The Best Solutions for Your Budget: Hosted Call Center Pricing Guide

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Cost Comparison of the Best Hosted Call Center Software

Comparison

Pricing and plans

Top features

Best for

CloudTalk

4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request

Power dialer
International numbers
Call flow designer
IVR
Click to Call

Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.

Grasshopper

Solo plan is $31 per month and offers 1 phone number and 3 extensions; Partner plan offers 3 phone numbers and 6 extensions and is $51 per month; Small Business plan is $89 and offers 5 phone numbers with unlimited extensions. All plans come with an unlimited number of users

Call Forwarding, Voicemail Transcription, Sms Messaging, And A Virtual Receptionist

Grasshopper is an excellent choice for small businesses and entrepreneurs seeking professional communication solutions without the complexity of traditional office phone systems.

RingCentral

3 plans, $20 – $35 per user/month billed annually

Real-time Metrics
Voicemail
Transcriptions
SMS
International Numbers
Conference Calls

Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.

Nextiva

3 plans, $18.95 – $32.95 per user/month billed annually

Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants

Businesses who need a robust, secure and reliable enterprise phone system that works across every device.

Ooma

Ooma provides cost-effective pricing starting at an affordable monthly rate. Their Essentials plan is 19.95 per user/month, their Pro plan is 24.95 per user/month, and their Pro Plus plan is 29.95 per user/month

Call Forwarding, Call Queuing, Ring Groups, Virtual Receptionists, Business, And A Mobile App For Seamless Remote Communication

Ooma’s services are perfect for small businesses and entrepreneurs looking for easy-to-use VoIP solutions that maintain a professional image.

Vonage

3 quote-based plans

Phone calls&Messages
Auto-attendant
Voice&Video Conferencing
Call Forwarding

Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Mitel

Mitel offers a variety of flexible pricing plans tailored to individual business needs. For specific pricing details, you’ll need to request a quote on their website

Cloud-Based Phone Systems, Unified Communications, Contact Center Capabilities Like Acw, Team Collaboration Tools, and Advanced Call Management

Mitel caters to businesses of all sizes, making it an ideal choice for small, medium, and large enterprises seeking highly scalable and adaptable communication and collaboration solutions.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

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4.3/5

840 reviews

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4.4/5

310 reviews

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4.5/5

260 reviews

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Factors Affecting Hosted Call Center Software Pricing

Number of Users

Hosted center software pricing often scales with the number of users or extensions onboarded. As the number of users increases, the cost may vary accordingly to accommodate the additional resources and infrastructure needed to support them.

Pricing estimate: $15-150

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Features and Functionality

Different pricing plans offer varying sets of features and functionalities. Providers may offer add-on features that cater to specific business needs, allowing businesses to choose packages that align with their requirements and budget.

Pricing estimate: $20-200

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Usage and Call Volume

Pricing may be influenced by the number of minutes or calls made through the hosted center software. Depending on usage patterns, providers may offer plans with different call volume thresholds or charge on a per-minute or per-call basis.

Pricing estimate: $50-500

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International Calling

Calls abroad may incur additional rates and charges beyond the standard plan. Businesses with a global reach should carefully consider the pricing structure for international calls to avoid unexpected expenses.

Pricing starts at $6 a piece

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Examples of CloudTalk’s pricing per country per month

COUNTRY

ACTIVATION FEE

MONTHLY FEE

United Kingdom

$0

$6

United States

$0

$6

Canada

$0

$6

Australia

$0

$6

Spain

$0

$6

Portugal

$0

$6

Brazil

$0

$6

Chile

$6

Israel

$6

China

$20

Cayman Islands

$35

$30

India

$20

Indonesia

$30

Philippines

$15

$20

Ghana

$15

$25

EXPAND WITH US

AVAILABLE

24/7

Customer Support

SECURE

24/7

Security and Data Monitoring

VERSATILE

70+

Premium Features

RELIABLE

99.99%

Uptime SLA

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Cost Efficiency: Lower upfront costs and predictable monthly expenses

Hosted call centers eliminate the need for expensive on-premise hardware and maintenance, resulting in significant upfront cost savings. Businesses can enjoy predictable monthly expenses with transparent pricing plans, avoiding unexpected fees.

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Scalability: Easily add or remove users and features as needed

With hosted phone systems, businesses can effortlessly scale their communication infrastructure by adding or removing users and features to adapt to changing requirements. This flexibility ensures seamless growth without costly disruptions or delays.

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Flexibility: Remote and mobile access for employees

Hosted call centers empower employees to work from anywhere with internet connectivity, facilitating remote work options and increasing productivity. Mobile apps and softphones enable staff to remain connected even while on the go.

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Collaboration: Unified communication features for improved team collaboration

By integrating various communication tools such as voice, video conferencing, instant messaging, and file sharing into a unified platform, hosted phone systems foster enhanced collaboration among team members.

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How Hosted Call Center Features Can Help You Succeed

Keep Track of Important Messages with Voicemail-to-email

Access and manage voicemails easily from preferred email clients, ensuring they never miss important messages even when away from their phones. Voicemail-to-email converts voicemail messages into audio files and sends them directly to the user’s email inbox.

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Resolve Issues Faster with Auto-attendant

Enable efficient call routing and enhance the professional image of the business. An auto-attendant is an automated voice system that greets callers with a pre-recorded message and presents them with a menu of options with the appropriate department or extension.

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Improve efficiency with Call forwarding

Prevent missed opportunities and improve overall call-handling efficiency. Redirect incoming calls to another designated phone number or extension, even if the primary line is busy or unattended.

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Boost FCR rates with Interactive Voice Response

Improve efficiency and customer satisfaction with Interactive Voice Response. IVR streamlines customer interactions with automated voice prompts and keypad navigation, allowing callers to access information quick.

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FAQ

What is a hosted call center system?

A hosted call center, also known as a cloud-based phone system, is a communication solution where the phone services are delivered and managed through the internet by a third-party provider like Cloudtalk. It eliminates the need for on-site hardware, offering flexibility, scalability, and cost-effectiveness to businesses.

How does a hosted call center solution differ from traditional phone systems?

Unlike traditional phone systems that require substantial upfront investments in hardware and maintenance, a hosted call center solution operates on the cloud, providing instant access to advanced call center features without the need for physical infrastructure. This results in quicker setup, seamless remote access, and better cost-efficiency. Check more reasons in this article.

How much does hosted telephony cost?

The cost of a hosted telephony solution varies depending on factors like the number of users, desired features, and provider. Cloudtalk offers customized pricing plans tailored to meet the specific needs of businesses, ensuring a transparent and budget-friendly approach.

What are the main benefits of adopting a hosted phone system?

Hosted phone systems bring numerous benefits, including enhanced mobility, scalability, automatic updates, and seamless integrations with other business tools. It empowers teams to work efficiently from anywhere while the provider handles maintenance and ensures cutting-edge features.

Can I customize the features and pricing of a hosted call center?

Yes, Cloudtalk allows businesses to customize features and pricing to tailor the solution to their specific needs. You can choose from a range of advanced call center features and scale the solution as your business grows.

What level of customer support is typically included in the pricing?

At Cloudtalk, we pride ourselves on providing exceptional customer support to our clients. Our pricing includes access to a dedicated support team, an extensive knowledge base, and regular updates, ensuring a smooth and reliable communication experience.

How can I determine the ROI and cost savings of a hosted call center for my business?

We provide businesses with detailed analytics and reporting tools, enabling you to track performance, evaluate call center efficiency, and quantify the tangible benefits your business gains from adopting our hosted phone system. Check out our ROI for sales and ROI for customer support.