8 Best Shopify Calling Integrations for E-Commerce Teams (2026)
TL;DR:
We compared 8 Shopify calling integrations, and here's our list:
- 01Gorgias: best for small and mid-size stores that want helpdesk callingIntegration: Shopify App Store app
- 02Aircall: best for support teams that want order context on callsIntegration: Shopify App Store app
- 03CloudTalk: best for e-commerce teams that want a full AI call centerIntegration: API, Shopify Flow, Make, or Zapier
- 04Zendesk Voice: best for Zendesk teams that handle refunds by phoneIntegration: helpdesk-native
- 05Dialpad: best for teams that want built-in AI and early accessIntegration: native widget
- 06Nextiva: best for teams that want a full suite with an AI employeeIntegration: native connector for XBert AI
- 07Ringover: best for Gorgias users that want quick global numbersIntegration: via Gorgias or Zapier
- 08Five9: best for large e-commerce contact centers with developersIntegration: custom API build
We used our own conversations with Shopify merchants, each vendor's Shopify App Store listing, help docs and pricing pages, G2 reviews, and community threads.
Looking for apps beyond calling? See our list of the best Shopify integrations.
What Shopify Teams Are Looking For
1. Live phone conversations are still among the most preferred ways to contact a company for help, for customers of all ages (McKinsey, 2024), and 86% of online shoppers ran into at least one delivery issue in the past year (Narvar, 2025).
2. When we talk to Shopify merchants, we hear the same story. Agents answer "where is my order?" calls without seeing the order, calls never reach the customer record, small teams get buried in missed calls, and outbound calls to carts and wholesale leads are done by hand.
3. What they want is simple: the order, the customer, and the call in one place.
Shopify Calling Integrations Compared: Side-by-Side Table
Here's how each Shopify phone integration compares on what buyers ask about first: how it connects to Shopify, what the agent sees on a call, what gets logged, the dialer, AI, and price.
| # | Tool | Best for | How it connects to Shopify | Order data on the call | What logs to Shopify | Dialer | AI | Starting price* | G2 rating |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Gorgias | Small and mid-size stores that want a helpdesk with a phone channel | Shopify App Store app; phone built into the helpdesk | Order history, fulfillment status, tracking, and notes; refund, cancel, or edit orders | Calls as Voice tickets in Gorgias; customer notes sync with Shopify | None | AI call summaries; AI voice through partner apps | $10/mo (Starter, 50 tickets) plus Voice from about $70/mo | 4.6/5 |
| 2 | Aircall | Support teams that want a Shopify app with order context on calls | Shopify App Store app | Name, email, previous orders, Paid or Pending status, and tracking numbers | Calls logged in Shopify, per its listing (location not stated) | Power Dialer (Professional) | AI voice agent order lookups (read-only) | $30 (Essentials, 3 licenses) | 4.4/5 |
| 3 | CloudTalk | E-commerce teams that want a full phone system and AI call center | API, Shopify Flow, Make, or Zapier; no Shopify app for new stores | Through your own sync or your Gorgias or Zendesk integration | Through your own sync; calls as Gorgias or Zendesk tickets | Power and Parallel (up to 5 lines); contacts by CSV, API, or tag | AI voice agents triggered from Flow, AI Receptionist, summaries (add-on) | $29 (Essential, for API access) | 4.4/5 |
| 4 | Zendesk Voice | Support teams on Zendesk that handle refunds and returns by phone | Helpdesk-native; Shopify integration in the Zendesk ticket | Orders, payment and fulfillment status, and tracking; refund or cancel | Calls as Zendesk tickets; refunds and cancellations written to Shopify | None documented | AI agents with Shopify actions | $55 (Suite Team) plus numbers and minutes | 4.3/5 |
| 5 | Dialpad | Teams that want built-in AI and can join early access | Native widget in Dialpad (early access) | Customer match and up to 3 recent orders; no order status | Notes and tags to the Shopify profile; calls not logged | Progressive Dialer (Sell Premium) | AI transcripts and recaps (not tied to Shopify) | $25 (Connect Pro) | 4.4/5 |
| 6 | Nextiva | Teams that want a full suite with an AI employee | Native connector for XBert AI (Shopify custom app token) | XBert AI reads orders, tracking, customers, and inventory | Not stated | Progressive and predictive (Enterprise contact center) | XBert AI Employee ($1.50 per conversation) | $15 (NEXT Core) plus XBert usage | 4.5/5 |
| 7 | Ringover | Growing teams that want quick global numbers and run Gorgias | Through Gorgias, or Zapier and Make; no Shopify integration | Gorgias contact details in the dialer | Calls, summaries, and SMS to Gorgias tickets | Power Dialer; 2-line Parallel add-on | AI call summaries | $49 (Business, 3 users) | 4.6/5 |
| 8 | Five9 | Large e-commerce contact centers with developer resources | Custom build on Five9 APIs or middleware | Screen pops through your build | Through your build | Predictive, progressive, power, and preview | Voice AI Agents, Agent Assist | Quote | 4.1/5 |
Give every Shopify call the context it needs.
Top 8 Shopify Calling Integrations Reviewed
We reviewed every tool the same way:
- What it is
- Who its Shopify connection suits
- How it connects
- What the agent sees
- Its other integrations
- Price
- What its verified users say about the platform
Here are the results:
1. Gorgias
What Is Gorgias?
Gorgias is an e-commerce helpdesk based in San Francisco, built for Shopify brands. It puts email, chat, social, SMS, and phone tickets in one inbox, next to the customer's Shopify orders.
It's a helpdesk-native phone: the Gorgias app installs from the Shopify App Store, and calls run through Gorgias Voice, a paid add-on inside the same helpdesk.
Who Is Gorgias's Shopify Integration Best For?
- Support teams that answer order questions by email, chat, and phone in one place
- Stores that refund, cancel, or edit orders while the customer is on the line
- Brands running more than one Shopify store
What Can Gorgias's Shopify Integration Do?
- Orders next to the call:The ticket shows the customer's order history, lifetime spend, tags, fulfillment status, order notes, and shipping details.
- Caller matching:Gorgias Voice recognizes Shopify customers by the phone number in their default shipping address.
- Order actions:Agents refund, cancel, edit, or duplicate orders through macros without leaving the ticket.
