How Much Does Convoso’s Dialer Cost? A Transparent Breakdown

Convoso claims to help call centers quadruple connection rates¹ and cut wait times down to 27 seconds—but does its pricing match the results? 

As a cloud-based dialer solution, Convoso is built for outbound teams, but Convoso dialer pricing starts at $90 per user per month³, which puts it among the pricier options.

So, is Convoso worth the cost? In this article, we break down the dialer’s pricing, features, and alternatives to help you decide.

Key Takeaways

• Convoso dialer pricing starts at approximately $90 per user/month, but exact costs require a custom quote, making budgeting less transparent.
• Convoso’s dialer offers predictive, power, and progressive dialing modes, along with AI automation, but scalability and UI usability may be areas for improvement.
• CloudTalk provides a cost-effective alternative with transparent pricing, AI-driven analytics, and automation, making it a strong choice for growing teams.

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Overview of Convoso’s Dialer Plans and Pricing

Navigating the world of contact center solutions can feel like wandering through a maze—especially when it comes to understanding pricing structures. Let’s shed some light on Convoso’s dialer offerings to help you make an informed decision.

Convoso’s Pricing Structure

Convoso offers a customized pricing model, tailoring costs to each client’s specific needs. While this approach ensures a personalized fit, it means there’s no one-size-fits-all price tag available upfront.

However, industry sources like Capterra and Softwareadvice suggest that Convoso dialer pricing for small businesses starts at approximately $90 per user per month. The total cost depends on selected features, such as Convoso progressive dialer pricing and Convoso auto dialer cost. 

These impact overall Convoso contact center pricing plans. Businesses considering a Convoso predictive dialer pricing comparison should review available options to determine the best fit for their needs.

Plan Options and Suitability

According to Capterra¹, the Convoso dialer comes in one plan option that costs about $90/user/month.

Convoso’s platform is designed to cater to a variety of business sizes and industries. Here’s a breakdown of their offerings:

• Multimode Dialing: Combines various dialing modes—Predictive, Power, Preview, Progressive, and Manual. 
• AI & Automation: Incorporates artificial intelligence to enhance efficiency and productivity. 
• Omnichannel Support: Allows communication across multiple channels, including voice, SMS, and email.
• Compliance Tools: Provides features to help businesses adhere to telemarketing regulations. 
• Local Caller ID Management: Enhances answer rates with dynamic local numbers.
• Answering Machine Detection: Filters out voicemails to focus on real conversations.
• CRM Integrations: Syncs with leading CRM platforms.
• Analytics & Reporting: Provides insights to optimize performance.
• Call Monitoring: Enables managers to guide agents in real time.

Best for:

Convoso’s dialer plans are best suited for high-volume outbound call centers in industries like lead generation, sales, and debt collection, where maximizing connection rates and agent efficiency is a top priority.

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Free Trial and Contract Flexibility

For businesses interested in testing the waters, Convoso offers a free trial for organizations with 40 or more seats. It’s important to note that telephony usage charges apply during the trial period.

In terms of commitment, Convoso provides flexible contract options:

• Month-to-Month Plans: Offers flexibility without long-term commitment.​
• 1- and 2-Year Contracts: Provide discounted rates for businesses ready to commit for longer periods.

Convoso Pricing Table

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CloudTalk vs. Convoso Dialer Comparison

Choosing the right dialer is like picking the perfect pair of running shoes. Get the wrong fit, and your team will be tripping over inefficiencies and lagging behind in productivity. But the right dialer will have them sprinting through calls and gliding past obstacles.

So, between CloudTalk and Convoso, which one keeps your team moving at full speed? Let’s lace up and find out. 

Value for Money: Feature Set vs. Cost

Both CloudTalk and Convoso offer robust features tailored for contact centers. However, their pricing structures differ, impacting the overall value for money.

CloudTalk offers transparent pricing with plans starting at per user/month, providing a comprehensive set of features suitable for small to medium-sized businesses. This straightforward approach allows businesses to scale without unexpected costs.

Convoso, on the other hand, employs a customized pricing model, tailoring costs to each client’s specific needs. While this ensures a personalized fit, it means there’s no standard pricing available upfront. 

Industry sources suggest that pricing starts at approximately $90 per user per month, with variations depending on factors like Convoso predictive dialer plans, automation levels, and feature add-ons, making it more suitable for larger enterprises with specific requirements.

