Empower your global expansion with a wireless business phone system brimming with advanced automation features. Leverage international numbers to seamlessly connect with customers and conference calling to collaborate with colleagues across 160+ markets.
4,000+ innovative companies run on CloudTalk call center software
Employing international talent and exploring foreign markets has never been easier. Let your employees work from anywhere and take full advantage of advanced VoIP features with the CloudTalk Go mobile app.
No credit card required
Wave goodbye to mind-numbing repetitive tasks. Save up to 3 minutes on every call and reach 3x as many customers with automation features like call routing, auto attendants, and smart and power dialers. Streamline your communications and focus on growing your business.
CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.
Check 13 of the best Web-Based call center solution Providers in 2023 to help you decide which one fits you the most.
#1 CloudTalk | Best Web-based Call Center Solution for Enterprises
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
With CloudTalk advanced features, your phone experience will get to a whole new level.
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
#2 RingCentral | Best Business Phone for Collaboration
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.
Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require.
features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest to work with.
RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.
#3 Nextiva | Best Business Phone for Multisite Retail & Healthcare
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, 24/7 support means agents are always on hand to assist you.
Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.
#4 Ooma | Best Business Phone for Small Businesses
Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.
Although the set-up is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.
Ooma is best for smaller businesses looking for a basic VoIP service.
#5 Zoom Phone | Best Business Phone for Conferencing
When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.
Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar.
Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.
Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
What’s more, Zoom doesn’t offer any in person-training.
#6 Vonage | Best Business Phone System for APIs and Customization
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
#7 Dialpad | Best Business Phone System for Voice Intelligence
Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more.
With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.
While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.
Any size of sales organization looking to drive agent efficiency and speed up ramp times.
#8 GoTo Connect | Best Business Phone System for Remote Teams
GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.
GoTo Connect does not provide advanced call center features such as Automatic Call Distribution (ACD), skill-based routing, or smart dialers. It also does not provide local phone numbers for all countries, which may be a disadvantage for some businesses.
GoTo Connect is an ideal solution for small to medium-sized businesses looking for a unified communication solution that can support remote teams. It’s also suitable for businesses that need an easy-to-use interface for call management and administration, as well as excellent customer support.
#9 Grasshopper | The Gold Standard of Virtual Phone Systems
CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.
According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward.
We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
#10 8×8 | Best Business Phone System for International Companies
8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.
First, the provider has built an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software has a smart dialer, click-to-call, and call recording.
If you own a business that works globally, there are a few things about 8×8 you might want to consider:
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
Office is required: You need an office where you want to call to get a number from there.
Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies so users won’t have native integration with specific solutions — for example, Whatsapp. The tech team must set up non-native integrations.
Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skills-based routing, or automated callback come only with high-tier plans. You have to pay extra to get a call recording.
#11 Net2phone | Best Business Phone System for Scaling Businesses
Net2phone is a modern VoIP phone service built to enhance business’s communication experience. Basic VoIP features come standard, including call forwarding, call transferring, and call recording.
Net2phone’s customers cite a number of benefits the service provided their businesses with, including the ease of implementation, straightforward user interface, good call quality, and remote work capabilities. Not to mention several people boasting that they’ve been able to cut down their phone bills significantly since onboarding.
Net2Phone’s admin portal leaves much to be desired, according to reviewers on the G2 platform. It’s a basic setup and one that can hamper administrative efforts on the part of its user base.
Net2Phone is best for businesses looking for an all-in-one VoIP and communications solution.
#12 Verizon | Best Combined Solution for Wi-Fi, TV, and Phone Services
Verizon is a cloud-based solution that offers many of the insights needed to optimize business operations and, by extension, drive growth. It offers mobile phone, home phone, and internet services for a variety of devices.
Verizon uses analytics to determine users’ performance and assist with improving efficiency. Thanks to real-time reports and alerts, it helps businesses to better manage their services.
While Verizon offers a variety of helpful features, it’s missing some capabilities that other cloud-based solutions provide. For instance, it doesn’t offer inventory management, which can be important for businesses that need to track their stock levels. Additionally, it doesn’t provide scheduling or dispatch tools, which can be useful for businesses with mobile workforces. Finally, Verizon lacks any marketing or CRM features that can help businesses nurture leads and maintain customer relationships.
Overall, Verizon is a great solution for managing mobile devices and services, but businesses looking for more advanced features may need to consider other cloud-based solutions.
Verizon is an ideal solution for businesses of all sizes looking to optimize their operations, reduce costs, and improve customer service. It is also handy when businesses need to manage multiple locations, coordinate deliveries, and schedule appointments.
Price per Request
#13 AT&T | Powered by the World’s Largest TelCo.
Office@Hand offers many benefits, including advanced calling features like call recording, call forwarding, and auto-attendants, integration with popular business software like Salesforce and Microsoft Teams, a reliable network with strong coverage across the US and beyond, and 24/7 customer support.
AT&T’s pricing can be more expensive than some of its competitors, and some customers have reported difficulty navigating the software’s user interface. Additionally, some users have reported occasional call quality issues.
Conventional Small Businesses
Traditional telephone lines get the job done, but they’re far from the most efficient solution. By leveraging VoIP-powered wireless business phone systems, SMBs can empower their processes to boost customer retention and revenue with numerous advanced features and 3rd party integrations.
One-Man Shops
With a wireless business phone system, you can be in more places at once and run your business even while running errands. Take calls from your personal device while keeping your number private with Caller ID, or leverage auto-attendants and Interactive Voice Response (IVR) can take some of the load off your shoulders by answering routine questions.
CloudTalk is a cloud-based system that lets you turn your mobile phone into a professional business phone in minutes. Download the CloudTalk app, sign up for an account, and choose your preferred business phone number. You can then use the app to make and receive calls, send SMS messages, and access various business phone system features such as call recording, voicemail, and call forwarding.
Choosing a wireless PBX for your business can be overwhelming, with many options available. The best approach is to evaluate your business needs, such as the number of employees and call volume, and consider factors like cost, scalability, features, and customer support. Look for a provider that offers flexible plans, reliable service, and excellent customer reviews to ensure you get the most out of your investment.
To use a wireless phone with a business phone system, you’ll need to connect it to the internet and download the appropriate app or software provided by your phone system provider. Once set up, you can use your wireless phone to make and receive calls, send text messages, and access other features like voicemail and call forwarding. Depending on your provider, you may also be able to integrate your wireless phone with other business tools like CRM software or email.
Using your cell phone as a business phone is possible, but it has some drawbacks if done without VoIP. For example, you may need to share your personal phone number with clients, which could compromise your privacy. Additionally, you may miss important calls or texts if you’re using your phone for personal purposes. By using CloudTalk, you can keep your private and business phone separate on the same device.
To turn your phone into a business phone with CloudTalk, you’ll need to download the CloudTalk app from the App Store or Google Play, sign up for an account, and choose your preferred business phone number. Once set up, you can use the app to make and receive calls, send SMS messages, and access a range of business phone system features such as call recording, voicemail, and call forwarding. With CloudTalk, you can keep your personal and professional communication separate while staying connected with your team and clients.
More about forwarding landlines here.
To set up a sbusiness phone system, you’ll need reliable hardware such as a desk phone, a headset, or a conference phone. A reliable internet connection is also essential for VoIP phone systems.
A PBX (Private Branch Exchange) is a telephone system used within a company that allows internal communication between employees and external communication with customers and suppliers. PBX systems can be hardware-based or cloud-based and offer a range of features, such as call forwarding and voicemail.
GET STARTED
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