- What gets logged:Each call becomes a Voice ticket with call times, direction, voicemails, recordings, and transcripts. Customer notes sync both ways with Shopify.
- Phone features:IVR menus, queues, call transfers, and AI call summaries, with numbers in 29 countries.
- Multi-store:Connect several Shopify stores to one Gorgias account.
Good to know
Gorgias has no dialer, and its AI Agent works on text channels. AI voice agents come from partner apps in the Gorgias app store.
What Other Tools Does Gorgias Integrate With?
- E-commerce platforms:WooCommerce, BigCommerce, and Magento.
- Marketing and returns:Klaviyo, Attentive, Loop Returns, Recharge, and Yotpo.
- Phone systems:Aircall, CloudTalk, JustCall, and Ringover connect to Gorgias for teams that need a full phone system.
How Much Does Gorgias Cost With Shopify?
Gorgias is priced by ticket volume, not by agent. Plans start at $10 per month for 50 tickets, and the Shopify app is on every plan. Voice is a paid add-on: Gorgias says Voice support starts at $70 per month plus usage.
| Plan | Price (billed annually) | Shopify-relevant features |
|---|---|---|
| Starter | $10/mo, 50 tickets (monthly only) | Shopify app, 3 user seats |
| Basic | $50/mo ($60 monthly), 300 tickets | Shopify app; Voice and SMS as add-ons |
| Pro | $300/mo ($360 monthly), 2,000 tickets | Everything in Basic at higher volume |
| Advanced | $750/mo ($900 monthly), 5,000 tickets | Everything in Pro at higher volume |
See Gorgias's pricing page.
What Do Customers Say About Gorgias on G2?
Here's what Gorgias users say on G2.
What Is Gorgias's G2 Rating?
4.6/5 rating from 500+ user reviews on G2.
Gorgias Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| Built for Shopify: orders, fulfillment, and notes inside every ticket | Voice is a paid add-on on top of the helpdesk plan |
| Refund, cancel, and edit orders from the helpdesk | No dialer for outbound campaigns |
| Calls, chats, and emails in one inbox, priced by tickets | Numbers in 29 countries, most of them on request |
Recommended Reads
2. Aircall
What Is Aircall?
Aircall is a cloud phone system for sales and support teams, founded in Paris in 2014, with AI Voice Agents and AI Messaging Agents.
Its Shopify calling integration is Aircall - AI Voice & Messaging, an app Aircall publishes on the Shopify App Store. You install it from the Aircall Dashboard and pick which numbers show Shopify data.
Who Is Aircall's Shopify Integration Best For?
- Support teams of 3 or more that get a lot of order status calls
- Stores that want an AI voice agent to answer order questions after hours
- Teams that already use Gorgias or Zendesk next to Shopify
What Can Aircall's Shopify Integration Do?
- Insight Card on calls:Shows the customer's name, email, previous orders, Paid or Pending status, and tracking numbers, with links to parcel tracking, the order, and the customer page.
- Matching rule:Callers are matched by the phone number in the customer's contact information, not the shipping phone.
- AI order lookups:The AI Voice Agent "Get Order Details" action returns fulfillment status, carrier, and tracking URL from live Shopify data. It's read-only: no refunds or cancellations.
- Logging:Aircall's listing says calls are logged in Shopify. Where they land isn't documented.
- SMS and WhatsApp:AI agents answer "where is my order?" across voice, SMS, and WhatsApp.
What Other Tools Does Aircall Integrate With?
- Helpdesks:Gorgias, Zendesk, Freshdesk, and Intercom.
- CRMs:HubSpot, Salesforce, Pipedrive, and Zoho CRM.
- More apps:250+ integrations and a public API.
How Much Does Aircall Cost With Shopify?
Aircall starts at $30 per license per month billed annually, with a 3-license minimum, and the Shopify integration is on every plan.
| Plan | Price (billed annually) | Shopify-relevant features |
|---|---|---|
| Essentials | $30/license/mo, 3 licenses minimum | Shopify app, SMS |
| Professional | $50/license/mo, 3 licenses minimum | Shopify app, Power Dialer, voicemail drop, AI call summaries |
| Enterprise | Custom, 25 licenses minimum | Everything in Professional plus enterprise controls |
See Aircall's pricing page or our Aircall pricing guide.
What Do Customers Say About Aircall on G2?
Here's what Aircall users say on G2.
What Is Aircall's G2 Rating?
Aircall is rated 4.4/5 on G2 from 1683 reviews.
Aircall Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| Its own Shopify App Store app with orders and tracking on the call | 3-license minimum on every plan |
| AI voice agent answers order status calls from live Shopify data | Power Dialer needs Professional; no parallel dialer documented |
| Shopify included from the entry plan | Order status shows only Paid or Pending, and the AI action is read-only |
Recommended Reads
3. CloudTalk
What Is CloudTalk?
CloudTalk is a cloud phone system and call center software for sales and support teams. It runs on its own telephony, with local numbers in 160+ countries, and adds AI to the same call flow: AI voice agents, AI call summaries, and the AI Sales Dialer. More than 5,500 companies use it.
For Shopify stores, CloudTalk connects through its API, Shopify Flow, and Make or Zapier, not through a Shopify app. New connections through its original Shopify connector are paused while CloudTalk builds a new version, and existing connections keep running.
Who Is CloudTalk's Shopify Integration Best For?
- Shopify Grow, Advanced, and Plus stores that trigger AI voice agent calls from Flow
- Teams that need local numbers in several countries and Power or Parallel dialing
- Stores running Gorgias or Zendesk that want every call logged as a ticket
- Teams with developer or agency help for a custom Shopify sync
What Can CloudTalk's Shopify Integration Do?
- AI calls from Shopify Flow:A Send HTTP request action starts an AI voice agent call when an order is created, a customer signs up, or an order is fulfilled. It only needs the phone number in E.164 format and the voice agent ID.
- AI for inbound calls:Voice agents and the AI Receptionist answer overflow and after-hours calls, look up orders through a tool connected to your order system's API (configured per account), and transfer to a person when needed.
- Helpdesk logging:With the Gorgias integration, agents see the customer's Gorgias tickets on inbound calls, click to call from Gorgias, and every call is logged as a Gorgias ticket. With Zendesk, the CloudTalk phone runs inside Zendesk, opens the caller's ticket history on inbound calls, and logs each call as a ticket.
