Top 10 VoIP Alternatives to Skype in 2025

Skype

Skype is a widely recognized communication tool that offers video and voice calling, messaging, and file sharing. Accessible from both desktop and mobile devices, it provides users with an easy way to stay connected from anywhere.

Skype’s benefits

Skype offered free access to core features, cross-device compatibility, video and voice calling for remote teams, messaging and file-sharing for collaboration, and affordable international calling options for businesses.

Key features

• Video and Voice Calling: Enables users to connect from anywhere
• Messaging: Instant messaging feature for quick chats
• File Sharing: Share documents, images, and other files easily
• Accessibility: Available on desktop and mobile devices
• International Calling: Make international calls at competitive rates

What is Skype missing?

Many users report dropped calls and poor audio quality. Also, the navigation can feel clunky and confusing compared to modern alternatives. Unlike modern VoIP solutions, Skype does not offer real-time insights or smart dialing features

What type of business is it best for?

Skype is ideal for individuals, freelancers, and small businesses needing a free, simple communication tool. While it supports basic video calling and messaging, businesses needing high-quality calls, automation, and integrations may find it limiting.

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No longer available.

Zoom Phone

Zoom Phone is a cloud-based VoIP service used by thousands of businesses worldwide. It offers flexible calling solutions with options ranging from metered plans to unlimited domestic calling.

Zoom Phone’s benefits

Zoom Phone integrates seamlessly with Zoom Meetings, making it a strong choice for businesses already using Zoom’s platform. It also offers basic call management features, multi-device support, and domestic SMS/MMS capabilities.

Key features

• Click-to-Call: Start calls directly from integrated business tools
• Call Recording: Record calls for training and compliance
• Call Routing: Direct calls efficiently with basic automation
• Voicemail with AI Summaries: Get AI-generated call summaries
• Multi-Device Support: Make and receive calls from desktop and mobile apps

What is Zoom Phone missing?

While Zoom Phone is great for basic business calling, it lacks advanced automation features, AI-powered analytics, and robust dialer options. Power Dialer, Predictive Dialer, and AI-assisted call routing, just to name a few.

What Type of Business is It Best For?

Zoom Phone is best suited for companies that already use Zoom for video conferencing. However, businesses relying on outbound sales or customer support operations may find its lack of automation and call center tools restrictive.

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Microsoft Teams

Microsoft Teams Phone is a cloud-based calling solution that provides businesses with a unified communication and collaboration experience. It enables teams to make and receive calls from any device, ensuring flexibility and accessibility.

Microsoft Teams benefits

Microsoft Teams Phone is ideal for businesses using Microsoft’s ecosystem, offering seamless Teams integration, AI-powered transcription and translation, HD voice and video calls, and compatibility with desk phones, mobiles, and computers.

Key features

• Call Recording & Voicemail Transcription: Easily retrieve and review important conversations
• Call Routing & Auto-Attendant: Efficiently manage and direct calls
• Emergency Calling Features: Enhanced safety for organizations
• Integration with Business Applications: Works with Salesforce, ServiceNow, and other business tools

What is Microsoft Teams Phone missing?

While Microsoft Teams Phone is powerful, it’s heavily tied to the Microsoft ecosystem. Businesses using alternative collaboration tools may find it restrictive. Additionally, users have reported call quality and reliability issues, particularly in high-volume environments.

What Type of Business is It Best For?

Companies that require AI-driven communication features and deep integrations with Microsoft tools will benefit the most. However, those looking for a flexible, standalone VoIP solution may need to consider other options.

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Google Voice

Google Voice is a cloud-based phone service that offers VoIP calling, texting, and voicemail for businesses and individuals. As part of Google’s ecosystem, it integrates seamlessly with Google Workspace tools like Gmail, Google Calendar, and Google Meet.

Google Voice’s benefits

Google Voice is an affordable VoIP solution offering seamless Google Workspace integration, free U.S. calls and low international rates, call forwarding and voicemail transcription, and mobile and desktop apps for remote flexibility.

