Call center software for
eCommerce
Answer your online store customers faster with a modern phone system. Connect CloudTalk with your favorite shopping cart and CRM and have all data at hand.
CloudTalk is intuitive, and it’s built with support agents in mind. No more searching for information in numerous systems - everything is displayed in one place. It’s easy to be productive and manage customer interactions.
Try for freeView past customer conversations and call notes during the call to be more effective.
Give you an opportunity to view call logs, call recordings, or sentiment with other call metrics to increase performance for your call center.
Complex statistics on call queues, ongoing conversations, agents and call data all in one place.
CloudTalk will help you increase agents' productivity and client satisfaction so your NPS scores can run through the roof.
CloudTalk Support can be easily integrated into your existing shopping cart, CRM e-commerce or helpdesk tools, like Salesforce, Zendesk, Shopify, Magento and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
Based on 200+ reviews on 6 independent software marketplaces & platforms
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder and CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Radoslav Kasik
Founder and Chief Investment Officer at Finax
Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.
