Category - People management
Top 110 Call Center Quotes – CloudTalk
If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent […]
How to Improve Call Center Agent Performance
A strong call center is the backbone of a company. After all, customers often make purchase decisions based on how […]
8 Ways to Improve the Work Performance of your Call Center Agents
In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]
10 perfect sales pitch examples and how to write your own
The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]
What is collaborative leadership and how to build it
It is often said that the whole is greater than the sum of its parts. Modern companies, from the smallest […]
What is Call Scoring? Guide to improving agents performance
First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]
11 Ways To Reduce Agent Attrition in Call Centers
Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]
Autodialer – the key to increasing productivity of your agents
When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]
7 Tips for using Call Routing to Improve Agents’ Efficiency
Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]
5 Ways To Prevent Call Center Burnout
It is common knowledge that many call centre executives burnout, some even get critical. But why is it such a […]
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