Comparative Overview

Here’s a side-by-side comparison of CloudTalk and Convoso:

Key Benefits of CloudTalk

• Global Accessibility: With availability in over 160 countries, CloudTalk ensures seamless communication for global teams.
• Extensive Integrations: CloudTalk offers over 35 integrations with popular tools, enhancing workflow efficiency.​
• AI-Powered Analytics & Call Coaching: Advanced AI features provide in-depth insights, helping teams improve performance and customer interactions.​
• User-Friendly Interface: CloudTalk’s intuitive design ensures quick setup and ease of use, minimizing the learning curve for teams.​
• Value for Money: CloudTalk’s competitive pricing combined with a rich feature set offers excellent value, especially for small to medium-sized businesses.​

I wasn’t afraid of switching to CloudTalk at all. I would definitely recommend this software because I think CloudTalk has a true startup mindset. It’s easy to change things, always evolving, always proposing new solutions.

Nelly Donnelly – Service Delivery Manager at Nokia

Overview of CloudTalk’s Plans and Pricing

CloudTalk offers four pricing plans designed to cater to various business needs:

• Lite: Just 19 per user/month, get unlimited calling within the US & Canada. It also comes with a softphone for desktop and mobile and a visual call flow designer with basic options, making it a great choice for teams needing essential call management features.
• Essential: Priced at 29 per user/month, it offers all Starter features plus advanced analytics, integrations, and SMS messaging, suitable for growing businesses.​
• Expert: For 49 per user/month, this plan provides all Essential features along with power dialer, call monitoring, and advanced reporting, perfect for scaling teams.​
• Custom: Tailored solutions with custom pricing for enterprises with specific requirements.

Understanding Convoso’s Pricing Structure

Pricing transparency is an important factor when choosing a dialer solution. According to Convoso’s website, businesses must request a custom quote based on their specific needs.

While this allows for tailored solutions, it means pricing details—such as per-minute rates, setup costs, or additional fees—are not publicly available. This can make it challenging for businesses, especially those comparing Convoso contact center pricing plans or evaluating Convoso auto dialer features and pricing to find the best fit for their budget.

In contrast, CloudTalk provides upfront pricing, with plans starting at 25 per user per month. This includes essential features such as AI-powered analytics, integrations, and CRM connectivity, so you know exactly what you pay before signing up.

Convoso’s Best Features

Convoso dialer features are designed to enhance outbound call center operations:​

• Predictive Dialer: Utilizes algorithms to connect agents with live prospects, minimizing downtime and maximizing productivity. 
• Power Dialer: Automatically dials the next contact after a call ends, increasing the number of connections and reducing idle time. 
• Progressive Dialer: Allows agents a brief period to review contact information before dialing, balancing efficiency with personalized outreach. 
• AI-Powered Virtual Agent: Employs natural language processing and advanced speech recognition to engage leads, enhancing lead generation and customer interactions.

While these features provide substantial benefits, there are areas where Convoso could improve:​

• Pricing Transparency: Convoso does not display pricing information on their website, which may pose challenges for businesses seeking clear cost structures
• Scalability: Some users have reported limitations in scaling the platform to accommodate larger teams or more complex workflows. ​
• User Interface: While functional, the user interface could benefit from enhancements to improve intuitiveness and ease of use.

Convoso Dialer Pros and Cons

Have a look at our balanced overview of the pros and cons of Convoso’s dialer:

Convoso’s Dialer vs. CloudTalk: CloudTalk Takes the Lead on Pricing

When comparing CloudTalk and Convoso, one key difference stands out—pricing. While Convoso requires potential customers to request a quote, CloudTalk offers clear, upfront pricing starting at per user/month, making budgeting easier for businesses of all sizes.

But pricing isn’t the only advantage. CloudTalk delivers more value for money with:

• AI-Powered Call Coaching: Helps sales and support teams improve their conversations in real time.
• Advanced Automation & Call Flows: Reduces manual work and increases efficiency.
• Powerful Analytics & Reporting: Gives managers real-time insights to optimize performance.
• User-Friendly Interface & 35 Integrations: A simple setup process and seamless CRM connectivity.

For businesses looking for a cost-effective, feature-rich alternative to Convoso’s dialer, CloudTalk provides the competitive edge in both technology and pricing.

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Sources:

1. Capterra.com