Thanks to our Call Transfer feature, you can easily and quickly transfer callers over to another extension, agent, group or external contact.
Transfer call easily to another agent
Have you found out during the call that the client’s request would be best solved by your colleague? Did the caller tell you that they want to speak to ″the agent they talked to the last time″? No problem. The Call Transfer feature allows you to transfer the client over to another line or agent within seconds, which means you can handle each call in a professional manner without leaving the client on hold for ages.
By redirecting your calls to agents who can really solve the client’s issues means that your customers will be happier with the service and your agents will be more productive and efficient.
Direct calls to external contacts
Do you need to transfer calls to a third party? CloudTalk also allows you to forward your calls to any external phone number on your contact list.
Transfer calls in two clicks
Transferring calls is super easy. Once you pick up a call in CloudTalk’s interface, click on the Transfer button and either choose from a list of available agents or choose an external contact. Users can scroll to find the desired number under the Internal or External number headers or search for known numbers and contacts directly by typing them into the search bar.
On top of that, when choosing to transfer a call, you can select between a cold or warm transfer. The customer can listen to some music while he waits to be connected to the right agent.
These features might be interesting for you
- Smart dialer – CloudTalk will compile a list of number from any website or system and create a calling queue directly to your CloudTalk phone app.
- Business hours – Define your business hours and decide when you are available for receiving calls.
- Call flow designer – With Call Flow Designer, you can also set a customized sequence of steps individually for each phone number according to your evolving business needs.
- SMS/Text Messages – This feature allows you to send personal messages or general notifications to your customers and make your contact center work much more effective.