Convoso Pricing and Plans: Full Guide 2026
How Much Does Convoso Cost?
Convoso does not offer standardized tiers; instead, it provides a single custom-quoted plan that typically starts at $90 per user/month.
It specializes in predictive dialing for high-volume sales with costs rising with carrier fees and add-ons.
For smaller teams needing transparent rates, a VoIP phone system like CloudTalk offers similar power dialer functionality at roughly half the starting cost.
Convoso Pricing Overview
| Plan | Monthly Cost (Est.) | Pricing Model | Best For |
|---|---|---|---|
| Basic | ~$90/user/mo | Per-seat | Small outbound teams |
| Professional | Custom Quote | Per-seat + Add-ons | Scaling sales operations |
| Enterprise | Custom Quote | Tiered/Volume | 50+ agent call centers |
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What Pricing Plans Does Convoso Offer?
Convoso offers one primary custom plan tailored to the specific seat count and feature requirements of outbound call centers. Because they avoid “one-size-fits-all” pricing, businesses must book a consultation and demo to receive a final quote.
What is the Convoso Custom Plan?
The Convoso Custom Plan is an enterprise-grade solution designed for teams with at least 20 agents that require advanced call center management tools. It is purpose-built to maximize contact rates through intelligent lead distribution and compliance features.
Price of the Convoso Custom Plan
- Base Rate: Starts at approximately $90 per user/month, with discounts of up to 20% available for annual commitments.
- Trial Period: A free trial is available, though historically limited to larger teams (40+ seats).
Features of the Convoso Custom Plan
- Dialing Modes: Includes predictive, progressive, and preview dialing for optimized agent talk time.
- Compliance Tools: Built-in TCPA-focused workflows, STIR/SHAKEN compliance, and DNC management.
- Reputation Management: Features like “Ignite” DID management to protect caller ID reputation from being flagged as spam.
Who is the Convoso Custom Plan Best For?
This plan is ideal for high-volume outbound teams in B2C industries—like insurance or solar—where connect rates and TCPA compliance are the primary performance drivers.
What Are the Hidden Costs of Convoso?
Convoso’s total cost of ownership (TCO) often exceeds the base subscription because carrier fees and DID management are billed separately. This “usage-based” model means your bill will fluctuate based on how many calls your team makes each month.
Additional Convoso Costs
| Additional Cost | Estimated Rate | Notes |
|---|---|---|
| Carrier Usage Fees | $0.01 – $0.04/min | Standard fees for call termination and messaging usage. |
| DID Numbers | Custom | Monthly fees for every local or toll-free number used. |
| Omnichannel Add-ons | Custom | Optional fees for adding SMS text messaging and email workflows. |
What is Convoso’s Pricing Structure?
Convoso offers a customized pricing model, tailoring costs to each client’s specific needs. While this approach ensures a personalized fit, it means there’s no one-size-fits-all price tag available upfront.
However, industry sources like Capterra and Softwareadvice suggest that Convoso dialer pricing for small businesses starts at approximately $90 per user per month. The total cost depends on selected features, such as Convoso progressive dialer pricing and Convoso auto dialer cost.
These impact overall Convoso contact center pricing plans. Businesses considering a Convoso predictive dialer pricing comparison should review available options to determine the best fit for their needs.
What are Convoso’s Plan Options?
According to Capterra¹, the Convoso dialer comes in one plan option that costs about $90/user/month.
Convoso’s platform is designed to cater to a variety of business sizes and industries. Here’s a breakdown of their offerings:
- Multimode Dialing: Combines various dialing modes—Predictive, Power, Preview, Progressive, and Manual.
- AI & Automation: Incorporates artificial intelligence to enhance efficiency and productivity.
- Omnichannel Support: Allows communication across multiple channels, including voice, SMS, and email.
- Compliance Tools: Provides features to help businesses adhere to telemarketing regulations.
- Local Caller ID Management: Enhances answer rates with dynamic local numbers.
- Answering Machine Detection: Filters out voicemails to focus on real conversations.
- CRM Integrations: Syncs with leading CRM platforms.
- Analytics & Reporting: Provides insights to optimize performance.
