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- Call Quality: Better sound quality and connectivity
- Features: Advanced capabilities to serve any use case.
- Country Coverage: 160+ options to expand internationally.
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|Call forwarding / warm transfer||Automatically forwards calls to external phone numbers. The warm transfer allows you to redirect a call to another agent.||When receiving a call, MightyCall forwards it to a physical phone, VoIP, cell phone, or to a voicemail.|
|Call distribution||The ACD feature makes sure that all inbound calls are directed to the most qualified agent, based on available data.||Offers you the call flow configuration, which allows setting a specific route for incoming inbound calls.|
|Call masking||CloudTalk protects your private number until you decide to share it with a specific customer.|
|Call queuing||You can only divide calls into several groups by your needs.|
Hundreds of businesses have already switched to CloudTalk. It is rated the best Aircall alternative on G2 for 2021
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Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
See how easy calling can be with an advanced routing feature
The skills-based routing and preferred agent feature help you deliver the best customer experience and simplify workflow. Let the automation select inbound calls and route them to the most qualified agent available. You can also set the preferred agent for each client to provide them with even more pleasant support.
Improve customer experience
CloudTalk turns mediocre support into a smooth experience. We help you optimize your customer service in order to grow your business faster. Build strong relationships with your customers with:
- personalized “thank you” notes after sales with our SMS/text message feature
- calling customers by their name, since it is displayed on CloudTalk Customer real-time card
- built-in survey feature that helps you get feedback
- training your agents with the real situations from your recorded calls
Curious how does it look inside CloudTalk?
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.
Kick off your call center journey with unlimited inbound & intracompany calls, unlimited call queuing, and a mobile app that puts a call center into your pocket without any setup assistance. Choose from our 160+ international numbers and import your existing contacts for $25 per user per month.
Go beyond the Mighty Call basics with our advanced and intuitive expert features. Explore the power of Smart dialer, Open API, Call flow designer, unlimited concurrent calls, MMS messaging, and more communication tools to optimize your response time. With the Expert membership comes also the SSO authentication. All for $50 per user per month.
Switch from MightyCall
Looking for a MightyCall Alternative? Look no further!
You’ve seen the reasons why you should consider CloudTalk as your MightyCall alternative.
After all, MightyCall does have a number of limitations to worry about, including no 24/7 live rep support, a lack of many key features (call masking, MMS, callback, ACD, call tracking, etc.), missing integrations (Intercom, Freshdesk, Slack, etc.), features locked behind paywalls, and a short free trial.
But of course, there is plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top 10 MightyCall competitors. In this article, we’ll discuss their strengths, weaknesses, and prices.
So, without further ado, let’s get started.
11 Best MightyCall Alternatives
- GoTo Connect
- Virtual PBX
Here’s why you should give CloudTalk a try:
- High-quality calls with guaranteed latency and minimal jitter
- Smooth workflow with our Intelligent call-routing tools
- Callback feature that redials the number until connected with the agent
- Redirecting calls during busy hours or when outside the office
- The call masking feature keeps your personal number private
- Plans start at $25/month with a free trial and demo.
#2 RingCentral vs. MightyCall
When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself.
RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.
Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.
What makes RingCentral unique?
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process.
RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it.
There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.
What is RingCentral missing?
Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.
- native sentiment analytics,
- Speech-to-Text transcription,
- smart dialers
- or Skill-based routing
are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
A Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest.
How is RingCentral priced?
RingCentral’s pricing list starts with:
- an Essential plan for $19,99 user/month billed annually, but it is limited to a maximum of 20 users.
- Second cheapest, Standard plan will cost you $27,99 user/month,
- and the list goes all the way up to an Ultimate plan for $49,99 user/month.
Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).
RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
#3 Grasshopper vs. MightyCall
Grasshopper is often the go-to VoIP solution for smaller businesses looking for call center software to streamline their operations all around the world. But is their business model really as SMB-friendly? Let’s see.
