Work & Perform Anywhere with Wireless

Empower your global expansion with a wireless business phone system brimming with advanced automation features. Leverage international numbers to seamlessly connect with customers and conference calling to collaborate with colleagues across 160+ markets.

4,000+ innovative companies run on CloudTalk call center software

working remotely

Save Resources with Remote Work

Employing international talent and exploring foreign markets has never been easier. Let your employees work from anywhere and take full advantage of advanced VoIP features with the CloudTalk Go mobile app. 

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Reach 3x More Customers 3x Faster

Wave goodbye to mind-numbing repetitive tasks. Save up to 3 minutes on every call and reach 3x as many customers with automation features like call routing, auto attendants, and smart and power dialers. Streamline your communications and focus on growing your business.


Top 13 Web-based Call Center Solutions providers

Check 13 of the best Web-Based call center solution Providers in 2023 to help you decide which one fits you the most.

  1. CloudTalk
  2. RingCentral
  3. Nextiva
  4. Ooma
  5. Zoom Phone
  6. Vonage
  7. Dialpad
  8. Goto Connect
  9. Grasshopper
  10. 8×8
  11. Net2phone
  12. Verizon
  13. AT&T

#1 CloudTalk | Best Web-based Call Center Solution for Enterprises

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Cloudtalk’s Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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#2 RingCentral | Best Business Phone for Collaboration

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s Benefits

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.

Key Features:

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. 

features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with.

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.


#3 Nextiva | Best Business Phone for Multisite Retail & Healthcare

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva Benefits

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 

Furthermore, 24/7 support means agents are always on hand to assist you.

Key Features:

  • Unlimited Calling
  • Video Conference Recordings
  • Mobile & Desktop Apps
  • Workflow Optimization
  • Omnichannel Communications

What is Nextiva Missing?

Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

  • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect your VoIP telephony system with thousands of non-native systems. 
  • Prices: Many consider Nextiva’s prices high, especially for small businesses.

What Type of Business Is It Best For?

Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.


#4 Ooma | Best Business Phone for Small Businesses

Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.

Ooma Benefits

  • Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
  • Feature-rich mobile app that is compatible with both iPhones and Android devices.
  • Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

Key Features:

  • Voicemail-to-email forwarding
  • Caller ID or video conferencing
  • Desktop and mobile apps for Android and iPhone

What is Ooma Missing?

Although the set-up is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.

What Type of Business Is It Best For?

Ooma is best for smaller businesses looking for a basic VoIP service. 


#5 Zoom Phone | Best Business Phone for Conferencing

When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.

Zoom’s Benefits

Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar. 

Key features:

  • Unlimited one-on-one and group meetings in all Zoom plans
  • Up to 1,000 third-party integrations.
  • Useful automation tools like Click to Call
  • User-friendly interface

What is Zoom Phone missing?

Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.

Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.

What’s more, Zoom doesn’t offer any in person-training.


#6 Vonage | Best Business Phone System for APIs and Customization

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.

Vonage’s benefits

  • The Virtual Receptionist automatic attendant feature allows calls to be forwarded to other departments.
  • Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
  • Even when businesses use cloud services that consume a lot of bandwidth, such as collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

Key features:

  • Stability and reliability
  • Auto-attendant
  • CRM integrations
  • Voice and video conferencing
  • Call forwarding services

What is Vonage missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.


#7 Dialpad | Best Business Phone System for Voice Intelligence

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s Benefits

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.

Key Features:

  • Call Recording
  • Machine Learning
  • Call Analysis
  • Customer Scoring
  • Call Routing

What is Dialpad Missing?

While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.


#8 GoTo Connect | Best Business Phone System for Remote Teams

GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.

GoTo Connect’s Benefits

  • Seamless integration with other GoTo products for improved communication.
  • Provides a unified communication solution for remote teams.
  • Offers an easy-to-use interface for call management and administration.
  • Provides scalable solutions for businesses of all sizes.
  • Excellent customer support.

