Why do sales and support teams choose CloudTalk over Amazon Connect?

01

Flexibility & Scalability: Manage your team online

02

Country Coverage: 160 opportunities to expand internationally

03

Real-time data: Monitor your call center performance live

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Amazon Connect

Pricing

Starts at $25 per user/month, all features available.

Pay as you go. Call rates differ based on country.

Free trial

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Mobile app

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International numbers

160 countries

20 countries

Open API

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Real-time analytics

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Call transferring

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Personalized greetings

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Contact history

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Hundreds of businesses have already switched to CloudTalk.

Improve your customer service with CloudTalk.
Here is how:

Easy setup in under 5 minutes

We made CloudTalk accessible from any country and any device – immediately. Simply create your free account and start calling the whole world. All can be done without involving your IT team or buying expensive hardware. In-person training and 24/7 live support is available if you need to.

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Objective decisions based on real-time data

CloudTalk’s real-time dashboard feature allows you to track your KPI and improve inconsistent performance in a timely manner. Tracking real-time call center status allows you to make immediate informed decisions and increase your call center efficiency along with customer satisfaction.

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70+ built-in features for improved performance

Maximize your call center investment with automation features. Combine IVR, skills-based routing, and Call flow designer with the Caller ID feature and solve callers’ issues more effectively, with a pinch of personal touch.

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Customer service that truly hears you

Your support team also needs support from time to time. Our skilled reps are here to help you via chat, email, or over the phone. Anytime you need, 7 days a week.

So far, we’ve received a 98% customer support satisfaction rate.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

253 reviews

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4.2/5

527 reviews

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4.4/5

305 reviews

Read the reviews

4.5/5

253 reviews

Read the reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

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Deliver exceptional customer experience with Caller ID

Personalize the caller’s experience from the very beginning. With our Caller ID feature, you can see the caller’s name, phone number, and all previous interactions even before the call is picked up.

To boost your outbound activities, CloudTalk also offers Automated Outbound Caller ID. This feature ensures that your agents call your foreign-based clients from a local phone number.

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Create automated workflows

Workflow automation is particularly useful when you want to automate repetitive tasks within CloudTalk or between CloudTalk and other platforms. This feature can help you eliminate agents’ time spent on unnecessary and repetitive duties and create customer-specific business process flows even when using several different platforms:

Automatic follow-ups via SMS after inbound/outbound calls
Ticket created in the helpdesk system when the customer is not reached by an agent
Slack message notification after receiving SMS;
Speech-to-text transcription is logged into your CRM system after an agent finishes an inbound/outbound call with a customer or prospect;

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Scale your team according to current needs

Having a flexible and user-friendly tool is the key to continuous growth. CloudTalk supports your business decisions along the way and allows you to manage agents online when the circumstances call for it. You can add new agents to your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to an agent management yourself, with no hassle.

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Watch how CloudTalk works

we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

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TALK TO SPECIALIST

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.