Grasshopper vs Nextiva

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Grasshopper vs Nextiva and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Free trial

Integrations

Mobile application

Call recording

Call tagging

Click-to-call

ACD

Voicemail

Open API

Customer support

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

Available in all plans.

CloudTalk allows you to add notes and tags for each customer after a call has ended.

Yes, available in all plans.

You can create individualized or group voicemail messages and play them from the internet browser.

Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

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Grasshopper

$26 – $80

Yes – 7 days. Doesn’t require a credit card.

Integrates with 8 external tools, including Skype, Livechat, and Google Voice.

Yes, compatible with both Android and iOS.

Does not offer any call recording functionality.

Does not mention this feature.

Offers a voicemail transcription.

Customer support via the GoTo platform. Phone support and Knowledge Base articles available.

Nextiva

$17.95 – $67.95+

Yes – 7 days for the first plan. Demo option for other plans.

Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations with higher plans

Yes, compatible with both Android and iOS.

Available from Enterprise plan.

Does not offer a built-in Call notes/tags feature.

Does not feature click to call.

Features only an Auto attendant tool.

The shared voicemail inbox gathers all messages at one place.

Does not mention this feature.

Offers 24/7 email, chat and phone support for each plan.

Discuss the detailed comparison and choose your winner.

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Grasshopper vs Nextiva

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

Offers 3 plans. If paid annually, they range from $26 to $80 a month. Their cheapest Solo plan comes with just one phone number.

Offers 4 plans. Costs range between $17.99 and $67.95 annually and $24.95 to $75.95 monthly.

Nextiva offers cheaper plans for better value.

Result

Features: Which Phone System
Powers Your Team Better?

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Grasshopper offers several outstanding features, such as automated attendant and customizable hold music features.

On the other hand, Grasshopper only integrates with a handful of systems, such as Google Voice or Skype.

Nextiva mainly offers advanced IVR and truly professional greetings. With Enterprise plan higher, you get unlimited SMS, voice transcription plus a single sign-on.

Unlike Grasshopper, it offers many integration possibilities. You get Zendesk, HubSpot, Salesforce, and many more.

In terms of features, Nextiva is a better fit for scaling business.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Grasshopper scored 4.4 / 5 on Capterra (314 reviews) and 4.1 / 5 on G2 (131 reviews). Users love the customizability of the software.

However, some Grasshopper customers claim that the calls don’t always go through, and support is sometimes hard to reach. Especially from outside the US.

Nextiva earned a score of 4.2 / 5 on Capterra (186 reviews) and 4.4 out of 5 on G2 (749 reviews).

Customers see Nextiva as a very straightforward, user friendly and flexible solution. That said, users criticized customer service, sound quality and frequent bugs (dropped calls).

While Grasshopper scored more highly on Capterra, it came up short on G2. Therefore, we proclaim Nextiva a winner.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Grasshopper and Nextiva

Grasshopper only has 16 of them. CloudTalk has you covered with 100 tools that can adapt to all of your business’ needs.

Nextiva focuses mainly on a desktop application. We launched a remastered CloudTalk Go application that allows you to call with ease from anywhere.

CloudTalk has more advanced capabilities compared to Grasshopper calling tools – such as ACD, IVR, call recording, and skill-based routing.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Our flagship tools include several advanced dialers(power and smart).

Furthermore, your reps can be better informed about customers’ calling history thanks to Call Notes and Tags. CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround