Revolut is building the world’s first truly global financial super app. In 2015, Revolut launched in the UK offering money transfers and exchanges. Today, customers from around the world use dozens of Revolut’s innovative products to make millions of transactions per month.
Across their personal and business accounts, Revolut helps customers improve their financial health, gives them more control, and seamlessly connects people across the world. In order to boost the company's performance and grow a successful global business, the Revolut team realized that they needed to improve their safety standards, efficiency, reliability, as well as streamline work processes at all levels of the company. It was a sizable challenge, but Revolut proved more than capable of meeting it.
As Revolut's services gained notoriety across more and more parts of the world, the need to expand their sales team became ever more clear. They went global, bringing on a diverse group of sales development representatives (SDRs) from across Europe and then the world. Training and scaling a team of SDRs is always a challenge, and while Revolut has rapidly scaled their inbound SDR team from 0 to 500+ sales reps in 18 months, finding a single tool that could provide their fast-growing pool of SDRs everything they needed to be successful was a must.
Having a great SDR team is indispensable, but it’s just a start. The bigger challenge that Revolut had to confront was a smooth approach to a new market and target audience that may not have heard about Revolut's service. To achieve this, they had to make sure their sales team knew about actionable insights from the CRM such as win/loss analysis, campaigns/outreach, and data lists.
This process often requires a multichannel strategy and a fast, reliable, secure, integrated VOIP system to work with. And although there are many cloud contact center providers on the market, finding one that could handle and cover all their requirements across several teams was crucial.
Revolut initially used a different VoIP system, but the fundamental problem with its previous provider was a lack of single sign-on and a way to oversee agent and caller activities. That was a significant obstacle for a company that serves more than 15 million customers worldwide.
Another reason Revolut ultimately changed their VoIP provider was expansion to the United States in 2020. This was a massive step towards their goal of becoming the world’s first truly global bank. It also crystalised the need to have not just a smart contact system provider but also a secure one. Fortunately, CloudTalk came into the picture at just the right time and ensured that all of Revolut's needs were met.
Key requirements for telephony software:
Thanks to CloudTalk's reliability, Revolut could improve upon its sales teams’ already high standards of performance and close more deals than they could have ever imagined. Today, Revolut conducts business from Europe through the Americas to Asia-Pacific, and our call center is proud to be a part of all of it. Ever since Revolut implemented CloudTalk in its strategy, all processes in the company have been much more efficient.
CloudTalk has dramatically increased Revolut's control over their inbound and outbound calling operations. Every aspect of a sales agent’s work can be monitored and tracked in an effort to improve performance. As a result, Revolut reduced sales operations by 40 hours per month. Cloudtalk helps reduce operating cost, improve efficiency and eliminate busywork so the Revolut team can fire on all cylinders.
At CloudTalk, we are super happy to help customers grow and nothing cheers us more than seeing them do so! Would you like to join the success train?