Add extensions to your business phone system software
Each user, agent, caller queue or department has their own personalized number or extension. This will allow you to reach anyone in your company or seamlessly route a call to a different agent.
Simple and intuitive CloudTalk interface allows you to provide each agent with a 4-digit extension which is easy to remember, for example 1002. Agent-to-agent calling has never been so easy and quick.
Agent management is very easy with CloudTalk. You can simply create a new extension for each new agent, which will be used for:
- making calls within the company
- transferring customer calls to another agent – if an agent is not skilled to handle a specific customer issue, he can seamlessly redirect the call to the appropriate agent with one click by dialing the right extension.
Business phone system software allows you to use extensions for your Call Queues. When you create a new call queue, a 3-digit extension will be automatically assigned to it to ensure efficient connection.
Boost teamwork with our business phone system software
Allow your agents to seek advice from their colleagues when they need it. If an agent needs to consult an issue with a more experienced teammate, he easily reach them anytime by simply dialing their extension provided by our business phone system software. This feature promotes positive team interactions, enhance active collaboration and expedites the problem problem-solving process.
Improve customer satisfaction
If an agent realizes that he cannot solve the customer’s issue, he can simply redirect the call to a team mate. The team mate will also see all customer information in one place thanks to our real-time customer card feature included in our business phone system software. This will allow them to provide even better customer support.
Seamless call redirection inside your company increases team efficiency and gives you more time to focus on your customers.