TL;DR: CloudTalk is the best Easybell alternative for sales and support teams that want a full cloud phone system with built-in tools; NFON or Placetel for teams that need German hosting; dus.net or sipgate for teams that only need a SIP trunk.
- 01CloudTalk: best for sales and support teams that want a cloud phone system with built-in tools
- 02Placetel: best for German SMEs that want a cloud PBX with many features
- 03sipgate: best for small teams that want simple German cloud telephony
- 04fonial: best for small businesses that want a low-cost cloud PBX
- 05comdesk: best for medium and large companies with call center needs
- 06NFON: best for German mid-size companies that want a German-hosted cloud PBX
- 07Enreach Swyx: best for German companies that want unified communications with Microsoft Teams
- 08Aircall: best for support and sales teams that live in a CRM
- 093CX: best for IT teams that want to keep running their own PBX
- 10dus.net: best for technical teams that want lean SIP trunks
On CloudTalk, numbers and calling come with the plan, so there's no separate trunk to book. Call queues come with every plan from $25 per user per month; IVR, skill-based routing and 100+ CRM and helpdesk integrations start on Essential ($29); and you can port your German local, national and toll-free numbers in.
Easybell is a Berlin carrier with cheap SIP trunks, a simple cloud PBX on German servers and no minimum contract. Teams leave it when the PBX has to run on Easybell's own trunk, costs grow per channel and per minute, and sales or support work needs CRM sync and AI that Easybell doesn't build in.
10 Best Easybell Alternatives: Comparison Table
| # | Tool | Best For | Server Location | Starting Price | Rating |
|---|---|---|---|---|---|
| 0 | Easybell (baseline) | Low-cost SIP trunks with a simple cloud PBX | Germany (reserved server per customer) | Cloud PBX Basic €0 for 5 seats, plus a SIP trunk from €1.95/month after 6 free months | 4.4/5 (Trustpilot, 1,886 reviews) |
| 1 | CloudTalk (Editor's Pick) | Sales and support teams that want built-in tools | Not stated (AWS and Google Cloud, 9 locations globally) | $25/user/month | 4.4/5 (G2) |
| 2 | Placetel | German SMEs that want many PBX features | Germany | €6.90/user/month (24-month term, 2-user minimum) | 4.3/5 (Capterra DE, 11 reviews) |
| 3 | sipgate | Small teams that want simple self-serve telephony | Germany | €12.95/user/month (2-user minimum) | 3.0/5 (Capterra DE, 1 review) |
| 4 | fonial | Small businesses on a tight budget | Germany | €3.90 per active number/month | 3.9/5 (Trustpilot, 80 reviews) |
| 5 | comdesk | Medium and large teams with call center needs | Germany | €3.90/user/month (12-month term) | No reviews on G2, Capterra DE or Trustpilot |
| 6 | NFON | Mid-size companies that want German hosting and BSI C5 | Germany | €4.80/extension/month (modular licence) | 4.0/5 (Capterra DE, 19 reviews) |
| 7 | Enreach Swyx | Unified communications with Microsoft Teams | European data center (SwyxON) or your own server | Partner pricing, not published | No reviews on G2, Capterra DE or Trustpilot |
| 8 | Aircall | Teams that work from a CRM | Partly EU (recordings, voicemail and transcripts in AWS Frankfurt) | €30/licence/month (annual, 3-licence minimum) | 4.4/5 (G2, 1,650+ reviews) |
| 9 | 3CX | IT teams that run their own PBX | Wherever you host it | $300/year per system (Basic, 8 simultaneous calls) | 4.4/5 (G2, 548 reviews) |
| 10 | dus.net | Lean SIP trunks for your own PBX | Germany (own data center) | €10.02/month (business flex) | No reviews on G2, Capterra DE or Trustpilot |
Go from a carrier and a basic PBX to one phone system
According to Bitkom's 2026 Cloud Report, 59% of German companies name lock-in, such as hard data exports or migrations, as the biggest barrier to switching cloud providers. On a phone system, that lock-in sits in your numbers: the main line on your invoices, the direct-dial extensions on business cards, and call flows someone built years ago.
The usual workaround is to stretch the carrier: more trunk channels, the Pro tier for the Call Flow Creator, a Fair Flat for mobile minutes and a separate tool for CRM logging. Each fix adds a line to the invoice and one more system to maintain.
Leaving Easybell is cheap: it charges nothing for outgoing number ports and has no minimum term. What you have to decide is the kind of system you move to. We reviewed the 10 best Easybell alternatives, and below you'll see which ones replace only the trunk, which replace the whole phone system, and how each handles hosting, German support, contracts and German number prices.
Two questions decide the choice. Do you need a trunk for a PBX you keep, or a complete cloud phone system? And how much of the DACH checklist below does your company require?
Why Are Teams Searching for an Easybell Alternative?
Easybell is a carrier first, and its phone system is built around the trunk it sells. The search for an Easybell alternative usually starts once calls have to land in a CRM, feed a sales dialer or reach an AI agent, because each of those means another vendor.
What is Easybell?
easybell GmbH is a Berlin telephone and internet provider founded in 2006 and part of the Dstny group (headquartered in Brussels) since October 2022. For business customers it sells SIP trunks from 2 to 1,000 voice channels, a self-built Cloud PBX in Basic, Classic and Pro tiers, a Microsoft Teams Connector and a mobile and desktop app, with no minimum contract term. Easybell says over 60,000 companies use it, and it now operates in Germany, Austria, France, the Netherlands and Switzerland. This page covers Easybell's business telephony, not its DSL and fiber lines.
Per Easybell's business price list (checked October 28, 2026, all prices net of VAT), Cloud PBX Basic is free for up to 5 seats with any SIP trunk. Classic costs €9.95 a month for 10 seats, €22.45 for 25 and €34.95 for 50. Pro costs €14.95, €29.95 and €49.95 for the same bundles. Every Cloud PBX needs an Easybell SIP trunk, from Business 2 (6 months free, then €1.95 a month) up to Business 50 at €19.95.
6 Main Cons of Easybell That Make Teams Look for an Alternative
The six cons below come from Easybell's own Cloud PBX, SIP trunk and price-list pages, not from the Easybell comparisons Placetel and fonial publish.
1. The Cloud PBX Only Runs on an Easybell SIP Trunk
Easybell's Cloud PBX page states it can only be used with an Easybell SIP trunk, which costs extra, and booking the PBX adds a trunk automatically. You can't bring another carrier to Easybell's PBX, and the free Basic tier stops at 5 seats.
2. Routing, Reporting and the Desktop App Sit in Higher Tiers
IVR and call groups start on Classic. The Call Flow Creator, analytics with live wallboards and the desktop client for Windows and macOS are Pro-only. For a team that wants to see queue performance, Pro becomes the default tier.
3. No Native CRM or Helpdesk Integrations Named
Easybell's product pages list a TAPI interface and an FQDN connection for third-party AI apps, but name no native CRM or helpdesk integrations. Logging calls in HubSpot, Salesforce or Zendesk means another vendor. The same goes for AI: Easybell connects external voice AI, for example through its fonio.ai partnership, rather than building its own voicebot.
