Category - People management
8 Ways to Improve the Work Performance of your Call Center Agents
In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]
10 perfect sales pitch examples and how to write your own
The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]
What is collaborative leadership and how to build it
It is often said that the whole is greater than the sum of its parts. Modern companies, from the smallest […]
What is Call Scoring? Guide to improving agents performance
First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]
11 Ways To Reduce Agent Attrition in Call Centers
Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]
Autodialer – the key to increasing productivity of your agents
When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]
7 Tips for using Call Routing to Improve Agents’ Efficiency
Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]
5 Ways To Prevent Call Center Burnout
It is common knowledge that many call centre executives burnout, some even get critical. But why is it such a […]
8 proven methods for increasing productivity in your remote customer service team
The productivity of your team is one of the key factors of business success. When working remotely it is hard […]
How to deal with stress in a call center?
Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress management techniques for call center […]
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