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illustration call flip SHARE
2022-06-22

What is Call Flip and How to Use it In Your Call Center

In the world of customer service, there are plenty of tools and techniques that you can use to simplify your […]

illustration voicemail to email SHARE
2022-02-24

Voicemail to Email: How to Send it & How it Works

If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]

illustration call screening BB SHARE
2022-01-27

Free Conference Calling – How to Set it Up in your Business

Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]

Illustration auto dialer SHARE
2022-01-18

Auto Dialer – Overview and Setup

If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]

illustration how to record phone call SHARE
2022-01-11

How to Record a Phone Call on Any Device

The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded […]

Illustration robot automation
2021-08-03

Autodialer – the key to increasing productivity of your agents

When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]

Illustration call flows
2021-07-27

Call Flows: importance, tips for effectivity

Everyone in the customer service industry knows that first impressions are crucial. Depending on how well the first contact with […]

illustration call list
2021-06-15

What is Call Queue and How to Use it for Inbound Calls

Having to wait on hold is one of the main reasons why customers dislike calling support lines. For the majority […]

illustration call center agent web
2021-05-26

7 Tips for using Call Routing to Improve Agents’ Efficiency

Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]

All data in call center
2021-04-13

CloudTalk Insider #2: Call monitoring

Are you using call monitoring in your company? If not, you are missing out – call monitoring, along with call […]

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