4. The Teams Route Stacks Licences
The Teams Connector itself is cheap at €5 a month per 10 users (€0.50 per account) with Easybell trunks. It also needs a paid Easybell SIP trunk, Microsoft 365 licences and, in most setups, Microsoft's paid Teams Phone add-on for Direct Routing. Most of that cost is Microsoft's, but you still manage three contracts for one phone line.
5. Support Runs on Hotline Hours Unless You Pay
Easybell's business hotline is open Monday to Friday from 8:00 to 20:00 and Saturday from 9:00 to 18:00, with email support and appointment booking. Round-the-clock help is a paid add-on: €2.95 a month for the 24h Premium Service Hotline, or €6.95 for Premium Service with static IPs and express fault clearing.
6. Calls Are Metered by the Minute
Without a Fair Flat, Easybell bills 0.98 cents a minute to German landlines and 9.8 cents a minute to German mobiles. Fair Flat packages cap the minutes, from 1,000 for €9.95 to 10,000 for €99.50, and standard rates resume once a package runs out. International flats cover only the EU, Switzerland, the UK, the US and Canada.
A September 2026 Trustpilot review from an Easybell telephony customer describes a support call that ended with the agent hanging up. Easybell replied publicly:
What the review says in English
Rated 1 out of 5. The reviewer says the support agent recited standard lines ("we are a VoIP provider") instead of answering the question, called the reviewer unfriendly when they pushed back, repeated the script and hung up after saying the line was bad. They don't recommend the company. Easybell replied that it was sorry, couldn't tell from the review what the question was, and offered its feedback and escalation email addresses. The reviewer added that they had already filled in Easybell's feedback form.
A five-star review from October 2026 gives the reasons customers stay: a stable line, fair prices and a contract they can cancel monthly.
What the review says in English
Rated 5 out of 5, titled "No problems at all": the connection is stable, the prices are good, the contract can be cancelled monthly and there are no peering problems.
What Is the Best Alternative to Easybell?
CloudTalk is the best Easybell alternative for sales and support teams that want a cloud phone system with built-in tools. It starts at $25 per user per month with call queues and the Call Flow Designer included, adds IVR and skill-based routing on Essential ($29), numbers and calling come from CloudTalk itself, and the platform runs on a 99.999% uptime SLA.
For a bare trunk or a budget PBX, dus.net, fonial and sipgate cost less. When German hosting is non-negotiable, Placetel and NFON make the safer shortlist.
5 Main Pros of CloudTalk and Why Teams Switch from Easybell
- One platform, no separate carrier: CloudTalk supplies the numbers and the calling, so there's no SIP trunk to book or cancel alongside the phone system. Calls run on a 99.999% uptime SLA.
- Queues on every plan, IVR from Essential: ring groups, call queues and queue callback are included from Starter; IVR, business hours, skill-based and condition-based routing start on Essential. The Call Flow Designer, a drag-and-drop editor for incoming call flows, is available on all packages. Edits go live without interrupting calls.
- Two-way CRM and helpdesk sync: 100+ native integrations start on Essential and sync contacts, calls, recordings, AI summaries and tags with tools such as HubSpot, Pipedrive and Zendesk; Salesforce joins on Expert.
- Per-user plans with minutes and global numbers: each plan has one price per user. Starter includes 500 domestic outbound minutes per user per month across the EU, UK, Iceland and Norway, Essential and Expert include unlimited domestic calls in the same countries (fair use applies), and you can buy numbers in 160+ countries.
- Support around the clock and the DACH paperwork: chat and email support run 24/7 on every plan, and CloudTalk lists GDPR, ISO/IEC 27001 and SOC 2 Type 2 compliance plus a public data processing agreement. Onboarding is available in German.
Replace the trunk, the tier upgrades and the extra tools with one plan
How We Chose the Best Easybell Alternatives and Competitors
We built this list for teams in Germany, Austria and Switzerland that are replacing Easybell's trunk, its Cloud PBX or both, and checked every vendor's legal and security pages as well as its prices.
How we review software
For nearly a decade, we've helped over 30,000 professionals find and implement smarter business communication tools. We've reviewed 200+ software tools across industries, analyzed 5,500+ verified customer reviews from platforms like G2, Capterra, Trustpilot and TrustRadius, and drawn insights from real user discussions on Reddit and Quora. In the past year alone, we published 1,000+ articles, each one written by humans for humans. Learn how we keep our content integrity and our software review methodology.
Hosting and provider origin weigh heavily in this market. Bitkom's 2026 Cloud Report1 found that 97% of German companies say data-center location matters when they choose a cloud provider, and 91% would prefer a German provider, though only 53% use one today. So every tool below gets the same six checks:
- 01GDPR compliance and certifications: GDPR statements plus certificates such as ISO 27001, SOC 2 or BSI C5.
- 02Server location in Germany or the EU: what the vendor says it stores or processes, and where.
- 03German-speaking support: who answers in German, through which channels and at what hours.
- 04Pricing clarity, contract length and German number prices: net or gross of VAT, minimum terms, seat minimums and what a new or ported number costs.
- 05Integrations: CRM, helpdesk and Microsoft Teams, native or through another vendor.
- 06AI and contact-center features: queues, dialers, call summaries and voice agents, included or sold on top.
The Top 10 Alternatives to Easybell for 2026
The table below puts Easybell next to CloudTalk and the three German providers that come up most often as alternatives. It adds the DACH rows, including German number prices, and the two rows that decide most Easybell switches: whether a trunk is required, and the contract length.
Easybell vs. CloudTalk, Placetel, sipgate and NFON
| Category | Easybell | CloudTalk | Placetel | sipgate | NFON |
|---|---|---|---|---|---|
| Starting price | Basic €0 (5 seats) plus trunk; Classic €9.95/month for 10 seats | $25/user/month | €6.90/user/month (24 months) or €8.90 monthly | €12.95/user/month | €4.80/extension/month plus activation |
| Minimum seats | Seat bundles of 10, 25 or 50 | 1 (Starter, Essential); 3 (Expert) | 2 (Enterprise 5) | 2 | Not stated |
| SIP trunk required | Yes, an Easybell trunk | No, numbers and calling included | No | No | No |
| Contract length | No minimum; cancel to month end | Annual or monthly billing | 1 or 24 months | Monthly, 1 day to month end | Not stated |
| Number coverage | Germany, Austria, France, Netherlands, Switzerland | Numbers in 160+ countries | German numbers; international range not stated | German numbers; international range not stated | Not stated |
| Rating | 4.4/5 (Trustpilot, 1,886 reviews) | 4.4/5 (G2) | 4.3/5 (Capterra DE) | 3.0/5 (Capterra DE, 1 review) | 4.0/5 (Capterra DE) |
| Compliance | GDPR stated; no certificates named | GDPR, ISO/IEC 27001, SOC 2 Type 2 | ISO 27001 data centers; GDPR | ISO/IEC 27001 data centers; GDPR and TKG | BSI C5 Type 2, ISO 27001, ISO 9001 |
| Server location DE | Yes, reserved server per customer | Not stated (AWS and Google Cloud, 9 locations globally) | Yes (Equinix FR4/FR5, Google Cloud Frankfurt) | Yes, servers only in Germany | Yes, georedundant |
| Server location EU | Yes (Germany) | Not stated on the security page | Yes | Yes | Yes |
| German-speaking support | Yes, hotline Mon to Sat; 24/7 paid | German onboarding; support in English, Czech, Slovak, Spanish | Yes; phone support from Business | Yes; email, phone, chat | Yes; hours not stated |
| EU standard contract (DPA) | No separate AVV for telephony; T&C terms for Cloud PBX contacts | Yes, public DPA with SCCs | Yes, published AVV | Not stated | Yes, Art. 28 GDPR AVV |
| German number price | Porting free in and out; new number €4 one-time | Local +49 from $6/month | Porting free; 10-number block €4.90/month | Porting free; 10-number block €7.95/month | 10 local numbers €19 one-time |
The ten tools fall into two camps. SIP trunk providers (dus.net, and the trunk products at Easybell, sipgate and NFON) connect a PBX you already run. Cloud phone systems (CloudTalk, Placetel, sipgate, fonial, comdesk, NFON's Cloudya, Enreach Swyx and Aircall) replace the PBX and the carrier in one contract, while 3CX gives you the PBX and leaves the trunk to you.