What makes Grasshopper unique?
As we mentioned, Grasshopper provides a streamlined solution that’s easy to navigate for almost anyone in a very short period of time. In terms of features, it comes with the bare necessities required to get your agents up and calling quickly.
There are a few unexpected but welcome exceptions to this rule, including:
- voicemail transcription,
- custom greetings,
- and simultaneous call handling.
What is Grasshopper missing?
There is a downside to Grasshopper’s simplicity, however, and it’s this: The solution lacks several core VoIP features users may expect, including:
- call recording
- power dialers
- and even click–to–call.
Furthermore, a fair few users complain that the app could benefit from some deeper reporting features.
How is Grasshopper priced?
Grasshopper offers users 3 pricing options for monthly and annual payments, respectively.
- The Solo plan starts at $29, paid monthly or $26 annually.
- The Partner plan starts at $49 monthly and $43 annually.
- Finally, the Small Business option will cost you $89 per month or $80 per year.
Grasshopper is a perfectly viable VoIP call center solution for smaller businesses, with most of its utility coming from its easy-to-navigate interface and a fair selection of key features. However, the trade-off is that you miss out on many more advanced VoIP features, and at a potentially higher price too.
#4 Dialpad vs. MightyCall
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
What makes Dialpad unique?
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
What is Dialpad missing?
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
How is Dialpad priced?
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
#5 GoTo Connect vs. MightyCall
GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.
What makes GoTo Connect unique?
Something every GoTo Connect will appreciate is the free-of-charge onboarding assistance you receive when you first join.
From that point, users can enjoy a strong mobile experience, great predictive dialers, and a reliable selection of knowledge base and training videos.
What is GoTo Connect missing?
One of the first downsides users will notice when using GoTo Connect is the solution’s lack of integrations.
There are a fair few features missing that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.
How is Go To Connect priced?
GoTo Connect offers users the choice of 3 plans, their pricing depending on how many agents you decide to onboard. For this comparison, we chose the 2-10 agent option, as it tends to be the most frequently used.
The Basic plan can support up to 20 users and costs $18 for annual and monthly payments alike.
Standard costs $29 regardless of payment frequency and can support unlimited agents.
The same applies to Premium, which will run you $43.
GoTo Connect Conclusion
GoTo Connect offers an approachable VoIP experience – both financially and from an onboarding standpoint. However, the lack of several key features and integrations might be reason enough to consider an alternative.
#6 Nextiva vs. MightyCall
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
What makes Nextiva unique?
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
What is Nextiva missing?
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
- Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect your VoIP telephony system with thousands of non-native systems.
- Prices: Nextiva’s prices may be considered high, mainly for small businesses.
How is Nextiva priced?
Nextiva’s plans are clearly stating what customers get for the price they pay.
- The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings.
- Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.
See detailed pricing here:
- 1-4 users/monthly
- Essential: $30.95 (anually minus 22%)
- Professional:$35.95 (anually minus 22%)
- Enterprise:$45.95 (anually minus 22%)
- 5-19 users
- Essential:$29.95 (anually minus 26%)
- Professional:$33.95 (anually minus 23%)
- Enterprise:$43.95 (anually minus 18%)
- 20-99 users
- Essential:$25.95 (anually minus 27%)
- Professional:$30.95 (anually minus 25%)
- Enterprise:$40.95 (anually minus 19%)
- 100 users
- Essential:$24.95 (anually minus 28%)
- Professional:$29.95 (anually minus 26%)
- Enterprise:$39.95 (anually minus 20%)
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
#7 Vonage vs. MightyCall
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader
What makes Vonage unique?
With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.
A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services.
What is Vonage missing?
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
How is Vonage priced?
All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote.
Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs.
However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere.
#8 Aircall vs. MightyCall
Aircall is a calling software primarily targeted at small businesses. It offers a wide range of features and integrations, and is available at several different pricing tiers.
What makes Aircall unique?
Aircall excels when it comes to automations.
