Every Client Call Answered, Qualified, Routed, and Never Lost After Hours
A law firm AI answering service that works the way your front desk should. CloudTalk's AI Receptionist answers every inbound call, screens out the cases you don't take, and gets the right intake to the right attorney, 24/7, in English or Spanish, on the numbers your firm already uses.
Hear an intake call get triaged
40,000+ sales and support teams.
Over 1 billion calls run on CloudTalk.
The Best Legal Answering Service Is the One That Never Misses a Case
When your attorney is with a client, who is capturing the new intake call? A live answering service for lawyer offices picks up, reads a script, and leaves a message. CloudTalk's AI Receptionist picks up, understands the matter, screens out what you don't practise, and gets a qualified case to the right attorney faster. The goal is not fewer calls reaching you. It is the right calls reaching you sooner.
With a traditional live legal answering service
- Billed per minute or per call, so the cost climbs with exactly the intake growth you want
- Generalist operators trained on a script, not your practice areas, so case-type mistakes happen
- After-hours coverage depends on the vendor's own staffing, and recordings can take days to arrive
- Messages land as notes, with no connection to your call data or CRM
With CloudTalk's AI Receptionist
- Answers 24/7/365, including the 3am personal injury call and the Sunday criminal matter
- Screens by case type before an attorney's time is spent, then routes qualified intake straight through
- Transcript and call details available the moment the call ends, not two or three days later
- Bilingual intake in English and Spanish without staffing a second shift, at no per-minute cost creep
Built for Firms That Can't Afford to Lose a Case to a Missed Call
Answer every client call, instantly
No queue, no voicemail, no callback promise. The agent answers on the first ring in 70+ languages, on local numbers in 160+ countries.
Screen by case type before it reaches an attorney
Personal injury, family, immigration, criminal, or something you don't take: the agent asks, understands, and routes qualified intake to the right lawyer, with a fallback for anything it is unsure about.
Never lose an after-hours emergency call
99.999% uptime on carrier-grade infrastructure, so the call that arrives at 2am on a holiday weekend is answered, recorded, and in your inbox before morning.
How Autenti Moved 40% of Support Calls to an AI Agent Without Losing a Customer
An AI Agent That Screens Cases
the Way Your Front Desk Should
Build an AI answering service for law firms that answers after hours, triages by case type, and routes qualified intake to the right attorney. A legal office answering service on the same numbers your firm already uses, with every call transcribed the moment it ends.
Intake, after-hours, and bilingual calls,
covered by one agent
CloudTalk's AI Receptionist fits the way a firm actually takes calls: new matters screened on one path, emergencies escalated on another, and every caller served in their own language.
Gathers the facts of a new matter and gets it to the right attorney
Listen to an AI answering service for legal intake take a new client call.
Captures name, contact details, the matter, and urgency, checks it against your practice areas, and routes qualified intake or books a consultation.
Takes the calls that arrive when the office is dark or every line is busy
Listen to a 24/7 law firm answering service handle an evening call.
After-hours and overflow callers get a real conversation, their details captured, and a true emergency escalated, instead of voicemail.
Answers in English or Spanish, whichever the caller speaks
Listen to a bilingual legal answering service switch languages mid-call.
Immigration, personal injury, and consumer practices serve Spanish-speaking callers at any hour, with 70+ languages available for other communities.
Here's what happens when AI answers every call.
I said to my manager that if the number of human support calls decreased by 10%, I'd be happy. The AI handles much more now, around 40%.
Last year we recruited four people to call hot leads. This year, the voice agent is doing all that.
We went from 5% conversion with links to double-digit bookings just by letting the AI ask, ‘What time works for you?’
Launch your legal AI answering service in minutes.
Upload your practice areas, tell the agent which matters you take and which you refer out, test an intake call, and go live. When your firm needs case-type logic across several offices or a connection to a case-management system, our team wires it together with you.
Build Your Agent
Name it, choose from 70+ languages including Spanish, and pick a voice that suits your firm.
Assign Skills
Intake questions, case-type screening, consultation booking, message taking, and escalation for emergencies.
Upload Knowledge Base
Your practice areas, office hours, fee structure, and FAQs, so callers get accurate answers about the firm.
Set Guardrails & Go Live
Define what the agent never discusses, set routing and a fallback, and go live in minutes, or 1 to 2 weeks with custom integrations.
Confidential by design. 99.999% uptime.
Intake calls carry privileged and sensitive information. CloudTalk protects recordings and transcripts with the security standards regulated industries already rely on. The AI handles call answering, intake, and scheduling. It does not provide legal advice and does not create an attorney-client relationship.
Screen Every Call by Case Type
The agent identifies the matter and routes it to the right attorney or takes a message for matters you refer out, with a fallback to your main line when it is unsure.
Keep Client Communications Confidential
Recordings and transcripts are encrypted in transit and at rest, access is role-based, and your data is never used to train external AI models.
Confirm Every Consultation Automatically
Booked consultations are confirmed and rescheduled by the agent, so no-shows drop and your calendar reflects reality.
Scale for Intake Spikes
A marketing campaign or a news event can triple inbound calls overnight. Unlimited concurrent calls and 99.999% uptime mean every one is answered.
Integrations
Plug Into the Tools Your Firm Already Runs On
Connect HubSpot, Salesforce, Zoho, Pipedrive, and 100+ tools in a few clicks. The agent syncs caller details, the matter, and the transcript to the contact record, and your team picks up with full context. For case-management platforms such as Clio, MyCase, PracticePanther, or Filevine, connect through our open API or Zapier; ask your onboarding specialist to scope it.
