Add extensions to your business phone system software
Each user, agent, caller queue or department has their own personalized number or extension. This will allow you to reach anyone in your company or seamlessly route a call to a different agent.
Simple and intuitive CloudTalk interface allows you to provide each agent with a 4-digit extension which is easy to remember, for example, 1002. Agent-to-agent calling has never been so easy and quick.
Agent management is very easy with CloudTalk. You can simply create a new extension for each new agent, which will be used for:
- making calls within the company
- transferring customer calls to another agent – if an agent is not skilled to handle a specific customer issue, he can seamlessly redirect the call to the appropriate agent with one click by dialling the right extension.
Business phone system software allows you to use extensions for your Call Queues. When you create a new call queue, a 3-digit extension will be automatically assigned to it to ensure efficient connection.
Boost teamwork with our business phone system software
Allow your agents to seek advice from their colleagues when they need it. If an agent needs to consult an issue with a more experienced teammate, he easily reaches them anytime by simply dialling their extension provided by our business phone system software. This feature promotes positive team interactions, enhance active collaboration and expedites the problem problem-solving process.
Improve customer satisfaction
If an agent realizes that he cannot solve the customer’s issue, he can simply redirect the call to a teammate. The other agent will also see all customer information in one place thanks to our real-time customer card feature included in our business phone system software. This will allow them to provide even better customer support.
Seamless call redirection inside your company increases team efficiency and gives you more time to focus on your customers.
These features might be interesting for you
Business phone system - you can interconnect your branches, departments and team members without any hassle.
IVR - it is used for handling inbound calls, but also for outbound notifications, e.g. to remind the client to make a payment
Ring Groups - this feature enables your customers to call to multiple or all agents at once. This will shorten the response time and improve your customer support.
Warm transfer - it allows you to easily transfer callers over to other agents with having the possibility to speak with them first.