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- Call Quality: Better sound quality and connectivity
- Features: Advanced capabilities to serve any use case.
- Country Coverage: 160+ options to expand internationally.
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Cloudtalk |
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| Pricing | Starts at $25 per user/month | Prices upon request |
| Free trial | 14-days, no credit card required. |
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| Integrations | 40+ |
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| International Numbers | 160 | 18 |
| Reporting | Advanced analytics with custom reports. No extra costs. | Fixed number of reports with extra fees. |
| Notifications |
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| Dialers | Smart Dialer, Power Dialer and Predictive Dialer. | Predictive and Progressive Dialer. |
| Real-time Updates |
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| Call Flow Management | Implement IVR, voicemail, call back and many more. | IVR and music on hold. |
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Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
User-friendly interface with a pinch of a modern look
CloudTalk was made to serve your business needs. We have created an intuitive dashboard that will show you everything you need, with real-time data and all your favorite features at the hand. CloudTalk’s responsive interface allows you to use our software on a device of your choice. All features, including account administration, are 100% compatible with your laptop, tablet, or smartphone.
Make important decisions based on data that matter to you
Wish to create a report that matters to you without the need of installing third-party tools? CloudTalk allows you to create custom reports based on agent reporting, call monitoring, call statistics, and even emotional analytics. You can get this and more if you choose to work with us.
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Switch from MiCloud (Mitel)
Looking for a MiCloud (Mitel) Alternative? Look no further!
You’ve seen the reasons why you should consider CloudTalk as your MiCloud (Mitel) alternative.
After all, MiCloud (Mitel) does have a number of limitations to worry about. The solution lacks essential features for outbound sales teams, for example, auto-dialers, such as a power dialer or a predictive dialer. They also don’t offer a free trial, although a 90-day money-back guarantee is available.
But of course, there are plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top X competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.
9 Best MiCloud (Mitel) Competitors
So, without further ado, let’s take a look at the competition:
- CloudTalk
- 8×8
- Ringcentral
- Nextiva
- Vonage
- Skype
- Dialpad
- Avaya
- Cisco
#1 CloudTalk
Here’s why you should give CloudTalk a try:
- High-quality calls with guaranteed latency and minimal jitter
- Smooth workflow with our Intelligent call-routing tools
- Callback feature that redials the number until connected with the agent
- Redirecting calls during busy hours or when outside the office
- The call masking feature keeps your personal number private
- Plans start at $25/month with a free trial and demo.
#2 8×8 vs. MiCloud (Mitel)
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
What makes 8×8 unique?
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
- Salesforce,
- Slack,
- Microsoft Teams,
- and many more.
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
- smart dialer,
- click to call,
- and call recording.
What is 8×8 missing?
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
How is 8×8 priced?
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
8×8 Conclusion
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
#3 RingCentral vs. MiCloud (Mitel)
When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself.
RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.
Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.
What makes RingCentral unique?
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process.
RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it.
There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.
What is RingCentral missing?
Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.
Features like:
- native sentiment analytics,
- Speech-to-Text transcription,
- smart dialers
- or Skill-based routing
are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
A Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest.
How is RingCentral priced?
RingCentral’s pricing list starts with:
- an Essential plan for $19,99 user/month billed annually, but it is limited to a maximum of 20 users.
- Second cheapest, Standard plan will cost you $27,99 user/month,
- and the list goes all the way up to an Ultimate plan for $49,99 user/month.
Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).
RingCentral Conclusion
RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
#4 Nextiva vs. MiCloud (Mitel)
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
What makes Nextiva unique?
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
What is Nextiva missing?
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
- Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect your VoIP telephony system with thousands of non-native systems.
- Prices: Nextiva’s prices may be considered high, mainly for small businesses.
How is Nextiva priced?
Nextiva’s plans are clearly stating what customers get for the price they pay.
- The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings.
- Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.
See detailed pricing here:
- 1-4 users/monthly
- Essential: $30.95 (anually minus 22%)
- Professional:$35.95 (anually minus 22%)
- Enterprise:$45.95 (anually minus 22%)
- 5-19 users
- Essential:$29.95 (anually minus 26%)
- Professional:$33.95 (anually minus 23%)
- Enterprise:$43.95 (anually minus 18%)
- 20-99 users
- Essential:$25.95 (anually minus 27%)
- Professional:$30.95 (anually minus 25%)
- Enterprise:$40.95 (anually minus 19%)
- 100 users
- Essential:$24.95 (anually minus 28%)
- Professional:$29.95 (anually minus 26%)
- Enterprise:$39.95 (anually minus 20%)
Nextiva Conclusion
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
#5 Vonage vs. MiCloud (Mitel)
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader
What makes Vonage unique?
