Category - Features
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
Voicemail to Email: How to Send it & How it Works
If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]
Free Conference Calling – How to Set it Up in your Business
Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]
Auto Dialer – Overview and Setup
If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]
How to Record a Phone Call on Any Device
The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded […]
Autodialer – the key to increasing productivity of your agents
When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]
Call Flows: importance, tips for effectivity
Everyone in the customer service industry knows that first impressions are crucial. Depending on how well the first contact with […]
What is Call Queue and How to Use it for Inbound Calls
Having to wait on hold is one of the main reasons why customers dislike calling support lines. For the majority […]
7 Tips for using Call Routing to Improve Agents’ Efficiency
Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]
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