In the world of customer service, there are plenty of tools and techniques that you can use to simplify your […]
If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]
Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]
If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]
The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded […]
When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]
Everyone in the customer service industry knows that first impressions are crucial. Depending on how well the first contact with […]
Having to wait on hold is one of the main reasons why customers dislike calling support lines. For the majority […]
Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]
Are you using call monitoring in your company? If not, you are missing out – call monitoring, along with call […]
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