We help brick and mortar stores, online stores and marketplaces meet rising customer expectations and provide a seamless shopping experience. With us, you’ll be able to easily communicate with your stores and coordinate returns, shipping, delivery, cancelations and more — all while allowing your customers to reach you by phone and get an immediate response.
Your business moves fast, so you need tools that keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.
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Using eCommerce or helpdesk platforms like Shopify, Magento, Zendesk or Freshdesk? CloudTalk offers you native integrations with these platforms. When a customer calls, order details and customer data appear directly on the phone and the agent is immediately aware of the caller’s issues — even before answering the call. Agent doesn’t need to spend additional minutes searching for the caller’s background, and that saves up to 120 seconds per call.See all integrations
CloudTalk offers several advanced call center features that enable your team to efficiently handle your customers with ease. Try out features like IVR or Call Flow Designer and design more efficient ways to route your callers to the right agent or department. Your agent’s time can be saved and you can decrease your customers’ waiting time on the line. Furthermore, features like call notes, call recordings or emotion analytics will give other agents a complex overview when handling the customer in the future.Schedule a demo
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Co-founder and CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Founder and Chief Investment Officer at Finax