Personalize & Deliver 5-Star Customer Experiences

Create a seamless booking experience, deliver 5-star service, and accommodate your customers’ needs across all interactions while saving time and money with a VoIP Hotel Phone System.

4,000+ innovative companies run on CloudTalk call center software

What Is a Hotel Phone System?

A phone system for hotels is a telecommunications network optimized for seamless communications between guests and hotel staff. For example, personalized caller ID lets hotel staff know which guests they are communicating with, allowing them to provide quick, personalized service.

Meet Customer Needs Anywhere, Anytime

Take your work with you anytime and anywhere, and be there for your customers with a remote-friendly hotel phone system. Use your preferred smart device to make and take calls while keeping your personal information separate via a virtual phone number. 

8 Best Hotel Phone Systems in 2023

Check 8 of the best Hotel Phone Systems in 2023 to help you decide which one fits you best.

  1. CloudTalk
  2. 3CX
  3. Mitel
  4. Cisco
  5. Microsoft Team Phone
  6. Avaya
  7. Skype
  8. Ooma

#1 CloudTalk | The Best All-Round VoIP for Hotels

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Cloudtalk’s Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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#2 3CX | Unified Hotel Phone System

3CX is a software-based PBX system that offers a complete unified communications solution. It provides businesses of all sizes with enterprise-level features that allow them to improve their communications processes. 3CX has an easy-to-use interface and provides advanced features that boost productivity and improve customer experience.

3CX’s benefits

  • Integration with popular CRMs, such as Salesforce, Microsoft Dynamics, and HubSpot, allowing for a streamlined sales process.
  • Video conferencing: 3CX provides video conferencing that supports up to 250 people. This feature is available on desktop, mobile, and in your browser.
  • WebRTC technology: This enables you to make and receive voice and video calls directly from your web browser.
  • User-friendly interface: 3CX provides a clean, modern, and intuitive user interface that is easy to navigate.
  • Cost-effective: 3CX is much more affordable than traditional phone systems. It requires no additional hardware or maintenance fees.

Key features

  • Web-based management console: The web-based console enables you to manage your phone system from anywhere in the world.
  • Mobile Apps: The mobile app allows you to take your office with you, giving you access to all the features of your desk phone.
  • Advanced call center features: The system provides all the features required to operate a professional call center, such as call queuing, call routing, and call monitoring.
  • SIP Trunks: 3CX supports many popular SIP trunks, making it easier to connect with other VoIP services.
  • Unified Communications: 3CX integrates with popular chat platforms, such as Slack, Microsoft Teams, and more, allowing for improved internal communications.

What is 3CX Missing?

One significant limitation of 3CX is the lack of an agent interface. This means that users need to download and install a third-party application to use the system. There is also no real-time reporting or a card-free trial.


#3 Mitel | Comprehensive Law Firm VoIP Phone System

Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform capable of meeting both their sales and customer support needs.

Mitel’s Benefits:

Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office. The phone system was designed with flexibility in mind, making it easy to scale with your business, without breaking the bank. What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to, should anything ever go wrong. 

Key Features:

  • Call forwarding to mobile numbers 
  • Video conferencing 
  • Drag-and-drop call flow designer

What is Mitel Missing?

Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some. 

What Type of Business Is It Best For?

Mitel is best suited to enterprise-level businesses looking to maximize the productivity of their call center agents.


Pricing per Request.

#4 Cisco | Best Hotel Phone Systems for Chains

Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money? 

Cisco’s benefits

Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.

Key features

  • Security (ASA firewall, ISE for identity and access management, cloud-based Cisco Umbrella security platform)
  • Comprehensive network visibility and analytics capabilities (NAE, Cisco Tetration, Stealthwatch products)
  • Wide range of cloud networking solutions
  • Network Virtualization technology
  • Interoperability
  • Mobility
  • Internet of Things (IoT)

What is Cisco missing?

Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including

  •  an autodialer,
  •  ACD,
  •  IVR,
  •  SIP trunking,
  •  call tagging, and more.


#5 Microsoft Teams Phone | Best Combined Hotel Phone System

Microsoft Teams Phone is a cloud-based calling solution that integrates with the popular Microsoft Teams collaboration platform. It offers various calling and meeting features and the ability to make and receive calls from any device.

Microsoft Teams Phone’s benefits

  • Integration with the Microsoft Teams platform for seamless communication and collaboration
  • Advanced AI capabilities, such as transcription and translation, for more efficient communication
  • High-quality audio and video calls with a range of features, such as background blur and live captions.
  • Compatibility with a wide range of devices, including desk phones, mobile phones, and computers

Key features:

  • Call recording and voicemail transcription for easy retrieval and review of important information.
  • Call routing and auto-attendant functionality for efficient call management and handling.
  • Emergency calling features for added safety and security
  • Integration with popular business applications, such as Salesforce and ServiceNow

What is Microsoft Teams Phone Missing?

Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. Additionally, some users have reported issues with call quality and reliability.


#6 Skype | Best Free Hotel Phone System

Skype is a communication tool with video and voice calling, messaging, and file-sharing features. The platform is accessible from desktop and mobile devices, making it easy to stay connected from anywhere.

Skype’s benefits

  • Free to use for basic features.
  • Accessible from desktop and mobile devices.
  • Video and voice calling features.
  • Messaging and file-sharing capabilities.
  • Ability to make international calls for a fee.

Key features:

  • Video and Voice Calling: Provides high-quality calls for remote communication.
  • Messaging: Instant messaging feature for quick communication.
  • File Sharing: Allows users to share files of various formats.
  • Accessibility: Accessible from desktop and mobile devices.
  • International Calls: Ability to make international calls for a fee.

What is Skype Missing?

Skype’s call quality can be unstable and unreliable, which can cause frustration for users. Additionally, the platform’s user interface can be challenging to navigate, which may cause confusion for some users.



#7 Avaya | Best Remote Hotel Phone System

Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market. 

Avaya’s Benefits:

Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.

Key Features:

  • Smart dialer
  • automatic call recordings
  • speech to text
  • coaching and barging
  • Bring your own carrier available or porting
  • SMS available

What is Avaya Missing?

Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible

Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.

What Type of Business is It Best For?

Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.


#8 Ooma | Quick to Set Up VoIP System for Hotels

Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.

Ooma Benefits

  • Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
  • Feature-rich mobile app that is compatible with both iPhones and Android devices.
  • Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

Key Features:

  • Voicemail-to-email forwarding
  • Caller ID or video conferencing
  • Desktop and mobile apps for Android and iPhone

What is Ooma Missing?

Although the set-up is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.

What Type of Business Is It Best For?

Ooma is best for smaller businesses looking for a basic VoIP service. 


How Hotels Use VoIP Phone Systems

Streamline Front Desk Communication

Streamline communications between the front desk staff and other departments within the hotel. Save time with easy call transfers, call conferencing, and intercom functionality, enabling quick and efficient coordination among staff members. Let front desk personnel can handle guest inquiries, reservations, and service requests promptly, improving guest satisfaction.

Empower Mobility and Flexibility

Enable hotel staff to stay connected anywhere and anytime. Give staff members access to VoIP mobile apps and help them enhance responsiveness while delivering 5-star guest service.

Stay Safe with Emergency Communication

Ensure vital messages always reach staff members with alert notifications, emergency intercoms, and integration with emergency response systems. Improve guest safety and overall security.

Get Inspired by Splitty Split’s success story

Helping Splitty Grow Call Minutes by 40k in 3 Months

Splitty Travel is the world‘s first online hotel booking platform focusing on finding the best deals by combining offers from multiple sources and creating room packages. Consequently, tailoring customer service to each client’s individual needs is the company’s bread, butter, bed, and breakfast. 

However, achieving these lofty goals requires a reliable, user-friendly phone system with advanced call center features to streamline processes, improve efficiency, and eliminate unnecessary tasks. 

After adopting CloudTalk, Splitty grew its team by 3x, welcoming thousands of new customers. In just three months, agents spent 18,000+ minutes on inbound calls and 22,000+ minutes on outbound calls, making 8,500+ total client calls using six international numbers.
Learn how you can achieve similar results in Splitty Travel’s Customer Success Story here


How much is a hotel telephone system?

VoIP Hotel phone system plans at Cloudtalk cost anywhere from $25.00/user per month to $50.00/user per month and above. Prices vary by the number of users, available features, specific providers, and more – so most hotels should expect to receive a quote-based pricing model for a hotel phone system.

Why use VoIP in a hotel?

VoIP (Voice over Internet Protocol) offers numerous advantages for hotels, making it an ideal choice for their phone systems. With a VoIP hotel phone system, hotels can benefit from cost savings compared to traditional phone systems, easy management, and 24/7 support. There is no need to purchase new phones or equipment, as VoIP can work with existing devices. 

How does a hotel phone system work?

Hotel phone systems work by leveraging PBX networks so guests can easily interact with IVR menus to manage and request hospitality services like room and dining reservations, transportation, room service, guest services, and more. To delve deeper into how a phone system works, refer to this insightful blog article.

What phones are used in a hotel?

Hotels utilize a variety of phones to meet their needs and requirements. Commonly, hotels use IP phones compatible with VoIP technology, enabling guests and staff to make and receive calls over the internet. The choice of phones may vary based on budget, functionality, and scalability.


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