Best AI for Customer Service Calls: 11 Top Tools

Your team’s overwhelmed. Ticket queues are growing. Wait times are dragging. And hiring more agents? Not an option.

That’s why so many leaders are turning to AI call center solutions. In fact, 81% of contact centers are already investing in AI call center software¹ to help teams move faster—without burning out.

Forget the “robots replacing humans” narrative. The best AI for customer service calls supports, not replaces, your team by handling repetitive questions, resolving issues faster and keeping agents and customers happy.

This guide breaks down what AI in customer support really means, explores key trends, pros and cons, and reveals the 11 best AI tools for customer service calls in 2025.

Let’s dive in.

Key Takeaways

• AI call center solutions help teams reduce wait times and handle high volumes—without hiring more agents.
• The best AI for customer service calls supports, not replaces, your team by automating repetitive tasks and surfacing real-time insights.
• Tools like CloudTalk’s AI Voice Agent make it easy to scale support, boost call resolution rates, and improve customer satisfaction.

What is AI Customer Service for Calls?

AI customer service for calls refers to technology that uses machine learning, natural language processing (NLP), voice recognition, and automation to manage and improve phone-based support.

These tools can automatically answer calls, understand customer intent, route inquiries, and even resolve common issues—without needing a human agent on the line.

The goal? To boost efficiency, reduce wait times, and deliver consistent, high-quality service—while freeing up your team for more complex tasks.

1. CloudTalk

What is It?

A smart AI-powered cloud-based business phone system and call center platform designed for customer service and sales teams. CloudTalk combines reliable cloud telephony with conversational AI to automate call handling, improve resolution speed, and support agents in real-time.

Best For

Small to mid-sized support teams that want to scale customer service without bloating headcount or sacrificing call quality. CloudTalk is easy to implement, packed with powerful features like AI voice agents and speech analytics, and integrates seamlessly with CRMs and helpdesk tools—making it perfect for growing teams that need performance and flexibility without the enterprise complexity.

Key Features

• AI Voice Agent for handling common outbound scenarios
• Smart call routing, call tagging, and voicemail transcription
• Real-time customer data with 35+ CRM and integrations sync
• AI-powered speech analytics (sentiment analysis, keyword tracking)

See how it works in this quick demonstration:

Best Integrations

Includes Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Zoho

Pricing

CloudTalk offers four pricing plans, each with its own set of features:

• Lite (Americas) (19/user/month])/Starter (25/user/month]: Includes unlimited US & Canada calling, business SMS, International Numbers, Call Recording, basic call analytics, and 24/7 email/chat support. 
• Essential (29/user/month): It offers 1,000 domestic outbound minutes, 24/7 live support, advanced analytics, IVR, Skill-Based routing, Integrations + Open API.
• Expert (49/user/month): It includes features like Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, and Call Monitoring.
• Custom (Varies): This plan is tailored for businesses with unique needs and includes custom onboarding, unlimited outbound calls with flat rates, enterprise-level security, and developer support.

2. Talkdesk

What is it?

Talkdesk is a cloud-based contact center platform offering AI-driven solutions to enhance customer service operations.

Best for:

Enterprises with large, multi-channel support operations that need scalable, customizable AI solutions to automate and optimize complex workflows. Talkdesk’s robust infrastructure, advanced AI features like Copilot and Autopilot, and deep integration ecosystem make it ideal for organizations with high call volumes and strict SLA requirements.

Key Features:

• AI Agents for intelligent decision-making and automation across customer journeys.
• Copilot providing real-time agent assistance with contextual guidance.
• Autopilot enabling AI-powered virtual agents for 24/7 customer self-service.
• Automatic Summary feature reducing after-call work by summarizing interactions using generative AI.
• Interaction Analytics offering insights into customer interactions through sentiment analysis and topic identification.

Best Integrations:

Salesforce, Zendesk, Microsoft Teams, Slack, and over 60 other business tools

Pricing:

Talkdesk pricing plans range from $85 to $225 per user/month, depending on features and add-ons. 

3. Zendesk

What is it?

Zendesk is a comprehensive customer service platform that integrates AI-driven tools to enhance support operations.

Best for:

Mid-sized to large enterprises aiming to streamline multi-channel support operations. Zendesk’s robust AI capabilities, including intelligent ticket routing and AI-powered agents, make it ideal for organizations seeking to automate repetitive tasks and improve response times without compromising customer satisfaction.

Key Features:

• AI Agents that autonomously resolve customer inquiries across various channels.
• Copilot provides real-time assistance to agents by suggesting responses and next steps.
• Intelligent Ticket Routing automatically directs tickets to the appropriate agents based on content analysis.
• Generative AI Summaries offer concise overviews of ticket histories to expedite resolution.
• AI Insights Hub centralizes AI operations, providing metrics and recommendations for optimization.