Key Features:

  • Voice and video calling: Make and receive calls from anywhere.
  • Screen sharing: Share screens with others to collaborate on documents and presentations.
  • Virtual meetings: Host and join virtual meetings from any device.
  • Call management: Manage calls and voicemails through an intuitive interface.
  • Mobile app: Access GoTo Connect features from a mobile device.

What is GoTo Connect Missing?

GoTo Connect does not provide advanced call center features such as Automatic Call Distribution (ACD), skill-based routing, or smart dialers. It also does not provide local phone numbers for all countries, which may be a disadvantage for some businesses.

What Type of Business Is It Best For?

GoTo Connect is an ideal solution for small to medium-sized businesses looking for a unified communication solution that can support remote teams. It’s also suitable for businesses that need an easy-to-use interface for call management and administration, as well as excellent customer support.


#9 Grasshopper | The Gold Standard of Virtual Phone Systems

Cloudtalks’ benefits

CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

Key Features:

  • High-quality calls with guaranteed latency and minimal jitter
  • Smooth workflow with our Intelligent call-routing tools
  • Callback feature that redials the number until connected with the agent
  • Redirecting calls during busy hours or when outside the office
  • The call masking feature keeps your personal number private

What is CloudTalk missing?

According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward. 

We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible. 

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#10 8×8 | Best Business Phone System for International Companies

8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.

8×8’s benefits

First, the provider has built an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software has a smart dialer, click-to-call, and call recording.

Key features

  • Call Center Management
  • IVR
  • Contact Management
  • Analytics & Reporting
  • Call Monitoring

What is 8×8 missing?

If you own a business that works globally, there are a few things about 8×8 you might want to consider:

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

Office is required: You need an office where you want to call to get a number from there. 

Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  

Integrations: 8×8 doesn’t partner with telco companies so users won’t have native integration with specific solutions — for example, Whatsapp. The tech team must set up non-native integrations.

Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skills-based routing, or automated callback come only with high-tier plans. You have to pay extra to get a call recording. 


#11 Net2phone | Best Business Phone System for Scaling Businesses

Net2phone is a modern VoIP phone service built to enhance business’s communication experience. Basic VoIP features come standard, including call forwarding, call transferring, and call recording.  

Net2Phone Benefits

Net2phone’s customers cite a number of benefits the service provided their businesses with, including the ease of implementation, straightforward user interface, good call quality, and remote work capabilities. Not to mention several people boasting that they’ve been able to cut down their phone bills significantly since onboarding. 

Key Features:

  • Auto attendant 
  • Call recording 
  • Voicemail to email transcription

What is Net2Phone Missing?

Net2Phone’s admin portal leaves much to be desired, according to reviewers on the G2 platform. It’s a basic setup and one that can hamper administrative efforts on the part of its user base. 

What Type of Business Is It Best For?

Net2Phone is best for businesses looking for an all-in-one VoIP and communications solution. 


#12 Verizon | Best Combined Solution for Wi-Fi, TV, and Phone Services

Verizon is a cloud-based solution that offers many of the insights needed to optimize business operations and, by extension, drive growth. It offers mobile phone, home phone, and internet services for a variety of devices.

Verizon Benefits:

Verizon uses analytics to determine users’ performance and assist with improving efficiency. Thanks to real-time reports and alerts, it helps businesses to better manage their services. 

Key Features:

  • Activity Tracking
  • Billing & Invoicing
  • Contact Database
  • Contract/License Management

What is Verizon Missing?

While Verizon offers a variety of helpful features, it’s missing some capabilities that other cloud-based solutions provide. For instance, it doesn’t offer inventory management, which can be important for businesses that need to track their stock levels. Additionally, it doesn’t provide scheduling or dispatch tools, which can be useful for businesses with mobile workforces. Finally, Verizon lacks any marketing or CRM features that can help businesses nurture leads and maintain customer relationships.

Overall, Verizon is a great solution for managing mobile devices and services, but businesses looking for more advanced features may need to consider other cloud-based solutions.

