8×8 vs Nextiva

Name: 8×8 vs Nextiva: Which One Is Best For Your Business? : Which is better for your business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Property	Cloudtalk	8×8	Nextiva
Annual Price Overview	$25 – $50	$15 – $133	$17.95 – $67.95
Free Trial	Yes – 14 days. Doesn’t require a credit card.	Yes – 30 days free trial for the cheapest 8×8 Express plan. Other plans only state “Contact sales”.	Yes – 7 days, only for the first plan. For the rest of the plans, there is just a demo option.
Integrations	100+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.	Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack.	Essential plan only has MS Outlook and Google Contacts integrations.
Mobile Application	Yes, compatible with both Android and iOS. Available in Starter plan.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Min/Max amount of users	One user within all plans.	Standard: unlimited users, but limited features	Unlimited users.
Extensions	Up to 8-digit extensions with site codes from a Premium plan.	Does not offer extensions.	Extensions available in all plans.
Click to Call	Yes, from a starter pack.	Click to call supported by Google Search technology.
Call recording	Available in all plans.	Available in X2 and X4 plans, missing in a basic 8X8 Express.	Available as an add-on.
Call tagging		Does not mention this feature.	Does not mention this feature.
Local numbers	1 local number free for each plan.	Unlimited with Standard and Premier plans.
Toll-free numbers	Available in all plans.	Does not offer any toll-free numbers.
Smart dialer	Yes, also offers predictive and power dialers.	Does not mention this feature.
Multi-level IVR	Yes, starting from an Essential plan.	Paid additionally, available from X6.	IVR available with Nextiva Voice account.
Open API		Does not mention this feature.	Does not mention this feature.
Customer support options	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.	Displays a chat option with chatbot, and a knowledge base.	Comprehensive customer support, including knowledge base, telephone and chat.

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	8×8	Nextiva	Result
Pricing: Which Service Fits Your Budget?	8×8 offers customers a whopping 6 plan options to choose from. The cheapest plan is called “8×8 Express”, and it’ll cost you $15. The company’s most expensive option, the “X8” plan will run you $133 per user per month on an annual plan and $175 per user per month on a monthly plan.	Nextiva offers its customers 4 plans — the cheapest being $17.99 per user per month and the most expensive being $67.95 per user per month, both billed annually.	Pricing winner Nextiva Nextiva is king when it comes to pricing. It’s the cheaper overall plan and gives customers quite a bit of bang for their buck, so to speak.
Features: Which Phone System Powers Your Team Better?	With 8×8, you can use advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.	Nextiva’s biggest draws are advanced IVR and truly professional greetings. If you upgrade to the Enterprise plan or higher tiers, you get unlimited SMS, voice analytics, voice transcription, and a single sign-on.	Features winner Nextiva Nextiva is a step above when it comes to features. Their high-tier plans, in particular, have an impressive slate of features.
Customer Satisfaction: Which Service Has the Happiest Customers?	On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 / 5 with 20 reviews.	Nextiva scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a very straightforward, user-friendly, and flexible solution that requires minimum training.	Customer Satisfaction winner Nextiva Nextiva received a lot of positive feedback from customers, while 8×8’s feedback was more of a mixed bag.

How CloudTalk compares to 8×8 and Nextiva

Users report that 8×8 lacks many call productivity features, such as Click to Call, call recording, or advanced call distribution tools. CloudTalk has them all and more.

With our Callback tool, you will never miss a customer. If there are any unanswered phone calls, CloudTalk can automatically call your customers back.

Our flagship feature, the Smart dialer, automatically compiles a list of numbers and lets you automatically call through them with a single click.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

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Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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