Best Integrations:
Salesforce, Slack, Microsoft Teams, Shopify, and a wide range of CRM and e-commerce platforms.

Pricing:
Plans start at $19 per agent/month for basic support, with advanced AI features available as add-ons. 

4. Intercom

What is it?

Intercom is a customer communication platform focused on ilve chat, in-app messaging, AI chatbots and customer engagement.  

Best for:

SMB SaaS companies and digital-first businesses seeking to provide personalized, real-time support at scale. Intercom’s AI agent, Fin, can handle complex queries across multiple channels, making it ideal for businesses aiming to enhance customer engagement and reduce response times.

Key Features:

Fin AI agent for automated, context-aware responses

• Multichannel support including chat, email, and social media
• Proactive messaging and in-app support
• Customizable workflows and automation rules

Best Integrations:
Salesforce, HubSpot, Slack, and over 300 other apps

Pricing:

Intercom pricing plans include:

• Essential plan: $29/seat/month
• Advanced plan: $85/seat/month
• Expert plan: $132/seat/month

5. Dialpad

What is it?

Dialpad is a cloud-based communication platform that leverages AI to enhance voice and messaging interactions in contact centers.

Best for:

Businesses of all sizes looking for real-time transcription, sentiment analysis, and AI-driven coaching to improve agent performance and customer satisfaction. Dialpad’s native AI features make it suitable for companies aiming to modernize their contact center operations.

Key Features:

• Real-time call transcription and analysis
• AI-powered coaching and recommendations
• Automated call summaries and note-taking
• Sentiment analysis to gauge customer emotions

Best Integrations:

Google Workspace, Microsoft 365, Salesforce, and Zendesk

Pricing:

Plans include:

• Standard: $27/user/month
• Pro: $35/user/month
• Enterprise: Custom

6. Freshdesk

What is it?

Freshdesk is a customer support software offering multichannel support with AI capabilities to streamline ticket management and improve response times.

Best for:

Small to mid-sized businesses aiming to automate repetitive tasks and manage support tickets efficiently. Freshdesk’s AI features like Freddy AI assist in enhancing agent productivity and customer satisfaction.

Key Features:

• AI-driven ticket prioritization and routing
• Freddy AI for automated responses and suggestions
• Multichannel support including email, chat, and phone
• Customizable workflows and automation rules

Best Integrations:

Slack, Shopify, Google Analytics, and over 650 apps

Pricing

Freshdesk pricing plans include: 

• Growth: $18/agent/month
• Pro: $59/agent/month
• Pro + AI Copilot: $94/agent/month
• Enterprise: $95/agent/month

7. Tidio 

What is it?

Tidio is a live chat and chatbot platform designed for small to medium-sized businesses to enhance customer support and engagement.

Best for:

E-commerce businesses and startups seeking to combine live chat with AI chatbots for real-time customer support. Tidio’s user-friendly interface and automation capabilities make it ideal for businesses aiming to improve customer satisfaction without extensive technical resources.

Key Features:

• AI-powered chatbots for automated responses
• Live chat with visitor tracking
• Multilingual support and canned responses
• Integration with Messenger, WhatsApp, and email

Best Integrations:

Shopify, WordPress, Zapier, and Google Analytics

Pricing:

Plans include: 

• Starter: $24.17/month
• Growth: $49.17/month
• Plus: $749/month
• Premmium$2999/month

8. Ultimate.ai (Zendesk)

What is it?

Ultimate.ai, now a part of Zendesk, is an AI-powered customer support automation platform that enables businesses to scale support operations with multilingual AI chatbots.

Best for:

Enterprises and large support teams looking to automate customer interactions across multiple channels. Ultimate.ai’s robust automation capabilities help in reducing response times and operational costs.

Key Features:

• Conversational AI with intent detection
• Seamless handover to human agents
• Multilingual support for global operations
• Integration with existing CRM and support systems

Best Integrations:

Zendesk

Pricing: 

• Support Team: $25/agent/month
• Suite Team: $69/agent/month
• Suite Professional: $149/agent/month
• Suite Enterprise: Custom pricing based on requirements.

9. Yellow.ai

What is it?
Yellow.ai is an enterprise-grade conversational AI platform supporting voice and chat to automate customer interactions across multiple channels.

Best for:
Large enterprises aiming to automate customer interactions and improve operational efficiency through AI-driven solutions. Yellow.ai’s capabilities span across multiple industries, making it a versatile choice for businesses looking to enhance customer engagement.