What Type of Business Is It Best For?

Verizon is an ideal solution for businesses of all sizes looking to optimize their operations, reduce costs, and improve customer service. It is also handy when businesses need to manage multiple locations, coordinate deliveries, and schedule appointments.


Price per Request

#13 AT&T | Powered by the World’s Largest TelCo.

Office@Hand offers many benefits, including advanced calling features like call recording, call forwarding, and auto-attendants, integration with popular business software like Salesforce and Microsoft Teams, a reliable network with strong coverage across the US and beyond, and 24/7 customer support.

Key features

  • Call recording: Record and save calls for training or compliance purposes.
  • Call forwarding: Forward calls to any phone number or voicemail.
  • Auto-attendant: Provide customers with an automated greeting and menu system.
  • Virtual receptionist: Route calls to the right department or employee.
  • Voicemail transcription: Transcribe voicemails to text and send them via email.

What is AT&T missing?

AT&T’s pricing can be more expensive than some of its competitors, and some customers have reported difficulty navigating the software’s user interface. Additionally, some users have reported occasional call quality issues.


How SMBs Use Wireless Business Phone Systems

Conventional Small Businesses

Traditional telephone lines get the job done, but they’re far from the most efficient solution. By leveraging VoIP-powered wireless business phone systems, SMBs can empower their processes to boost customer retention and revenue  with numerous advanced features and 3rd party integrations.

One-Man Shops

With a wireless business phone system, you can be in more places at once and run your business even while running errands. Take calls from your personal device while keeping your number private with Caller ID, or leverage auto-attendants and Interactive Voice Response (IVR) can take some of the load off your shoulders by answering routine questions.


What is a wireless phone system?

CloudTalk is a cloud-based system that lets you turn your mobile phone into a professional business phone in minutes. Download the CloudTalk app, sign up for an account, and choose your preferred business phone number. You can then use the app to make and receive calls, send SMS messages, and access various business phone system features such as call recording, voicemail, and call forwarding.

How to choose a wireless business phone system?

Choosing a wireless PBX for your business can be overwhelming, with many options available. The best approach is to evaluate your business needs, such as the number of employees and call volume, and consider factors like cost, scalability, features, and customer support. Look for a provider that offers flexible plans, reliable service, and excellent customer reviews to ensure you get the most out of your investment.

How do you use a wireless phone with a business phone system?

To use a wireless phone with a business phone system, you’ll need to connect it to the internet and download the appropriate app or software provided by your phone system provider. Once set up, you can use your wireless phone to make and receive calls, send text messages, and access other features like voicemail and call forwarding. Depending on your provider, you may also be able to integrate your wireless phone with other business tools like CRM software or email.

Can I use my cell phone as a business phone?

Using your cell phone as a business phone is possible, but it has some drawbacks if done without VoIP. For example, you may need to share your personal phone number with clients, which could compromise your privacy. Additionally, you may miss important calls or texts if you’re using your phone for personal purposes. By using CloudTalk, you can keep your private and business phone separate on the same device. 

How do I turn my phone into a business phone with CloudTalk?

To turn your phone into a business phone with CloudTalk, you’ll need to download the CloudTalk app from the App Store or Google Play, sign up for an account, and choose your preferred business phone number. Once set up, you can use the app to make and receive calls, send SMS messages, and access a range of business phone system features such as call recording, voicemail, and call forwarding. With CloudTalk, you can keep your personal and professional communication separate while staying connected with your team and clients.
More about forwarding landlines here.

What hardware do I need for a business phone system?

To set up a sbusiness phone system, you’ll need reliable hardware such as a desk phone, a headset, or a conference phone. A reliable internet connection is also essential for VoIP phone systems

What does a PBX do?

A PBX (Private Branch Exchange) is a telephone system used within a company that allows internal communication between employees and external communication with customers and suppliers. PBX systems can be hardware-based or cloud-based and offer a range of features, such as call forwarding and voicemail.


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