- Dial your customers:AI Sales Dialer campaigns in Power or Parallel mode, with Shopify customers imported by CSV or API and grouped by tags.
- Custom syncs:Webhooks and Workflow Automations send call, SMS, and AI events to your own Shopify sync, built by your developers or an agency.
- After the call:With the Conversation Intelligence add-on, every call gets an AI summary, topics, and sentiment.
- Numbers and SMS:Local numbers in 160+ countries, IVR and call routing, and SMS where number rules allow.
Good to know
CloudTalk doesn't offer a Shopify app that new stores can install today. Orders appear on calls only through your own sync or your helpdesk, so merchants who want order data on the call out of the box should look at Gorgias, Aircall, or Zendesk Voice.
What Other Tools Does CloudTalk Integrate With?
- CRMs:HubSpot, Salesforce, Pipedrive, and Zoho CRM.
- Everything else:100+ apps on the CloudTalk integrations page, plus Zapier, Make, and an open API.
How Much Does CloudTalk Cost With Shopify?
CloudTalk starts at $25 per user per month billed annually ($34 monthly). The API, Workflow Automations, and integrations you need to connect Shopify start on Essential, at $29 per user per month billed annually ($39 monthly). Calls outside your included region are billed per minute.
| Plan | Price (billed annually) | Shopify-relevant features |
|---|---|---|
| Starter | $25/user/mo ($34 monthly) | Numbers, IVR, and call routing; no API or integrations |
| Essential | $29/user/mo ($39 monthly) | API, Workflow Automations, webhooks, Gorgias and Zendesk integrations |
| Expert | $49/user/mo ($69 monthly), 3+ seats | Everything in Essential, Power dialing included, high volume and multi-country |
| Custom | Tailored, 25+ seats | Custom setup |
Flexible Pricing Plans to Scale with You
Compare our plans
Purchasable add-ons:
- Power Dialer:$15 per user per month on Starter and Essential (included on Expert)
- Parallel Dialer:$39 per user per month
- AI Conversation Intelligence:$9 per user per month
- AI Voice Agents:AI Receptionist starts with 50 free minutes.
What Do Customers Say About CloudTalk on G2?
Here's what CloudTalk users say on G2.
What Is CloudTalk's G2 Rating?
CloudTalk is rated 4.4/5 on G2 from 1943 reviews.
CloudTalk Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| Full phone system and AI call center with local numbers in 160+ countries | No Shopify app for new stores; the connection is API, Flow, or middleware |
| AI voice agent calls triggered from Shopify Flow | Order lookups by a voice agent are configured per account |
| Power and Parallel dialing | Shopify isn't a campaign list source, and there's no predictive dialer |
| Native Gorgias and Zendesk integrations |
4. Zendesk Voice
What Is Zendesk Voice?
Zendesk Voice, formerly Zendesk Talk, is the phone channel built into the Zendesk helpdesk, which is based in San Francisco. Every answered call becomes a Zendesk ticket.
It's a helpdesk-native phone: Zendesk's Shopify integration adds a Shopify panel to tickets, so the agent on a call sees the caller's orders on the same ticket.
Who Is Zendesk Voice's Shopify Integration Best For?
- Support teams that already run Zendesk
- Stores where phone calls often end in a refund, return, or cancellation
- Brands with several Shopify storefronts
What Can Zendesk Voice's Shopify Integration Do?
- Orders on the ticket:Order list with dates, values, payment status, fulfillment status, tracking numbers, and line items.
- Caller matching:Matches the caller's phone number or email to the Shopify customer.
- Refunds and cancellations:Agents refund (fully or partly) and cancel unfulfilled orders from the ticket, once an admin turns it on.
- What gets logged:Calls are logged as Zendesk tickets with the recording. Refunds and cancellations are written to Shopify.
- AI with Shopify actions:Zendesk AI agents can look up orders and check return eligibility through Shopify action flows.
- Multi-store:Connect several Shopify storefronts to one Zendesk account.
What Other Tools Does Zendesk Voice Integrate With?
- Phone providers:90+ telephony providers through Talk Partner Edition, if you'd rather keep your own phone system.
- Apps:1,800+ apps in the Zendesk Marketplace.
- Automation:Action flows with connectors such as Shopify.
How Much Does Zendesk Voice Cost With Shopify?
Zendesk Voice is included in the Zendesk Suite, which starts at $55 per agent per month billed annually ($69 monthly) on Suite Team. Phone numbers and call minutes are billed on top, and the Shopify integration is free.
| Plan | Price (billed annually) | Shopify-relevant features |
|---|---|---|
| Suite Team | $55/agent/mo ($69 monthly) | Voice, call recording, Shopify integration |
| Suite Professional | $115/agent/mo ($149 monthly) | Adds IVR phone trees and after-hours routing |
| Suite Enterprise | Custom | Adds generative AI for voice |
What Do Customers Say About Zendesk Voice on G2?
Here's what Zendesk Voice users say on G2.
What Is Zendesk Voice's G2 Rating?
Zendesk is rated 4.3/5 on G2 from 7115 reviews.
Zendesk Voice Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| Calls and Shopify orders meet on one ticket | No power, parallel, or predictive dialer documented |
| Refund and cancel orders from the ticket | Numbers and minutes cost extra; IVR needs Suite Professional |
| Multi-store support and AI agents with Shopify actions | Nothing about the call itself is written back to Shopify |
Recommended Reads
5. Dialpad
What Is Dialpad?
Dialpad is an AI-powered communications platform sold as Connect (business phone), Sell (sales calling), Support (contact center), and Resolve (AI agents).
Its Shopify integration is a widget inside the Dialpad app, set up from the Dialpad Admin Portal. It's in an Early Adopter Program, so you join through your Customer Success Manager.
Who Is Dialpad's Shopify Integration Best For?
- Teams that want AI transcripts and recaps on every call
- Agents who create customers or draft orders during calls
- Existing Dialpad customers on Pro or Enterprise
What Can Dialpad's Shopify Integration Do?
- Customer match:The widget shows the matched Shopify profile and the 3 most recent active orders.
- Create on the call:Create a Shopify customer or a draft order during a live call.
