Go beyond a basic virtual receptionist. Level up your service with CloudTalk

Start with CloudTalk completely for free and explore an intuitive OneBox alternative with automated advanced features for a cost-effective price.

Remote-ready cloud-based call center with 70+ features

Regularly updated mobile app for Android and iOS

Detailed analytics, including custom reports for data-driven decisions

140+ international and toll-free numbers

Intuitive IVR, call flow designer, and other automation features

No credit card required

14 days free

Call center from the inside

2,500+ call centers and phone systems powered by CloudTalk and counting

Add a human touch to your customer service.
Use a little support from advanced features

Cloudtalk eases your work.
We offer over 40 built-in advanced features for the most cost-effective price.

CloudTalk vs. Onebox

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Onebox
Pricing
CloudTalk starts at $25 per user/month, tailor-made plan available. Unlimited number of users in all memberships.
Strats at $14,95 per user/month, with a limited number of features and only 2 users.
Mobile app Brand new mobile app CloudTalk Go, available for Android and iOS. Updated on a regular basis, smart dialing options are available. Offers a mobile iOS and Android app just for calling.
Integrations Over 40 integrations are available, including Salesforce, Pipedrive, Hubspot, Zendesk, Zendesk Sell, Shopify, and more. Offers integrations with Zapier, Slack, Pipedrive, and Hubspot CRM.
International numbers CloudTalk allows you to expand your business globally, through international numbers from over 140 countries (with geographic or non-geographic codes). Offers UK, USA, Spanish, German, Irish and Netherlands phone numbers.
Call forwarding With Cloudtalk you can forward/redirect your incoming calls to external mobile or landline phone numbers each time your agents are busy or unavailable during business hours. Allows you to ​​forward your existing mobiles or landlines locations.
Call routing Choose from several routing options, such as Caller-based or Skills-based routing, ACD, IVR, Preferred agent routing, VIP queues, and more. Offers the IVR option, call transfers, and call forwarding.
Business hours Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine. You may even use various combinations. Does not offer this feature.
Call tagging Label each call with a self-made tag. This allows you to sort calls into categories and quickly identify what type of call it is. Does not offer call tagging.
Real-time updates The real-time dashboard shows key metrics like call queue statistics, average wait time, active calls, and agent status. Does not offer real-time updates.
On hold experience Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls. Does not offer this feature.

Comparison data is based on an analysis from Q4, 2021.

3 ways to personalize automation with CloudTalk

Choose a call software you can rely on and deliver more.

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Warm Transfer keeps the conversation flowing

Keep the conversation friendly and natural thanks to CloudTalk’s Warm transfer feature. Transfer callers over to another agent with a single click, while having the possibility to speak with them first. Warm Transfer also adds a personal touch to the service, since agents are familiar with the clients’ specific situations. They can attend to their needs more efficiently, too.

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Multi-level IVR increases customer satisfaction

Wondering how to decrease workload with automation tools while still keeping the human face to it? CloudTalk’s IVR and Call flow designer is a perfect combination. Push leads down the sales funnel more efficiently with an automated, clear, and straightforward menu. Set specific voice messages and responses in your IVR menu, giving your customers the requested information much faster.

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Smart routing maximizes customer experience

The personalized approach makes customers happier and more satisfied. Set a preferred agent for each client so that their calls are always directed to the right person. By letting customers constantly communicate with the same rep, you make your customer support more personalized, efficient and pleasant.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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IVR

Redirect incoming calls wherever you need to

Do you want customers to see that there is constantly someone ready to solve their issues? Within two clicks, Cloudtalk’s redirecting features (Call Transfer and Call Forwarding) can route the client to another line, agent, as well as external mobile or landline phone numbers. You can handle each call in a professional manner without leaving customers on hold for too long.

Go fully remote under 5 minutes

Setting up your virtual call center has never been easier. CloudTalk replaces your outdated business phone system and lets you scale with ease. No need to invest in phone hardware or work with IT experts. All you need is your internet browser and a headset. Then, you’re ready to make your first calls

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features

Make your conversation more productive with powerful integrations

Unlike basic telephony, CloudTalk gives you more opportunities to interact with your clients and their data. Along with an intuitive interface, we offer over 40 powerful CRM and helpdesk integrations, including popular tools like Hubpost, Salesforce, and Pipedrive.

There is no need for IT support. To install the desired integration, simply choose one and then press click.

Did not find the platform you wished for? Our Open API feature allows you to integrate your business with any tools you love.

CloudTalk integration flagships:

Better experience for your customers

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