Category - People management

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illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration sales pitch
2021-12-16

10 perfect sales pitch examples and how to write your own

The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]

illustration collaborative leadership
2021-12-09

What is collaborative leadership and how to build it

It is often said that the whole is greater than the sum of its parts. Modern companies, from the smallest […]

call scoring
2021-11-30

What is Call Scoring? Guide to improving agents performance

First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]

illustration call center burnout
2021-09-09

11 Ways To Reduce Agent Attrition in Call Centers

Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]

Illustration robot automation
2021-08-03

Autodialer – the key to increasing productivity of your agents

When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]

illustration call center agent web
2021-05-26

7 Tips for using Call Routing to Improve Agents’ Efficiency

Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]

illustration burnout 5 ways
2021-05-18

5 Ways To Prevent Call Center Burnout

It is common knowledge that many call centre executives burnout, some even get critical. But why is it such a […]

illustration productivity methods
2021-03-09

8 proven methods for increasing productivity in your remote customer service team

The productivity of your team is one of the key factors of business success. When working remotely it is hard […]

How to deal with stress in a call center?
2021-01-01

How to deal with stress in a call center?

Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress management techniques for call center […]