- Solutions
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- first column
- second column
- NEW
- first column
- second column
- MOST POPULAR
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Plecto
Salesloft
Close Up to 3x More Deals Faster
Boost lead generation with advanced automation. Call up to 3X more clients daily, enhance customer experience, close more deals, and retain customers.
Trusted by 4,000 companies worldwide
Save Up to 3 Minutes on Every Call
Unburden your outbound sales team from repetitive tasks and enable them to do their best work with advanced automation technologies, like CloudTalk’s Power Dialer, IVR, auto-attendants, and more. Save up to 3 minutes on every call and watch your efficiency sky-rocket.
Thanks to CloudTalk, we managed to greatly improve our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend.
Yohann Bensadoun, Global Supply Growth at Glovo
Nurture Existing Customer Relationships
Retain your customer base and protect your bottom line by delivering the best customer service possible. VoIP features like VIP Queues and Callback will help ensure your most valuable clients always have a way of reaching you, while our Real-Time Customer Card gives agents vital information from clients’ previous interactions to keep them happy.
CloudTalk’s advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.
Gabriel R., Small-Business
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics Coming Soon
- Transcript Keyword Search Coming Soon
- CRM Integration Coming Soon
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
Maximize Call Efficiency
Monitor and optimize calls in real-time. Assign scripts to campaigns, streamline operations, and let agents excel.
Initiate Calls with C2C
Forget copy-pasting. Dial any number with one click. Our Click-to-Call extension makes phone numbers clickable.
Reach 3x More Customers
Increase calls and agent productivity. Power Dialer dials numbers from your database automatically, saving time.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Related Content
FAQs
What is a B2B Call Center?
B2B Call Center Software is a technology solution designed to manage the communication between a business and its customers. It helps your business to provide high-quality customer service and support, generate more leads, and improve overall customer experience.
How do I use call center data to improve outbound B2B calls?
Personalization: By analyzing customer data businesses can personalize their outbound calls to better match the customer’s needs which leads to engaging conversations that result in increased sales or lead generation.
Lead Scoring: Call center data (frequency, type of calls) can be used to create lead scoring models that help prioritize leads that are more likely to convert, thus maximizing sales and lead generation efforts.
Call Script Optimization: Call center data helps identify patterns in successful calls
Performance Management: Analyzing metrics such as call volume, conversion rates,
and customer satisfaction scores help in coaching agents and can improve the quality of outbound calls and increase overall performance.
What are the benefits of using B2B Call Center Software?
The benefits of using B2B Call Center Software include increased efficiency, improved customer experience, and better customer data management. The main benefits include:
-streamlining communication channels
-routing calls to the right agents
-providing personalized service to customers
-valuable analytics and insights
-better optimization of operations
Why is CloudTalk the best Grasshopper alternative?
CloudTalk offers you the best sound quality and effective management of your data and phone numbers with starting price of $25/month. Learn more here.
Can B2B Call Center Software integrate with other business systems?
Yes, CloudTalk offers your more than 35 integrations, and 13 CRM tools. Check it out here.
How do Companies Use B2B Call Center Software?
Customer Support
When providing a service, having a top-of-the-line ticketing system is necessary. CloudTalk meets this need with its seamless integration of popular helpdesk and ticketing systems (HubSpot, Salesforce, etc.). Furthermore, the Real-Time Customer Card lets you access a caller’s all previous interactions and tickets without even picking up the phone.
Sales & Marketing
When revenue’s at stake, sometimes you need to go on the offensive. CloudTalk helps maximize your team’s efforts by letting them call leads with a click and contact 3x as many customers with our Dialers. Furthermore, Call Recording and Call Monitoring let you evaluate sales interactions and continually iterate to boost conversions even further.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