- Call Monitoring: Enables managers to guide agents in real time.
Best for:
Convoso’s dialer plans are best suited for high-volume outbound call centers in industries like lead generation, sales, and debt collection, where maximizing connection rates and agent efficiency is a top priority.
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Does Convoso Offer a Free Trial?
For businesses interested in testing the waters, Convoso offers a free trial for organizations with 40 or more seats. It’s important to note that telephony usage charges apply during the trial period.
In terms of commitment, Convoso provides flexible contract options:
- Month-to-Month Plans: Offers flexibility without long-term commitment.
- 1- and 2-Year Contracts: Provide discounted rates for businesses ready to commit for longer periods.
Convoso Pricing Reviews
On platforms like G2, users praise Convoso for its ease of use but agree that it’s too expensive for what it offers:
Convoso Pricing Table
Pricing Overview
| Component | Details | Notes |
|---|---|---|
| Pricing | Custom; estimated starting at $90/user/month | Varies based on features & users |
| Dialing Modes | Predictive, Power, Preview, Progressive, Manual | Multiple automation levels |
| AI Integration | Yes | Includes AI-powered insights |
| Omnichannel | Yes | Covers calls, SMS, chat & email |
| Compliance Tools | Yes | Helps with call recording laws |
| Free Trial | Available for 40+ seats (telephony charges apply) | Large-scale trials only |
| Contract Options | Month-to-month, 1-year, 2-year (with discounts) | Longer terms = better pricing |
Understanding Convoso’s Pricing Structure
Pricing transparency is an important factor when choosing a dialer solution. According to Convoso’s website, businesses must request a custom quote based on their specific needs.
While this allows for tailored solutions, it means pricing details—such as per-minute rates, setup costs, or additional fees—are not publicly available. This can make it challenging for businesses, especially those comparing Convoso contact center pricing plans or evaluating Convoso auto dialer features and pricing to find the best fit for their budget.
In contrast, CloudTalk provides upfront pricing, with plans starting at 25 per user per month. This includes essential features such as AI-powered analytics, integrations, and CRM connectivity, so you know exactly what you pay before signing up.
What are Convoso’s Best Features?
Convoso dialer features are designed to enhance outbound call center operations:
- Predictive Dialer: Utilizes algorithms to connect agents with live prospects, minimizing downtime and maximizing productivity.
- Power Dialer: Automatically dials the next contact after a call ends, increasing the number of connections and reducing idle time.
- Progressive Dialer: Allows agents a brief period to review contact information before dialing, balancing efficiency with personalized outreach.
- AI-Powered Virtual Agent: Employs natural language processing and advanced speech recognition to engage leads, enhancing lead generation and customer interactions.
While these features provide substantial benefits, there are areas where Convoso could improve:
- Pricing Transparency: Convoso does not display pricing information on their website, which may pose challenges for businesses seeking clear cost structures
- Scalability: Some users have reported limitations in scaling the platform to accommodate larger teams or more complex workflows.
- User Interface: While functional, the user interface could benefit from enhancements to improve intuitiveness and ease of use.
What are Convoso Dialer Pros and Cons?
Have a look at our balanced overview of the pros and cons of Convoso’s dialer:
| Pros | Cons |
|---|---|
| CRM Integrations: Convoso integrates with various CRM systems, enhancing workflow efficiency. | Software Bugs: Users have encountered occasional bugs that affect performance. |
| Complex Configuration: Some users report that setting up certain features can be challenging. | Comprehensive Reporting: Detailed analytics and reporting features provide valuable insights into campaign performance. |
| Advanced Automation Features: The platform offers robust automation tools, including predictive dialing and workflow automation. | Connection Issues: Some users experience connectivity problems during calls. |
| Responsive Customer Support: Users appreciate the prompt and helpful support team. | |
| Steep Learning Curve: Despite an intuitive UI, the breadth of features can be overwhelming for new users. | |
| Call Quality Issues: There have been reports of poor call quality affecting communication. |
CloudTalk vs. Convoso: Which is right for you?
