2,500+ call centers and phone systems powered by CloudTalk and counting
Wondering how exactly smooth calling feels like?
CloudTalk vs. MightyCall
Cloudtalk is made to support your work across all devices, even when you are outside of the office.
$25 per user/ per month with unlimited users. Free inbound and internal calls and other features.
$29,99 per month with limited minutes. Only 10 clients are in the contact book.
$30 per user/per month with client real-time dashboard, open API, and other advanced features.
$49,99 per month without call analytics and call statistics or any workflow automation.
$50 per user/per month, including IVR, open API, and smart routing.
$99,99 per month, still missing workflow automation or IVR functions.
The Click-to-call feature allows you to dial any number on the web with just one click.
The Dial-by-Name feature can connect you with a specific number, which is saved under the name.
Call forwarding / warm transfer
Automatically forwards calls to external phone numbers when your agents are busy. The warm transfer also allows you to redirect a call to another agent with the opportunity to speak with the customer first.
When receiving a call, MightyCall forwards it to a physical phone, VoIP, cell phone, or to a voicemail.
The ACD (automatic call distribution) feature makes sure that all inbound calls are directed to the most qualified agent, based on available data. Works best with IVR, call queuing, and business hours.
Offers you the call flow configuration, which allows setting a specific route for incoming inbound calls.
CloudTalk protects your private number until you decide to share it with a specific customer.
Gives you a virtual phone number, but is not able to ensure that your personal one stays private.
When an incoming call comes in, CloudTalk automatically alerts you, so you know who is calling.
MightyCall does not offer desktop notification for any type of call.
Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls.
You can only divide calls into several groups by your needs.
Comparison data is based on an analysis from Q4, 2021.
3 highlights that will improve your customer service
Choose a call software you can rely on.
Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately switch you to the best possible calling route.
We want automation and personalization to go hand in hand with your customer support. CloudTalk offers customized greetings, played to the caller based on specific situations. Easily record welcome messages, IVR menu, or out of the business hours notification.
To deliver the best, you need to have the best. When using CloudTalk, you find everything you desire right on hand - 50+ advanced calling tools, CRM, and over 40 most-used integration, as well as 24/7 passionate customer support. They will hear you out whenever you need assistance.
See how easy calling can be with an advanced routing feature
The skills-based routing and preferred agent feature help you deliver the best customer experience and simplify workflow. Let the automation select inbound calls and route them to the most qualified agent available. You can also set the preferred agent for each client to provide them with even more pleasant support.