SMS / Text messages
Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.
Your customers will not have to contact your team for further information, they will get instantly all they need.
You can use text messages for notifications and reminders for example like:
- Order confirmations
- Shipment delivery information
- Payment reminders
- Marketing promotions
- Authentication codes
- and much more ...
How to start to use SMS / Text messages service?
This service is switched off by default. If you want to turn it on, please contact our sales team to activate the service. You can try it out by requesting a demo - you will get 10 SMS free of charge. You can start to use the SMS service from the Essential Plan. Customers in Expert Plan can use advanced functions like SMS templates and scheduled messages.
If needed, here is the full help guide on how to use SMS / Text messages feature.
Video Guide: How to use SMS / Text messages?
Searching for more ways to improve your call center efficiency? Check these features:
- Smart dialer - CloudTalk will compile a list of number from any website or system and create a calling queue directly to your CloudTalk phone app.
- Callback - Thanks to callback feature, there won't be any unanswered phone calls in your call centre, because CloudTalk will automatically call your customers back.
- Predictive Dialer - Predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers.
- Call Statistics - Track the performance of your call center. CloudTalk is a truly data-based call center analytics software.
- Call flow designer - Create pre-defined calling scenarios based on your business needs and preferences.
- Power Dialer - This feature provides you with a quick solution to connect you with customers. You can monitor the campaign in real-time and if necessary, make necessary adjustments to make it even more efficient.