Looking for a (Mitel) MiCloud Connect alternative? Choose a reliable provider
What will you get if you choose a real partner?
14-days of free trial to test everything we have
Smooth calling through globally distributed infrastructure
Out of the box custom reporting and advanced analytics
CloudTalk mobile app to go
2,500+ call centers and phone systems powered by CloudTalk and counting
Looking for a budget-friendly but smart choice?
CloudTalk vs. MiCloud Connect
Comparison data is based on an analysis from Q4, 2021.
Take care of your customers.
CloudTalk will do the rest.
Better call routes and strong connections all over the globe let you focus on delivering the best experience possible. Boost your work, even more, thanks to modern interface and smart technology.
Globally distributed server infrastructure
Instead of relying on a single partner, we offer you the reliability of strong relationships with telco partners all across the world. Therefore, we are able to secure better calling routes and offer stronger connections. In addition, CloudTalk itself is a registered operator in multiple countries.
Never miss a call warranty
Don’t let your prospects down by not answering their calls. CloudTalk’s Callback feature helps you reduce the call abandonment rate by 32%. Give your customers a chance to reach you without lengthy waiting. With this feature, they have the ability to opt out of your queue and get a callback later instead.
40+ powerful integrations love CloudTalk
We want you to work with tools you love and know well. CloudTalk offers more than 40 CRM and helpdesk integrations, which can be installed with a simple click. Did not find your system? Install it easily with our API feature.
Choose what you love. Take a look at all integrations CloudTalk supports
User-friendly interface with a pinch of a modern look
CloudTalk was made to serve your business needs. We have created an intuitive dashboard that will show you everything you need, with real-time data and all your favorite features at the hand. CloudTalk’s responsive interface allows you to use our software on a device of your choice. All features, including account administration, are 100% compatible with your laptop, tablet, or smartphone.
Make important decisions based on data that matter to you.
Wish to create a report that matters to you without the need of installing third-party tools? CloudTalk allows you to create custom reports based on agent reporting, call monitoring, call statistics, and even emotional analytics. You can get this and more if you choose to work with us.
CloudTalk is here to ease your work
and help you deliver the best customer experience.
We have created reliable productivity features that complement each other
and help you boost productivity.
Bring order and clarity to your call data
The key to personalized and effective work is the right system. After a call has ended, allow your agents to complete all follow-up tasks. The after-call-work feature offers you to pick from predefined amounts of time (from several seconds up to 15 minutes) during which the agent will not be available to accept calls. Add notes, tags, and evaluations for each customer, so you always know where you left off.
Take the “Never miss a call” to the next level
Happy customers are your aim, right? Provide them with prompt answers thanks to the desktop notification. When an incoming call comes in, CloudTalk will automatically alert you, so you instantly know who is calling. This works best with the Ring on speakers feature and Ring groups tool.
Personalize the communication from the very beginning
CloudTalk’s Caller ID feature enables your agents to view the caller’s name and phone number the moment the call comes in. This allows them to address the caller by their name. For example: “Hello Michael, how can I help you today?” The caller will be pleasantly surprised and the agent can provide them with even more personalized service.
Better experience for your customers
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