. Fully cross-device.

Fully cloud-based with minimal IT input. Instant activation and quick number porting.

Hop on a call with an expert and learn which VoIP provider brings more to the table.

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OOMA VS VONAGE

Ooma vs Vonage Pricing:
Which One Gives You More for Less?

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Ooma pricing ranges from $19.95 to $29.99 per user/month and you can choose from three plans—Office Essentials, Pro and Pro Plus. While pricing is simple, core features like call recording and CRM sync require upgrades or add-ons at extra price.

Vonage pricing ranges from $19.99 to $39.99 per user/month and you can pick from these plans: Mobile, Premium, and Advanced. While competitive upfront, features like CRM syncing and analytics are gated behind higher tiers or paid extras.

Ooma takes the edge for affordability and simplicity. While both providers lock key features behind upgrades, Ooma’s structure is easier to follow and more budget-friendly for small teams starting out. Vonage scales better, but gets costly fast.

Result

Vonage vs Ooma Call Quality:
Which Tool Offers the Most Reliable Call Experience?

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Ooma is optimized for domestic calling across U.S. and Canada, with solid quality for local teams. Ooma reviews report inconsistent global stability, making it a less ideal choice for SMBs operating across time zones or outside North America.

Vonage delivers reliable quality in North America and Europe. However, some Vonage reviews mention weak performance in Asia and South America unless you go for premium CCaaS plans. Overall it suits global teams better than Ooma.

Vonage is a stronger choice for SMBs that want to scale and go global. Ooma works well for NA-based calling, but its international performance makes it a weaker option for support or sales teams that aim to scale across borders.

Result

Ooma vs Vonage Automation:
Which Dialers Help Your Team Work Faster?

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Ooma doesn’t offer advanced dialing features. There’s no power dialer, predictive logic, or workflow automation. For sales-led teams, this results in manual dialing, limited campaign control, and slower performance across outreach workflows.

Vonage offers automation features such as click-to-call and offers power dialers, but only in higher-tier plans. While these tools boost outbound productivity, you have to upgrade, and they often require extra setup or support to configure correctly.

Vonage offers usable automation—as long as you upgrade. Ooma lacks essential tools for modern sales teams. If speed, efficiency, and smart outreach matter, Vonage stands out as the more functional option. But expect additional costs.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

CloudTalk’s calling software is earning growing recognition across the VoIP space. We’re proud to be ranked 3rd among the top 30 HubSpot integrations by G2 Industry Leaders.

CloudTalk also seamlessly connects with HubSpot. Whether you’re a HubSpot user, or an SMB scaling fast, our platform is a no-brainer and the best Vonage vs Ooma alternative.

How CloudTalk compares to Vonage and Ooma

Vonage can scale, but pricing gets complex fast. Ooma is simpler, but too limiting for growing teams. CloudTalk offers transparent pricing with essentials like Call Recording and Click-to-Call built in.

Ooma suits local use. Vonage performs well in some regions. CloudTalk ensures global call quality, supports International Numbers, and covers 160+ countries.

With 1000+ positive CloudTalk reviews on G2, and 4,000+ happy clients around the world, it’s the best virtual call center for fast-growing SMBs.

See CloudTalk in Action

Features for Better Team Performance

CloudTalk equips your team with tools that boost efficiency across every call. Our Smart Dialer and Power Dialer accelerate outbound, reducing manual tasks and helping reps connect faster.

AI Voice Agents, Sentiment Analysis, AI Smart Notes, and Call Tags bring new levels of insight to every conversation. Real-time Dashboard, Skill-Based Routing, and multi-level IVR ensure that every call reaches the right agent, at just the right time.

But that’s far from all. CloudTalk offers 100+ handy features, each helping your business grow rapidly on a global scale.

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Seamless Integration with Your Favorite Tools

CloudTalk natively connects with 35+ major CRMs to streamline how your team works. Key CRM integrations like HubSpot, Salesforce, and Pipedrive sync contacts and calls automatically, so reps always have the context they need. No double-work.

Helpdesk platforms like Zendesk and Intercom connect just as easily, keeping support teams aligned without switching tools. With all the data in one place, your teams save time on manual tasks, make fewer mistakes, and handle more calls with less effort.

Explore All Integrations

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2024.

Frequently asked questions

Everything you need to know about the product and billing.

How do I make a call from a website?

If you want to make a call from a website, simply install a Click-to-Call extension and launch calls from CRMs, helpdesks, or any web tool.

How do you make a phone number clickable?

You can make phone numbers clickable by using a Web Dialer. This VoIP feature helps you auto-detect phone numbers and turns them into clickable numbers.