Extensions

An internal phone extension is a short number or “code” that’s assigned to a specific employee or department within an organization. They can be used for internal communication or transferring customer-facing calls between agents. 

With extensions, agents don’t need to remember and manually type phone numbers, streamlining the communication process. Furthermore, internal phone extensions allow you to separate the company into various segments (i.e., conference rooms, floors, departments, global locations, etc.)

You can use Voice-over-IP (VoIP) and a cloud-based phone system to add extensions to various phones in your organization. All you need to do is open the Contact Basic Settings in your CloudTalk Account and type in the desired extension in the External Number field. You can learn more about the process of Onboarding New Team Members on our HelpCenter page.

To call an extension, press and hold * after dialing the primary number. That way, you’ll separate the number you are dialing with a comma (,). Then, tap the click-to-call button after entering the extension number. When connected to the mainline, the extension number will be called.

You can give each rep a simple-to-remember 4-digit extension by using internal call extensions. Agents can quickly and conveniently contact their coworkers using this internal code. They can be automatically routed to the appropriate location without the need to look up a certain business phone number exhaustively.

Once you’ve signed up for a CloudTalk account, you can request a virtual number for France via our Dashboard.
Just click on the “Numbers” tab, click “Buy a number,” and our team will get you sorted with your new number in short order.

For example, businesses across various industries leverage extension dialing as follows:

Hospitals and Medical Facilities – extension lets you route to individual departments or contact a specific doctor. This is particularly important for emergencies but can assist with simple medical consultations.

Global Companies with Multiple Branches – assign individual extensions to respective locations and let employees quickly and easily communicate with sister branches anywhere in the world instead of looking for the correct area code.