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Track Calls and Boost Revenue With Call Tracking
Make data-driven decisions with complete visibility. Discover CloudTalk’s call tracking software pricing for your business.
Industry average
$45.00 / Per user monthly
Average price is based on 30 main competitors pricings.
Highest price
$175.00 / Per user monthly
The highest price is based on 30 main competitors pricings.
Our price
$25.00 / Per user monthly
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
Trusted by 230 companies worldwide
Cost comparison for Call Tracking
Company
Pricing & Plans
Top Features
Best for
More Details
CloudTalk
$25 – $50 per user/month
Power Dialer,
International Numbers,
Call Flow Designer,
IVR,
Click to Call
3CX
$195 – $245 per user/month
Live Chat,
Call Recording,
Real-time Transcription
Five9
$175 – $325 per user/month
Automatic Outbound Caller,
Call Queues,
Notifications,
Call Tagging,
Callback
Kixie
$35 – $95 per user/month
Contact Personalization,
Progressive Dialer,
Information Locater,
Daily Summary,
Prospects Sorting
Aircall
$19 – $42 per user/month
Comprehensive Integrations,
Number Panel,
Shared Call Inbox,
Live Activity Feed
Justcall
$24 – $48 per user/month
Call Tracking,
Recording & Monitoring,
SMS & MMS,
Auto Dialers,
Telemarketing Management
Ringover
$21 – $54 per user/month
International Numbers,
Simultaneous Listening,
Call Statistics,
Call Forwarding, Auto Dialer,
Unlimited Calling
Grasshopper
$21 – $80 per user/month
Call Forwarding,
Voicemail
Transcription,
SMS,
Virtual Receptionist,
Custom Greetings
RingCentral
$20 – $35 per user/month
Real-time Metrics,
Voicemail Transcriptions,
SMS,
International Numbers,
Conference Calls
CallHippo
$18 – $42 per user/month
Free Call Recording,
Ring Groups,
Fax,
PBX,
Desk-to-Desk Calls,
Conference Calls
Dialpad
$15 – $25 per user/month
Conference Video Calls,
Sentiment Analysis,
Voicemail Transcriptions,
Speech-to-Text,
Automatic Call Recording
Call Tracking Explained
Subscription Costs
It refers to the overall fee paid monthly or yearly to access call tracking. Providers typically charge per user or per feature.
User Licenses
A user license allows each individual to use a power dialer. Providers usually charge per agent using the system.
Features Costs
Each provider incorporates features like Call Monitoring, Analytics, and CRM integrations with costs for improving call efficiency.
How Much Does Call Tracking Cost?
Call tracking pricing varies widely, ranging from around $15 to over $425 per user per month. Costs depend on the provider, business size, and included features. Evaluating your calling needs, the metrics you’re tracking, and comparing options can help you find the best fit and most cost-effective solution.
Cloud-based call tracking solutions typically use these different pricing models:
- Per-user pricing: Fixed monthly fee for each agent using the system
- Per-minute pricing: Charges based on actual call volume
- Tiered pricing: Different feature packages at escalating price points
- Custom pricing: Tailored solutions for enterprise needs
Keep in mind that many providers offer discounts for annual commitments. The sweet spot for most businesses falls between $25-55 per user monthly for robust call tracking capabilities.
What are the Call Tracking Pricing Models
Choose wisely and save a lot. Call tracking providers package their solutions in several ways. Like picking the right cell phone plan, understanding these models helps match your needs with your budget. Let’s break down the options.
User-Based Pricing: Most call tracking providers charge per user (agent) accessing the system. This model works best for teams with consistent staffing and predictable growth. CloudTalk’s user-based pricing starts at $25 per user monthly, delivering top-tier features at mid-market prices.
Feature-Based Tiers: Call tracking software typically offers packages with increasing capabilities:
- Basic: Core call tracking and recording ($15-30/month)
- Standard: Advanced analytics and integrations ($25-55/month)
- Premium: AI-powered insights and custom solutions ($50-100+/month)
What Factors Affect Call Tracking Pricing?
Devil’s in the details. Beyond the base price, several factors influence what you’ll actually pay for call tracking. Smart buyers look beyond the headline rate to understand the complete investment. Here’s what might affect your bottom line:
- Add-on pricing: Watch out for hidden costs like advanced analytics, AI integrations, or enhanced security to avoid unexpected costs.
- Calling fees: Compare rates for local and international calls. International call rates can range from $0.01 to $3.00 per minute, while many VoIP providers offer unlimited local calls.
- Hardware costs: Consider hardware requirements when budgeting for call tracking solutions. VoIP desk phones may range from $75-$300 installation fee per device.
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
FAQs
What is the difference between call tracking and call monitoring?
Call tracking focuses on capturing data about call sources, performance metrics, and attribution, helping marketers understand which campaigns drive phone calls. Call monitoring involves listening to agent conversations in real-time or reviewing recordings for quality assurance and training purposes. While tracking measures performance metrics, monitoring assesses conversation quality.
How does call tracking software differ from standard phone systems?
Call tracking software provides detailed analytics about call sources, customer journeys, and conversion data that standard phone systems don’t offer. It assigns unique phone numbers to different marketing channels, tracks which campaigns generate calls, and integrates with CRM systems to connect calls to specific leads and campaigns. Standard phone systems primarily handle communication without these marketing intelligence capabilities.
Can I integrate call tracking with my existing CRM?
Yes, CloudTalk’s call tracking seamlessly integrates with popular CRM platforms including Salesforce, HubSpot, Pipedrive, and Zoho. Our integration capabilities allow call data to automatically flow into your CRM, creating comprehensive customer profiles that include call histories, recordings, and campaign attribution. This eliminates manual data entry and provides a complete view of customer interactions.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