Hold CloudTalk to your own compliance checklist
1. CloudTalk: The Best Easybell Alternative for Sales and Support Teams That Want a Cloud Phone System With Built-In Tools
What Is CloudTalk?
CloudTalk is an AI business phone system for sales and support teams. It replaces on-premise PBX hardware and the carrier contract with one cloud VoIP service that your team runs from a browser, a desktop app for macOS, Windows or Linux, or the iOS and Android app. Calls, SMS and WhatsApp conversations sit in one workspace with recordings, transcripts, contact records and analytics.
Why Is CloudTalk a Strong Easybell Alternative?
- One contract instead of three: an Easybell setup can mean a trunk, a PBX tier and a Teams Connector; on CloudTalk, numbers, calling and the apps sit in one subscription with one support team.
- Keep your German numbers: port local, national (+49 32) and toll-free (0800) numbers in. German mobile numbers can't be ported.
- Keep your SIP desk phones: any SIP-capable hard phone or softphone can register with CloudTalk; Support activates SIP at least 24 hours before setup.
- Sales tools in the same app: the Smart Dialer and Power Dialer come with Expert (the Power Dialer is also a paid add-on on Starter and Essential), and both work against the CRM records your team already uses.
- AI that runs on your calls: Conversation Intelligence turns each call into a transcript, summary, sentiment and tags, and AI Voice Agents answer and qualify calls around the clock. Both are add-ons.
What Are the Pros & Cons of CloudTalk?
| Pros | Cons |
|---|---|
| Queues and call flows on every plan: IVR and skill-based routing from Essential | Cloud only: no on-premise edition and no SIP trunk product |
| 100+ native integrations: CRM and helpdesk sync from Essential | Dialers and Salesforce sit on Expert: the Smart Dialer, Power Dialer and Salesforce integration start on Expert |
| Numbers in 160+ countries: German local, national and toll-free numbers port in | No German data location named: the security page lists AWS and Google Cloud across 9 locations |
What Are CloudTalk's Plans & Pricing?
Per user per month in USD, billed annually, from CloudTalk's pricing page (checked October 28, 2026):
- Starter: $25. Call recording, ring groups, call queues with queue callback and the visual call flow builder, minimum 1 licence.
- Essential: $29. Adds IVR, business hours, skill-based and condition-based routing, 100+ integrations and the API, minimum 1 licence.
- Expert: $49. Adds the Smart Dialer, the Power Dialer, the Preview Dialer, the Salesforce integration and the advanced Microsoft Teams integration, minimum 3 licences.
- Custom: contact Sales.
- Add-ons: Conversation Intelligence at $9 (CI Basic) or $19 (CI Plus) per user per month, AI Voice Agents from $99 a month for 200 minutes, the Power Dialer at $15 on Starter and Essential, and the Parallel Dialer at $39.
- German numbers: local +49 numbers from $6 a month, per CloudTalk's Germany virtual number page.
Flexible Pricing Plans to Scale with You
Compare our plans
Is CloudTalk Ready for DACH Teams?
| DACH check | CloudTalk |
|---|---|
| Compliance | GDPR, ISO/IEC 27001 and SOC 2 Type 2; also CCPA, HIPAA and PCI-DSS, per the security page |
| German-speaking support | German-speaking onboarding; day-to-day support in English, Czech, Slovak and Spanish; app and dashboard in German |
| Server location DE | Not stated (AWS and Google Cloud, 9 locations globally) |
| Server location EU | Not stated on the security page |
| EU standard contract | Yes, a public DPA that is part of the terms, with SCCs for sub-processors |
| German number pricing | Local numbers from $6/month; porting takes about 2 weeks for local, 7 for national and 2 for toll-free numbers |
How Do Reviewers Rate CloudTalk?
CloudTalk holds 4.4/5 on G2 from 1,702+ reviews and 4.4/5 on Capterra Germany from 271 reviews. Recent G2 reviewers praise the easy interface, reliable call quality, CRM integration with automatic call logging and the auto-dialer. They flag call quality that depends on the user's own connection, a slow-loading call log in the desktop app and large contact imports. One RevOps Manager at a small business wrote on G2: "What I like best about CloudTalk is how easy it is to use and how smoothly it integrates with the CRM."
How Unzer Moved Five Phone Systems Onto CloudTalk
Unzer, a fintech group based in Germany, replaced five legacy phone systems with CloudTalk and now runs 20+ support teams across Europe on one platform.
The onboarding was smooth, the system is easy to teach, and even our agents who aren’t tech-savvy adapted quickly. People were happy, and that made us happy too.
Project Manager, Unzer
Listen to the Project Manager at Unzer himself explain how CloudTalk helped their German team:
Give every support team its own queue, the way Unzer does
2. Placetel: Best for German SMEs That Want a Cloud PBX With Many Features
What Is Placetel?
Placetel is a cloud PBX from Gamma Placetel GmbH in Cologne, sold as "Webex für Placetel" and built on Webex technology, with 150+ telephony functions and desktop, mobile and browser apps. Placetel belongs to the UK's Gamma Communications, which also owns STARFACE.
Why Is Placetel a Strong Easybell Competitor?
- Per-user billing from 2 users replaces Easybell's 10, 25 and 50-seat bundles.
- The Business plan includes a German Allnet flat, so calls to German landlines and mobiles aren't metered.
- Business adds AppStore integrations with Microsoft Teams, HubSpot, Salesforce and DATEV, plus AI call summaries, transcripts and action items.
How Does Easybell vs Placetel Compare?
Easybell wins on contract terms, because Placetel's lowest price needs a 24-month commitment; Placetel wins on calling costs from Business upward. Both host in Germany and port numbers free. The table uses the two price lists only, not Placetel's own Easybell comparison page.
| Category | Easybell | Placetel |
|---|---|---|
| Billing | Seat bundles plus an Easybell SIP trunk | Per user, from 2 users |
| Lowest price | Classic €9.95/month for 10 seats | €6.90/user/month on a 24-month term |
| Calls to German networks | Per minute, or a Fair Flat package | Allnet flat included from Business |
| Minimum term | None | 1 or 24 months |
What Are the Pros & Cons of Placetel?
| Pros | Cons |
|---|---|
| Per-user pricing: billed from 2 users instead of seat bundles | 24-month term for the lowest price: month-to-month Essentials costs €8.90 |
| Documented German hosting: named data centers in Frankfurt | Phone support from Business: Essentials gets email tickets only |
| Free porting: plus published number-block prices | Paid extras: the call-center module and AI assistants cost extra |
What Are Placetel's Plans & Pricing?
