Looking for the best Skype Business alternative?

Searching for a better phone system for your team? CloudTalk is a solution with innovative features which will speed up your sales and support process. Increase customer satisfaction and make your team more productive.

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Skype Business vs CloudTalk - Call center software

Learn why CloudTalk is the best Skype Business alternative for your company.

Here’s a little chart for you to compare CloudTalk and Skype Business for yourself:

 
cloudtalk
Skype Business
High quality calls
 
 
Conference calling
 
 
Call queues
 
 
Voicemail
 
 
Click to call extension
 
 
Local & International numbers
 
 
Automated call recording
 
 
IVR
 
 
Smart queues
 
 
Productivity features (call tagging, notes, after-call work etc.)
 
 
Power dialer
 
 
Automated callback
 
 
Integrations (e.g. Pipedrive, Hubspot, Shopify)
 
 
Open API
 
 
Business hours
 
 
Custom messages & greetings
 
 
Dedicated onboarding & support manager
 
 
 

Comparison data is based on an analysis from Q3, 2019.
Comparing CloudTalk Essential vs Skype Business in general.

 

Cloudtalk is a more suitable alternative as Skype for Business because it is suitable for all kinds of organizations, from small startups to bigger enterprises. Every organization can find the most suitable pricing package including the features they need.

 

CloudTalk provides unique features for your sales team. Feature as click-to-call or power dialer will make your sales process more smooth and productive. You will not find these features in Skype for Business.

 

Use the integration with your CRM or Help Desk systems as FreshDesk, HelpScout or Pipedrive and make communication of your sales team more personalized and faster.

 

When your sales team is unavailable, use smart escalations. This smart feature allows you to redirect your customers to other agents. Unfortunately, Skype does not offer this feature.

 

What can be measured can be improved. Thanks to CloudTalk statistics, the quality of your customer support and sales team can be improved. Learn what are the strengths and weaknesses of your team.


#1 Rated Call Center Software

Based on 200+ Reviews on 6 Independent Software Marketplaces & Platforms


Integrate CloudTalk with your existing solutions

Searching for ways to enhance communication with customers? Integrate CloudTalk with your existing tools like Pipedrive, Hubspot, Freshdesk or Shopify.

  • Track your sales and customer support team.
  • See the client’s history (like tickets, orders, calls etc.) even before picking up the call.
  • Have always fresh information about your clients.
  • Improve your team performance thanks to CloudTalk metrics.
Integrate your call center software with business tools

Even more benefits over Skype Business

Here are three reasons to consider CloudTalk

Benefit - Best customer support
Best customer support
Customers value our proactive and personal support. Our specialists always try to come up with innovative and quick solutions.
Benefit - Scalability
Easy scalability and management
Manage your support and sales team in real-time, add agents, numbers and set up everything you need at any given moment.
Benefit - High Quality Calls
High-quality calls
The most important element of every call centre is a high-quality call. Wide range of carriers allows us to find the best route for your calls around the globe.
1000+ satisfied clients have benefitted from our call center software

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