With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.
A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services.
What is Vonage missing?
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
How is Vonage priced?
All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote.
Vonage Conclusion
Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs.
However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere.
#6 Skype vs. MiCloud (Mitel)
Skype is one of the oldest VoIP competitors on the market. Despite that fact, it still has plenty to offer. Over the years, the platform has released a number of upgrades that make it a viable alternative.
What makes Skype unique?
One of Skype’s biggest strengths is its wide availability and ease of use across Windows, Mac, Android, iOS, and more.
It offers very secure calls for up to 50 participants with a meeting recording feature.
In terms of VoIP, Skype can provide you with:
- local phone numbers,
- call forwarding,
- and voicemail.
What is Skype missing?
Unfortunately, ever since Skype was acquired by Microsoft, many of its features got cut. As a consequence, the platform lacks many VoIP capabilities customers expect, including a help desk, webinars, activity tracking, notifications, integrations, or an API.
Customer support options are also quite limited, as there’s no phone support, 24/7 support, FAQs / Forum, or Training.
How is Skype priced?
Skype offers very affordable pricing, giving customers access to both monthly and pay-as-you-go plans. You can get started with skype for as little as $3.59 per month or $0.18 per minute.
Skype Conclusion
Skype is a great, affordable online conferencing solution. Unfortunately, that’s not enough to make it a great VoIP solution, too. The amount of missing features is too much of a glaring issue to ignore, and so, if you’re looking to power-up your call center, we urge you to look elsewhere.
#7 Dialpad vs. MiCloud (Mitel)
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
What makes Dialpad unique?
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
What is Dialpad missing?
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
How is Dialpad priced?
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
Dialpad Conclusion
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
#8 Avaya vs. MiCloud (Mitel)
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
What makes Avaya unique?
Avaya also offers its customers advanced omnichannel capabilities, which allows them to provide quality interactions across voice and digital channels from a single desktop window.
Avaya has a wealth of helpful features for growing businesses. Access to local and toll-free numbers, automatic call recordings and speech-to-text functionality are just a few of the things that help Avaya users work more efficiently than teams using less feature-rich software.
What is Avaya missing?
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
How is Avaya priced?
Avaya’s most basic plan costs 11 euros per user per month.
Their intermediate plan costs 17 euros per user per month, and their more advanced plans cost 23 euros and 34 euros per user per month, respectively.
Avaya Conclusion
Taken as a whole, Avaya is a great option for those looking to implement a virtual phone system software at their business. It’s feature-rich, providing users with a cornucopia of tools that make their day-to-day workflows much more manageable. If you can get past their old-school UI, you’ll likely be happy with this service.
#9 Cisco vs. MiCloud (Mitel)
Cisco is one of the biggest and most well-established companies on the market. As a consequence, its Webex applications for meetings and VoIP come with big expectations. But is it worth the money?
What makes Cisco unique?
One of Cisco’s biggest assets is its Unified Communications Managers (CUCM), which allows employees to share information and work in a single, consolidated workspace.
It offers a variety of essential tools and 3rd party integrations, including solutions from Microsoft, Amazon Web Services, Google, Salesforce, and more.
What is Cisco missing?
Unfortunately, if you’re looking for a VoIP solution, you’ll have to get in touch with Cisco’s sales team because this option is only available for custom Enterprise plans.
And even then, it lacks several vital features, including:
- an autodialer,
- ACD,
- IVR,
- SIP trunking,
- call tagging,
- and more.
How is Cisco priced?
Cisco offers 3 plans for its Webex solution:
- Basic is free but lacks most of the VoIP features you’d expect.
- Business starts at $25 per user per month or $270 annually.
- Finally, for the Enterprise pricing, you’ll need to reach out to the sales team directly.
Cisco Conclusion
Cisco is a household name for a reason – its solution comes packaged with a variety of tools and features that you’ll be able to use to your advantage.
However, as a consequence of its reputation, you’ll need to pay extra. As such, it wouldn’t be a great choice for smaller, or even mid-sized businesses.
MiCloud (Mitel) Alternatives: The Final Verdict
We hope that you’re now a step closer to choosing the right provider.
Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself!
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Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
