Aircall vs Grasshopper
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Aircall vs Grasshopper and How They Compare to CloudTalk
| Property | Cloudtalk | Aircall | Grasshopper |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $30 – $50 | $26 – $80 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, and many more. | Integrates with 8 external tools, including Skype, Livechat, and Google Voice. |
| Open API | |||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Three-digit extensions in all plans. | Limited extensions available in all plans. |
| Click to Call | Yes, from a starter pack. | Does not mention this feature. | |
| Call recording | Available in all plans. | Available in all plans. | Does not offer any call recording functionality. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Local number available for all plans. |
| Smart dialer | Yes, also offers predictive and power dialers. | Power and Predictive Dialer on higher plans. | Does not mention this feature. |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
The Essentials plan offers 24/5 support. Customers on the Professional plan also get one-on-one onboarding and a dedicated account manager. | Customer support via the GoTo platform. Phone support and Knowledge Base articles available. |
Discuss the detailed comparison and choose your winner.
Aircall vs Grasshopper
| Aircall | Grasshopper | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. | 3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly. | Pricing winner Aircall From a purely monetary view, Aircall is a cheaper solution than Grasshopper. It is more affordable for startups and small businesses. |
| Features: Which Phone System Powers Your Team Better? |
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer. | Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need. | Features winner Aircall In terms of quantity, Aircall comes out on top in the features category. Grasshopper offers significantly fewer features and integrations. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software. | Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach. | Customer Satisfaction winner Aircall It’s a close call, but Aircall on average has a slightly better rating than Grasshopper. Aircall calls also tend to have better quality. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Aircall and Grasshopper
While Aircall offers 45 features and Grasshopper less than 20, we have you covered with 100 advanced tools to serve and support all business needs.
To make sales processes more efficient, CloudTalk offers a Smart Dialer and Power Dialer. This combination is missing from the other two software.
CloudTalk provides you with advanced calling features compared to the basic Grasshopper calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
According to G2, CloudTalk is the best Aircall alternative on the market.
Pricing: Transparent memberships for businesses of any size
With plans ranging between $25 and $50 user/month paid annually. CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