- Notes and tags:Notes and tags save to the customer's Shopify profile.
- Limits:Order status and shipping aren't shown, and Dialpad's FAQ says calls aren't logged to Shopify yet.
- AI:AI transcripts and recaps run on every call, though no AI feature is tied to Shopify.
What Other Tools Does Dialpad Integrate With?
- Helpdesks:Zendesk, and Gorgias through a paid Professional Services setup.
- CRMs:Salesforce, HubSpot, Zoho CRM, and Pipedrive.
- Automation:Zapier.
How Much Does Dialpad Cost With Shopify?
Dialpad Connect starts at $15 per user per month billed annually, but the Shopify integration needs a Pro or Enterprise plan. Connect Pro costs $25 per user per month billed annually ($35 monthly).
| Plan | Price (billed annually) | Shopify-relevant features |
|---|---|---|
| Connect Pro | $25/user/mo ($35 monthly) | Shopify widget (early access), AI recaps |
| Sell | From $39/user/mo ($49 monthly) | Sales calling; the Dialer needs Sell Premium ($79) |
| Support | From $89/user/mo ($109 monthly) | Contact center with a Power Dialer |
What Do Customers Say About Dialpad on G2?
Here's what Dialpad users say on G2.
What Is Dialpad's G2 Rating?
Dialpad is rated 4.4/5 on G2 from 4216 reviews.
Dialpad Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| Create Shopify customers and draft orders during a live call | The Shopify integration is in early access, not available to everyone |
| AI transcripts and recaps from the entry plans | No order status or shipping in Dialpad, and calls aren't logged to Shopify |
| Native Zendesk and Gorgias integrations | Dialer lists can't come from Shopify |
Recommended Reads
6. Nextiva
What Is Nextiva?
Nextiva is a business communications provider based in Scottsdale, Arizona. Its NEXT platform bundles voice, video, texting, shared inboxes, and XBert, an AI employee.
Its Shopify integration installs from the NEXT Marketplace with an Admin API token from a Shopify custom app. Nextiva's setup guide says it works with XBert AI only.
Who Is Nextiva's Shopify Integration Best For?
- Small businesses that want phone, texting, and chat in one plan
- Stores that want an AI employee to answer order and shipping questions
- Teams that value 24/7 support on every plan
What Can Nextiva's Shopify Integration Do?
- Order history:XBert AI retrieves a customer's Shopify order history during a conversation.
- Shipment tracking:Real-time shipment tracking updates for customers who ask where their order is.
- Customer lookup:Search customers by name, email, or phone, and keep their contact details current.
- Orders and inventory:Create orders and check live inventory for product variants.
- Human agents:Whether people on your team see Shopify data during calls isn't documented.
What Other Tools Does Nextiva Integrate With?
- Helpdesks:Zendesk and Freshdesk.
- CRMs:Salesforce, HubSpot, Zoho, and Microsoft Dynamics.
- Contact center:Nextiva's Enterprise contact center plans for larger teams.
How Much Does Nextiva Cost With Shopify?
Nextiva starts at $15 per user per month billed annually on NEXT Core ($23 monthly). Nextiva doesn't say which plan the Shopify integration needs, and XBert AI costs $1.50 per conversation.
| Plan | Price (billed annually) | Shopify-relevant features |
|---|---|---|
| NEXT Core | $15/user/mo ($23 monthly) | Voice and texting; XBert AI per conversation |
| NEXT Engage | $25/user/mo ($50 monthly) | Adds live chat and more texting |
| NEXT Scale | $75/user/mo | Full suite |
What Do Customers Say About Nextiva on G2?
Here's what Nextiva users say on G2.
What Is Nextiva's G2 Rating?
Nextiva is rated 4.5/5 on G2 from 3,600+ reviews.
Nextiva Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| XBert AI answers order, tracking, and inventory questions from Shopify data | The Shopify integration is documented for XBert AI only |
| 24/7 support on every plan | Setup needs a Shopify custom app and an API token |
| Phone, texting, chat, and ticketing in one suite | Predictive dialing only on the Enterprise contact center plan |
Recommended Reads
7. Ringover
What Is Ringover?
Ringover is a cloud phone system with numbers in 65+ countries, AI call summaries, and add-ons for conversation intelligence and AI voice agents.
Ringover has no direct Shopify integration. It connects through its native Gorgias integration, which logs calls to Gorgias tickets, or through Zapier, Make, and its API.
Who Is Ringover's Shopify Integration Best For?
- Shopify stores that already run support in Gorgias
- Teams that need numbers in several countries fast
- Small outbound teams that want a power dialer
What Can Ringover's Shopify Integration Do?
- Calls in Gorgias:Calls, recordings, AI summaries, SMS, and WhatsApp messages log to Gorgias tickets.
- Click-to-call:Call customers in one click from Gorgias tickets with the Ringover browser extension.
- Customer context:Gorgias contact details and history appear in the Ringover dialer. Shopify order fields aren't documented.
- Automation:Zapier, Make, Integrately, webhooks, and the API for custom Shopify syncs.
- Dialers:Power Dialer from Business, plus a 2-line Parallel Dialer add-on in the US, Spain, and the UK.
What Other Tools Does Ringover Integrate With?
- Helpdesks:Gorgias, Zendesk, Freshdesk, and Help Scout.
- CRMs:Salesforce, HubSpot, and Pipedrive.
- Automation:Zapier, Make, and Integrately.
How Much Does Ringover Cost With Shopify?
Ringover starts at $19 per user per month billed annually, with a 3-user minimum, but the Gorgias integration needs the Business plan at $49 per user per month billed annually ($69 monthly).
| Plan | Price (billed annually) | Shopify-relevant features |
|---|---|---|
| Talk | $19/user/mo ($29 monthly), 3 users minimum | Web phone; no Gorgias integration |
| Business | $49/user/mo ($69 monthly), 3 users minimum | Gorgias integration, Power Dialer, 100+ integrations |
| Unified | $69/user/mo ($89 monthly), 3 users minimum | Everything in Business plus more features |
What Do Customers Say About Ringover on G2?
Here's what Ringover users say on G2.
What Is Ringover's G2 Rating?
Ringover is rated 4.6/5 on G2 from 500 reviews.