Per user per month, net of VAT, from Placetel's October 2026 price list: Essentials €6.90 on a 24-month term or €8.90 monthly, Business €9.90 or €11.90, both with a 2-user minimum, and Enterprise €14.90 or €16.90 with a 5-user minimum. AI assistants for phone, chat and WhatsApp start at €69 a month for 700 conversations.
Is Placetel Ready for DACH Teams?
| DACH check | Placetel |
|---|---|
| Compliance | ISO 27001-certified data centers and GDPR; Placetel's own certification not stated |
| German-speaking support | Yes; email tickets on Essentials, phone and email on Business, VIP hotline on Enterprise |
| Server location DE | Yes: Equinix FR4/FR5, BT Sossenheim and Google Cloud Frankfurt; Webex components in Germany and the Netherlands |
| Server location EU | Yes |
| EU standard contract | Yes, a published AVV with a sub-processor list |
| German number pricing | Porting free; new 10-number block €4.90/month, 100-number block €24.90/month |
How Do Reviewers Rate Placetel?
Placetel holds 4.3/5 on Capterra Germany from 11 reviews. Reviewers praise long-term reliability, reachability on a German landline number from anywhere and fast escalation, with one reviewer describing a number-block port that third-level support fixed within hours. They flag an initial setup that isn't self-explanatory and multi-site features that support had to switch on manually.
3. sipgate: Best for Small Teams That Want Simple German Cloud Telephony
What Is sipgate?
sipgate is a cloud telephony provider from Düsseldorf. Its business S, L and XL plans give every user two lines, 150 functions and 50+ integrations, and you sign up and cancel online.
Why Is sipgate a Strong Easybell Alternative?
- You can cancel monthly, one day before month end, with a 30-day free trial.
- sipgate states that its infrastructure and servers are located only in Germany.
- Conversation Intelligence, AI agents and a contact center are available as separate sipgate products, so you can add them without changing provider.
How Does Easybell vs sipgate Compare?
Easybell is cheaper per seat; sipgate includes more in each user price and drops the separate trunk. Both run monthly and host in Germany. Easybell publishes a page aimed at sipgate customers, which says sipgate no longer markets its cheap private tariffs. sipgate's own price page now shows business plans only, which matches.
| Category | Easybell | sipgate |
|---|---|---|
| Entry price | Classic €9.95/month for 10 seats, plus the trunk | €12.95/user/month |
| IVR | From Classic | From business L (€17.95) |
| Calls to German landlines | Per minute or Fair Flat | Per minute on S; flat from business L |
| Minimum term | None | Monthly |
What Are the Pros & Cons of sipgate?
| Pros | Cons |
|---|---|
| Monthly plans: published prices, cancellable one day before month end | Highest entry price of the German cloud PBXs here: €12.95 per user |
| Servers only in Germany: per sipgate's own statement | 2-user minimum: €25.90 a month at the lowest |
| Three support channels: phone, email and chat, plus a 24/7 fault service | IVR and the landline flat cost more: both start on business L at €17.95 |
What Are sipgate's Plans & Pricing?
Per user per month, from sipgate's price page (net of VAT; German customers are billed gross): business S €12.95 with per-minute calls from 0.84 cents to landlines, business L €17.95 with a German landline flat, IVR and queues, and business XL €22.95 with an EU landline flat. Extra lines cost €4.95, and Enterprise is on request.
Is sipgate Ready for DACH Teams?
| DACH check | sipgate |
|---|---|
| Compliance | ISO/IEC 27001-certified data centers; GDPR and TKG compliance stated; own AI models hosted in Europe |
| German-speaking support | Yes; email, phone and chat, plus a 24/7 fault service |
| Server location DE | Yes, infrastructure and servers only in Germany |
| Server location EU | Yes |
| EU standard contract | Not stated on the pricing or privacy pages checked |
| German number pricing | Ported numbers free; 3 numbers €4.95/month, 10-number block €7.95, 100-number block €29.95 |
How Do Reviewers Rate sipgate?
sipgate's team listing on Capterra Germany has a single review, rated 3.0/5 in November 2023. That reviewer praises the pricing and mobile phone integration and reports weekly voice-quality problems. connect professional's 2025 cloud PBX test ranked sipgate fifth of ten and called it clearly improved.
4. fonial: Best for Small Businesses That Want a Low-Cost Cloud PBX
What Is fonial?
fonial is a cloud PBX from fonial GmbH in Cologne, part of the energy group EnBW. fonial PLUS bills per active phone number instead of per user, and you set it up in the browser with no hardware.
Why Is fonial a Strong Easybell Alternative?
- At €3.90 net per active number, it matches comdesk's lowest price without comdesk's 12-month term.
- fonial PLUS includes 100+ functions, unlimited queues, busy lamp fields (BLF), call pick-up and Fax2Mail with no setup fee.
- There's no separate trunk: numbers, calling and the PBX come from one provider, cancellable monthly.
What Are the Pros & Cons of fonial?
| Pros | Cons |
|---|---|
| Low entry price: €3.90 net per active number, with no 12-month term | Metered mobile calls: 10 cents a minute to German mobiles without the All-Net flat |
| Billing per active number: not per user | Paid Teams option: €9.90 per account |
| Monthly cancellation: with free porting | Weekday-only phone support: Monday to Thursday 9:00 to 18:00, Friday until 16:00 |
What Are fonial's Plans & Pricing?
From fonial's price page, net of VAT: fonial PLUS costs €3.90 per activated number per month (€4.64 gross) with no setup fee. Calls cost 1.0 cent a minute to German landlines and 10.0 cents to German mobiles. A landline flat adds €4.00 per number, the All-Net flat €9.90 per number, and the Microsoft Teams option €9.90 per account. There's a 30-day free trial and one month's notice.
Is fonial Ready for DACH Teams?
| DACH check | fonial |
|---|---|
| Compliance | German data protection stated; certificates not stated on the pages checked |
| German-speaking support | Yes; phone Mon to Thu 9:00 to 18:00 and Fri 9:00 to 16:00, tickets in the customer account |
| Server location DE | Yes, geo-redundant German data centers |
| Server location EU | Yes (Germany) |
| EU standard contract | Not stated on the pages checked |
| German number pricing | €3.90 net per activated number/month; porting free |
How Do Reviewers Rate fonial?
fonial holds 3.9/5 on Trustpilot from 80 reviews (read October 29, 2026), with no reviews yet on Capterra Germany or G2. Reviewers split sharply: most praise fast, friendly support, while the 1-star reviews describe calls not reaching business lines and no phone support at weekends. fonial wasn't part of connect professional's 2025 cloud PBX test.
What the review says in English
Rated 5 out of 5: fantastic service and fast help. fonial's IP telephony works well with all call forwarding, rules, announcements and mailboxes, and the reviewer's company is very happy with its choice.
