Category - People management

photo positive negative feedback

The Difference Between Positive and Negative Feedback at Work

When at work, we want nothing more than positive feedback from our colleagues. We want to hear that we are […]

Prospecting methods

8 Sales Prospecting Methods That Actually Work

Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on […]

Top 20 Call Center Quotes

Top 110 Call Center Quotes – CloudTalk

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent […]

effective workflow

How to Improve Call Center Agent Performance

A strong call center is the backbone of a company. After all, customers often make purchase decisions based on how […]

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8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

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Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

illustration sales pitch

10 perfect sales pitch examples and how to write your own

The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]

illustration collaborative leadership

What is collaborative leadership and how to build it

It is often said that the whole is greater than the sum of its parts. Modern companies, from the smallest […]

call scoring

What is Call Scoring? Guide to improving agents performance

First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]

illustration call center burnout

11 Ways To Reduce Agent Attrition in Call Centers

Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]