Ringover Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| Numbers in 65+ countries, activated in a few clicks | No direct Shopify integration or Shopify app |
| Calls, summaries, SMS, and WhatsApp logged to Gorgias tickets | 3-user minimum, and Gorgias needs the Business plan |
| Power Dialer plus a 2-line Parallel Dialer add-on | The Parallel Dialer works in a few countries only |
Recommended Reads
8. Five9
What Is Five9?
Five9 is an enterprise cloud contact center based in San Ramon, California, with inbound, outbound, and blended voice, digital channels, Voice AI Agents, and workforce tools.
Five9 has no Shopify App Store app, and Shopify isn't among its pre-built CRM adapters. Its retail page mentions a direct Shopify integration, but the documented route is a custom build on Five9's APIs or middleware.
Who Is Five9's Shopify Integration Best For?
- Contact centers with dozens or hundreds of agents and seasonal peaks
- Teams with outbound campaigns that need predictive dialing
- Companies with a developer team or systems integrator
What Can Five9's Shopify Integration Do?
- Screen pops:CRM screen pops and a single agent desktop, with Shopify data as far as your build provides it.
- Every outbound mode:Predictive, progressive, power, and preview dialing, with answering machine detection and automatic voicemail.
- Order-driven outreach:Five9's retail page describes using order and delivery data to start SMS updates and move open questions to voice.
- Voice AI Agents:AI agents that verify identity, check systems, and escalate with context.
- Compliance controls:TCPA, FDCPA, and GDPR controls built into the dialer.
What Other Tools Does Five9 Integrate With?
- CRMs:Salesforce, Microsoft Dynamics 365, Oracle, and NetSuite.
- Helpdesks and ITSM:Zendesk and ServiceNow.
- Everything else:REST APIs and SDKs, plus 55+ partner apps.
How Much Does Five9 Cost With Shopify?
Five9 doesn't publish prices, so you need a quote. Plan for the cost of building and maintaining the Shopify connection too.
What Do Customers Say About Five9 on G2?
Here's what Five9 users say on G2.
What Is Five9's G2 Rating?
Five9 is rated 4.1/5 on G2 from 627 reviews.
Five9 Pros and Cons Based on G2 Reviews and Reddit
| Pros | Cons |
|---|---|
| All outbound modes, including predictive, with answering machine detection | No Shopify app; the connection is a custom build |
| Enterprise Voice AI Agents and Agent Assist | No public pricing |
| Built for scale, with compliance controls in the dialer | Sized for large teams, not small stores |
Recommended Reads
8 options, one phone system for your whole store.
How to Connect CloudTalk to Shopify (Step-by-Step)
CloudTalk connects to Shopify through its API, Shopify Flow, and automation tools. None of these routes is a Shopify app: the Flow route uses settings, while a full customer and call sync needs a developer or an agency. Here's what you need to set up the CloudTalk Shopify integration:
- A CloudTalk Essential plan or higher, which includes API access and Workflow Automations
- Admin access in Shopify and in CloudTalk
- Customer phone numbers saved in international (E.164) format, for example +14155550123
Route 1: Trigger AI voice agent calls from Shopify Flow (Shopify Grow, Advanced, or Plus)
- 01Get your credentials:In the CloudTalk Dashboard, go to Settings > API Keys and create a key. Copy your voice agent ID from AI Voice Agents.
- 02Create a workflow:In Shopify Flow, create a workflow and choose a trigger, such as Order created, Customer created, or Order fulfilled.
- 03Add the request:Add a Send HTTP request action that sends a POST to the CloudTalk voice agent calls endpoint, with an Authorization header built from your API key and secret.
- 04Fill in the body:Send the customer's phone number in E.164 format and your voice agent ID. You can also pass variables such as the customer's name or order number.
- 05Test it:Place a test order, check the run history in Flow, and confirm the call in CloudTalk.
Route 2: Use Make or Zapier (any Shopify plan, including Basic)
- Connect Shopify and CloudTalk in a Make scenario or a Zap.
- Use Shopify events, such as a new order or customer, to create contacts in CloudTalk or start a voice agent call through a webhook step.
Route 3: Build a custom sync with the CloudTalk API (developer help)
- Use the CloudTalk REST API to import Shopify customers as contacts.
- Use webhooks or Workflow Automations to send call and SMS events back to your systems.
Tip: Why a caller doesn't match
Customers without a phone number or email can't be matched to a contact, and numbers saved in a local format often fail. Clean up phone numbers in Shopify before your first import.
What Is a Shopify Calling Integration?
Definition
A Shopify calling integration connects a phone system or dialer to a Shopify store, so agents can see customer and order details on a call, call from a customer record, and have calls and texts logged on the customer.
How Does a Shopify Phone Integration Work?
Most Shopify phone integrations do two jobs.
- 01They bring the store's customers, and usually their recent orders, into the phone system, so incoming calls are matched by phone number.
- 02They write calls and texts back, usually as a note or tag on the customer, or as a ticket in a helpdesk.
A Shopify customer record is thinner than a CRM record:
It holds a name, one email address, a phone number, addresses, tags, a staff-only note, and the customer's orders. Shopify only lets apps read phone numbers and names after it approves their access to protected customer data, which is why setup steps differ between vendors.
Shopify App, Helpdesk-Native Phone or API Integration: What's the Difference?
Calling tools connect to Shopify in three ways, and each one decides what your agents see:
| Option | How it connects | What the agent sees | Setup | Trade-off | Tools in this list |
|---|---|---|---|---|---|
| Shopify App Store app | Install the vendor's app from the Shopify App Store | Customer and order details on the call screen | Minutes to an hour | Depth depends on the app; logging is often limited | Aircall, Gorgias |
| Helpdesk-native phone | The helpdesk reads Shopify and adds calling | Orders in the ticket, with refunds and edits | Low, if you already run the helpdesk | Usually no dialer, and voice is often an add-on | Gorgias, Zendesk Voice |
| API or middleware route | Shopify Flow, Make, Zapier, or a custom build | Whatever you build or sync | Needs developer time or automation skills | Most flexible, but you maintain it | CloudTalk, Ringover, Five9 |
Some tools sit in between. Dialpad and Nextiva have native connectors built inside their own apps, without a Shopify App Store listing.
Does Shopify Have Built-In Calling?