What the review says in English
Rated 1 out of 5, titled "Unreliable and not acceptable for business customers". The reviewer reports calls going straight to the mailbox without the phones ringing, so customers couldn't reach the business; mailboxes and phone targets that couldn't be deleted; and a broken softphone setup QR code that support had to fix. Phone support isn't available at weekends, so a fault on a Friday can leave a business without working telephony for days. fonial replied that the likely cause was the free version of its softphone app, whose mobile connection can drop under battery-saving settings, that the ticket was answered within 22 minutes, and that phone support runs Monday to Thursday 9:00 to 18:00 and Friday 9:00 to 16:00.
5. comdesk: Best for Medium and Large Companies With Call Center Needs
What Is comdesk?
comdesk is a cloud PBX and Teams telephony provider from Comdesk GmbH near Elmshorn, founded in 2008. It lists 200+ functions and sells a cloud contact center with automatic call distribution (ACD) and an AI VoiceAgent for larger teams.
Why Is comdesk a Strong Easybell Competitor?
- A cloud ACD contact center and an AI VoiceAgent are available, which Easybell doesn't offer.
- CRM and ticket integrations with Zoho One, Zendesk, Freshdesk, HubSpot and Pipedrive are part of the catalog.
- Hybrid Teams plus VoIP users let one company mix Microsoft Teams telephony and comdesk softphones.
What Are the Pros & Cons of comdesk?
| Pros | Cons |
|---|---|
| Low entry price: €3.90 per user, from 1 user | 12-month term for the best prices: monthly Essential costs €4.90 |
| Contact center options: ACD and an AI VoiceAgent | Paid CRM integration below Professional: €5.90 to €7.90 per user per month |
| Published number-block prices: 10 local numbers for €15 one-time | Quote-only contact center: ACD and the VoiceAgent sit in the Individual tier |
What Are comdesk's Plans & Pricing?
Per user per month, net of VAT, from comdesk's price page: Essential €3.90 on a 12-month term or €4.90 monthly (minimum 1 user), Business €9.90 or €11.90 (minimum 3) with a German landline flat, IVR and a live dashboard, and Professional €19.90 or €22.90 (minimum 5) with an Allnet flat, SSO, premium support and CRM integration. The Individual tier for 25+ users, with ACD and the AI VoiceAgent, is on request.
Is comdesk Ready for DACH Teams?
| DACH check | comdesk |
|---|---|
| Compliance | ISO 27001-certified German data centers; GDPR stated |
| German-speaking support | Yes; personal phone and remote support, premium support on Professional; hours not stated |
| Server location DE | Yes |
| Server location EU | Yes (Germany) |
| EU standard contract | Not stated on the pages checked |
| German number pricing | Porting free; new local blocks one-time: 10 numbers €15, 100 numbers €120 |
How Do Reviewers Rate comdesk?
comdesk has no reviews on G2, Capterra Germany or Trustpilot as of October 29, 2026, so there's no same-platform score to set next to Easybell's 4.4/5 on Trustpilot. If you're weighing the two on reviews, ask comdesk for references from teams your size.
Trunk or full phone system? Ask before you choose
6. NFON: Best for German Mid-Size Companies That Want a German-Hosted Cloud PBX
What Is NFON?
NFON AG is a Munich cloud telephony provider whose cloud PBX runs under the Cloudya brand. It also sells a separate contact center product and SIP trunks.
Why Is NFON a Strong Easybell Alternative?
- Its georedundant German data centers carry a BSI C5 Type 2 attestation plus ISO 27001, ISO 9001 and ISO 50001 certificates.
- It sells a cloud PBX and SIP trunks, so you can move the PBX now and keep a trunk setup for another site.
- A block of 10 local German numbers costs €19 once, which suits teams with many direct-dial extensions.
What Are the Pros & Cons of NFON?
| Pros | Cons |
|---|---|
| Published per-extension prices: from €4.80 a month | Activation fees: €25 to €35 per extension, plus a paid softphone on Business Standard |
| BSI C5 Type 2 and ISO 27001: with georedundant German hosting | Separate contact center: its own product, from €46 with a setup flat from €500 |
| Cheap number blocks: 10 local numbers for €19 one-time | Error rates in testing: connect professional's 2025 test docked points for higher error rates |
What Are NFON's Plans & Pricing?
Per extension per month, net of VAT, from NFON's price page: the modular licence from €4.80, Business Standard €6.80 plus €4.90 for the softphone, and Business Premium €10.80 with the softphone included. Activation costs €25 (Standard) or €35 (Premium) per extension. Airtime flats add €3.90 (landline) or €8.90 (landline and mobile), and the Contact Center starts at €46 with a setup flat from €500.
Is NFON Ready for DACH Teams?
| DACH check | NFON |
|---|---|
| Compliance | BSI C5 Type 2, ISO 27001, ISO 9001, ISO 50001 |
| German-speaking support | Yes, a German company with a sales hotline and support form; hours not stated |
| Server location DE | Yes, georedundant German data centers |
| Server location EU | Yes |
| EU standard contract | Yes, an Art. 28 GDPR AVV (version 1.4, valid from January 1, 2024) |
| German number pricing | 10 local numbers €19 one-time |
How Do Reviewers Rate NFON?
NFON holds 4.0/5 on Capterra Germany from 19 reviews. Reviewers like location-independent use, easy setup and administration and a German vendor with regional contacts. They criticize CRMs that don't connect, keys that must be programmed per user, missing presence-status features and flat rates applied to every seat. In connect professional's 2025 test, NFON placed eighth of ten and kept a "very good" grade.
What the review says in English
Rated 4 out of 5, titled "NFON as a permanent part of the company". The reviewer's company moved to NFON from Unify three years earlier, added new sites easily, onboarded staff quickly thanks to the simple interface and avoided high hardware costs. Pros: easy setup, use and administration, and monthly upgrades or downgrades as headcount changes. Con: flat rates apply to every seat, the one improvement they would ask for.
7. Enreach Swyx: Best for German Companies That Want Unified Communications With Microsoft Teams
What Is Enreach Swyx?
Enreach Swyx is Enreach's unified communications platform, formerly sold as Swyx. You run it as SwyxON from a European data center, on-premise, or rented on your own server, and buy it only through authorized partners.
Why Is Enreach Swyx a Strong Easybell Alternative?
- It offers cloud and on-premise editions, which Easybell's cloud-only PBX doesn't.
- Microsoft Teams integration comes with Operator Connect numbers and SIP trunks from Enreach.
- Swyx 15 adds WhatsApp and Teams integration, and AI functions connect to Enreach Contact.
What Are the Pros & Cons of Enreach Swyx?
| Pros | Cons |
|---|---|
| Cloud or on-premise: SwyxON, on-premise or a rented server | No public prices: every price comes in a partner quote |
| Deep Microsoft Teams options: including Operator Connect numbers | Partner-only: you buy and get support through partners |
| ISO 27001 and ISO 9001: with an annual ISO 27001 audit | Hosting country not named: SwyxON runs in a "European data center" |
What Are Enreach Swyx's Plans & Pricing?
Enreach doesn't publish Swyx prices. Its product page says Swyx is available only through authorized specialist partners, so seats, numbers and support arrive in a partner quote.
