Category - People management

photo positive negative feedback
2022-12-13

The Difference Between Positive and Negative Feedback at Work

When at work, we want nothing more than positive feedback from our colleagues. We want to hear that we are […]

Prospecting methods
2022-12-01

8 Sales Prospecting Methods That Actually Work

Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on […]

Top 20 Call Center Quotes
2022-11-02

Top 110 Call Center Quotes – CloudTalk

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent […]

effective workflow
2022-11-02

How to Improve Call Center Agent Performance

A strong call center is the backbone of a company. After all, customers often make purchase decisions based on how […]

illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

illustration sales pitch
2021-12-16

10 perfect sales pitch examples and how to write your own

The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]

illustration collaborative leadership
2021-12-09

What is collaborative leadership and how to build it

It is often said that the whole is greater than the sum of its parts. Modern companies, from the smallest […]

call scoring
2021-11-30

What is Call Scoring? Guide to improving agents performance

First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]

illustration call center burnout
2021-09-09

11 Ways To Reduce Agent Attrition in Call Centers

Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]

Categories

CloudTalk call center software ebook