Grasshopper vs Nextiva: Which One Is Best For Your Business?

Grasshopper vs Nextiva

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Grasshopper vs Nextiva

and How They Compare to CloudTalk

	Grasshopper	Nextiva	CloudTalk
Annual price overview (per user/per month)	$26-$80	$17.95 – $67.95+	$25 - $50
Free trial	Yes - 7 days. Doesn’t require a credit card.	Yes - 7 days for the first plan. Demo option for other plans.	Yes - 14 days. Doesn't require a credit card.
Integrations	Integrates with 8 external tools, including Skype, Livechat, and Google Voice.	Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations with higher plans	40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile application	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS. Available in a Starter plan.
Call recording	Does not offer any call recording functionality.	Available from Enterprise plan.	Available in all plans.
Call tagging	Does not mention this feature.	Does not offer a built-in Call notes/tags feature.	CloudTalk allows you to add notes and tags for each customer after a call has ended.
Click-to-call	Does not mention this feature.	Does not feature click to call.	Yes, available in all plans.
ACD	Does not mention this feature.	Features only an Auto attendant tool.	Yes
Voicemail	Offers a voicemail transcription.	The shared voicemail inbox gathers all messages at one place.	You can create individualized or group voicemail messages and play them from the internet browser.
Open API	Yes	Does not mention this feature.	Yes
Customer support	Customer support via the GoTo platform. Phone support and Knowledge Base articles available.	Offers 24/7 email, chat and phone support for each plan.	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

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Grasshopper vs Nextiva

Pricing: Which Service Fits Your Budget?

Grasshopper

Offers 3 plans. If paid annually, they range from $26 to $80 a month. Their cheapest Solo plan comes with just one phone number.

Nextiva

Offers 4 plans. Costs range between $17.99 and $67.95 annually and $24.95 to $75.95 monthly.

Pricing winner:
Nextiva

Nextiva offers cheaper plans for better value.

Features: Which Service Fits Your Budget?

Grasshopper

Grasshopper offers several outstanding features, such as automated attendant and customizable hold music features.

On the other hand, Grasshopper only integrates with a handful of systems, such as Google Voice or Skype.

Nextiva

Nextiva mainly offers advanced IVR and truly professional greetings. With Enterprise plan higher, you get unlimited SMS, voice transcription plus a single sign-on.

Unlike Grasshopper, it offers many integration possibilities. You get Zendesk, HubSpot, Salesforce, and many more.

Features winner:
Nextiva

In terms of features, Nextiva is a better fit for scaling business.

Customer Satisfaction: Which Service Has the Happiest Customers?

Grasshopper

Grasshopper scored 4.4 / 5 on Capterra (314 reviews) and 4.1 / 5 on G2 (131 reviews). Users love the customizability of the software.

However, some Grasshopper customers claim that the calls don’t always go through, and support is sometimes hard to reach. Especially from outside the US.

Nextiva

Nextiva earned a score of 4.2 / 5 on Capterra (186 reviews) and 4.4 out of 5 on G2 (749 reviews).

Customers see Nextiva as a very straightforward, user friendly and flexible solution. That said, users criticized customer service, sound quality and frequent bugs (dropped calls).

Customer Satisfaction winner: Nextiva

While Grasshopper scored more highly on Capterra, it came up short on G2. Therefore, we proclaim Nextiva a winner.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Grasshopper and Nextiva

Grasshopper only has 16 of them. CloudTalk has you covered with 70 tools that can adapt to all of your business’ needs.

Nextiva focuses mainly on a desktop application. We launched a remastered CloudTalk Go application that allows you to call with ease from anywhere.

CloudTalk has more advanced capabilities compared to Grasshopper calling tools – such as ACD, IVR, call recording, and skill-based routing.

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Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Our flagship tools include several advanced dialers(power and smart).

Furthermore, your reps can be better informed about customers’ calling history thanks to Call Notes and Tags. CloudTalk also lets you keep a local presence. We offer over 140 international numbers.

EXPLORE FEATURES

4 More Reasons to Choose CloudTalk

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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