Is Enreach Swyx Ready for DACH Teams?
| DACH check | Enreach Swyx |
|---|---|
| Compliance | ISO/IEC 27001 (annual audit) and ISO 9001; Bundesnetzagentur-certified billing system |
| German-speaking support | German site and partner network; support through partners; hours not stated |
| Server location DE | Not stated for SwyxON ("European data center"); yes if you run it on-premise in Germany |
| Server location EU | Yes, for SwyxON |
| EU standard contract | Not stated on the pages checked |
| German number pricing | Not stated; through your partner or Enreach carrier services |
How Do Reviewers Rate Enreach Swyx?
We found no G2, Capterra Germany or Trustpilot listing for Enreach Swyx as of October 29, 2026. In connect professional's 2025 cloud PBX test, Enreach placed fourth of ten and was rated clearly improved; the article excerpt we read doesn't name the product tested.
8. Aircall: Best for Support and Sales Teams That Live in a CRM
What Is Aircall?
Aircall is a cloud phone system from France for sales and support teams. It puts calls and customer conversations in one workspace synced to your CRM, with one-click CRM and helpdesk integrations.
Why Is Aircall a Strong Easybell Competitor?
- One-click CRM and helpdesk integrations log calls where your team already works.
- Recordings, voicemails and transcriptions can be stored in AWS's Frankfurt region.
- Every plan includes 50 minutes a month of AI Voice Agents.
What Are the Pros & Cons of Aircall?
| Pros | Cons |
|---|---|
| Frankfurt storage: recordings, voicemails and transcripts in AWS eu-central-1 | 3-licence minimum: on Essentials and Professional |
| SOC 2 Type 2: plus a DPA with EU SCCs | Partial EU residency: not all data stays in the EU region |
| Published prices: from €30 per licence per month | Paid AI and analytics: AI Assist Pro, WhatsApp and Analytics+ cost extra |
What Are Aircall's Plans & Pricing?
Per licence per month, billed annually, from Aircall's pricing page served in euros (October 2026): Essentials €30 and Professional €50, both with a 3-licence minimum, and Enterprise custom from 25 licences. Additional numbers cost €6 a month each. Aircall doesn't say whether these prices include VAT. Our Aircall pricing guide breaks down each tier and add-on.
Is Aircall Ready for DACH Teams?
| DACH check | Aircall |
|---|---|
| Compliance | SOC 2 Type 2; AWS-hosted; GDPR obligations referenced |
| German-speaking support | Not stated on the pages checked |
| Server location DE | Partial: recordings, voicemails and transcriptions in AWS eu-central-1 (Frankfurt) |
| Server location EU | Partial: not all data stays in the region |
| EU standard contract | Yes, a DPA with EU SCCs |
| German number pricing | Additional numbers €6/month |
How Do Reviewers Rate Aircall?
Aircall holds 4.4/5 on G2 from 1,650+ reviews. Recent reviewers praise the easy, modern app, call recordings with AI summaries, Zendesk and CRM sync and the new WhatsApp feature. They flag recordings that load slowly, numbers flagged as spam and slow number changes through support.
9. 3CX: Best for IT Teams That Want to Keep Running Their Own PBX
What Is 3CX?
3CX is a phone system licensed per system and priced by simultaneous calls, not per user. You host it on Windows or Linux, on-premise or in a cloud of your choice, or let 3CX host it. 3CX is based in Cyprus, inside the EU.
Why Is 3CX a Strong Easybell Alternative?
- You keep a PBX you control and bring your own SIP trunk, which can still be Easybell's.
- Host it in a German data center and the data stays where you put it.
- Pro and AI editions add an integrated call center, Microsoft 365 and Teams integration and AI transcription.
What Are the Pros & Cons of 3CX?
| Pros | Cons |
|---|---|
| Flat annual price per system: no per-user fee | You run the stack: hosting, the SIP trunk and maintenance are on you |
| Full deployment choice: on-premise, your own cloud or 3CX Hosted | Hosting costs extra: 3CX Hosted is billed separately and isn't available on Basic |
| Bring your own trunk: keep your carrier and German numbers | Ticket or partner support: support is ticket-based or runs through partners |
What Are 3CX's Plans & Pricing?
Per system per year, excluding tax and VAT, for 8 simultaneous calls: Basic $300 (self-hosted only), Pro $395 and AI $575. 3CX Hosted adds $295 a year for 8 simultaneous calls. For 16 simultaneous calls, Basic costs $600, Pro $795 and hosting $450. Our 3CX pricing guide covers every edition and hosting option.
Is 3CX Ready for DACH Teams?
| DACH check | 3CX |
|---|---|
| Compliance | Set by your host; 3CX's privacy policy references Art. 28 GDPR processors and SCCs |
| German-speaking support | German site and partner network; support is ticket-based or partner-led |
| Server location DE | Yes, if you self-host in Germany; 3CX Hosted region not stated |
| Server location EU | Yes, if you self-host in the EU |
| EU standard contract | With your hosting provider when you self-host |
| German number pricing | From the SIP trunk provider you choose |
How Do Reviewers Rate 3CX?
3CX holds 4.4/5 on G2 from 548 reviews. Recent reviewers praise the value for money, support for many SIP phones and SIP providers, stability and easy internal transfers. They flag setup and troubleshooting that aren't intuitive for non-technical admins, a newer interface some like less than the old one, and call problems over VPN.
10. dus.net: Best for Technical Teams That Want Lean SIP Trunks
What Is dus.net?
dus.net GmbH is a Düsseldorf carrier that sells SIP trunks under the DUStel brand and hosts everything in its own German data center, without third-party clouds. Its customer center works as a virtual PBX, with IVR and ACD as paid options.
Why Is dus.net a Strong Easybell Alternative?
- DUStel business flex lets you build a trunk from lines, SIP accounts and numbers, with DDI and CLIP no screening options.
- Calls are billed per second, and business flex cancels monthly.
- An open VoIP API and webhooks let developers connect their own PBX or tools.
What Are the Pros & Cons of dus.net?
| Pros | Cons |
|---|---|
| Monthly term: on business flex | Trunk-first: IVR and ACD are paid options |
| Free porting: in and out | Short support hours: personal support on weekdays from 10:00 to 16:00 |
| German-only hosting: its own servers, including the AI chat | Configurator pricing: no published per-seat PBX price |
What Are dus.net's Plans & Pricing?
From dus.net's tariff page, net of 19% VAT: business flex starts at €10.02 a month on a 1-month term, with 2 incoming and 2 outgoing lines and 2 SIP accounts. More lines, flats, numbers, IVR and ACD cost extra. API and webhook plans cost €19, €49 or €149 a month. The free prepaid starter tariff and the "complete" tariff, which dus.net limits to private use, aren't business options.
Is dus.net Ready for DACH Teams?
| DACH check | dus.net |
|---|---|
| Compliance | GDPR (Art. 28 referenced in the privacy notice); certificates not stated |
| German-speaking support | Yes; hotline in person on weekdays 10:00 to 16:00, helpdesk tickets and a 24/7 AI self-service chat |
| Server location DE | Yes, processing only on dus.net's own servers in Germany |
| Server location EU | Yes (Germany) |
| EU standard contract | Not stated for customers on the pages checked |
| German number pricing | Number costs are built into the business flex base fee by configuration; new numbers need a local-area link |
How Do Reviewers Rate dus.net?
dus.net has no reviews on Trustpilot and no G2 or Capterra Germany listing we could find as of October 29, 2026. The testimonials on its homepage are selected by dus.net, so we don't treat them as a rating.