Key features

• Click-to-Call: Easily dial numbers from web browsers and integrated apps
• Call Recording: Available on premium plans for business users
• Voicemail Transcription: AI-powered transcripts for easy message review
• Multi-Device Access: Use on desktops, mobile devices, or desk phones
• Basic Call Routing & Auto-Attendant: Manage calls with limited automation options

What is Google Voice missing?

While Google Voice is a great budget-friendly option, it lacks advanced calling features like smart dialers, power dialing, and AI-driven analytics. It also does not offer toll-free numbers or deep CRM integrations beyond Google Workspace.

What Type of Business is It Best For?

Google Voice works best for small businesses and solopreneurs looking for a low-cost VoIP solution with basic call management tools. However, large businesses, call centers, and teams needing automation may find it too limited.

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GoTo Connect

GoTo Connect is a cloud-based VoIP and communication platform designed to support businesses of all sizes. It offers voice, video, and messaging features in a unified solution, making it a suitable option for companies looking for an all-in-one communication tool.

Go-To Connect’s benefits

Go-To Connect offers a flexible and cost-effective VoIP solution for businesses needing basic calling features and integrations. It provides unified communication with voice, video, and messaging, seamless CRM integrations, and multi-device support for mobility.

Key features

• Call Routing & Auto-Attendant: Automatically direct calls to the right person or department
• Call Recording: Save and review calls for training and compliance
• Voicemail Transcription: AI-generated text transcriptions of voicemails
• Local & Toll-Free Numbers: Establish a presence with numbers in multiple regions
• Basic Video Conferencing: Integrated video meeting tools for remote teams

What is GoTo Connect missing?

While GoTo Connect offers basic VoIP features, it lacks advanced dialing capabilities such as Power Dialer, Smart Dialer, and AI-driven call analytics. Businesses with high outbound call volumes or those needing deeper CRM integrations may find its features too limited.

What Type of Business is It Best For?

GoTo Connect is a good fit for small and mid-sized businesses that need basic VoIP services, internal team communication, and light customer interaction. However, growing companies requiring AI-driven automation and sales-focused features may need a more robust alternative.

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RingCentral

RingCentral is a cloud-based VoIP phone system that provides voice, video, messaging, and collaboration features for businesses of all sizes. With a strong omnichannel experience and integration capabilities, it’s a well-known solution in the business communication space.

RingCentral’s benefits

RingCentral is a top choice for enterprises, offering HD voice and video, multi-channel communication, CRM integrations, and call analytics to enhance team collaboration, performance monitoring, and workflow optimization.

Key features

• SIP Trunking & VoIP Calling: Make and receive calls using cloud-based phone numbers.
• Interactive Voice Response (IVR): Automate call routing for better customer service
• Call Recording & Transcription: Store and review conversations for compliance and training
• Call Routing & Auto-Attendant: Direct calls based on predefined rules
• Contact Management & Team Messaging: Collaborate within a unified platform

What is RingCentral missing?

RingCentral limits AI analytics and automation to premium plans, charges extra for call recording and toll-free numbers, and requires up to 90 days for setup, making implementation time-consuming and costly.

What Type of Business is It Best For?

RingCentral is a good fit for large businesses and enterprises needing a scalable VoIP solution with multi-channel communication features. However, small businesses and teams needing AI-powered automation and advanced call analytics may find other, more flexible VoIP options.

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OpenPhone

OpenPhone is a VoIP business phone system designed for startups and growing teams. It blends calling, messaging, and contact management in one sleek app, making it perfect for remote and fast-paced work environments.

OpenPhone’s benefits

OpenPhone provides shared inboxes, business texting, call routing, and CRM features built right into the platform. It’s affordable, simple to set up, and ideal for modern startups.

Key features

• Business Texting: Send and receive SMS and MMS from your work number
• Shared Numbers: Collaborate on support or sales lines as a team
• Voicemail Transcription: See every message at a glance
• Call Routing: Send calls to the right teammate automatically
• Integrations: Native support for HubSpot, Zapier, and more

What is OpenPhone missing?

