Automatic
Outbound Number

Q: How does outbound caller ID work?

Imagine you have a Czech, Polish , French , and German phone number, and one of your agents needs to call a client living in Germany. After the agent dials the client’s number, the system automatically selects your German phone number to be displayed on the recipient’s caller ID.

Let CloudTalk automatically select and display a phone number from your customer’s respective country, saving your agent’s time and connecting you seamlessly across borders

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Country Detection

Automatically detect and select the most relevant number based on the recipient’s country.

Build Trust

Increase pick-up rates by contacting customers from a local number they’re familiar with.

Global Coverage

Take your business seamlessly across your country’s border without breaking the bank.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Connect with international customers free of charge or at standard local rates regardless of location.

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Generate caller IDs with appropriate local area codes or with numbers your customers are already familiar with.

Number Porting

Transfer old business numbers from more than 50 countries easily and maintain your connections and corporate identity.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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Have questions?

What is an international outbound caller ID?

An Outbound Caller ID is the phone number displayed on the call recipient’s device (desk phone, Softphone, and mobile apps) when you make a call. You can display different caller IDs depending on the contact’s location.

How does outbound caller ID work?

Imagine you have a Czech, Polish, French, and German phone number, and one of your agents needs to call a client living in Germany. After the agent dials the client’s number, the system automatically selects your German phone number to be displayed on the recipient’s caller ID.

How to set up an outbound caller ID

Your agents can manually select the best outbound caller ID, if necessary. They can choose your company’s numbers in the CloudTalk interface. You can set up a caller ID in your CloudTalk dashboard by navigating to Agents on the left-hand side, and clicking on the pencil icon next to the agent’s name. However, the system will automatically attempt to match the right phone number with the contact’s country code, provided you have a matching number in your pool of numbers.

Why should you use local presence dialing?

Outbound caller IDs help you reduce call charges because you are making phone calls from local numbers. When the client sees a local caller ID instead of an unfamiliar foreign number, he is more likely to pick up the phone.