What Users Are Really Saying About Easybell and Its Alternatives
Most current discussion of Easybell alternatives happens in German IT forums, where admins compare trunks and PBXs for small offices.
What Users and IT Admins Say About Easybell Alternatives
In a 2026 r/de_EDV thread about a VoIP phone system for a small company, one commenter recommends 3CX with Easybell numbers as a good combination. They add that you can host 3CX yourself or buy hosting for it (a hosted PBX), with licence costs on top.
What the comment says in English
3CX with numbers from Easybell is a good combination at a fair price. You can host 3CX yourself or buy hosting, and licence costs come on top. Pro: you can add as many clients as you like at no extra cost and buy phones yourself as needed.
In an April 2016 IP-Phone-Forum thread, the poster paid Easybell 9.9 cents a minute to German mobiles and asked for something cheaper. Easybell's business price list shows 9.8 cents today without a Fair Flat.
In a 2026 r/de_EDV thread about a small business with several sites, one commenter suggests a small cloud PBX from sipgate or Easybell, or Teams telephony, and sees no case for on-premise. A reply calls sipgate's small plan overpriced and points to Easybell:
What the comments say in English
The first commenter notes that Wi-Fi calling can be a paid option depending on the mobile contract, and for this number of users would go with a small cloud phone system from sipgate or Easybell, or Teams telephony, seeing no case for on-premise. A reply says sipgate's small plan is now hugely overpriced and suggests looking at Easybell instead.
How Do Reviewers Rate Easybell and Its Alternatives?
Easybell has no G2 profile we could find. Its biggest third-party footprint is on Easybell's Trustpilot page, where many reviews cover DSL rather than business telephony, so read the dates and products before you weigh them. Easybell's own website shows a 4.9 rating widget, but that comes from Easybell, so we don't present it as independent. Easybell also has a Capterra UK listing.
On Trustpilot, Easybell holds 4.4/5 from 1,886 reviews (read October 29, 2026). Telephony reviewers praise personal support; the complaints we read are about individual support calls and small app gaps, such as recording a voicemail greeting in the app:
What the review says in English
Rated 5 out of 5, titled "Everything really is easy": the reviewer says the service is easy to use and customer support is personal and very committed.
What the review says in English
Rated 4 out of 5: a good solution for digital telephony with call forwarding. The one missing feature is recording a voicemail greeting inside the app.
How to read these ratings
Each score names its platform. For each alternative we use the review platform with the most reviews, as across our call center software comparisons, so scores from different platforms aren't directly comparable, and a score from one or a handful of reviews carries little weight. The one independent benchmark is connect professional's 2025 cloud PBX test with zafaco, where Easybell placed ninth of ten and still earned an overall "very good".
CloudTalk holds 4.4/5 on Capterra Germany from 271 reviews, 88% of them positive:
CloudTalk vs. Easybell: Final Head-to-Head Comparison
Easybell wins on entry price, contract freedom and German hosting. CloudTalk wins wherever the phone system has to do sales and support work: dialers, CRM sync, AI and numbers outside Germany.
CloudTalk vs. Easybell: Head-to-Head
| Category | CloudTalk | Easybell | Winner |
|---|---|---|---|
| Entry price | $25/user/month | Basic €0 for 5 seats plus a trunk; Classic €9.95/month for 10 seats | Easybell |
| Minimum seats | 1 (Starter, Essential); 3 (Expert) | Seat bundles of 10, 25 or 50 | CloudTalk |
| SIP trunk required | No | Yes, an Easybell trunk | CloudTalk |
| Contract length | Annual or monthly billing | No minimum term; monthly cancellation | Easybell |
| Number coverage | Numbers in 160+ countries | Five European markets | CloudTalk |
| Number porting | German local, national and toll-free in; mobile not portable | Free in and out, including blocks | Easybell |
| Built-in dialers | Smart Dialer, Preview Dialer and Power Dialer (Expert), Power Dialer add-on (Starter, Essential), Parallel Dialer (add-on) | None named | CloudTalk |
| AI | Conversation Intelligence and AI Voice Agents (add-ons) | Connects third-party voice AI | CloudTalk |
| CRM sync | 100+ native integrations from Essential | No native integrations named | CloudTalk |
| Rating | 4.4/5 (G2) | 4.4/5 (Trustpilot, 1,886 reviews) | Not comparable (different platforms) |
| Compliance | GDPR, ISO/IEC 27001, SOC 2 Type 2 | GDPR stated; no certificates named | CloudTalk |
| German-speaking support | German onboarding; 24/7 chat and email support in English, Czech, Slovak and Spanish | German hotline Mon to Sat; 24/7 paid | Easybell |
| Server location DE | Not stated | Yes, reserved server in Germany | Easybell |
| Server location EU | Not stated on the security page | Yes (Germany) | Easybell |
| EU standard contract | Public DPA with SCCs | No separate AVV for telephony | CloudTalk |
| German number price | Local from $6/month | New number €4 one-time; no monthly fee for extra numbers | Easybell |
| Uptime | 99.999% SLA | 99.99% guaranteed for SIP servers | CloudTalk |
Which one should you pick?
Pick Easybell if you want a low-cost German carrier with a simple PBX, German hosting and no minimum term. Pick CloudTalk if you want a complete cloud phone system with dialers, CRM sync and AI for your sales and support teams.
How to Choose the Right Easybell Alternative for Your Business
Cloud PBX providers and trunk carriers solve different problems, so each answer below names the best tool for one need and says where CloudTalk fits.
1. Which Easybell Alternative Is Best for GDPR Compliance and German Hosting?
NFON is the best pick for German hosting with formal certification: georedundant German data centers with a BSI C5 Type 2 attestation and ISO 27001. sipgate is the runner-up, with servers only in Germany. CloudTalk's security page lists GDPR, ISO/IEC 27001 and SOC 2 Type 2, and its DPA is public, but CloudTalk runs on AWS and Google Cloud across 9 locations globally and names no German location, so pick it when compliance certificates matter more than the data's country.
2. Which Easybell Alternative Has German-Speaking Support?
Placetel is the best pick for German-speaking support, with phone and email support from Business and a VIP hotline on Enterprise. NFON follows as a German vendor with regional contacts. CloudTalk offers onboarding in German and 24/7 chat and email support in English on every plan, plus a self-serve help center. That beats Easybell's hotline hours on availability but not on language.
3. SIP Trunk or Cloud PBX: Which Is Better for Scaling?
A SIP trunk is enough when you keep your own PBX, such as a 3CX server, and only need channels and numbers; dus.net and sipgate are the leanest options here. For a full cloud phone system, CloudTalk is the best pick: the provider runs routing, queues and updates, seats scale per user, and dialers, CRM sync and AI come in the same app. Enterprises with 500+ seats and multi-site trunking should also look at NFON or a self-hosted 3CX. The differences between hosted PBX and SIP trunking go deeper on cost and maintenance.
4. Which Easybell Alternative Has the Best CRM and Helpdesk Integrations?
CloudTalk has the best CRM and helpdesk integrations of the tools here: 100+ native integrations from Essential with two-way sync of contacts, calls, recordings, AI summaries and tags, including HubSpot, Salesforce (on Expert), Pipedrive, Zendesk and Freshdesk. Aircall is the runner-up, with one-click CRM and helpdesk installs. Easybell's pages name no native CRM integrations.
