Nextiva vs RingCentral

Name: Nextiva vs RingCentral: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Property	Cloudtalk	Nextiva	RingCentral
Annual price overview (per user/per month)	$25 – $50	$17.95 – $67.95 +	$19.99 – $49.99
Monthly price overview (per user/per month)	$30 – $60	$24.95 – $75.95 +	$29.99 – $59.99
Free trial	Yes – 14 days. Doesn’t require a credit card.	Yes – 7 days, only for the first plan.	Yes – 30 days. Requires a credit card. Limited to a maximum of five users and two desktop phones.
Integrations	40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.	Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations in Professional and Enterprise plan.	Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations.
Mobile application	Yes, compatible with both Android and iOS. Available in a Starter plan.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Minimum amount of users	One user within all plans. CloudTalk has no maximum number of users.	One user within all plans.	One user within all plans.
Call recording	We offer call recording for each pack, from Essential to Custom.	Available from Enterprise plan.	Call recording is on demand until two most expansive plans.
Call tags/comments	CloudTalk allows you to add notes and tags for each customer after a call has ended.	Does not offer a built-in Call notes/tags feature. You can add call comments via third-party integration.	Does not mention this feature.
Voicemail	CloudTalk allows you to create individualized or group voicemail messages. You can play it directly from the internet browser.	The shared voicemail inbox gathers all messages at one place as they come in.	Offers Voicemail-to-text, Visual voicemail, and voicemail-to-emailfeatures.
Analytics	CloudTalk advanced features like real-time Call Center Dashboard. Real-time data on calls and agent productivity are always at your disposal.	Nextiva offers standard analytics, reporting, and voice analytics in two highest plans – Enterprise and Ultimate.	More expensive plans have real-time analytics, unlimited recording storage, and quality-of-service reports that track recurring customer issues.
Open API		Does not mention this feature.
Customer support options	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.	Offers 24/7 email, chat and phone support for each plan.	Offers live chat, community forums, online support case, and FAQ.

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	Nextiva	RingCentral	Result
Pricing: Which Service Fits Your Budget?	Offers 4 plans. Costs range between $17.99 and $67.95 annually and $24.95 to $75.95 monthly.	Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.	Pricing winner Nextiva Regarding expenses, we rate Nextiva as a more affordable VoIP solution.
Features: Which Phone System Powers Your Team Better?	Nextiva’s biggest draws are advanced IVR and truly professional greetings. If you upgrade to Enterprise plan or higher tiers, you get unlimited SMS, voice analytics and voice transcription plus a single sign-on.	From RingCentral’s flagships, there are toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.	Features winner RingCentral When it comes to advanced tools, RingCentral stands out. It is especially helpful in handling massive business call traffic. It also offers many developer tools.
Customer Satisfaction: Which Service Has the Happiest Customers?	Scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a straightforward and flexible solution.Yet, some users criticize it for poor sound quality or frequent bugs, like call drops.	RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.	Customer Satisfaction winner Nextiva Nextiva receives a lot of positive feedback, while RingCentral walks a line between praise and criticism. The Gartner Peer Insights comparison page claims that while 81% of users would recommend RingCentral, Nextiva scores 85%.

How CloudTalk compares to Nextiva and RingCentral

RingCentral users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.

Nextiva focuses mainly on a desktop application. We launched a remastered CloudTalk Go application that works as a call center inside of your pocket. It allows you to call with ease from anywhere.

RingCentral lacks strong automation and collaboration tools. CloudTalk works with 40+ strong integration partners and offers a high level of automation. Such as plenty of customizable routing options or automatic callback.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70+ features, our flagship tools include several advanced dialers(power and smart). Furthermore, CloudTalk offers Voicemail to email functionality.
You can also increase productivity with a user friendly Call Flow Designer. When creating your call flow, you can insert steps like Interactive Voice Response(IVR), time-router, business hours, welcome message, and more.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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