Effective meetingsPeople management

Virtual Meetings: Understanding + Improving Them in 2024

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Remote workEffective meetings

Virtual Team Communication: Challenges, Tips & More for 2024

A. Viktória Filová | 11. April 2024
Call CenterFeatures

Call Center Monitoring: 7 Practices, Benefits & Tools

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illustration sales pitch
AgentsPeople management

10 perfect sales pitch examples and how to write your own

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photo positive negative feedback
People managementCall Center

The Difference Between Positive and Negative Feedback at Work

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Prospecting methods
AgentsPeople management

8 Sales Prospecting Methods That Actually Work

A. Kozma | 1. December 2022
Top 20 Call Center Quotes
AgentsPeople management

Top 110 Call Center Quotes – CloudTalk

A. Kozma | 2. November 2022
effective workflow
AgentsPeople management

How to Improve Call Center Agent Performance

A. Kozma
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8 Ways to Improve the Work Performance of your Call Center Agents

N. Mrázová | 2. May 2022
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People management

Best 11 Customer Service Games, Activities, and Training Ideas

N. Mrázová | 25. April 2022
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People management

What is collaborative leadership and how to build it

N. Mrázová | 9. December 2021
call scoring
People managementAgents

What is Call Scoring? Guide to improving agents performance

N. Mrázová | 30. November 2021
illustration call center burnout
AgentsPeople management

11 Ways To Reduce Agent Attrition in Call Centers

N. Mrázová | 9. September 2021
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Supercharge Your Agents with an Auto Dialer for Sales

N. Mrázová | 3. August 2021
illustration call center agent web

7 Tips for using Call Routing to Improve Agents’ Efficiency

Q. Malloy | 26. May 2021