Call center for retail & eCommerce businesses

We help brick-and-mortar shops, online stores and marketplaces meet rising customer expectations by providing a seamless shopping experience. With us, you’ll be able to easily communicate with your stores and coordinate returns, shipping, delivery, cancelations and more — all while allowing your customers to reach you by phone and get an immediate response.  

Call center software for retail and ecommerce
2,500+ innovative companies run on CloudTalk call center software
CloudTalk Call Center software

Ditch the Complexity

Your business moves fast, so you need tools that can keep pace. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.

  • Implement your entire contact center in a matter of days
  • Easily administer Talkdesk without the help of IT professionals
  • Ramp agents with little or no training on a simple, modern interface
  • See exactly what’s happening in your contact center with flexible analytics
  • Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality

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Cover all your markets with local numbers

When handling phone support across various markets, there's a real need to have local numbers in order to build trust between you and your customers. We understand this, which is why we provide phone numbers from 140+ countries (mobile numbers, toll-free numbers, national numbers). And if you already have your own local phone numbers, we can help you with number portability.

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local numbers

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Provide your agent with helpful information even before picking up the phone

Using eCommerce or helpdesk platforms like Shopify, Magento, Zendesk or Freshdesk? CloudTalk offers native integrations with all of these platforms. When a customer calls, order details and customer data appear directly on the phone, so your agents are immediately aware of the caller’s issues — even before picking up the phone. Agents don’t need to spend any additional time searching for the caller’s background, which saves up to 120 seconds per call.

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Decrease resolution time and keep your customers happy

CloudTalk offers several advanced call center features that enable your team to efficiently handle customers with ease. Try out features like IVR or Call Flow Designer and design more efficient ways to route your callers to the right agent or department. Your agents can save time and you can decrease the amount of time your customers spend in call queues. Furthermore, features like call notes, call recordings or emotion analytics will give other agents a detailed overview when handling the customer in the future.

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#1 Rated call center software preferred by financial services

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

Improve your contact center
with these benefits

High-quality calls & stable connection

To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.

Accelerate your employee results with real data

Call recordings allow you to store and listen to your employees’ calls so you can check if the agents communicate properly and understand what works best. Call Monitoring also enables you to listen to and coach your employees in real-time.

Collect and analyze data

Make smart decisions based on relevant data from your call center. Track call activity, service level or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.

Also suitable for outbound calls

CloudTalk can be used by various teams to handle a higher amount of calls and improve internal workflows. Features like Power Dialer, Call Notes, Speech-to-Text Recognition, Voicemail Drop or Native Integration are really handy, especially for busy sales teams.

Virtual call center accessible from anywhere

You can run a call center from anywhere in the world at a fraction of the cost of a regular on-premise call center software. No complicated installation, hardware, or local storage space required. Furthermore, your agents can choose to work from desktop or on mobile apps.

Don’t make your customers wait

Improve the call experience with the Call Queuing feature, which includes customizable welcome messages and waiting music, or give your customers the option to leave you a voicemail. If a caller doesn’t manage to connect with an agent, the Callback feature is going to dial the caller’s number automatically once the agent is available.

Over 2,500 call centers and phone systems
are powered by CloudTalk

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