Hosted Contact Center Pricing: Your Go-To Guide
Discover how to get the best service at the right price with our detailed guide and provider comparison.
Industry average
$45.00Per user monthly
Average price is based on 30 main competitors pricings.
Highest price
$175.00Per user monthly
The highest price is based on 30 main competitors pricings.
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
Trusted by 30,000+ sales & support professionals to power more & better conversations
Compare Hosted Contact Center Software Costs
| Company | Pricing & plans | Top features | Reviews | More details |
|---|---|---|---|---|
| CloudTalk | 4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request | Power dialer, International numbers, Call flow designer, IVR, Click to Call | 4.3/5 | Learn more → |
| Grasshopper | 4 plans, $14 (for one user) – $80 per user/month billed annually. | Call Forwarding, Voicemail Transcription, Sms Messaging, And A Virtual Receptionist | 4/5 | Learn more → |
| RingCentral | 3 plans, $20 – $35 per user/month billed annually | Real-time Metrics Voicemail Transcriptions SMS International Numbers Conference Calls | 4/5 | Learn more → |
| Nextiva | 3 plans, $18.95 – $32.95 per user/month billed annually | Video Conferencing Call Recording Call Routing Workflow Capability Automated Attendants | 4.5/5 | Learn more → |
| Ooma | 3 plans, $19.95 – $29.95 per user/month billed annually | Call Forwarding, Call Queuing, Ring Groups, Virtual Receptionists, Business, And A Mobile App For Seamless Remote Communication | 4.6/5 | Learn more → |
| Vonage Business Communications | 3 quote-based plans | Phone calls&Messages, Auto-attendant, Voice&Video, Conferencing, Call Forwarding | 4.3/5 | Learn more → |
| Mitel | Quote-based plans | Cloud-Based Phone Systems, Unified Communications, Contact Center Capabilities Like Acw, Team Collaboration Tools, and Advanced Call Management | 3.8/5 |
Understanding Hosted Contact Center Pricing
Subscription Fees
The cost of using the hosted contact center platform is usually charged per user or agent monthly or annually.
Usage-Based Costs
These costs vary based on actual usage, like the number of call minutes, SMS messages, or data used.
Add-Ons & Features
These are extra costs for additional features. They may be charged once or through a subscription.
How Much Does a Hosted Contact Center Software Cost?
Hosted contact center pricing typically ranges from $20 to $140 per user per month, depending on the features and number of users. Costs can also include voice charges, setup fees, training, and integrations.
Hosted solutions have lower upfront costs and greater flexibility than on-premise systems. Choosing the right solution means understanding your needs and comparing different providers.
CloudTalk is simple to use with intuitive features that are easy to grasp and start using. They have an affordable pricing scheme that takes no time to get started. Their customer support team is superb and helpful and always gets us working again.”
What Else Affects Hosted Contact Center Pricing?
Company Size and Call Volume: Larger companies or those with more calls may need more advanced solutions, increasing costs. Providers offer plans suited to different sizes and call volumes.
Currency and Exchange Rates: Fluctuating exchange rates may impact the final amount, especially if the service is billed in a different currency. This means you might pay more or less than expected.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.”
Head of Customer Service at DiscoverCars
International Calling: Calls abroad may have extra charges beyond the standard plan, starting at $6 per call. If you run a global business, you should check international rates to avoid unexpected costs.
Type of Solution: Costs vary based on whether the contact center is on-premises, cloud-hosted, or hybrid. Cloud solutions have lower upfront costs, while on-premises solutions require a higher initial investment.
As a global business, we were in dire need of a reliable and flexible VoIP solution that could handle our international communication requirements without bogging us down with time-consuming paperwork. That’s when we found CloudTalk, and it has been a game-changer for us.
Co-Founder at PlanRadar
How a Hosted Contact Center Saves You Money
Reduce Upfront Costs
Avoid buying expensive hardware by paying a subscription fee. The provider handles all your technology needs, including software updates.
Scale Easily & Efficiently
Effortlessly adjust operations to meet demand without new infrastructure. It is ideal for handling seasonal changes or expanding globally.
Save on Operational Costs
Reduce utilities, office space, and server maintenance costs by letting agents work remotely from any location with internet access.
Enjoy Limitless Business
Communication with VoIP
Join thousands of teams already growing with CloudTalk.
Flexible Pricing Plans to Scale with You
Compare our plans
What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
Frequently asked questions
A hosted call center system is a cloud-based service where a third-party provider manages the call center technology and infrastructure. Businesses use it to handle customer calls and communications without needing on-premises equipment. This setup offers flexibility, scalability, and reduced upfront costs. Agents can work from anywhere with internet access.
Unlike traditional phone systems, a hosted call center solution runs online without needing physical hardware. It offers more flexibility, easier scaling, and lower upfront costs, and it better supports remote work than traditional setups.
The main benefits of a hosted phone system include lower upfront costs, easy scalability, and flexibility to adjust to business needs. It supports remote work, reduces maintenance responsibilities, and offers advanced features like Call Routing and Analytics without needing on-site hardware.
Yes, you can customize the features and pricing of a hosted call center. Providers often offer flexible plans where you can choose features like IVR, CRM integration, or Call Recording. Pricing can be adjusted based on user count, selected features, and usage needs, allowing businesses to tailor solutions to their specific requirements and budget.
The level of customer support included in hosted contact center pricing typically varies by provider and plan. Most plans offer basic support, such as 24/7 access to help desks, online resources, and email support. Higher-tier plans may include more comprehensive options like dedicated account managers and advanced technical assistance. At CloudTalk, we offer 24/7 live human support even with our Essential plan, starting at just $30/user per month.
To determine a hosted call center's ROI and cost savings, compare the total costs—like subscription fees and usage charges—to your current expenses, such as hardware and maintenance. Consider benefits like reduced upfront costs, lower maintenance, and improved scalability. Include the added features and improved efficiency to estimate potential savings and ROI for your business.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touch