Call Center Software for
E-commerce

Answer your online store customers faster with a modern phone system. Connect CloudTalk with your favorite shopping cart and CRM and have all data at hand.

Support center software for E-commerce
CloudTalk Call Center software

Your support reps will love using CloudTalk

CloudTalk is intuitive, and it’s built with support agents in mind. No more searching for information in numerous systems - everything is displayed in one place. It’s easy to be productive and manage customer interactions.

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Better decisions with smarter analytics

CloudTalk lets you monitor and manage communication experiences in a modern way. View past customer conversations and call notes during a call to be more effective. With real-time analytics you can track call activity, service level or customer sentiment to make better data-driven decisions.

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Smart Analytics for E-commerce Phone Support
 

View past customer conversations and call notes during the call to be more effective.

 

Give you an opportunity to view call logs, call recordings or sentiment with other call metrics to increase performance for you call center.

 

Complex statistics on call queues, ongoing conversations, agents and call data all in one place.


Key Benefits

CloudTalk will help you increase agents productivity and client satisfaction so your NPS scores can run through the roof.

01
Comprehensive real-time customer information
During the call, you can see the whole history of the customer’s interactions, orders, chat or notes, which allows your agents to provide the caller with top-notch support.
02
Personalized up-sell marketing
All data related to the customer and his past orders will help you offer him a related product that will suit his needs.
03
Efficient solution to all claims and queries
With history of communications, orders, tickets and data from external e-commerce systems and social networks, you will always know what the customer needs helping with.

Features

With CloudTalk advanced features, your customer support will get to a whole new level.

Integrate your active call center software with business tools

Integrate your contact center software with more than 500 tools

CloudTalk Support can be easily integrated into your existing shopping cart, CRM e-commerce or helpdesk tools, like Salesforce, Zendesk, Shopify, Magento and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.


#1 Rated Call Center Software

Based on 200+ Reviews on 6 Independent Software Marketplaces & Platforms


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Improve your contact center with CloudTalk