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Milan Novotný

Milan Novotný is Director of SEO & Content at CloudTalk, where he leads marketing initiatives that strengthen customer experience and accelerate sales growth. With more than a decade of experience in SaaS, Milan has helped companies expand internationally, build customer-first go-to-market strategies, and develop high-performing teams. His expertise spans customer journey design, content-led sales enablement, and CX-focused demand generation. Beyond CloudTalk, he mentors startups at Techstars, guiding founders on how to align growth with customer needs and scalable go-to-market models. Milan writes about customer experience, sales leadership, and strategies that help SaaS businesses thrive in competitive global markets.

More about Milan

Milan Novotný is a SaaS growth leader with deep expertise in customer experience, sales enablement, and go-to-market strategy. As Director of SEO & Content at CloudTalk, he heads a cross-functional team responsible for creating customer-first strategies that drive meaningful conversations, build trust, and accelerate revenue growth. His work centers on aligning marketing with sales to deliver consistent experiences across the entire customer journey.

With over 10 years in the SaaS industry, Milan has played a key role in scaling companies through international expansion, GTM planning, and customer-centric marketing. At CloudTalk, he focuses on turning complex communication needs into simple, effective solutions for sales and support teams worldwide. His leadership ensures that every piece of content, campaign, or initiative contributes not just to visibility, but to stronger customer engagement and long-term loyalty.

Milan’s approach emphasizes sales enablement and CX-driven growth. By bridging marketing and sales, he creates strategies that help teams close deals faster, improve onboarding experiences, and deliver value throughout the customer lifecycle. He has also championed content and video initiatives that position CloudTalk as a trusted partner for businesses seeking to modernize their communication stack.

In addition to his work at CloudTalk, Milan is a Growth Mentor at Techstars, where he advises startups on building scalable go-to-market models, optimizing customer experiences, and aligning growth with real-world sales outcomes. His mentorship spans industries, giving him insight into how customer experience principles can be adapted to diverse business models while maintaining a focus on measurable impact.

Throughout his career, Milan has held leadership roles in agencies, startups, and scaleups, consistently driving results by putting the customer at the center of growth strategy. His expertise includes go-to-market planning, demand generation, sales process optimization, and content-led customer engagement.

As an author for CloudTalk, Milan shares insights on customer experience, sales growth, and go-to-market excellence. His writing is designed to help sales and support leaders understand how customer-first strategies can transform business outcomes, turning everyday interactions into long-term competitive advantages.

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Milan Novotný

30 May 2025

Toronto, Canada

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