Google Voice vs Skype for Business

Skype is hanging up the phone and closing shop. So, what’s next? Google Voice might seem like an alternative, but is it the right fit? Compare Google Voice vs Skype for Business with CloudTalk and discover a smarter, more reliable VoIP solution for your team.

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Google Voice vs Skype for Business and How They Compare to CloudTalk

Let’s take a quick look at the Google Voice vs Skype difference, and how CloudTalk compares:

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

CloudTalk

$25 – $50

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Google Voice

$10 – $30

Integrates with several Google tools like Google Calendar and Google Meet.

Does not mention this feature.

Does not offer extensions.

Click to call supported by Google Search technology.

Available in all plans.

Unlimited with Standard and Premier plans.

Does not mention this feature.

Google Help support services.

Skype

$2 – $5.50

Not mentioned

Yes

No

Available on Skype to Skype calls

Yes

Does not mention this feature.

Skype Support services

Discuss the detailed comparison and choose your winner.

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CLOUDTALK VS GOOGLE VOICE

Pricing: Which Service
Fits Your Budget?

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CloudTalk offers four flexible pricing plans, billed per user/month, with options for monthly or annual payments. Each plan comes with a 14-day free trial, allowing you to explore all features—no credit card required.

Plans include:Lite: $19 per user/month.
Essential: $29 per user/month.
Expert: $49 per user/month.
Custom: based on features and users.

Google Voice has a three-tier pricing model, starting at $10 per month for the Starter plan and reaching $30 per month for Premier. Each tier offers different features, but businesses should compare alternatives to find the best fit.

Plans include: Essentials: $30 per user/month.
Professional: $50 per user/month.
Custom: based on features and users.

CloudTalk provides a more flexible pricing structure with a wider selection of plans, allowing businesses to choose the subscription tier that best fits their needs. It also offers both monthly and annual billing options, plus a 14-day free trial period for a risk-free experience.

Result

Features: Which Service Powers Your Team Better?

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CloudTalk offers 100+ advanced and AI-powered features, including Workflow Automation, VIP Queues, and Power & Smart Dialers. It also seamlessly integrates with 35+ leading CRM, Business Intelligence, and Helpdesk tools, ensuring a smooth and efficient workflow.

Google Voice offers essential calling features, including call forwarding, voicemail transcription, and Google Workspace integration. It also provides multi-level auto attendants and ring groups to help manage calls. However, it focuses on basic functionality rather than advanced call management tools.

Although Google Voice integrates seamlessly with Google Workspace, its feature set is more limited, focusing on basic call management. In contrast, CloudTalk offers a broader range of advanced tools, making it the better choice for businesses needing a comprehensive call center solution.

Result

Customer Satisfaction: Which Service Has the Happiest Customers?

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CloudTalk averages 4.4/5 stars on G2 with 1,200+ reviews and 4.4/5 stars on Capterra with 260+ reviews. Customers highlight its ease of use, call quality, features, and support, though some mention performance issues as a drawback.

According to Capterra reviews, Google Voice holds an overall customer satisfaction score of 4.5/5. However, it scores 4.2/5 for customer service, indicating that while users appreciate its functionality, support may not always meet expectations.

While both solutions receive some complaints about connection and performance issues, this is common for cloud-based phone systems. However, CloudTalk’s advanced features and customer-focused support give it a clear advantage.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

No More Skype for Business?
Meet CloudTalk

CloudTalk’s calling software is gaining recognition, ranking #3 among the top 30 HubSpot Integrations by G2 Industry Leaders.

With 35+ seamless integrations, including HubSpot, Salesforce, and Zendesk, and 1500+ business tools, CloudTalk is the go-to solution for teams looking to streamline communication and boost productivity.

How CloudTalk Compares to Skype for Business vs Google Voice

While Google Voice and Skype for Business offer essential calling features, CloudTalk provides 1500+ advanced tools designed for growing businesses, including IVR, smart routing, and power dialers.

User reviews on Capterra and G2 highlight CloudTalk’s reliability and superior call quality compared to Google Voice and Skype for Business.

Additionally, CloudTalk outperforms Google Voice in analytics, offering Custom Reporting that lets businesses filter data by agent, phone number, queue, timeframe, and more—delivering deeper insights in seconds.

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Call Management & Automation

Managing calls efficiently is essential for any business, and CloudTalk’s automation tools go beyond what Google Voice and Skype for Business offer. With intelligent call handling, teams can streamline workflows and improve response times effortlessly.

How CloudTalk Stands Out:

Smart call routing & skill-based distribution: Ensures calls reach the right person instantly.
Automated workflows: Reduces manual tasks and enhances efficiency.
Power Dialer & Smart Dialer: Speeds up outbound calling and boosts productivity.

Explore Features

Features

Seamless integrations are key to efficient workflows, and while Google Voice connects with Google Workspace and Skype for Business integrated with Microsoft Teams, CloudTalk offers even greater flexibility with 35+ integrations across top CRM, helpdesk, and business intelligence platforms.

Why CloudTalk Offers More Flexibility:

35+ integrations: Connects with HubSpot, Salesforce, Zendesk, and more for streamlined workflows.
AI-powered features & automation: Helps businesses stay ahead with smart call handling and data-driven insights.
Scalable & continuously evolving: Unlike Skype for Business (discontinued), CloudTalk keeps improving with new capabilities.

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Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

CloudTalk helps us to improve our productivity. They show and give us vision on what we do and how we can do it better.

Nelly Donnelly
Service Delivery Manager at Nokia

The transparency CloudTalk provides has been transformative. We can monitor data, test changes, and adapt our workflows to improve both agent productivity and customer experience.

Nathalia Gontijo
CXOps Specialist at Alura

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.
Product Manager at Swile