No. Shopify has no built-in calling, phone numbers, IVR, or call logging for merchants. Shopify Inbox covers chat and email, and the phone support on Shopify Plus is Shopify supporting you, not a tool for calling your customers.
Why Integrate a Phone System With Shopify? 5 Benefits for E-Commerce Teams
When we talk to Shopify merchants, the reasons to connect a phone system sound alike: agents tab between three tools, calls never reach the customer record, and outbound calls happen by hand. Here's what changes when your Shopify call center is connected to the store.
1. Agents See the Order While the Phone Rings
"Where is my order?" is the call support teams get most. When the order shows up on the call screen, agents answer in one breath instead of asking for an order number and searching.
How much you see depends on the tool. Aircall shows previous orders and tracking numbers, Gorgias and Zendesk show fulfillment status in the ticket, and Dialpad shows the 3 most recent orders.
2. Calls and Texts Land on the Customer Record
Without an integration, the phone history lives in the phone app and nobody else sees it. With one, every call and text is written to the customer, so the next agent knows what was promised.
Shopify apps usually write to the customer note, tags, or metafields, while helpdesk phones log calls as tickets with the recording.
3. Order Updates Go Out by SMS After the Call
Many calls end with "Can you send me the tracking link?" A phone system with texting lets the agent send it while the customer is still on the line, so they don't call back an hour later.
4. Outbound Calls Recover Carts and Win Wholesale Accounts
Calling abandoned carts, new wholesale accounts, and VIP customers by hand doesn't scale. A dialer moves through the list for you and logs each outcome.
Be honest with yourself about the list: none of the tools here offer Shopify carts or segments as a built-in dial source, so outreach lists come from a CSV, an API sync, or tags.
5. AI Takes the Repetitive Calls
Order status, return policy, and opening hours fill the queue every day. An AI voice agent answers those calls, after hours too, and hands the rest to your team.
Signature Capability
See CloudTalk’s AI Voice Agent in Action!
CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
What Should a Shopify Calling Integration Sync Automatically?
A Shopify calling integration should match every caller to the right customer, show their orders, and log the call where your team works. Take this checklist into demos, because "works with Shopify" means very different things from vendor to vendor.
Customers, Orders, Tags and Notes: What Syncs and Where Do Calls Land?
| What | Why it matters | Ask the vendor |
|---|---|---|
| Customers | Callers must match the right person | Are name, phone, email, tags, and addresses imported? |
| Orders | Most calls are about an order | Does the agent see the last order or the full history? |
| Customers without accounts | Many shoppers check out without signing up | Are profiles created from orders matched too? |
| Order status and shipping | Answers "where is my order?" on the spot | Is fulfillment status and tracking shown on the call? |
| Call and SMS logging | The next agent needs the history | Where do calls land: customer note, tags, metafields, or a ticket? Do notes overwrite or append? |
| Recordings | Coaching and disputes | Is there a call recording link, and who can open it? |
| Click-to-call | Saves time on callbacks | Can agents call from the Shopify admin, or only from the phone app or helpdesk? |
| Multiple stores | Many brands run several stores | Can one account connect more than one store? |
| Shopify POS | Stores with retail locations | Are POS customers and orders included? |
| Missing phone or email | Some profiles have neither | How are these customers matched or merged? |
| Sync speed | New orders need to show up fast | How quickly do new customers and orders appear? |
| Shopify plan | Some routes need specific plans | Does the setup need Flow's Send HTTP request (Grow, Advanced, or Plus)? |
| Permissions and data access | Phone numbers are protected customer data | Which data does the app request, and who can see it? |
What Usually Doesn't Sync (Ask Before You Buy)
Most Shopify calling integrations share the same blind spots. Ask about each before you sign:
- Full order history:Some tools show only the last order or the last few.
- Order events as triggers:New orders or carts rarely start phone workflows without Flow or a custom build.
- Click-to-call inside the Shopify admin:Often needs a browser extension or isn't available.
- Shopify POS:Rarely documented by phone vendors.
- Multiple stores:Some tools connect one store per account.
- Writing orders back:Only helpdesks such as Gorgias and Zendesk let agents refund or edit orders.
Shopify Dialer Integrations: Auto, Power, Progressive, Multi-Line, Predictive and Sales Dialers
A Shopify dialer integration takes a list of your customers or leads, dials it for your team, and logs each outcome. Six names float around for these tools, and they overlap. Here's how to tell a Shopify auto dialer integration from a Shopify predictive dialer, and what fits an e-commerce team.
Dialer Types Explained: Which Is Which?
| Dialer type | What it does | Also called | CloudTalk |
|---|---|---|---|
| Auto or sales dialer | A campaign dials a contact list for you, so reps never type numbers | Campaign dialer, outbound dialer | Yes, AI Sales Dialer campaigns |
| Power or progressive dialer | Dials one contact at a time and moves to the next as soon as a call ends | Sequential dialer | Yes, Power mode (1 line) |
| Multi-line or parallel dialer | Dials several contacts at once per agent and connects the first one who answers | Parallel dialer | Yes, Parallel mode (2 to 5 lines) |
| Predictive dialer | An algorithm dials more lines than you have free agents, based on expected answer rates | Predictive | No |
See CloudTalk's dialers in action in a quick demo here:
Which Shopify Outreach Is Worth Dialing?
A Shopify sales dialer pays off when a call is worth more than an email. Good candidates:
- Abandoned carts:High-value carts where a quick call answers the question that stopped the purchase.
- Order confirmations and address checks:Large or unusual orders before they ship.
- VIP and win-back calls:Top customers who haven't ordered in a while.
- Wholesale and B2B leads:New stockists and trade accounts.
How Do Dialers Get Your Shopify Customers?
None of the tools in this list offers Shopify customers, segments, or abandoned carts as a built-in dial source. Lists come from a CSV export, an API sync, or a Chrome extension that picks numbers off a page.
With CloudTalk's AI Sales Dialer, campaigns pull contacts by tag, or from a HubSpot, Salesforce, Pipedrive, or Zoho list. Shopify customers come in through a CSV import or the API, and automatic abandoned-cart calling is a custom API build. Plan for it if outbound is a big part of your Shopify auto dialer integration.