Aircall also features a great many useful integrations, including with:
- and Zapier.
What is Aircall missing?
Aircall lacks some essential video-calling features.
Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users.
How is Aircall priced?
Aircall’s most basic plan costs $30 per user per month.
Their intermediate plan costs $50 per user per month.
The most advanced plan requires prospective customers to contact one of their agents for pricing information.
Aircall is a good alternative for small businesses, but certainly not all of them. Think about how frequently your team uses smart dialers. If they’re a core part of your day-to-day work, you might consider looking elsewhere.
#9 8×8 vs. MightyCall
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
What makes 8×8 unique?
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
- Microsoft Teams,
- and many more.
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
- smart dialer,
- click to call,
- and call recording.
What is 8×8 missing?
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
How is 8×8 priced?
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
#10 JustCall vs. MightyCall
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.
What makes JustCall unique?
JustCall stands out amongst its competitors in 3 specific areas:
- Auto and predictive dialing,
- telemarketing management,
- apps for desktop and mobile devices.
What is JustCall missing?
Although many useful basic features are available with JustCall’s entry-level package, there are some important ones that are kept behind a paywall. Even if you shell out for their highest-tiered plan, you’ll still have to pay additional fees for the use of call routing and voice transcriptions.
Furthermore, JustCall’s country coverage is quite lacking. They only offer local numbers in 70 countries worldwide, while many of their competitors offer numbers in over 100 — including CloudTalk, which offers numbers in over 160 countries worldwide.
How is JustCall priced?
Justcall’s most basic plan costs $24 per user per month.
Their intermediate plan costs $48 per user per month, and their most advanced plan requires prospective customers to contact one of their agents for pricing information.
JustCall is a fine VoIP service for those who are just starting out. Bear in mind, though, that many useful features are kept locked behind a paywall. We recommend having your checkbook at the ready if you decide to use this service.
#11 Virtual PBX vs. MightyCall
VirtualPBX has been around since 1996, making it one of the oldest CCaaS companies in the industry. Their plans are tailored to small businesses and home-based clients.
What makes Virtual PBX unique?
Just because VirtualPBX launched in the ’90s, it doesn’t mean they’re not up to speed!
The solution offers applications for both desktop and mobile platforms and a wide range of call center features, such as:
- advanced monitoring and statistics,
- SIP trunking,
- and even auto-dialers.
You can use its API to connect your favorite apps to your call center.
What is Virtual PBX missing?
VirtualPBX misses some basic call center features such as:
- queue management,
- and IVR.
These features are almost compulsory parts of a modern-day call center.
On top of that, VirtualPBX only offers unlimited calling minutes inside the US, Canada, and Mexico.
Outside of these countries, you have limited toll-free minutes, the amount of which is determined by your plan.
How is Virtual PBX priced?
Virtual PBX plans are available at a flat fee or usage-based monthly rates. You can choose from 4 plans:
- A Starter plan for $9 per month,
- a Flex plan for $18 per month,
- a Pro plan for $24 per month,
- and a Premier plan for $34 per month.
The plans only offer unlimited calls inside the USA, Canada, and Mexico, and you can purchase limited toll-free minutes outside of the above-mentioned territories.
Virtual PBX Conclusion
VirtualPBX is a well-established call center solution with reliable service and a wide range of call center tools. However, if you choose this software, you’d probably miss many modern-day tools such as queue management, voice-to-text, or unlimited global calling minutes. Because of this, VirtualPBX is only recommended for smaller companies that don’t wish to take their businesses beyond North America.
MightyCall Alternatives: The Final Verdict
As you’ve had the opportunity to see across these ten competitors, there are plenty of Mighty Call VoIP alternatives to choose from – each with its own pros and cons. All you need to do is choose the one that fits your business needs the best.
But regardless of your company size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, from CRM to helpdesk, our affordable solution can help SMBs and enterprises alike. Give it a try for 14 free and see for yourself!
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Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.