Delighted Integration for Call Center
Deliver better customer experiences by combining CloudTalk’s calling power with the Delighted VoIP Integration. Instantly sync survey feedback into your CloudTalk workflows and trigger post-call surveys seamlessly to boost CSAT, NPS, and overall customer sentiment.
Why Integrate Delighted with CloudTalk?
Set up the Delighted Phone System Integration with CloudTalk to unlock smarter customer interactions powered by real-time feedback. Instantly pull survey responses and sentiment data using the Delighted API integration, and equip your teams with the insights they need before every call.
Whether you're managing a Call Center for Delighted feedback or improving customer success workflows, the Delighted telephony integration ensures your outreach is informed, intentional, and focused on customer satisfaction at every step.
What Is Delighted?
Delighted is a leading customer feedback platform that helps businesses collect, analyze, and act on NPS, CSAT, CES, and other survey-driven insights.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you're helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don't take it from us. Here's what CloudTalk's happy customers have to say!
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Customer Support Specialist
It's simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It's also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time...
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We're a business thousands of people contact, so seeing who's calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Account Manager
Delighted Phone Integration Benefits
Pull Feedback into CloudTalk Instantly
Bring survey responses into CloudTalk instantly with the Delighted calling integration. Agents can view recent sentiment data before dialing to personalize conversations and improve outcomes.
Focus Outreach on Reachable Contacts
Use the Delighted Call Center Software Integration to automatically remove bounced or unsubscribed contacts from dialer lists. This keeps your teams focused on engaged, reachable customers while reducing wasted effort.
Send Post-Call Surveys Instantly
The Delighted VoIP Integration lets you trigger email surveys right after a call ends using CloudTalk’s call:ended automation. Capture customer feedback while the interaction is still fresh and meaningful.
Trigger Targeted Follow-Ups Automatically
Leverage the Delighted phone integration to send surveys selectively based on campaign outcomes. Deliver more relevant follow-ups and improve response rates without spamming disengaged leads.
An Overview of Delighted Integration and CloudTalk
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What Changes When Your Team Calls From CloudTalk Numbers?
Want 3x more of your calls picked up and up to 40% fewer missed? These teams got there with local numbers, one phone system and AI.
3x Pickup Rate With Local Mobile Numbers
“With CloudTalk, we could get real mobile numbers in-region, not just landlines. It made a huge difference in deliverability and how prospects responded.”
Up to 40% Fewer Missed Calls Globally
“CloudTalk isn't just a tool, it's become a core part of how we connect with prospects, manage conversations, and grow our presence in the U.S. market.”
From a Personal iPhone to Local Numbers
“We went from juggling personal phones and manual call forwarding to a unified platform that saves us time and delivers a much better customer experience.”
Missed Calls Cut From 80% to Just 16%
“Customers used to wait over 20 minutes just to speak to an agent. Now, they get through in 3 to 4 minutes. We also went from missing 80% of calls to just 16%.”
40% More Connected Calls for Sales Reps
“Find a tool that's not only reliable but can scale with your growth. CloudTalk offered us the consistency and support we needed to expand with confidence.”
500+ SDRs on One Global Phone System
“We managed to reduce sales operations by 40 hours per month and give our team the tools they need to scale globally, without sacrificing efficiency.”
Is your existing phone system more drama than dial tone? Book a chat with CloudTalk - we make calls fun again!
Join thousands of teams already growing with CloudTalk.
Frequently asked questions
The Delighted API integration can be set up in minutes using Tray.io automations to pull survey data into CloudTalk workflows.
The Delighted Integration is available, but Tray.io may require a subscription. Contact our team for full Delighted pricing info.
Through the Delighted CTI integration, survey responses and unsubscribe data are synced into CloudTalk automatically post-call.
With the Delighted phone integration, you can import recent survey results, customer sentiment scores, unsubscribes, and bounces.
No, calling is done through CloudTalk via the Delighted calling integration; Delighted manages feedback, not phone functionality.
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