Which Phone Systems Offer Which Dialer Modes With Shopify?
| Tool | Power or progressive | Multi-line | Predictive | Shopify list source | Voicemail detection |
|---|---|---|---|---|---|
| Gorgias | None | None | None | n/a | n/a |
| Aircall | Power Dialer (Professional) | Not documented | Not documented | No; CSV, paste, or Chrome extension | Not documented (voicemail drop yes) |
| CloudTalk | Power (1 line) | Parallel, 2 to 5 lines (up to 10 on request) | No | No; CSV, API, or tags | Yes, in Parallel mode |
| Zendesk Voice | Not documented | Not documented | Not documented | No | Not documented |
| Dialpad | Progressive Dialer (Sell Premium) | Lines-per-agent setting | Not documented | No; custom, imported, or Salesforce lists | Yes |
| Nextiva | Progressive (Enterprise contact center) | Not documented | Yes (Enterprise contact center) | Not documented | Not documented |
| Ringover | Power Dialer (Business) | Parallel add-on, 2 lines (US, Spain, UK) | Not documented | No; CSV or Chrome extension | Not documented (voicemail drop yes) |
| Five9 | Power, progressive, and preview | Through power mode | Yes | Through your build | Yes |
AI Call Center for Shopify: Voice Agents for Order Status, Returns and After-Hours Calls
An AI call center for Shopify uses AI voice agents to answer inbound calls, handle order status questions and FAQs, and hand everything else to your team. The best AI call center for Shopify stores covers overflow and after-hours calls without making customers wait for a person, and a good AI call center Shopify customers trust starts with order status.
What Can an AI Call Center Handle for a Shopify Store?
- "Where is my order?" calls:Order status and tracking, when the agent is connected to your order data.
- FAQs:Shipping times, returns, subscriptions, and opening hours.
- Collecting details:Name, order number, and reason for the call, passed on as a ticket or note.
- Follow-ups:SMS confirmations after the call.
- Handoffs:Transfer to a person during business hours.
How Do AI Voice Agents Get Shopify Order Data?
Through an API connection.
- Aircall's AI Voice Agent has a read-only "Get Order Details" action for Shopify.
- Zendesk AI agents use Shopify action flows.
- Nextiva's XBert reads orders through its Shopify connector.
- Gorgias relies on partner apps for AI voice.
What Should Stay With Your Human Team?
- Refunds and billing disputes:Always route these to a person.
- Upset or vulnerable callers:Complaints, health or pet concerns, and anything sensitive.
- Callers the agent can't identify:If the agent can't match a caller after two tries, transfer.
- Changes to orders:Make the agent confirm every change before it happens, and keep cancellations and edits with your team unless you've tested the flow.
Best Shopify Call Center Setup by Team Type
The best Shopify call center setup depends on your team. Here's one pick and up to two alternatives for each.
Best for Small Stores With a Few People on Support
Best Pick: Gorgias
Small teams want the simplest path: one inbox where calls, chats, and emails sit next to the order. Gorgias does that with its Shopify app and Voice add-on, and agents can refund or edit orders without leaving the ticket.
Alternatives: Aircall for a phone system with a Shopify app, and Zendesk Voice if you already run Zendesk.
Best for Stores That Run Gorgias or Another Helpdesk
Best Pick: CloudTalk
If your team lives in Gorgias or Zendesk, you want calls in the same timeline. CloudTalk's native Gorgias and Zendesk integrations show the customer's tickets on inbound calls, log every call as a ticket, and add a full phone system with local numbers and a dialer.
Alternatives: Aircall, which integrates with Gorgias and Zendesk, and Ringover for Gorgias teams that need global numbers.
Best for Shopify Plus Stores That Automate With Flow
Best Pick: CloudTalk
Stores that already automate with Flow can start a CloudTalk AI voice agent call from any Flow trigger with a Send HTTP request action, for example to confirm a large order or check an address. That action is available on Shopify Grow, Advanced, and Plus.
Alternatives: Zendesk Voice, whose AI agents run Shopify action flows, and Aircall, whose AI voice agent looks up Shopify orders.
Best for Wholesale and Sales Teams
Best Pick: CloudTalk
Sales teams need a dialer, local numbers, and a CRM. CloudTalk runs Power and Parallel campaigns and integrates with HubSpot, Salesforce, Pipedrive, and Zoho CRM. Shopify customers come into campaigns through CSV or the API, not a native Shopify list.
Alternatives: Aircall for a Power Dialer on Professional, and Ringover for a power dialer with a 2-line parallel add-on. Selling through HubSpot too? See our guide to HubSpot phone integrations.
Best for Multi-Country Stores
Best Pick: CloudTalk
Stores that sell across borders need local numbers and routing by country or language. CloudTalk offers international numbers in 160+ countries, with IVR and routing on every plan. Check number types, mobile numbers, and SMS rules for each country before you buy.
Alternative: Ringover, with numbers in 65+ countries.
Best Shopify Call Center for Large E-Commerce Operations
Best Pick: Five9
Large operations need queues, workforce tools, predictive dialing, and scale for seasonal peaks. Five9 covers all of that, and its developers or partners can build the Shopify connection on its APIs.
Alternatives: Zendesk Voice for large support teams already on Zendesk, and Nextiva's Enterprise contact center plans. If you need workforce management at that scale, these fit better than CloudTalk today.
How Much Does a Shopify Calling Integration Cost?