OpenPhone lacks advanced analytics, AI features, and Power Dialers — which can limit scalability for larger support or outbound teams.

What Type of Business is It Best For?

Best for startups and SMBs that need a modern, virtual phone solution with light CRM capabilities.

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JustCall

JustCall is a VoIP system designed for sales and support teams. It offers a strong set of automation tools, analytics, and integrations tailored for outbound calls and customer communication.

JustCall’s benefits

JustCall stands out with auto-dialers, SMS workflows, call tracking, and full CRM syncing. It’s popular among remote sales teams looking to automate routine calling tasks.

Key features

• Auto Dialer & Predictive Dialer: Speed up outbound call campaigns
• SMS Automation: Set workflows for follow-ups and alerts
• Call Tracking: Monitor call performance in real time
• CRM Integrations: Connect with HubSpot, Pipedrive, Zoho, and others
• Analytics Dashboard: Get visibility on call metrics and agent productivity

What is JustCall missing?

Some users report interface complexity and support delays. It also lacks deep IVR design features and some of the AI capabilities of top-tier platforms.

What Type of Business is It Best For?

Perfect for SMBs and agencies doing high-volume outbound calling or text-based engagement.

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Aircall

Aircall is a VoIP platform built for customer-centric teams. Known for its intuitive UI and strong integrations, it helps support and sales teams stay efficient and collaborative.

Aircall’s benefits

Aircall offers real-time coaching, call queuing, click-to-dial, and powerful CRM integrations. Its simplicity and reliability make it a go-to for remote-first companies.

Key features

• Click-to-Dial: Make calls directly from your CRM
• Live Call Monitoring: Managers can listen in or join live calls
• IVR & Call Queues: Route callers to the right departments
• Analytics Dashboard: Track KPIs across teams
• 100+ Integrations: Connect with CRMs, helpdesks, and more.

What is Aircall missing?

Aircall can be expensive for smaller teams, and while it has solid analytics, it lacks advanced AI features and predictive dialing tools.

What Type of Business is It Best For?

Great for mid-sized companies needing strong support or sales tools with real-time coaching and collaboration.

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CloudTalk

CloudTalk is a next-generation VoIP solution that has earned a spot in G2’s Best Software Awards 2024. Designed for sales and support teams, it offers over 70 advanced calling features, making it an industry leader in customer communication.

CloudTalk’s benefits

CloudTalk excels with AI-powered analytics, smart dialing, and seamless integrations, making it the best choice for businesses optimizing communication. It offers award-winning VoIP, global numbers, CRM integration, and scalability for all businesses.

Key features

• Call Flow Designer: Automate call routing and IVR for seamless customer experiences
• Power Dialer & Smart Dialer: Boost agent productivity with automated dialing sequences
• AI Speech Analytics: Get real-time insights into call sentiment and keyword tracking
• Call Recording & Monitoring: Train teams with recorded calls and live listening
• Voicemail Transcription: Convert voicemails into text for easy reference
• Advanced Call Routing: Use Skill-Based & Caller-Based Routing for maximum efficiency
• WhatsApp & SMS Messaging: Connect with customers via multiple channels

What makes CloudTalk a great choice?

Unlike competitors like Google Voice, RingCentral, or Webex, CloudTalk excels in features, usability, and reliability.

• Better Call Quality: International calls maintain crystal-clear audio
• Faster Setup & Deployment: Go live in minutes with an intuitive UI
• No Hidden Fees: Transparent pricing with no surprise add-ons
• Scalability & Flexibility: Grows with your business, whether small or enterprise
• 24/7 Customer Support: Always available to assist, unlike many competitors

What Type of Business is It Best For?

CloudTalk is perfect for businesses of all sizes looking for a powerful, AI-driven phone system. Whether you run a call center, sales team, or customer support department, CloudTalk enhances communication, increases efficiency, and drives revenue.

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