5. Which Easybell Alternative Has Clear Prices, Contract Terms and No Hidden Fees?
sipgate and fonial publish the clearest prices among the German providers, both cancellable monthly; fonial's €3.90 net per number matches comdesk's lowest price without a 12-month term. CloudTalk publishes per-user plans in USD, with call queues on every plan and IVR from Essential, and lists every add-on price on the same page. Check three things on every quote before you compare the full cost of a business phone system: net or gross of VAT, the minimum term behind the headline price, and per-minute call rates.
6. What Is the Best Easybell Alternative for German Numbers and Number Porting?
Placetel is the best pick for German numbers and porting: porting is free and a new 10-number block costs €4.90 a month. Leaving Easybell costs nothing, since Easybell doesn't charge for outgoing ports; plan the switch around the new provider's timeline and your SIP settings. Per CloudTalk's Germany number porting guide, German local and toll-free numbers port in about 2 weeks and national numbers in about 7, German mobile numbers can't be ported, and a new German phone number starts at $6 a month.
7. What Is the Best Easybell Alternative for Contact Center Needs?
CloudTalk is the best pick for contact center needs: its call center software runs the Call Flow Designer, IVR and skill-based routing, Smart and Power Dialers, supervisor tools and Conversation Intelligence in one platform. comdesk is the runner-up, with a cloud ACD contact center on request. Zaren, a retailer outside the DACH region, unified six call centers across Slovakia, the Czech Republic and Serbia on CloudTalk.
8. Which Easybell Alternative Offers the Best AI Telephony?
CloudTalk offers the best AI telephony here. Conversation Intelligence (CI Basic $9, CI Plus $19 per user per month) turns calls into transcripts, summaries and tags, and AI Voice Agents (from $99 a month for 200 minutes) answer and qualify calls 24/7; both are add-ons. Placetel is the runner-up with AI assistants from €69 a month. Easybell connects third-party voice AI such as fonio.ai rather than building its own. Autenti, a CloudTalk customer, has nearly 40% of its inbound calls handled by an AI Voice Agent.
9. Which Easybell Alternative Works Best With Microsoft Teams?
Enreach Swyx is the best pick for Microsoft Teams, with Operator Connect numbers, SIP trunks and a Teams integration from one vendor. NFON is the runner-up. Easybell's Teams route stacks its own trunk on top of Microsoft's licences. CloudTalk's advanced Microsoft Teams integration sits on the Expert plan.
10. What Is the Best Easybell Alternative for Growing Teams?
CloudTalk is the best Easybell alternative for growing teams. You add seats one user at a time instead of jumping to the next 25-seat bundle, and dialers, integrations and AI are there when the team needs them, the setup CloudTalk sells as call center software for small businesses. Aircall is the runner-up for CRM-first teams, with a 3-licence minimum.
Turn your answers into a setup you can test today
Ready to Make the Switch from Easybell?
Moving off Easybell is a planning job: outgoing ports are free and there's no minimum term to wait out. CloudTalk's answer to each Easybell limit:
- 01Trunk required: one platform with numbers and calling included, and no separate carrier contract.
- 02Higher tiers for routing and reporting: call queues and the Call Flow Designer on every plan, and IVR, skill-based routing and reporting together on Essential.
- 03No native CRM integrations: 100+ native CRM and helpdesk integrations from Essential.
- 04Teams licence stacking: calls, SMS and WhatsApp in one CloudTalk app, with the advanced Teams integration on Expert for teams that need it.
- 05Hotline hours: 24/7 chat and email support on every plan.
- 06Per-minute billing: 500 domestic outbound minutes per user on Starter and unlimited domestic calls on Essential and Expert, across the EU, UK, Iceland and Norway, plus numbers in 160+ countries.
German local, national and toll-free numbers move to CloudTalk through number porting; only German mobile numbers stay behind.
Map your Easybell numbers and call flows to CloudTalk in one call
Sources:
Frequently Asked Questions About Easybell Alternatives
Yes. Easybell GmbH has operated from Berlin since 2006, is regulated by the Bundesnetzagentur and has belonged to the Dstny group since 2022. It says over 60,000 companies use it, and connect professional rated its cloud PBX "very good" in 2025, a fair bar for any business VoIP provider.
Easybell GmbH, a Berlin company founded in 2006, has been part of the Dstny group since October 2022. Dstny, headquartered in Brussels, bought it from its majority owner, ecotel communication ag. Easybell kept its brand and still sells SIP trunks and a cloud PBX under it.
Easybell's Cloud PBX Basic is free for 5 seats; Classic costs €9.95 and Pro €14.95 a month for 10 seats, net of VAT (October 28, 2026). Every PBX needs an Easybell SIP trunk, from €1.95 a month after 6 free months, so compare business phone system prices on the total.
CloudTalk is the best Easybell alternative for sales and support teams: one cloud phone system with numbers and calling included, call queues on every plan from $25 per user per month, IVR and CRM integrations on Essential, and the Smart and Power Dialers on Expert. Placetel and NFON suit German-hosting needs.
Yes. Easybell charges nothing for outgoing ports, and CloudTalk ports German local and toll-free numbers in about 2 weeks and national (+49 32) numbers in about 7. German mobile numbers can't be ported, and number porting times run longer if your details don't match Easybell's records.
No. Easybell's Cloud PBX cancels to the end of the month, and its SIP trunks cancel 7 days before month end. Placetel's and comdesk's lowest prices need 24- and 12-month terms. CloudTalk bills annually or monthly, so compare what a business phone line costs on the term you'd sign.
A cloud PBX is better for most growing companies, because seats, routing, apps and updates come from the provider. A SIP trunk only makes sense if you keep running your own IP PBX, such as 3CX, and staff to maintain it. CloudTalk is a cloud phone system, not a trunk.
Easybell runs its Cloud PBX on a reserved server per customer in German data centers and states GDPR compliance. It names no certificates such as ISO 27001 and offers no separate AVV for telephony; Cloud PBX data terms sit in its T&Cs. Weigh hosting alongside other VoIP security risks.
CloudTalk is the best cloud phone system for German sales and support teams that need CRM sync, dialers and AI, with GDPR, ISO/IEC 27001 and SOC 2 Type 2. If German hosting is mandatory, NFON (BSI C5) or sipgate fit better. Compare what cloud PBX plans cost first.
Yes. fonial starts at €3.90 net per active number, and comdesk at €3.90 per user on a 12-month term. CloudTalk starts at $25 per user per month with a 14-day free trial and no SIP trunk to buy, which suits phone systems for startups that expect to grow.
Yes. Easybell's Teams Connector costs €0.50 per account (€5 a month per 10 users) with Easybell trunks, but you also need a paid Easybell SIP trunk, Microsoft 365 licences and usually Microsoft's Teams Phone add-on. CloudTalk's advanced Teams integration sits on Expert; our list of Microsoft Teams integrations covers more.
Check Easybell's public system status page, linked as "Systemstatus" in its website footer, for current faults (Störungen). Easybell guarantees 99.99% availability for its SIP servers. If calls fail while the status page is clear, test your own internet connection first, as with any VoIP reliability issue.
