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Hosted Contact Center Pricing: Your Go-To Guide
Discover how to get the best service at the right price with our detailed guide and provider comparison.
Trusted by 230 companies worldwide
Compare Hosted Contact Center Software Costs
Company
Pricing & plans
Top features
Reviews
More details
CloudTalk
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Power dialer, International numbers, Call flow designer, IVR, Click to Call
Grasshopper
4 plans, $14 (for one user) – $80 per user/month billed annually.
Call Forwarding, Voicemail Transcription, Sms Messaging, And A Virtual Receptionist
RingCentral
3 plans, $20 – $35 per user/month billed annually
Real-time Metrics
Voicemail
Transcriptions
SMS
International Numbers
Conference Calls
Nextiva
3 plans, $18.95 – $32.95 per user/month billed annually
Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants
Ooma
3 plans, $19.95 – $29.95 per user/month billed annually
Call Forwarding, Call Queuing, Ring Groups, Virtual Receptionists, Business, And A Mobile App For Seamless Remote Communication
Vonage Business Communications
3 quote-based plans
Phone calls&Messages, Auto-attendant, Voice&Video, Conferencing, Call Forwarding
Mitel
Quote-based plans
Cloud-Based Phone Systems, Unified Communications, Contact Center Capabilities Like Acw, Team Collaboration Tools, and Advanced Call Management
Understanding Hosted Contact Center Pricing
Subscription Fees
The cost of using the hosted contact center platform is usually charged per user or agent monthly or annually.
Usage-Based Costs
These costs vary based on actual usage, like the number of call minutes, SMS messages, or data used.
Add-Ons & Features
These are extra costs for additional features. They may be charged once or through a subscription.
How Much Does a Hosted Contact Center Software Cost?
Hosted contact center pricing typically ranges from $20 to $140 per user per month, depending on the features and number of users. Costs can also include voice charges, setup fees, training, and integrations.
Hosted solutions have lower upfront costs and greater flexibility than on-premise systems. Choosing the right solution means understanding your needs and comparing different providers.
CloudTalk is simple to use with intuitive features that are easy to grasp and start using. They have an affordable pricing scheme that takes no time to get started. Their customer support team is superb and helpful and always gets us working again.”
What Else Affects Hosted Contact Center Pricing?
Company Size and Call Volume: Larger companies or those with more calls may need more advanced solutions, increasing costs. Providers offer plans suited to different sizes and call volumes.
Currency and Exchange Rates: Fluctuating exchange rates may impact the final amount, especially if the service is billed in a different currency. This means you might pay more or less than expected.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.”
International Calling: Calls abroad may have extra charges beyond the standard plan, starting at $6 per call. If you run a global business, you should check international rates to avoid unexpected costs.
Type of Solution: Costs vary based on whether the contact center is on-premises, cloud-hosted, or hybrid. Cloud solutions have lower upfront costs, while on-premises solutions require a higher initial investment.
As a global business, we were in dire need of a reliable and flexible VoIP solution that could handle our international communication requirements without bogging us down with time-consuming paperwork. That’s when we found CloudTalk, and it has been a game-changer for us.
Ibrahim Imam, Co-Founder at PlanRadar
Reduce Upfront Costs
Avoid buying expensive hardware by paying a subscription fee. The provider handles all your technology needs, including software updates.
Scale Easily & Efficiently
Effortlessly adjust operations to meet demand without new infrastructure. It is ideal for handling seasonal changes or expanding globally.
Save on Operational Costs
Reduce utilities, office space, and server maintenance costs by letting agents work remotely from any location with internet access.
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics
- Transcript Keyword Search Coming Soon
- CRM Integration
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
FAQs
What is a hosted call center system?
A hosted call center system is a cloud-based service where a third-party provider manages the call center technology and infrastructure. Businesses use it to handle customer calls and communications without needing on-premises equipment. This setup offers flexibility, scalability, and reduced upfront costs. Agents can work from anywhere with internet access.
How does a hosted call center solution differ from traditional phone systems?
Unlike traditional phone systems, a hosted call center solution runs online without needing physical hardware. It offers more flexibility, easier scaling, and lower upfront costs, and it better supports remote work than traditional setups.
What are the main benefits of adopting a hosted phone system?
The main benefits of a hosted phone system include lower upfront costs, easy scalability, and flexibility to adjust to business needs. It supports remote work, reduces maintenance responsibilities, and offers advanced features like Call Routing and Analytics without needing on-site hardware.
Can I customize the features and pricing of a hosted call center?
Yes, you can customize the features and pricing of a hosted call center. Providers often offer flexible plans where you can choose features like IVR, CRM integration, or Call Recording. Pricing can be adjusted based on user count, selected features, and usage needs, allowing businesses to tailor solutions to their specific requirements and budget.
What level of customer support is typically included in the hosted contact center pricing?
The level of customer support included in hosted contact center pricing typically varies by provider and plan. Most plans offer basic support, such as 24/7 access to help desks, online resources, and email support. Higher-tier plans may include more comprehensive options like dedicated account managers and advanced technical assistance. At CloudTalk, we offer 24/7 live human support even with our Essential plan, starting at just $30/user per month.
How can I determine a hosted call center’s ROI and cost savings for my business?
To determine a hosted call center’s ROI and cost savings, compare the total costs—like subscription fees and usage charges—to your current expenses, such as hardware and maintenance. Consider benefits like reduced upfront costs, lower maintenance, and improved scalability. Include the added features and improved efficiency to estimate potential savings and ROI for your business.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
