Create a seamless booking experience, deliver 5-star service, and accommodate your customers’ needs across all interactions while saving time and money with a VoIP Hotel Phone System.
4,000+ innovative companies run on CloudTalk call center software
A phone system for hotels is a telecommunications network optimized for seamless communications between guests and hotel staff. For example, personalized caller ID lets hotel staff know which guests they are communicating with, allowing them to provide quick, personalized service.
Take your work with you anytime and anywhere, and be there for your customers with a remote-friendly hotel phone system. Use your preferred smart device to make and take calls while keeping your personal information separate via a virtual phone number.
Check 8 of the best Hotel Phone Systems in 2023 to help you decide which one fits you best.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
With CloudTalk advanced features, your phone experience will get to a whole new level.
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
#2 3CX | Unified Hotel Phone System
3CX is a software-based PBX system that offers a complete unified communications solution. It provides businesses of all sizes with enterprise-level features that allow them to improve their communications processes. 3CX has an easy-to-use interface and provides advanced features that boost productivity and improve customer experience.
One significant limitation of 3CX is the lack of an agent interface. This means that users need to download and install a third-party application to use the system. There is also no real-time reporting or a card-free trial.
#3 Mitel | Comprehensive Law Firm VoIP Phone System
Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform capable of meeting both their sales and customer support needs.
Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office. The phone system was designed with flexibility in mind, making it easy to scale with your business, without breaking the bank. What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to, should anything ever go wrong.
Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some.
Mitel is best suited to enterprise-level businesses looking to maximize the productivity of their call center agents.
Pricing per Request.
#4 Cisco | Best Hotel Phone Systems for Chains
Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money?
Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.
Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including
#5 Microsoft Teams Phone | Best Combined Hotel Phone System
Microsoft Teams Phone is a cloud-based calling solution that integrates with the popular Microsoft Teams collaboration platform. It offers various calling and meeting features and the ability to make and receive calls from any device.
Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. Additionally, some users have reported issues with call quality and reliability.
#6 Skype | Best Free Hotel Phone System
Skype is a communication tool with video and voice calling, messaging, and file-sharing features. The platform is accessible from desktop and mobile devices, making it easy to stay connected from anywhere.
Skype’s call quality can be unstable and unreliable, which can cause frustration for users. Additionally, the platform’s user interface can be challenging to navigate, which may cause confusion for some users.
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#7 Avaya | Best Remote Hotel Phone System
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.
#8 Ooma | Quick to Set Up VoIP System for Hotels
Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.
Although the set-up is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.
Ooma is best for smaller businesses looking for a basic VoIP service.
CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.
Streamline Front Desk Communication
Streamline communications between the front desk staff and other departments within the hotel. Save time with easy call transfers, call conferencing, and intercom functionality, enabling quick and efficient coordination among staff members. Let front desk personnel can handle guest inquiries, reservations, and service requests promptly, improving guest satisfaction.
Empower Mobility and Flexibility
Enable hotel staff to stay connected anywhere and anytime. Give staff members access to VoIP mobile apps and help them enhance responsiveness while delivering 5-star guest service.
Stay Safe with Emergency Communication
Ensure vital messages always reach staff members with alert notifications, emergency intercoms, and integration with emergency response systems. Improve guest safety and overall security.
Splitty Travel is the world‘s first online hotel booking platform focusing on finding the best deals by combining offers from multiple sources and creating room packages. Consequently, tailoring customer service to each client’s individual needs is the company’s bread, butter, bed, and breakfast.
However, achieving these lofty goals requires a reliable, user-friendly phone system with advanced call center features to streamline processes, improve efficiency, and eliminate unnecessary tasks.
After adopting CloudTalk, Splitty grew its team by 3x, welcoming thousands of new customers. In just three months, agents spent 18,000+ minutes on inbound calls and 22,000+ minutes on outbound calls, making 8,500+ total client calls using six international numbers.
Learn how you can achieve similar results in Splitty Travel’s Customer Success Story here
VoIP Hotel phone system plans at Cloudtalk cost anywhere from $25.00/user per month to $50.00/user per month and above. Prices vary by the number of users, available features, specific providers, and more – so most hotels should expect to receive a quote-based pricing model for a hotel phone system.
VoIP (Voice over Internet Protocol) offers numerous advantages for hotels, making it an ideal choice for their phone systems. With a VoIP hotel phone system, hotels can benefit from cost savings compared to traditional phone systems, easy management, and 24/7 support. There is no need to purchase new phones or equipment, as VoIP can work with existing devices.
Hotel phone systems work by leveraging PBX networks so guests can easily interact with IVR menus to manage and request hospitality services like room and dining reservations, transportation, room service, guest services, and more. To delve deeper into how a phone system works, refer to this insightful blog article.
Hotels utilize a variety of phones to meet their needs and requirements. Commonly, hotels use IP phones compatible with VoIP technology, enabling guests and staff to make and receive calls over the internet. The choice of phones may vary based on budget, functionality, and scalability.
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