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Top 20 Call Center Quotes
2022-11-02

Top 110 Call Center Quotes – CloudTalk

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent […]

effective workflow
2022-11-02

How to Improve Call Center Agent Performance

A strong call center is the backbone of a company. After all, customers often make purchase decisions based on how […]

illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration sales pitch
2021-12-16

10 perfect sales pitch examples and how to write your own

The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]

illustration collaborative leadership
2021-12-09

What is collaborative leadership and how to build it

It is often said that the whole is greater than the sum of its parts. Modern companies, from the smallest […]

call scoring
2021-11-30

What is Call Scoring? Guide to improving agents performance

First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]

illustration call center burnout
2021-09-09

11 Ways To Reduce Agent Attrition in Call Centers

Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]

Illustration robot automation
2021-08-03

Autodialer – the key to increasing productivity of your agents

When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]

illustration call center agent web
2021-05-26

7 Tips for using Call Routing to Improve Agents’ Efficiency

Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]

illustration burnout 5 ways
2021-05-18

5 Ways To Prevent Call Center Burnout

It is common knowledge that many call centre executives burnout, some even get critical. But why is it such a […]