A Shopify calling integration costs from about $15 to $55 per user per month on the lowest plan that includes the connection, before numbers, minutes, and AI add-ons. Gorgias is priced by tickets, and Five9 by quote. Compare the right tier, not the entry price:
| Tool | Lowest plan with the Shopify connection | Price (billed annually) | Dialer | AI |
|---|---|---|---|---|
| Gorgias | Starter, plus the Voice add-on | $10/mo (50 tickets); Voice from about $70/mo | None | AI Agent $0.90 per interaction |
| Aircall | Essentials (3 licenses) | $30/license/mo | Power Dialer on Professional ($50) | AI Voice Agents from $0.29/min after 50 free minutes |
| CloudTalk | Essential (API access) | $29/user/mo | Power $15 (included on Expert); Parallel $39 | Conversation Intelligence $9; AI Receptionist starts with 50 free minutes |
| Zendesk Voice | Suite Team | $55/agent/mo plus numbers and minutes | None documented | Copilot $50; AI resolutions from $1.50 |
| Dialpad | Connect Pro (early access) | $25/user/mo | Dialer on Sell Premium ($79) | AI recaps included |
| Nextiva | NEXT Core (plan for Shopify not stated) | $15/user/mo | Enterprise contact center | XBert AI $1.50 per conversation |
| Ringover | Business (3 users) | $49/user/mo | Power Dialer; Parallel add-on | AI summaries included |
| Five9 | Quote | Quote, plus your build | Included | Not stated |
Budget for these costs too:
- Calls outside your plan's included region, billed per minute
- Extra phone numbers, SMS, and AI voice agent minutes
- Minimum seats: Aircall and Ringover start at 3
- Your Shopify plan: Flow's Send HTTP request needs Grow, Advanced, or Plus
- Developer or agency time for API and custom builds
How to Pick the Right Shopify Calling Integration
The right Shopify calling integration is the one that passes a trial with your own customers, orders, and team. We built this checklist from the reasons Shopify merchants gave us for picking or rejecting a Shopify phone integration:
- 01Choose the route.Decide whether you need a Shopify app, a helpdesk-native phone, or an API route.
- 02Check how a new store connects today.An app install, an API build, or middleware, and how long each takes.
- 03See what the agent sees.The last order or the full history, with status and tracking.
- 04Check what's written back.Where calls land in Shopify or your helpdesk, and who can open recordings.
- 05Test the edge cases.Customers with no phone, no email, or several profiles.
- 06Test the dialer.Where your outreach lists come from and how outcomes are logged.
- 07Check the AI.What the voice agent can read and write, and what it hands to people.
- 08Price the full stack.Your Shopify plan, calls outside your region, numbers, minimum seats, and add-ons.
Need help running it?
How We Chose the Best Shopify Calling Integrations
To pick the best Shopify calling integrations, we reviewed our own conversations with Shopify merchants who were choosing or setting up calling tools, and noted why they picked or rejected each option. Then we checked each tool's Shopify App Store listing, help docs, and pricing page, G2 reviews that mention Shopify, and Reddit threads.
We dropped tools without a real Shopify connection or a clearly described route, and we say how each remaining tool connects.
We scored each tool on:
- How it connects to Shopify
- What the agent sees on a call
- What's logged back, and where
- Fit with helpdesks such as Gorgias and Zendesk
- Dialers and where outreach lists come from
- AI call center capabilities
- Local number coverage
- Total cost
- What G2 and Reddit users say about reliability
Start Giving Your Shopify Team Order Context on Every Call
- Pick Gorgias or Zendesk Voice if your team works in a helpdesk and wants calls next to orders.
- Pick Aircall if you want a phone system with a Shopify app.
- Choose Five9 for a large contact center with developers on hand.
Today, the CloudTalk Shopify integration runs through its API, Shopify Flow, Make, Zapier, or your helpdesk.
Give your team order context on every call.
Frequently Asked Questions
It depends on how you want the phone to connect. Gorgias suits small stores that want a helpdesk with a phone channel, Aircall suits teams that want a Shopify app with order data on the call, and CloudTalk suits teams that want a full phone system connected through Shopify Flow or the API. Compare all eight in the side-by-side table above, or see our list of the best Shopify integrations.
CloudTalk connects to Shopify through its API, Shopify Flow, Make, and Zapier, available from the Essential plan. It doesn't offer a Shopify app that new stores can install today: new connections through its original Shopify connector are paused while CloudTalk builds a new version, and existing connections keep running. Stores on Gorgias or Zendesk can also log calls through those integrations. See the full list of CloudTalk integrations.
Yes, with the right tool. Aircall shows previous orders and tracking numbers on its Insight Card, Gorgias and Zendesk show orders with fulfillment status in the ticket, and Dialpad shows the 3 most recent orders. With CloudTalk, order details on the call come from your own sync or your helpdesk integration. Check what each tool shows before you buy, and see how the CloudTalk Zendesk integration logs calls.
They overlap. Power and progressive dialers call one contact after another, multi-line or parallel dialers call several at once and connect the first person who answers, and predictive dialers use an algorithm to dial more lines than you have free agents. CloudTalk has Power and Parallel modes (2 to 5 lines), not predictive. Learn more about the CloudTalk AI Sales Dialer.
Not out of the box with any tool in this list. With CloudTalk, automatic abandoned-cart calling is a custom build with the API and Workflow Automations, or a campaign built from a CSV export of your carts. Outbound calls also need the right consent, and rules differ by country, so check local requirements first. Read more about parallel dialing for outreach lists.
It's a setup where AI voice agents answer your store's calls, handle order status questions and FAQs, and hand everything else to your team. What the agent can read or change depends on the connection and the tools configured for your account. CloudTalk's AI voice agents cover overflow and after-hours calls. Compare the best AI voice agents to see what else is out there.
Treat this with care. Voice agents can look up orders through a configured tool and collect details for a ticket, but refunds and sensitive changes should go to a person, and any change should need the caller's confirmation first. Aircall's Shopify order lookup is read-only. Test any order changes thoroughly before you let an AI agent make them. Try the CloudTalk AI Receptionist for inbound calls.
Yes. On Shopify Grow, Advanced, or Plus, Shopify Flow's Send HTTP request action can start a CloudTalk voice agent call when an order is created, a customer signs up, or an order is fulfilled. On Basic, use Make or Zapier instead. The phone number must be in E.164 format, and you need the voice agent ID. Read more about CloudTalk AI voice agents.
Most tools here connect to a helpdesk. CloudTalk, Aircall, JustCall, and Ringover all have Gorgias integrations, and calls are logged in Gorgias. CloudTalk, Aircall, and Dialpad also integrate with Zendesk. Gorgias and Zendesk Voice have phones built into the helpdesk itself, so you don't need a separate phone system if their features are enough. Ask each vendor what lands in the ticket: the recording, notes, and tags. See how the CloudTalk Gorgias integration works.
Usually, yes. Most numbers can be ported to a new provider, but availability depends on the country and number type, and mobile numbers in some countries can't be ported. Check your numbers with the new provider before you sign, and keep your old service active until the port is complete, so you don't miss calls. Read more about number porting with CloudTalk.
