Your business moves fast, so you need tools that can keep pace. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.
Increase
calls per agent by
Call quality
Increase
first call close by
Decrease
holding time by
Increase
answer-seizure ratio by
Using eCommerce or helpdesk platforms like Shopify, Magento, Zendesk or Freshdesk? CloudTalk offers native integrations with all of these platforms. When a customer calls, order details and customer data appear directly on the phone, so your agents are immediately aware of the caller’s issues — even before picking up the phone. Agents don’t need to spend any additional time searching for the caller’s background, which saves up to 120 seconds per call.
See all integrationsCloudTalk offers several advanced call center features that enable your team to efficiently handle customers with ease. Try out features like IVR or Call Flow Designer and design more efficient ways to route your callers to the right agent or department. Your agents can save time and you can decrease the amount of time your customers spend in call queues. Furthermore, features like call notes, call recordings or emotion analytics will give other agents a detailed overview when handling the customer in the future.
Schedule a demoBased on 400+ reviews on 6 independent software marketplaces & platforms
High-quality calls & stable connection
To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.
Accelerate your employee results with real data
Call recordings allow you to store and listen to your employees’ calls so you can check if the agents communicate properly and understand what works best. Call Monitoring also enables you to listen to and coach your employees in real-time.
Collect and analyze data
Make smart decisions based on relevant data from your call center. Track call activity, service level or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.
Also suitable for outbound calls
CloudTalk can be used by various teams to handle a higher amount of calls and improve internal workflows. Features like Power Dialer, Call Notes, Speech-to-Text Recognition, Voicemail Drop or Native Integration are really handy, especially for busy sales teams.
Virtual call center accessible from anywhere
You can run a call center from anywhere in the world at a fraction of the cost of a regular on-premise call center software. No complicated installation, hardware, or local storage space required. Furthermore, your agents can choose to work from desktop or on mobile apps.
Don’t make your customers wait
Improve the call experience with the Call Queuing feature, which includes customizable welcome messages and waiting music, or give your customers the option to leave you a voicemail. If a caller doesn’t manage to connect with an agent, the Callback feature is going to dial the caller’s number automatically once the agent is available.
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder and CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Radoslav Kasik
Founder and Chief Investment Officer at Finax
Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.
.png
)
.png)
.png)