See how much your firm can save with AI
Work out how many attorney hours and how much front-desk payroll an AI answering service saves on routine intake and after-hours calls.
Is an AI Answering Service Right for Your Firm?
Direct answers to the questions managing partners and office managers ask before replacing a legal answering service with an AI one.
The best legal AI answering service is the one that answers every call, screens by case type, and delivers the transcript to your team the moment the call ends. On those three tests CloudTalk's AI Receptionist is built for the job: it runs on a full business phone system rather than a standalone bot, so intake, after-hours cover, and your attorneys' own calls share one set of numbers, one call history, and one dashboard.
Reliability matters more here than in most verticals, because a dropped intake call is a lost case. CloudTalk runs on carrier-grade infrastructure with 99.999% uptime; test it on your own numbers during the 14-day trial before you move a line.
Yes. An AI answering service for legal intake asks the caller what the matter is, checks it against the practice areas you define, and routes it: qualified matters go to the right attorney or into a consultation slot, matters you don't handle get a courteous referral or a message, and anything the agent is unsure about falls back to your main line. It gathers facts and routes. It does not evaluate the merits of a case or give legal advice.
This is what firms ask for most: an AI answering service for law firm intake that keeps non-client matters off an attorney's desk. A caller with a real case reaches the right lawyer faster, because nobody ahead of them was asking about an area you don't practise.
Yes, on different tiers. A solo practitioner runs a lawyer AI answering service on the self-serve AI Receptionist: one number, intake questions, consultation booking, and after-hours cover, live in under an hour with 50 free minutes to test. There is no per-call charge, so a busy week after a referral does not produce a surprise invoice.
A multi-office firm typically wants more: case-type logic across practice groups, transcripts feeding a case-management workflow, and intake in the thousands of minutes. That is an attorney AI answering service built on AI Specialist, configured with our team, and for law firms it is a mainstream path rather than an edge case.
On four things, yes: it answers instantly at any hour, it does not bill per minute so cost does not climb with intake, it delivers the transcript immediately rather than days later, and it screens by your practice areas rather than a generalist script. A live answering service for lawyer offices still wins where a caller needs a human on the first ring, and CloudTalk lets you keep that for business hours while a legal AI call answering service covers nights, weekends, and overflow.
Most firms run both, with the AI taking the routine 40% to 60% of calls and the rest reaching a person faster. Our guide to call tracking and analytics for law firms covers how to measure what each layer handles.
Yes. A bilingual law firm answering service on CloudTalk answers in English or Spanish depending on the caller, with 70+ languages and accents available for other communities your firm serves. There is no second shift to staff and no separate Spanish line to publish: one number, one agent, both languages.
Practices that advertise bilingually usually find this is the gap their current answering service for lawyers leaves open after 6pm. The legal AI phone answering service takes the call in the caller's language and routes it to an attorney who speaks it.
No. It gets a qualified case to you faster. Clients want to feel they are reaching the firm, not being screened by software, and the agent is configured around that: it introduces itself as your firm's assistant, asks what the matter is, and routes a qualified caller to the right attorney or books them a consultation in the same conversation. During business hours, you can have it ring your desk first and only step in when nobody picks up.
What it removes is the call that was never yours: the wrong practice area, the vendor pitch, the question your website already answers. An AI call answering service for law firm intake works because the caller with a real matter waits less, not because fewer callers reach you.
No. CloudTalk's AI handles call answering, intake, and scheduling. It does not provide legal advice, does not evaluate the merits of a case, and does not create an attorney-client relationship. You define what it may and may not discuss in its guardrails, and anything outside that scope is routed to a person or taken as a message.
Want to Explore More AI Voice Agents?
See AI Receptionists and AI Specialists for other industries and use cases.
Compare our plans
AI Receptionist
24/7 front desk coverage for inbound calls. No queues. No missed calls. No phone trees.
Includes:
AI Specialist
Digital coworkers for end-to-end resolution. Support. Sales. Billing. Ops. You name it.
Everything in AI Receptionist, plus:
Custom
Expect usage above 10,000 minutes? Request custom volume pricing as low as:
Everything in AI Receptionist, plus:
Got Questions About Plans and Billing?
The practical answers on trials, plans, invoices, and cancellation.
Yes. Every CloudTalk account starts with a 14-day free trial, no credit card required, and the AI Receptionist comes with 50 free minutes so you can hear it take real intake calls before paying. A business email address is needed to sign up.
Yes. Move to a larger minute bundle, or from AI Receptionist to AI Specialist, from your dashboard or with your account manager, and step back down after a campaign-driven spike.
AI Receptionist and AI Specialist are monthly subscriptions with a bundle of included minutes. Phone system seats for your attorneys and staff are billed per user, monthly or annually, with annual billing at the lower published rate. Every price is on the pricing page.
The agent keeps answering and extra minutes bill at your plan's published per-minute rate. If you run over regularly, the next bundle up is usually cheaper.
Invoices are issued automatically at each billing date and are available in the Billing section of your CloudTalk dashboard, where you can also update payment details and the email address invoices go to.
Yes. Monthly plans can be cancelled from your dashboard and end at the close of the billing period; annual plans run to the end of the term you chose. Your numbers stay with you, and porting them out follows the same process as porting them in.
Your next intake call could be answered by AI
Launch CloudTalk's AI Receptionist for your firm in minutes and start answering, screening, and routing every client call without adding to your attorneys' workload.