Wish to have a modern Skype for Business alternative?

CloudTalk is an established calling system. Yet, it keeps a young soul. We follow the latest market trends, which help us fulfill all modern business needs. Our software never stops improving.

Full of advanced features, yet simple to use. Try out 14 days free trial before purchasing.

Aircall vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

CloudTalk vs. Skype for Business

Compare Skype for Business with CloudTalk and see the advantages we offer.

 
cloudtalk
Skype Business
High-quality calls
 
 
Conference calling
 
 
Call queues
 
 
Voicemail
 
 
Click to call extension
 
 
Local & International numbers
 
 
Automated call recording
 
 
IVR
 
 
Smart queues
 
 
Productivity features (call tagging, notes, after-call work, etc.)
 
 
Power dialer
 
 
Automated callback
 
 
Integrations (e.g. Pipedrive, Hubspot, Shopify)
 
 
Open API
 
 
Business hours
 
 
Custom messages & greetings
 
 
Dedicated onboarding & support manager
 
 
 

Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Skype Business in general.

Advanced tracking features

Do you wish a better track about your customers or agents? We have just what you need, and more.

 

Real-time customer card: Your agents can see all caller information displayed in one place. During the phone call, they may instantly look at the client’s history of interactions, orders, chat, or notes.

 

Agent reporting: You can closely monitor both agent and team performance. This feature allows you to improve agent management.

 

Contact tags: This allows you to add important information to contact details. Assign tags to quickly identify the caller or to filter and search in your contact database.

 

Agent status: In order to distinguish which agent is unoccupied at the moment, this feature enables your team to set up their availability.


High-quality calls

Enjoy bug-free calling with no drop calls, no interruptions, and crystal-clear sound. If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

Wave goodbye to jitter and latency.

Support center software for E-commerce

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms


Popular integrations

CloudTalk gives you an opportunity to seamlessly integrate with the most popular and reliable e-commerce, help desk or CRM systems. Some of our flagships are:

  • Pipedrive
  • Zendesk
  • Zendesk Sell
  • Zapier
  • Salesforce
  • Hubspot
Integrate your call center software with business tools

More benefits

Here are three additional reasons to consider CloudTalk.

Benefit - Best customer support
Follow your performance
With CloudTalk statistics, the quality of your customer support and sales team can be improved. Learn what are the strengths and weaknesses of your team.
Benefit - Scalability
Easy scalability and management
CloudTalk is very intuitive, user-friendly phone software. You can manage your VoIP call center in real-time, add agents, numbers and set up everything you need in just a few minutes.
Benefit - High Quality Calls
Reliable customer support
The personal approach sets us apart from competitors. Our team consists of dedicated onboarding and technical specialists, ready to help you with anything you need. In no time.
1000+ satisfied clients have benefitted from our call center software

Start 14 days free trial

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Improve your contact center with CloudTalk