CloudTalk vs. Convoso Dialer Comparison
CloudTalk is the better choice for SMBs and mid-market teams that need a feature-rich call center platform without the $90/user price tag or 2-month setup time. While Convoso is an enterprise specialist for outbound sales, CloudTalk delivers 80% of the same functionality at 30–50% of the cost.
- Setup Speed: CloudTalk allows for instant deployment, while Convoso takes approximately 2 months to implement.
- Global Reach: CloudTalk provides international numbers in 160+ countries, whereas Convoso focus is primarily on the U.S. market.
- Feature Access: CloudTalk includes call recording, CRM integrations, and real-time monitoring in all standard plans.
Value for Money: Feature Set vs. Cost
Both CloudTalk and Convoso offer robust features tailored for contact centers. However, their pricing structures differ, impacting the overall value for money.
CloudTalk offers transparent pricing with plans starting at per user/month, providing a comprehensive set of features suitable for small to medium-sized businesses. This straightforward approach allows businesses to scale without unexpected costs.
Convoso, on the other hand, employs a customized pricing model, tailoring costs to each client’s specific needs. While this ensures a personalized fit, it means there’s no standard pricing available upfront.
Industry sources suggest that pricing starts at approximately $90 per user per month, with variations depending on factors like Convoso predictive dialer plans, automation levels, and feature add-ons, making it more suitable for larger enterprises with specific requirements.
Comparative Overview of Convoso and CloudTalk
Here’s a side-by-side comparison of CloudTalk and Convoso:
CloudTalk vs Convoso
| Feature | CloudTalk | Convoso |
|---|---|---|
| Starting Price | $25/user/month | ~$90/user/month (custom pricing) |
| Global Reach | 160+ countries | Primarily focused on the U.S. market |
| AI-Powered Features | Yes | Yes |
| Integrations | 100+ popular tools | Limited information available |
| Free Trial | 14-day free trial | Information not readily available |
Key Benefits of CloudTalk
- Global Accessibility: With availability in over 160 countries, CloudTalk ensures seamless communication for global teams.
- Extensive Integrations: CloudTalk offers over 100 integrations with popular tools, enhancing workflow efficiency.
- AI-Powered Analytics & Call Coaching: Advanced AI features provide in-depth insights, helping teams improve performance and customer interactions.
- User-Friendly Interface: CloudTalk’s intuitive design ensures quick setup and ease of use, minimizing the learning curve for teams.
- Value for Money: CloudTalk’s competitive pricing combined with a rich feature set offers excellent value, especially for small to medium-sized businesses.
Overview of CloudTalk’s Plans and Pricing
CloudTalk offers four pricing plans designed to cater to various business needs:
- Lite: Just 19 per user/month, get unlimited calling within the US & Canada. It also comes with a softphone for desktop and mobile and a visual call flow designer with basic options, making it a great choice for teams needing essential call management features.
- Essential: Priced at 29 per user/month, it offers all Starter features plus advanced analytics, integrations, and SMS messaging, suitable for growing businesses.
- Expert: For 49 per user/month, this plan provides all Essential features along with power dialer, call monitoring, and advanced reporting, perfect for scaling teams.
- Custom: Tailored solutions with custom pricing for enterprises with specific requirements.
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Convoso’s Dialer vs. CloudTalk: CloudTalk Takes the Lead on Pricing
When comparing CloudTalk and Convoso, one key difference stands out—pricing. While Convoso requires potential customers to request a quote, CloudTalk offers clear, upfront pricing starting at per user/month, making budgeting easier for businesses of all sizes.
But pricing isn’t the only advantage. CloudTalk delivers more value for money with:
- AI-Powered Call Coaching: Helps sales and support teams improve their conversations in real time.
- Advanced Automation & Call Flows: Reduces manual work and increases efficiency.
- Powerful Analytics & Reporting: Gives managers real-time insights to optimize performance.
- User-Friendly Interface & 100 Integrations: A simple setup process and seamless CRM connectivity.
For businesses looking for a cost-effective, feature-rich alternative to Convoso’s dialer, CloudTalk provides the competitive edge in both technology and pricing.
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FAQs: Convoso Pricing
