Verified Caller ID:
Two-Way Protection for Your Business & Customers

Sharing your personal phone number with everyone is not ideal. Protect the privacy of your agents and customers with CloudTalk’s Verified Caller ID feature.

illustration REM Verified Call ID Call masking

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How Does Verified Caller ID Work?

Verified Caller ID is a unique VoIP feature that allows you to hide personal information from all parties in a call. When a call is initiated, the call center system creates a “disposable” phone number for one or both callers that masks their real numbers. After the call ends, the “mask” is deleted and can be reused again in the future.

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Benefits

Increases Call Response

Safety-conscious individuals typically avoid unknown foreign numbers. Generating a caller ID with an appropriate local area code for your target customer increases the likelihood they will pick up the phone.

Protects Users’ Privacy

Cybercrime is a serious problem. Protect your customers from harm — they’ll thank you for it, especially in vulnerable industries like e-commerce, healthcare, ride-sharing, and law.

Lower Communication Costs

A verified Caller ID gives you access to a potentially limitless number of caller IDs. Save money on purchasing local numbers by generating appropriate “masks” on the fly.

Builds Customer Trust

Customers value companies that value them. By using tools like Verified Caller ID, you communicate you have your clients’ best interests at heart and create better, long-lasting relationships.

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“Our team recently adopted CloudTalk for our sales team. It’s a great call software, much better than other tools I have used in the past.

Jordan S.,
G2

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How to Setup CloudTalk Verified Caller ID

All you need to do to set up the Verified Caller ID is send an email to our team at numbers@cloudtalk.io along with your most recent proof of ownership and request it. We’ll take care of the rest!

FAQs

What is the Verified Caller ID?

Verified Caller ID is a unique VoIP feature that allows you to hide personal information from all parties in a call. A verified phone call lets you know when a call you’re receiving is actually from the number that appears on the caller ID and is not a spoofed call.

How does the Verified Caller ID work?

When a call is initiated, the call center system creates a “disposable” phone number for one or both callers that masks their real numbers. After the call ends, the “mask” is deleted and can be reused again in the future.

How do I verify caller ID?

#1 Contact our team at numbers@cloudtalk.io
#2 Request the feature.
#3 Attach your most recent proof of ownership.
#4 Give us a moment (10+ minutes) to set it all up.
#5 Voila! You’re ready to start using Verified Caller ID!

Is it legal to use Verified Caller ID?

Yes. As long as the masked numbers are not used to deceive or with other malicious intent, call masking is completely legal in most countries.

What are typical Verified Caller ID uses?

Call masking is an incredibly useful tool used in various industries. Some of the most important examples include E-commerce, Healthcare, Ride-sharing (e.g., Uber, Bolt, Lyft, and Grab), and Law.