Why do sales and support teams choose CloudTalk over Amazon Connect?
- Flexibility & Scalability: Manage your team online
- Country Coverage: 160 opportunities to expand internationally
- Real-time data: Monitor your call center performance live
Let’s talk! Book a strategy call today
Cloudtalk |
Amazon Connect |
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| Pricing | Starts at $25 per user/month, all features available. | Pay as you go. Call rates differ based on country. |
| Free trial |
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| Mobile app |
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| International numbers | 160 countries | 20 countries |
| Open API |
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| Real-time analytics |
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| Call transferring |
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| Personalized greetings |
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| Contact history |
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Hundreds of businesses have already switched to CloudTalk.
Improve your customer service with CloudTalk.
Here is how:
Easy setup in under 5 minutes
We made CloudTalk accessible from any country and any device – immediately. Simply create your free account and start calling the whole world. All can be done without involving your IT team or buying expensive hardware. In-person training and 24/7 live support is available if you need to.
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Objective decisions based on real-time data
CloudTalk’s real-time dashboard feature allows you to track your KPI and improve inconsistent performance in a timely manner. Tracking real-time call center status allows you to make immediate informed decisions and increase your call center efficiency along with customer satisfaction.
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Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Deliver exceptional customer experience with Caller ID
Personalize the caller’s experience from the very beginning. With our Caller ID feature, you can see the caller’s name, phone number, and all previous interactions even before the call is picked up.
To boost your outbound activities, CloudTalk also offers Automated Outbound Caller ID. This feature ensures that your agents call your foreign-based clients from a local phone number.
Create automated workflows
Workflow automation is particularly useful when you want to automate repetitive tasks within CloudTalk or between CloudTalk and other platforms. This feature can help you eliminate agents’ time spent on unnecessary and repetitive duties and create customer-specific business process flows even when using several different platforms:
Automatic follow-ups via SMS after inbound/outbound calls
Ticket created in the helpdesk system when the customer is not reached by an agent
Slack message notification after receiving SMS;
Speech-to-text transcription is logged into your CRM system after an agent finishes an inbound/outbound call with a customer or prospect;
Scale your team according to current needs
Having a flexible and user-friendly tool is the key to continuous growth. CloudTalk supports your business decisions along the way and allows you to manage agents online when the circumstances call for it. You can add new agents to your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to an agent management yourself, with no hassle.
Watch how CloudTalk works
we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.
Bring your call center to 160 countries with CloudTalk
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