Key Features:

• Voice AI bots with sentiment analysis
• Multilingual support for global reach
• Dynamic AI agents for personalized interactions
• Integration with various communication channels

Best Integrations:

WhatsApp, Facebook Messenger, Slack, and custom APIs

Pricing:

Custom pricing based on business needs.

10. LiveChat

What is it?

LiveChat is a customer service platform offering live chat and help desk functionalities with AI enhancements to streamline support operations.

Best for:

Businesses of all sizes seeking to provide real-time customer support through live chat. LiveChat’s AI features assist in automating responses and improving agent efficiency.

Key Features:

• AI-powered chat suggestions for faster responses
• Chat routing and canned responses
• Chat transcripts and analytics
• Integration with various communication platforms

Best Integrations:

CRM systems, email marketing tools, and e-commerce platforms

Pricing:

• Starter: $20/user/month
• Team: $41/user/month
• Business: $59/user/month
• Enterprise: Custom

11. Amelia

What is it?

Amelia is an AI-powered digital assistant designed for enterprise customer service, capable of handling complex customer interactions with cognitive AI.

Best for:

Large enterprises requiring sophisticated AI capabilities to manage complex customer interactions. Amelia’s natural language understanding and real-time learning make it suitable for organizations aiming to provide personalized and efficient customer support.

Key Features:

• Natural language understanding for human-like interactions
• Process automation to streamline workflows
• Real-time learning to improve responses over time
• Multilingual support for global operations

Best Integrations:

Enterprise systems and CRM platforms

Pricing:

Custom pricing based on enterprise requirements.

How to Choose the Best AI Solution for Customer Service Calls

Picking the wrong AI tool can cost you time, money, and customer trust. Here are the key criteria to keep in mind when evaluating AI-powered call center software:

• Call analytics and real-time transcription: Get instant visibility into conversations, agent performance, and customer sentiment.
• Seamless integration with your current systems: Your AI should play nicely with your CRM, helpdesk, and phone system—no duct tape required.
• Scalability for high call volumes
  Whether you’re fielding 50 calls or 5,000, your solution should scale without breaking a sweat.
• Multilingual and omnichannel support: Look for tools that support voice, chat, and messaging—across languages and platforms.
• AI transparency and agent assist: Choose solutions that clearly hand off to agents when needed and support them with live suggestions.
• Data security and regulatory compliance:; Ensure your provider follows industry standards like GDPR, HIPAA, or SOC 2 to keep customer data safe.

Why Use AI for Customer Service Calls in 2025?

In 2025, customer expectations are higher than ever. They want instant answers, 24/7 availability, and personalized service—on every call.

To meet these demands, more businesses are replacing outdated call center models with AI-enhanced phone support that delivers faster, smarter, and more consistent experiences.

Thanks to breakthroughs in conversational AI, real-time sentiment analysis, and machine learning, modern solutions like CloudTalk’s AI Voice Agents can automatically handle common inquiries, route calls intelligently, and support agents with live call insights.

This shift toward automation isn’t just a trend—it’s a long-term move toward more scalable, efficient, and customer-friendly support.

Explore more about AI in call centers and how CloudTalk’s AI phone answering service is leading the way.

How to Successfully Implement AI for Customer Service Calls

Rolling out AI call solutions isn’t just a toggle switch—it’s a process. Here’s how to do it right, using CloudTalk as your launchpad:

• Loop in Your Security and Compliance Team Early: Before anything goes live, ensure your AI setup meets GDPR, HIPAA, or other relevant standards. CloudTalk’s security infrastructure is a great place to start.
• Test AI Tools in Real-World Scenarios: Don’t just demo it—simulate real customer calls. Tools like CloudTalk’s AI Voice Agent let you pilot automated flows before full deployment.
• Train Agents and Set Clear Expectations: AI won’t replace your team—but it will change how they work. Clarify when to step in, how to escalate, and how to use AI insights to their advantage.
• Reinforce Your Knowledge Base for Better Automation: AI is only as smart as the information behind it. Use tools like Smart IVR to route queries efficiently based on updated FAQs, guides, and data.
• Monitor, Analyze, and Improve Continuously: Track outcomes with call analytics and tweak flows based on real performance—AI gets better with every iteration.

Scale Smart with AI Customer Service 

AI-powered customer service calls aren’t just a trend—they’re a smarter way to scale support, reduce response times, and give your agents the breathing room they need to do their best work. 

With features like real-time transcription, intelligent routing, and automated responses, the right AI solution can turn your call center into a proactive, always-on customer experience engine.

Whether you’re a small support team or a growing contact center, CloudTalk’s AI-powered call solutions are built to help you move faster, serve smarter, and scale confidently.

Sources:

1. Hostinger.com