Cut Support Costs by a Third—With a Call Center Solution for eCommerce
CloudTalk is the contact center software e-commerce brands rely on to do more with less. Support your customers through every stage of the online shopping journey—browsing, ordering, shipping, and beyond—by combining AI automation with live agents. Boost efficiency and personalize interactions at lower cost.
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HOW WE HELP
Smart Features That Make Support (and Sales) Easier
Be Everywhere Your Shoppers Need You.
- Omnichannel Messaging: Handle calls, SMS, WhatsApp, and more from one platform—no context lost.
- 24/7 Self-Service IVR: Reduce agent workload with multi-level IVRs that handle order tracking, FAQs, and returns automatically.
- AI Voice Agents: Automate common requests like order tracking, shipping updates, and product questions with an AI assistant that sounds human—and always stays on.
Get Every Order Question to the Right Agent—Without the Back and Forth.
- Smart Routing & ACD: Route inquiries based on order history, language, or product category for faster resolution.
- Skill-Based Distribution: Automatically assign calls to agents with the right expertise—shipping, payments, or tech.
- CRM + Helpdesk Integration: Sync with your e-commerce stack (HubSpot, Zendesk, etc.) for full customer context.
See What’s Happening—and Act on It Instantly.
- Real-Time Analytics: Track call volume, resolution times, and customer satisfaction trends. Spot performance issues before they affect your CX.
- Live Monitoring Tools: Whisper, barge, and monitor calls to support agents when it matters most.
- Live Monitoring Tools: Whisper, barge, and monitor calls to support agents when it matters most.
Build Local Trust With a Global eCommerce Contact Center
When selling across multiple regions, showing a familiar number is key to earning customer trust. CloudTalk’s contact center for eCommerce gives you access to local, national, mobile, and toll-free numbers in 160+ countries—so your customers always feel like you’re just around the corner. Already have numbers? We support easy number porting, too.
We’ve now got over 20 phone numbers consolidated into a single CloudTalk call flow. Regional toll-free lines, local support numbers, it’s all unified.
Unify Your Stack. Simplify Your Support.
CloudTalk integrates seamlessly with your favorite tools—HubSpot, Zendesk, and more—so your agents always have full context at their fingertips. View order history, track past interactions, and respond faster with data-rich profiles. Plus, with tags, notes, and automated logging, your entire customer journey stays in sync across channels.
CloudTalk has made it incredibly easy to manage and track all my sales and customer calls in one place. I love how seamlessly it integrates with CRMs like HubSpot and Apollo I can log calls, notes, and follow-ups automatically without switching tabs.
Grow Your eCommerce Support Without Growing Your Team
Whether you’re handling 100 or 100,000 calls per quarter, CloudTalk’s call center software for eCommerce grows with you. Smart IVR, automatic callbacks, and AI Voice Agents help reduce missed calls and resolution time—without adding headcount. And with real-time analytics, you always know what’s working and where to improve.
We went from 30,000 to 100,000 calls per quarter, and CloudTalk scaled with us effortlessly. Their automation tools are a game changer—we resolve calls faster, and our agents stay focused on high-value tasks.
Why Cloudtalk Is the Best Call Center Solution for eCommerce?
Deliver Clear Calls Every Time
We work with top telcos worldwide and operate as a licensed carrier—giving you stronger connections, better routing, and crystal-clear call quality.
Get Help Whenever You Need It
Our support team is available 24/7, with real people ready to assist in under 60 seconds—so you’re never left waiting when orders need attention.
Launch Fast and Start Selling Sooner
Get CloudTalk up and running within hours, not days. It plugs into your existing e-commerce tools—no developers, no delays.
Plans That Scale With Your Store (Not Your Costs)
FAQs
What is an e-commerce call center?
A center that manages customer support, sales, and inquiries for online retail, boosting loyalty and sales through multichannel communication.
What are the 3 types of call centers?
Inbound (handles incoming calls), outbound (focuses on outgoing calls), and blended (handles both inbound and outbound calls).
What is the best way to talk about e-commerce with your customers?
The best way to talk about e-commerce with customers is to communicate promptly, personalize support, use multiple channels, and maintain a consistent, helpful brand voice.
What is auto dialing for e-commerce services?
Automated dialing systems that call customers or prospects to promote products, follow up, or gather feedback automatically.
How can e-commerce retail benefit from auto dialing?
It enhances outreach, boosts sales, reduces manual effort, and supports personalized follow-ups, increasing conversion rates.
How can you optimize customer experience with CloudTalk?
Leverage features like IVR, call routing, chat, and integrations with CRM to provide seamless, personalized service.
What is the 80/20 rule in a call center?
The 80/20 rule in a call center, also known as the Pareto Principle or service level standard, means that 80% of incoming calls should be answered within 20 seconds.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
