Call Center for
E-Commerce

Cloud-based software will help you run a complex phone customer center over the internet. All you need is internet connection, CloudTalk will take care of everything else for you.

Support center software for E-commerce
CloudTalk Call Center software

Make it easy to handle your calls

CloudTalk is intuitive, and it’s built with support agents in mind. No more searching for information in numerous systems - everything is displayed in one place. It’s easy to be productive and manage customer interactions.

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Be smart with advanced analytics

CloudTalk Voice empowers you to monitor and manage the communication experience even better. View past customer conversations and call notes during the call to be more effective. With real-time analytics you can track call activity, service level or customer sentiment to make better data-driven decisions.

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Smart Analytics for E-commerce Phone Support
 

View past customer conversations and call notes during the call to be more effective.

 

Give you an opportunity to view call logs, call recordings or sentiment with other call metrics to increase performance for you call center.

 

Complex statistics on call queues, ongoing conversations, agents and call data all in one place.


Benefits

Your e-commerce should provide excellent customer service. CloudTalk will help you increase agents productivity and client satisfaction.

01
Comprehensive real-time customer information
During the call, you can see the whole history of the customer’s interactions, orders, chat or notes, which allows your agents to provide the caller with top-notch support.
02
Personalized up-sell marketing
All data related to the customer and his past orders will help you offer him a related product that will suit his needs.
03
Efficient solution to all claims and queries
With history of communications, orders, tickets and data from external e-commerce systems and social networks, you will always know what the customer needs helping with.

Features

With CloudTalk advanced features, your customer support will get to a whole new level.

Integrate your active call center software with business tools

Integrate your contact center software with more than 500 tools

CloudTalk Support can be easily integrated into your existing CRM, e-commerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.


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Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.

Improve your contact center with CloudTalk